Conforama Reviews

It's complicated to find what you are looking for.
There are gaps between the internet catalog and what is in store. Pay attention to external resellers on the site
If you are looking for a seller, go see them. Do not wait until they come otherwise you will spend the day there.

Drive withdrawal: the covid instructions indicated by email do not exist

Sellers, pity that the promos is not followed, despite the promo date

The only time my father goes there alone (old enough) he gets stuffed things he did not need in the litter box, moreover he does not want to take them back. SHAMEFUL!!!!!!!

Misfortune: after buying a kitchen at 6400 in this store, I am delivered on time, the assembly is carried out perfectly well. I thank the designer again. But problem when I discover that the dishwasher is damaged inside. There the problems begin. Could not reach the service. Fortunately I have a break and brings back the LV. During the recovery, I am offered another model because no longer in stock. Arriving at home, I unpack and realize that they made a mistake in labeling and that the model is not the right one. Back to the store because always impossible to reach the after-sales service. This time, I am obliged to take my half day .... I rattle a good blow because I miss the LV to finish the kitchen. Result after 3 hours of lost and 1 hour of discussion I receive a miserable voucher of 15 ...
On a kitchen at 6400 and a LV at 400 they really pity me at Confo. Fortunately for them they will soon be redeemed :) Hoping that it corrects the lack of competence cruel.

Bad customer service, lack of organization. For example: no cash open during my stay at 1 week of Christmas.

An accessible but impractical furniture store and the value for money is that of Conforama. Inexpensive for most of the catalog

Strongly discouraged. Staff and disrespectful to customers

Many choices on various products: furniture, appliances, household equipment. Ample free parking. Very affordable prices.

Very large store and very well appointed with nice living room furniture, beautiful kitchens, household appliances and even the decor department. Everything is perfect at Conforama.

The salespeople are very friendly but in terms of after-sales service it is an eyesore. It is very well done elsewhere. The person you are talking to has no responsibility and will ask their supervisor (in an office just behind) every 5 min whether or not we can do this. So no opportunity to actually haggle

The person in charge of the after-sales service is cruelly lacking in professionalism, has not been listening to us at all, not to mention her kindly courteous way of welcoming us. Run away ! That will serve me as a lesson, the next time I will go to the Swedish manufacturer who is the opposite of what we have just experienced today at the Conforama After Sales Service (I had a piece of furniture defects and was poorly mounted by their "professionals" (I paid 200 euros this service), the only answer I was given is "no exchange or refund" and not even a hello or at I thought this time was over, and no, the SAV is the living example.

The wait was very long at the box but we did not find right away it was a poorly organized

If you want to see how the Conforama sofas age, I invite you to visit that of saint priest (route de Grenoble). A few torn sofas seats, a chocolate sofa more very chocolate ... one of the rare "relax" models that was trendy and half-functioning ... we add to that the wait due to the lack of staff, shelves cluttered with articles which make the store oppressive, the security staff not very friendly ... I crossed the road to order a more expensive one in a store that was more desirable. Wonderful advertisement for the competition!

Mixed nice staff but the rules they have to follow are stupid

I have not set foot in this brand for a long time. Each time it takes 15 minutes or more to find a seller, once found you are told that the product is no longer available. Cashiers are not really pleasant. And to top it off we are almost searched at the exit like thieves by the security guy!
This is frankly unacceptable.

Je me permets de donner un avis sur Conforama avant la disparition de cette enseigne.

It is not only at IKEA that we can find nice furniture not too expensive.
And at least the name of the product is prononable.

Sellers not nice. I wanted to buy a convertible sofa BZ and well I did not give him this pleasure!

THE SELLER HAS FIND THE PRODUCT THAT I WENT WHEN IT WAS NOT IN THE STORE - I WAS IT QUICKLY

Catastrophic after-sales service, non-respect of delivery times, but above all no one to inform you and inform you about the arrival of your purchase (washing machine)
Finally a delivery that does not meet our criteria, in the middle of the week, and if we want to change the date we must pay the delivery

Stores of incompetent irresponsible. We ordered and paid for a piece of furniture that was no longer in stock during the black friday offers. This one should be available between December 5 and 10. Still not having any news on the 12th, we call the two numbers on the order form: the first impossible to have someone as for the second the person who answers us is unable to give us any information. We call back several times in the following days, we get hung up on by someone from the platform, etc. In the end, we had to return to the store to this day on December 31st to demand a refund, the furniture still being unavailable.

Choice, overwhelmed but helpful sellers. The withdrawal of goods is a real black point.

I renew my furniture and appliances and I have visited the Saint-Priest store several times recently. I met a competent staff there, listening to the client, knowing the offers that could satisfy him, expressing a pleasant friendliness. I especially appreciated the consideration expressed by the staff towards the customer, a value which unfortunately is not brought to the highest in our country.

Very bad reception and very low quality products ... but cheap for some.

