Conrad Chicago Review

Loved it. I stayed here for a week for work and it was a pleasant experience. Complimentary amenities, huge room and can't forget the amazing bathroom! This will be my new to go to hotel for work in Chicago. The hotel restaurant is also pretty good.

This place is truly exceptional. I had never stayed, or even heard of the Conrad line of hotels prior to booking this for my stay in Chicago. The room and view are incredible, the bathroom is one of the nicest hotel bathrooms I've experienced to date aside from luxury resorts. Definitely exceeded my expectations.

Great hotel! Beautiful rooms and great staff. I enjoyed my stay.

Beautiful room was nicely appointed and had a large TV. Very quiet. Bathroom was lovely with double sinks. The bed was very comfortable... great linens. Enough closet space. Refrigerator is in a "drawer" which is neat, but it didn't keep anything very cold. Staff was friendly. Problem checking in with credit card machine which didn't work. Have eaten at the restaurant before (not this visit) and it's "ok" but overpriced for what you get. If you get a good room rate here, this is an outstanding hotel choice. Hotel parking is a rip-off... we parked a block away for half the price.

I've stayed at other Conrad properties across the world and would put the Chicago location right at the top. Service was impeccable and everything was luxurious as you would expect it to be from Hilton's top of the line hotel.

The only place to stay in Chicago. Amazing views and proximity to Mag Mile. A fantastic eatery (Baptiste & Bottle). 5-Star service in a breathtaking lobby. Do yourself a favor: stay here.

TOP NOTCH SERVICE!

The service of the staff at Conrad were outstanding! From the moment I stepped into the hotel until the moment I left, they ensured my experience was top priority.

Aside from the service, every detail about the hotel made my stay comforting. I stayed in king bed room which was very spacious. There was a lot of closet space and counter space. The room has a small fridge, Nespresso machine, and water.

The king bed was very comfortable. I slept well every night. There were extra pillows in the closet if you needed more. The bathroom was large and well lit. It was great for doing my makeup.

The location was within walking distance to most shopping and restaurants.

I love this hotel! The location is perfect and the views are even better

This place is top notch! Eric and Adriana at the front desk are unbelievably helpful. The rooms are extremely well appointed. Usually, I'm very picky about mattresses but even the bed was comfortable. The only thing I might consider changing, would be to add more channels to the television lineup.

LOVED staying here!! Room was great and clean and staff was so friendly.

Beautiful hotel with exceptional amenities and excellent service.

Views at the sushi bar were amazing but the food was expensive. Definitely tasty but over priced. Didn't get a chance to try much as we got rained out but it was enjoyable while we were there.

Fantastic conrad located in the right part of town a 2 minute walk from Michigan Ave. Friendly staff, great service and the rooms are amazing. Even have electric blinds. Would stay again for sure.

Nice new rooftop with great views. Overpriced but that is typical for that area.

This place is AMAZING. The rooms are incredible, the staff is second to none and the food was amazing. I cannot wait to stay there again.

Great rooms and amenities - would stay there again in a heartbeat

3716 N Marshfield Ave
Chicago, IL 606133
United States

Everything was EXCELLENT! Not one complaint at alll!!! From the moment I arrived to my departure everything was great!!!

Submitting a complaint to James working at Conrad hotel 10:30 PM Christmas Eve. After checking in with my mother and celebrating Christmas together we were met with extreme hostility. He had shown us the utmost rudeness which had caused me no choice but to leave promptly(10:31PM Christmas Eve). From my 1 minute of experience, he is short tempered and someone who had shown demonizing women behavior. I commemorate his coworkers. I was very pleased with everything else but James s behavior had truly dampened my Christmas

Beautiful rooms and views, great location, attentive and friendly staff. One of my favorite hotels I have stayed in and would highly recommend.

It's a hotel that tries to be a high end business hotel. However where they fail miserably is the service. There is no minibar, no room service after 1130, and in fact noone to even answer the phone after 12. The doormen are spaced out and forget to hold the door or even say hello. The toilet doesn't flush properly, something others had noted too. The room service menu is a sad joke, and with limited hours. If this hotel is trying to compete with the likes of Ritz or the Park Hyatt, it's way behind. Unfortunate because they spent most eye on the property and they decided to cut costs on service. Sad!

Sweetest suites, excuisit dining and exceptional staff. Parking is hard, even with valet.

From the moment we stepped out of our car the service was on point. Everyone we encounterd was welcoming and had a smile in their face. The room was spacious and clean. The bed was great. The bathroom had more than enough room for two to get ready.We didn't try the restaurant but it seem pretty popular. I recommend this hotel and look forward to our next stay.

