Terrible! Tony was extremely incompetent.

Terrible! Tony was extremely incompetent.

Not trying to identify me, giving me the option to either hang up or identify me he couldn't hear me. What kind of institute let's customers wait for 20 min on the phone tries to identify for 1 min and give the option to either hnag up or speak louder and I already tried my best. Not to scream in the bus.
So being really frustrated he then ends the call because he feels not respected.

Really really sad custienr service. The only area of com bank where I ever received such service was the call center