I had a very bad experience with this store! I made an appointment by telephone for the withdrawal of my order and the reservation of a truck (the booking was very complicated too!) But despite that the order was delivered to me with more than half an hour delay. Then, when taking the truck, a light was illuminated to indicate that we were on the reserve of gasoline, so we had to wait a second time for someone to go to refuel ...
In short ... A very long wait and no commercial gesture on the part of the staff. The deposit to recover the order is therefore to flee ...

Fortunately, during my shopping the vendors were friendly and kind! This slightly improves my experience with the Conforama store!

The sellers strive to escape the customer ... but I'm not sorry

The store has progressed lately, take a ride does not cost anything

Attention to the guarantee excellence! If they must recover the device (a tv in this case) it is done by carrier who must deposit a box at home to pack the device and then iron to recover the cardboard with the TV in it. It's been 15 days that I'm waiting for someone to contact me to take Rv. I get to get the tel of the carrier and calling him at 80cts the minute he gives appointment ranges between 9am and 5pm. I go to the SAV asking them to put the tv at home because I can take 2 days off (1 for the deposit of the card + 1 for the withdrawal) and there I come across people who do not want to hear me and either ignore me or do not understand my problem and give me pretexts that are not arguing that it is part of the rules of the guarantee excellence ... ???
In short do not buy TV at home and even less take warranty excellence because it's been 2 months since I have more TV and my problem is still not solved!

Reasonable price, service and deplorable waiting time!

Le magasin est pas mal dans l'ensemble.
Par contre baisser votre musique , et alors surtout SERVICE FINANCE demandez bien a ce qu'on vous explique le paiement en plusieurs fois, car moi je me suis fais avoir avec 1 carte confo plus soit disante gratuite hors elle m'a couter 15 euros par an renouvelable.
Les secretaires soyez un peu plus claires dans vos explications

Staff listens in general and the must to bedding bravo!

Very badly received at the reception of the store if the people do not want to work in the trade that they change job

Like Ikea you have to make the big turn obligatorily. The crates are extremely slow. At the exit 3 m after the crates a vigilante checks each client ... In short, we waste a lot of time!

Medium because some furniture and especially sofas are at the top of shelves making it impossible to study the sofa

1st shelf, the sofas, a wide choice. But the department is short of sellers. The saleswoman is at her desk on her laptop. We pass by her several times, without her looking up. I would be too afraid to disturb her. Suddenly we manage on our own ... 2nd department washing machines. A salesman in the office on his laptop. The second salesman wanders around his department, he could pass for a customer. Luckily he has his red t-shirt, so we can do it on our own. After a few minutes, the seller comes to see us, OUF. He advises us very briefly. 3rd department, the ovens, a saleswoman, come see us. This is where the best saying for the end comes into play. A saleswoman who listens and has very good advice. She provides technical advice and very clearly explains each of the characteristics of each oven. Thanks to Pascale for spending time with us.

Right now discounts on different products.
I fell for a new coffee maker for my darling it was conquered.

Very positive change of style compared to previous years. A little bit of Ikea. Nice decor, innovation in the dishes, a real plus!

But that had more furniture promotion and go to Caluire

I like this store. Everything is clear and the rooms where dining room are very well decorated. It gives ideas!

Disastrous after-sales service! unable to reach them by phone. Nobody answers and after 10 minutes, the call is transferred to the national platform where the agents are far from pleasant! I have been repeating my call all day for 15 days

Already very easy to access .... and I find enough what I need. ..welcome from the sellers who do not hesitate to inform you ...

I have been on the phone for 25 minutes with them to make an appointment to pick up my package,
Someone put the phone.
I hear them speak but nobody answers me ...

Incompetent staff. Never know anything when you arrive with the greatest difficulty in finding an advisor in the department of your choice. Go to that of bourgoin jallieu nothing to do

Beaucoup de place pour se garer.
Beaucoup de choix de produits.

Nice store but once in the cashier the cashier is with headphones and is not at all welcoming.
He even says "I hope there won't be too many people".

I DON'T FIND ITS NORMAL THAT IN SUCH A BIG STORE, THEY PROVIDE CUSTOMERS WITH BLEACH IN A REUSED BABY CREAM SPRAY INSTEAD OF HYDROALCOOLIC GEL. I COMPLAIN TO THE HOME THAT TELLS ME NO NO IT IS NOT BLEACH PUT A GEL THAT SMELLS BLEACH AND LIQUID TEXTURE AND NOT GEL. (AFTER THERE ARE SOME LIQUIDS) BUT THAT DOESN'T SMELL OF ALCOHOL ... IN ADDITION TO PROVIDING IT TO US WE ARE TAKEN FOR CONS ... A BIG SIGN lol.

great furniture store and very modern sofa and diver appliances are nice and clean service and staff are pleasant and friendly

very good experience with the seller however once the money cashed the delivery time only melts that push back and they reject the mistakes on the suppliers without being able to find me a solution

I have never seen such a bad after-sales service! 4 months that they take me from service to service, hang up on me, all that to deliver me a piece that has still not arrived, even with a delivery date, no sign of life from the delivery man! For a purchase of 1000 it is unacceptable, shameful.

Super magasin.


Vous ne pourrez pas repartir les mains vides.