My parents are staying here this weekend and the lovely concierge Chris helped me arrange and pay for a beautiful bouquet of flowers upon my mom s arrival for her birthday! Super happy, thanks, Chris.

One of the best rooms and hotels I've enjoyed. Odd, but the shower and sinks were amazing. Loved the bed, pillows and complimentary bevs in room. Could have honestly moved right in. And a GIANT screen TV peered for movie night.

My favorite hotel in Chicago. Rooms are comfortable and modern. Great views and most professional staff I have encountered. Loved my stay.

Have been stayed in many Hilton Brand, this is the worst ever happened to us. The house keeping did not make up our room, first time did not complain, second time complain and the problem was handled 5 hours later then the Conrad send me a glass of milk and 3 cookies without even give me a notice (call) beforehand, to me this is so rude. Although the guys over there dress up nice but we just can t feel any welcoming . Totally unbelievable. Arrogance and totally misjudged. We stayed for two weeks and this hotel is totally not suitable for this.

So far it's been okay, smaller room than I'm use to, but very clean and service is great.

Stayed here for our Antalya girls trip to Chicago and loved it. The room was spacious, comfortable beds, had a large mirror so we all could get ready. Bar was also full of friendly staff and a nice relaxing atmosphere. Conveniently located near shopping and restaurants. Will be staying here again

Great hotel, great service, amazing beds / pillows!!!

beautiful view, beautiful drinks, and amazing food.

I highly recommend The Conrad. We travel frequently and this hotel was one of the best! The hotel was impeccably clean, close to all attractions and the staff was amazing! Everyone was so kind and always smiling. The service was top notch! After a long day of traveling our children were greeted with teddy bears and cookies and milk. We have stayed in many hotels in Chicago, but The Conrad surpassed them all in many ways. This will be the ONLY hotel we stay in when return to Chicago. The room service was also delicious with a large selection of food and drinks.

Wonderful new rooftop. Food and drinks are fantastic!

Really nice hotel, all the finishings are high quality and the location is outstanding. Only complaint is that the designers outsmarted themselves on the light-switches and controls, but otherwise very nice

Terrible service at check in. Worst I ve ever experienced! Then our luggage got dropped in the wrong room. We complained to the manager who did comp us breakfast but then we waited 20 minutes for a table at breakfast! Went for snacks on the roof but they ran out of our meal choice, which happens, but no one told us so we waited 1hr. Housekeeping cleaned our room and removed all toiletries! Also, they gave a stranger a key to our room so he literally just walked into our room!! There are so many good hotels in Chicago so I d recommend you stay elsewhere.

Elegant hotel with modern amenties and rooftop dinning

More than loved it: the space the decor and he staff friendliness, reactivity, and the food....ooooo...the food, everything feels Super premium.

Although it seemed a bit odd to have the hotel reception on the 19th floor and guest rooms below, it was a quick adjustment. Overall, the hotel is excellent with modern rooms and conveniences. The hotel staff were very gracious and accommodating, the food is flavorful, and the rooftop bar is very inviting on nights with warmer weather. The location is also convenient, with many restaurants and shopping within a few minutes walk. I would highly recommend the Conrad to any who are visiting Chicago.

The hotel it s amazing close to everything!! Pretty much you can do everything walking!!!

One of the greatest hotel for both business and family trips!

As centrally located as possible. Beautiful and up to date hotel. Very quiet and clean. Looking forward to my next trip.

Fantastic experience! Elegance with exceptional service.

The Conrad Chicago earns a five star rating. From the attentive door persons with smiles on their faces in the COLD, to an impeccable lobby on the 20th floor....to the location of the hotel. Add in the clean comfortable room, excellent food in the restaurant and the safe and secure feeling of the hotel. And then add in the welcoming, friendly staff (Will was awesome... felt like we had known him forever--he was a personable, genuinely kind soul !!! ) and the Conrad definitely is the complete package..... we look forward to our next visit !!!!

Wonderful hotel, beautiful on the inside and the 20th floor (with the lobby and bar) was absolutely beautiful.

Bright and modern hotel in the heart of the Magnificent Mile with friendly and helpful staff

Great views from the rooftop bar/restaurant. Heaters by the bar of it gets chilly. Nice selection including some Japanese beers I hadn't tried.

Great location. The amenities were a bit on the short side for a luxury hotel. No pool, hot tub, or sauna. The fitness center did make up for that a bit, it was quite extensive. Room service breakfast was excellent and the rooms are very modern. It was a great place to spend the weekend.

