Consumer Direct Care Network Reviews

I've been working for this coming for a month too long. Should've known when just getting through the paperwork alone was a nightmare. Month later still no pay. First excuse was all of my paperwork wasn't processed and had to wait for a confirmation email of enrollment. So I refused my services until then. So a month later I have a paystub saying what I should get paid but still no direct deposit I signed up for nor a paper check. Sent a email supposedly they mailed out a pay wisley card on February 9th. It's now February 16th. On top of that my background check isn't even back. I'm over it wouldn't recommend this company to no one.

I haven't been paid for 80 hours of PA time as well as 8 days of respite shifts that I worked. I get a run around about being paid and have spoken to multiple brokers that have no idea what's actually being done

Really rating is 0
They have not paid my caregiver since July the 1st.. they keep saying for a month that their Authorization department has not authorized the pay. They keep putting you off and they will not give you a phone number if you need to talk to someone with authority.. there are many people whom has not been paid…. We are seeking US DEPARTMENT OF LABOR AND WAGES…. 1-866-487-9243 if anyone sees this and have not been paid..

Have filled out packet 3 times now. They keep saying the haven't received it. I've been taking care of my client for almost 6 months now. No money. Nobody to help figure this out. They don't return calls or answer phones. I'm at a loss of what to do. I'm out of money and unable to pay my bills. This is the worst company I have ever had to deal with.

Negative one star

Refused to fix my contact phone number which they blame on IP One. Why keep the wrong information? Then says only dshs financial worker can fix it but on there end it is correct.

We miss IP One.

I've been calling over and over again about payroll issues. I wish my patients insurance company never switched from Public Partnerships.

I haven't been payed for my hours submitted for 2 consecutive pay periods. This is unlawful. Is a lawyer needed? I never had a problem before July! FIX IT!

Absolutely horrible customer service. Have been waiting since August of 2019 to get paid and call over there AGAIN to see if there was anything I needed to do further and got sent to voicemail AGAIN. Never get a call back and still haven t been paid. No stars would be what I would rate but Google is caring enough to show they deserve at least one. My opinion is they deserve negative one star.

I have read the negative comments and I'm sorry you guys had that experience. My experience on the other hand, has been exceptional.
Let me first start out with my awesome case manager, Dalia Cruz.
My case set in limbo for six months and by God's. Grace it fell into Ms
Cruz's capable hands. Within a week the ball was rolling and we had made amazing progress.
Mika Delaney calls to check on me and Ms Cruz follows up often to make sure all paperwork and internet access is current and understandable.
I am grateful for my experience with Consumer Direct. Thanks Ms Cruz forakingy experience a great one!

I appreciate your promptness with working with my issues during this pandemic. Thank you!

I've work a whole year with no pay they said I had up to a year and six months pays just keep turning my timesheet in so I did as they said then all of a sudden they had to do new assignment on my patient and all that so im out of a year worth of back pay & I stared it back in October 3 2019 & still haven't got a pay check yet I dont know what to say about this company but they bad for business and every time my patient mother call they give her the run around or she have talk to the
manger and still didn't get much help this whole year later smh.

Has to wait 1 hour to speak with customer service representatives.....

This place is a joke but not very funny you guys are playing with people lives !!! A couple of people got evicted because of this company, but I bet all of you sitting at your desk not answering call got your checks. This is trouble and it time for the NEWS to get involved. Your unprofessional approach to this change was very unbecoming to me and I just would like to know if this company is real or not. Please someone enlighten me one what s going on. You on the phone and all you get is leave a message. Well I left about 20 messages so and no one called me back.

Absolutely the worst company on the face of the planet. I have missing days from my paycheck 2 months ago that they have not fixed and my coworker has days missing for every pay period since September! They will not do anything about it, wont return calls or emails and when you DO speak to someone, they lie and say our calls were returned and still resolve NOTHING because most of their staff are untrained! If I could move how I get paid, I would. They are terrible! They need to fix their problems NOW.

I am very satisfied with this new company the staff has been very nice and considerate and most of all understanding through this new change that's took place... Thanks

Very slow process! I submitted by attendant packet the beginning of this month, and I am still unable to submit my time. I have been working as an attendant since last month. Office personnel are dragging their feet. Contact center agents are very unprofessional, unpleasant, and dry including Harley. Contact center associates answer your advanced questions with general answers without attempting to even research your account. Management does not return phone calls.

