Contact Centre Australia Reviews

Why does this organization continue harass people with their charity schemes and what not. STOP IT, I MEAN STOP IT. Or I've two words for you: PUNITIVE DAMAGES

Very much satisfied with the service by OneContact Team. Will be working in future too. Thanks

Terrible place to work. Hire and Fire at the drop of a hat. No job security, but they will try to indicate otherwise during your stay. HR department which consists of 1 Hands out written warnings like lollies. Total disregard for staff welfare. Management are a complete joke,the directors set up stupid toys in the workplace that will distract you from doing your job. When HR isn't having 65 coffees a day or talking about the weekend with those that suck up to her,she can be seen bailing up people in her room reprimanding them so she can act like she's doing something important. And like most other employees you will notice the pay & commissions consistently incorrect. You will also notice that if you decide to question anything it'll fall on deaf ears and if you really try hard enough you'll be shown the door pretty quickly. I was one of the very few long term employees. Do NOT trust this place

This company is the reason why many of us get those annoying fund raising calls. They continually change their calling ID to make it difficult to block.

I had a great experience working with this team for a few months. A good atmosphere to learn and develop skills.

Although the atmosphere is inclusive and helpful to learning new skills, there is absolutely no job security. I'd been a trainee at 'One Contact' and was let go temporarily (during the first month) because they'd 'overstaffed' for the campaign i was working under. After being let back on a month later, I was then permanently let go because of the same reason. I'm not sure if this is a business scheme that they use regularly (firing trainees to reduce costs) or that they genuinely had too may people on the same campaign. Regardless, I wasn't warned of this and was actually being praised for the sale p/hour that I was contributing. This also happened to numerous people that I was trained/employed with ,so it does happen often. Therefore, if you're employed here remember that there's a high risk of being let go, with no apparent warnings prior .

Seems like they would be okay to work with however they are only interested in selling large, expensive packages, and I don't think they care about smaller clients; their competitors are a fifth to a quarter of the price and provide excellent customer service. Shop around before you decide!

Terrible place to work. I worked for 5 months setting up and training staff for their first inbound call centre client (Groupon). They micromanage everything, including when you go to the bathroom. Most of their clients are charities doing outbound sales calls for organisations such as NSW RFS and Australian Red Cross, however they apparently take a large commision for their services.

Immediate management was taken from the outbound sales teams, and had no experience doing inbound, and we're therefore incompetent. The Managing Director, Ben, inherited his role, and has no idea what he is doing but loves stalking around the centre floor looking over everyone's shoulders.

Do yourself a favour and stay away. The pay isn't even good.

If u stay here long enough, You ll see the ins & the outs the this place & let me tell you it s real UGLY. Most of the 5 stars you ll see on these reviews are either fake or from young uni students who probably only did a short stint here. Management are controlling,v/condescending and deceitful. You better make sales or your shown the door pretty quick. Im not even joking, they blatantly skim your pay & commissions- I ve seen people question it! not long after they were shown the door.The little Chinese HR Lady is a REAL piece of work- on a complete Power Trip 24/7. Don t make the same mistake I did - RUN for the EXIT

Terrible! Tony was extremely incompetent.

Not trying to identify me, giving me the option to either hang up or identify me he couldn't hear me. What kind of institute let's customers wait for 20 min on the phone tries to identify for 1 min and give the option to either hnag up or speak louder and I already tried my best. Not to scream in the bus.
So being really frustrated he then ends the call because he feels not respected.

Really really sad custienr service. The only area of com bank where I ever received such service was the call center

The sneaky, and to be frank, creepy tactics used by this company are abhorrent. I've received endless calls with no voice on the other end, presumably to get my name and details when I answer. Surely this is illegal? No idea how they got my number.

I received a call this morning from a young woman at this company. As soon as she mentioned something about insurance, immediately I knew it was a sales call. I started to say, 'look, I'm not in a position at the moment to..' She abruptly said, 'what...to talk about it?!' You and I both know the objective of the call was not just to 'talk' about it- it was to get me to sign up to something etc, hand over credit card details. This unwarranted, unwanted call was unpleasant- I don't normally review businesses but in this case I am making an exception because of the rudeness of the rep (when I didn't even seek out a call from this company, anyway)!

So it's not enough that we block each and every landline number this company calls call from; they now decided to mask their calls with a mobile number? We have sales reps around Australia that have to answer each and every call that comes through, and they're sick to death of ones from this company! Leave people alone, read your reviews, you are doing NOTHING to benefit yourselves as a company.

These guys are so sneaky and lame that they give me missed calls 4 times a day and leave voicemails with no audio so I can call them back. What a shame and an absolute disgust on the part fo telemarketing and customer service. if there was a spam filter in my phone line, they would have overpopulated that field.

They will pester you to the ends of the earth, and then some. They just won't stop calling

Doddle has experienced a smooth, efficient & engaged service from OneContact from all levels across the business. We have an evolving process for our escalation and ticket handling and at every point through our journey OneContact have been equip to handle the change, at the ready to assist and supportive in our pursuits to better our customer experience by ensuring regular check-ins, communicating very effectively within their own team and ensuring all the right people are across the changes. OneContact are a valued part of our Doddle team

Helpful, fair performance review, and at least no one stood down in this pandemic

Amazing place to work. The pay is great and the people are even better. The team are extremely friendly and supportive, providing thorough guidance and on-the-job training whenever needed. The roster is also very flexible, can work whenever you want. Nice and relaxed office environment.

Perfect for uni students who have free time on their hands. Unfortunately, I could no longer work here as I just couldn't meet the minimum hours along with uni.

I had an interview here today on the website it states there is a sales role and a customer service role available when asking the interviewer to clarify if they is actually a customer service role as stated on the website he was sarcastic and didn't seriously answer the question. He also made everyone feel unable to ask questions as he was belittling, it was like it was all a big joke.

I ve been getting racist text messages from this company.

Sick of the harassing calls. After contacting the charity they were playing recorded messages on behalf of and asking to have my number removed. They continued to call. I ve contacted them direct. Every time they call. Had to block the number in the iPhone, register my number on the do not call register. If your a business don t use them their harassing call tequniques will cost you business. I ll never again donate to certain charities thanks to them. Counting down the days and hoping they keep calling so I can lodge a complaint with amca