My favorite bar in chicago. Some of the best drinks and very knowledgeable bartenders. Food is great too. Try the Mac and cheese! Best Aviation cocktail I've had as well.

Got here just to get away from the routine and it was fantastic. When you arrive you can drop your car off in front while someone helps you unload and take your luggage. Someone will open the door for you and let the front desk you've arrived. The front desk is in a different floor next to the bar and waiting area. Once there a man helped me check in and i asked to get a room with a view of Michigan avenue and he provided. He also offered water and then it was off to the room. As for the room, it was nice and clean. Plenty of storage and it includes two robes and sandals. For the morning there is a Nespresso with a couple of choices of flavor. You can use the small fridge, safe, 65 inch TV, alarm clock radio with Bluetooth. The view was nice as well as the location since we were so close to the magnificent mile. Plenty of restaurant to choose from around as well as theirs. Overall, will go back.

The hotel on the outside is nothing special, but the inside is beautiful. The lobby is on the 19th or 20th floor; can't remember. Customer service is excellent.

If there is anything less than a
One star I will go for it, it was a bad experience (price VS service) : my experience with Conrad started with no one to help with luggage upon check in as I had to take my luggage all the way the 20th floor for the lobby and reception for check in then down to my room in the 10th floor. The day after, I started my day at the hotel restaurant for breakfast it took 30 minutes waiting to get a table and after that I had to wait more than an hour before I get upset and called for the manager who responded to me and asked some one to bring me my order (plain eggs), and I have to mention that the restaurant was not busy with many customers only 2 or 3 tables were occupied.
Imagine that the delay in serving breakfast was a fact I have to deal with every day, as I need to start complaining to get my orders. Additionally, upon check-out I found that they double charged me for breakfast that was already included in my booking. And I reported that to the lady at the front desk and she doesn't care.
Will I recommend it? Never

The location was perfect. It is right off the magnificent mile and close to attractions. The rooms are spacious and modern with comfortable beds. I loved the automatic blinds!

Noyane was delicious!! Great views and friendly staff.

Im from fla.I stayed there for 4 days when I was 18. They messed up my reservations. We..my cousin and i ended up with a penthouse honeymoon suite somewhere near the top floor if I remember . It was amazing. That was 1974. I'm 62 now but remember that hotel. Def 5 star. Cant imagine how nice it is today

Fabulous warm hospitality. Comfortable rooms with attention to detail. Delicious breakfast. Highly recommend!

The location was great, the general vibe and interior was very nice. Room was well appointed, great bath, nice view.
No air conditioning until it kicked in around 3 am the first night. Then it was fine.

That said, service was very spotty, especially for a top caliber hotel.

Front desk experience was at times cold, some times bordering on rude.

Rooftop dining and bar should be a top venue in Chicago. View was fantastic, but service rough. Overworked servers. 15 minute wait for drink order, another 15 minutes to get served drinks [one beer, one wine]. Ended up going to the bar for the next round...which was frowned upon.
Food was good and reasonably priced though.
Sat at the bar to avoid table service the next night, Bar tenders were attentive, but not overly warm.
Bar stools? Who picks this furniture out? Good if you are under 110 pounds. Very uncomfortable. Considering the hotel demographics, they should let adults handle furniture choices.

One high note and reason for 3 stars rather than 2... The service in the lobby level dining room, and the Babtiste bar was steller. The two gentleman were very processional and attentive. They fully met the expectations of what the Conrad chain should stand for.

Totally enjoyed our stay, the people and the location. The travelzoo ad really helped make this a great time.

Kick out of hotel because of other room being loud and they told us it was my friends and I. We were young and obviously the trouble makers according to hotel management.

Convenient location, sexy bar with cool city views and great service

This hotel was awesome. Every employee was not just helpful, they were kind and thoughtful too. The room was super comfortable and high tech. The workout facilities were top notch. The food for our meeting was delicious and healthy.

The Conrad is a fantastic hotel. While they were not able to accommodate my early check-in to our suite, they made up for it with excellent service in every other way. Concierges Jenna & Jason accommodated our every need. The staff were all helpful and quick to deliver towels, etc. The styling of the hotel is fresh, modern and classic all at the same time. The fitness center is fully equipped, you can get in a full, diverse workout without sacrifices. My husband and I stayed in the Royal suite, essentially a 1 bedroom apartment with a separate tub in the bathroom. There was a half bath and a separate living area from the bedroom. The location was ideal for shopping. Every part of the city was all only a short walk or lyfe away. We will be back.