Terrible place to work. I worked for 5 months sett...

Terrible place to work. I worked for 5 months setting up and training staff for their first inbound call centre client (Groupon). They micromanage everything, including when you go to the bathroom. Most of their clients are charities doing outbound sales calls for organisations such as NSW RFS and Australian Red Cross, however they apparently take a large commision for their services.

Immediate management was taken from the outbound sales teams, and had no experience doing inbound, and we're therefore incompetent. The Managing Director, Ben, inherited his role, and has no idea what he is doing but loves stalking around the centre floor looking over everyone's shoulders.

Do yourself a favour and stay away. The pay isn't even good.