Attention to the guarantee excellence! If they mus...

Attention to the guarantee excellence! If they must recover the device (a tv in this case) it is done by carrier who must deposit a box at home to pack the device and then iron to recover the cardboard with the TV in it. It's been 15 days that I'm waiting for someone to contact me to take Rv. I get to get the tel of the carrier and calling him at 80cts the minute he gives appointment ranges between 9am and 5pm. I go to the SAV asking them to put the tv at home because I can take 2 days off (1 for the deposit of the card + 1 for the withdrawal) and there I come across people who do not want to hear me and either ignore me or do not understand my problem and give me pretexts that are not arguing that it is part of the rules of the guarantee excellence ... ???
In short do not buy TV at home and even less take warranty excellence because it's been 2 months since I have more TV and my problem is still not solved!