THIS IS THE ABSOLUTE WORST COMPANY EVER. THEY DONT ANSWER THE PHONE, DONT RETURN EMAILS OR CALLS. THEY ARENT PAYING US EITHER. COMPLETE TRASH

Dislike there is unprofessional behavior that they not know what American Disabilities Acts!

If I could give zero stars I would. No response to emails or calls. Took months to get one attendant on EVV still can t add the other 2. Can t figure out what hours attendants are being paid for. Can t say enough bad things. Even the supervisor don t reply to calls or emails

So far the process has been fast I'm new to this I had great customer service and just hope things continue to run smoothly and a update months later I still have no problems and Excellent customer service thank you consumer direct

I can't believe the reviews I'm reading! My experience wasnt nearly that bad! I admit it took a while to get things together but always had great customer service. Once everything was reviewed and handled thing's have been smooth every since. I even got back pay. Not to get paid for over a year is truley unacceptable I pray all has been resolved! They are correct the system is not uset friendly but I wad persistent and stayed at it. Best of luck to all!

Get. It. Together. They get paid. But don t worry about these people we are taking care of or our time. Smh.

We had Public Partnerships prior to Consumer Direct and they made my life so difficult. Fortunately we now get to work with Consumer Direct and they are amazing! They answer the phone and respond to emails promptly. I haven t had issues with my attendants getting paid and they will walk you through and questions you have until you understand. They are always friendly and courteous and having them now has relieved my stress significantly. Thank you Consumer Direct!!!

They need a 0 star!! This company is the worst, I had to get this packet in by a certain date in Sept. I did everything on time like I was asked to do, but here it is November the 6th and I haven t been paid for my client since I started on Sept. 2nd. How am I suppose to pay my bills??? I have called everyday for the last 3 weeks and couldn t even tell you how many emails I have sent just trying to get someone to figure out why I have received payment yet.
They are blaming it on Virginia Premier and VA Premier. It s crazy that we can t talk to anyone so we can get paid!!!!

Worst company they should have stuck with ppl, ever since we started with this company it's been some bull days missing always a problem with submitting time ugh this company the absolute worst. They should give this company zero stars

Horrible. Worst payrollcompany ever. Undertrained staff. Seriously completely incompetent. Excessive wait to speak with someone who is completely useless. Nothing seems to get resolved. Have had nothing but problems. Every paycheck there is a problem. Now have not been able to clock in or out or been paid for a month. I don't know when this contract is up but can't be fast enough. They won because they were cheapest. Now we know why. And not to mention they don't even care enough to respond to complaints. You get the same nonsense answers to everything as you get when you read the responses to these complaints. Which are all similar so there MUST be some thruth in them.

Ive been working with this company for three months and Ive been trying everthing in my power to get things in order before christmas so that I am able to recieve a paycheck and here we are it is now chirstmas and I have not recived a dime someone has to do something about this I am suffering.....AND IF I COULD GIVE ZERO STARS I WOULD

- 20 stars is what this place needs. We were rushed to get all our transition packets completed just to still be sitting here and I still have not gotten paid. We literally call all day everyday and leave multiple messages and of course like everyone else on here said you don't get a call back. I have even tried escalating to multiple supervisors and they immediately go to voicemail. what else is new. I have already lost multiple things by not getting paid and of course all you hear is " oh im sorry i know this must be very frustrating" no you don't know because your still getting a paycheck." I really wish we didn't have to leave public partnerships. worst decision ever!

So I've been my sons "paid" caregiver for almost 2 years and today 11/4/19
Cathy leaves a vm on the eor phone saying i didnt pass the background check ... I Do not have a criminal record no mail no nothing she provided no way to follow up for corrections..NOTHING and no ome has returned my calls. This is not the proper procedures. I will be calling DMAS in the MORNING!

This company is a joke at best. Never have I spoke to a more unprofessional staff or management.

I don't understand why this company has so many bad reviews. They have handled my care for over a year. My caregivers are paid properly and not once has there been an issue with payment. They are always so polite and courteous when you call them. Compared to the previous company I was with these people are a godsend. Even amid the virus they have been absolutely wonderful. I know people tend to leave far more negative reviews than positive that's why I'm writing this because they deserve to be acknowledged for their good treatment toward individuals like who are very dependent upon these companies to do the right thing so we can get the proper care. Thank you consumer direct for all you do.

Virginia premier made the worst choice choosing consumer direct, that's if that picked them. They do not return calls and you stay on the phone forever. They give you the run around. Since they have switch my provider still have not been payed. Here it is time goes in this week still no id number for my provider and no one has given answers to what is going on. My provider has bills to pay. I have left two emails still nothing. All our info was put in the beginning of September they sent a email saying they received the paperwork and called on the 10 of September. There is no reason for this.

Not a good company to work for the app is junk thay dont anwser the phone I've been calling for over a week

If there was an option to give this company 0 stars I would. They frequently make mistakes with employee's paychecks. No one ever answers the phone after you follow 500 prompts to get to through the automated system. I have never worked for a more underpaying unprofessional company. I really hope the government doesn't give them another contract.

I have yet to receive pay that was supposedly mailed over a week ago. Been calling for the last 3 days damn near 50 times a day leaving constant voicemails. I have never since doing this line of work dealt with a company this unprofessional.

Excellent customer service, a much better experience!

My mentally challenged sister receives help with outings in the community. Her provider gets paid directly through Consumer Direct Care Network of Virginia. I received my information packet in Nov 2018. I have had nothing but trouble with this agency since then. Cannot log into account. Constant errors. Somewhere the provider of the software evidently doesn't know how to make this user friendly. Because here it is almost a year later and nothing resolved as it should be. I hope I soon find the answers I need.

I'm only giving them a one (1) because it's not possible to give a 0!!! They will not answer phones, they reply to emails without reading them, do NOT return calls and are totally incompetent! Worst customer service EVER!! They are messing up every single check! Under paying my attendants! Direct deposits are NOT being made!! This was an awful business decision!! TOTALLY DISSATISFIED!!!

I myself really love working for this company!! I have never had a problem of any kind with the staff and I have always gotten paid own time ...I think they are very professional. And I thank them dearly ..

This new company is in the way I have bills where s my paycheck

I have had the worse customer service EVER with Consumer Direct. I have been an attendant with my precious client for over 6 months. Consumer Direct has only paid me for 1 month. Every time I call I don't get accurate information or different information. You would think after the paper work is complete they will hurry up and pay you especially if you already have went months without payment. Very distasteful and unacceptable.

God awful company. They shouldn t be allowed to get away unscathed with everything they put the people through, whom rely on them. They are worthless in every sense of the word and then some.

Ive called 50 times in 2 days with no answer. Multiple voicemails left and they will not return a call. Worthless damn company. Luckily they are going bankrupt and will be gone by the beginning of the year. I see you all responded below, but that took you two months to even do that. So thus you all proved my point, and made my argument stronger.

This is the worst company. They are unprofessional & do not respond in timely manner. My attendant has not been paid for services provided for the month of July. This is October. I am e tremely frustrated and dissatisfied.

Phone answered quickly. Person who responded was very professional. Answered my questions. Asked if he could do anything else.

I ve recently had to get in contact with my lawyer because it s going on MONTH 2 of not receiving payment. I ve spoken to a couple of people after numerous phone calls,voicemails, and emails. I still haven t received a correct answer on why I haven t been paid!

This place and people are so rude and inexperienced to actually complete a task. It's all about pushing the buck on someone else, paper trails and u have to wait days that leed toa month and still not in system to get paid.

I to dont understand the bad reviews. I have been treated kindly and I am very grateful for the service I have received.

While working at CDCN I have encountered the most exceptional and collaborative staff who strive to better the experience for their clients. CDCN's company culture has an energetic start-up mentality partnered with employees who have years of experience and seek to continually learn. Pay rates are competitive to the market with fair work/life balance.

I truly believe they do not have customer service. I've called, I've emailed, and still no response it's been 2 weeks now... Ready to quit my client because of this company!!!!!

I have not been paid in a month I cannot submit my time and every time I do reach someone at consumer direct they say they are working on the issue and someone else is surpose to call me and I hear nothing it has been a month and yal have accomplished nothing your not professional rude and the worst company I have ever worked for need PPL back every check has been paid late to me or not been paid at all in the beginning I waited 2 months for my pay something needs to be done now enough is enough just ridiculous I would give you 0 stars if I could

Gotten nowhere since Nov. 2019. Now April 2020. Can't get paid. Can't enter time. They
say they don't have paperwork from EOR. But they do and they have.Supervisors say they do when contacted and then always say it is being processed. Give it 2-3 days and then should be able to enter time. Then I never can.