Commune Hotels + Resorts Reviews

The Tonga room is quicky and fun, and the band is fenomenal

Horrible food and mediocre service. Grade 'F' for value to price ratio.

Famous hotel, all very respectable ... rooms are spacious. Our room was on a high floor overlooking Alcatraz. The views are awesome. From such hotels you get a lot of pleasure. All at the highest level!...

Perfect experience. Great views from the tower room. Excellent staff.

We visited the Tonga room and the Gingerbread house. The hotel is beautiful and elegant, the service is nice and friendly. I would definitely go back.

Welcoming, fabulous location and views. A perfect holiday stayover!

We had nice dinner in Laurel Court. Nice starters. They do add up, especially with the nice wines they have.

Top notch grand old hotel. Lovely guest rooms, beautiful common areas, accommodating staff. Suggest to book the rooms with the city view. The hotel is atop Nob Hill so there are some great views

Ambience, history, splendor, truly San Francisco, great bar. One of my favorite places in San Francisco.

Beautiful hotel! We truly loved the attention to detail inside the lobby and throughout. Truly incredible hotel.

My favorite hotel in this part of town. Don't miss the Tonga Room!

I was treated like a king! Definitely coming back soon!

Very clean rooms. The lobby is nicely designed. Excellent staff and room service.

Besides being an SF institution, its actually a pretty nice hotel too. It hasn't been needlessly modernized in decor and retains its original charm. The service is top notch and I would recommend upgrading. to a high floor. The Top of the Mark is the top floor bar and is worth visiting.

Visited a friend for a birthday party. Room was booked in a suite on the 21st floor. Nice room.

The Tonga Room was fun and great for happy hour. The lobby of the hotel was beautiful. The staff in the lobby and the front were a bit inattentive.

Lovely hotel. Great facilities. View of the city is amazing. Location is close to the piers, the Union square Mall, and Chinatown.

I attended an event here. The staff were exceptionally attentive and responsive. I highly recommend this place for your next event location.

The over all is good, just some people not really nice.

Great location and they do an excellent afternoon tea.

Went there for the gingerbread house. You can dine inside room. The Christmas tree was very elegant

I went to the Tonga Room. The drinks were great, the food was all right, and the service was passable. Watch out for the "Cover Charge", though. No one in my party was told there was going to be a $15/head charge for being in the room while the band was playing, and when our bill came out it was $120 more than we expected. The management eventually did refund this after we negotiated with them to remove the charge, but honestly, $15/person for the privilege of listening to a band playing cover songs is egregious.

Took mom to the tonga room for mother's day. Really cool place, nice ambiance and good food.

Used to very beautiful hotels around the world (Shanghai, Athens, Marrakech, Dubai, Porto, ...), this hotel does not at all live up to a 4 star rating:
- more than half of the staff do not think of greeting you as you pass,
- Upon check-in, the receptionist was just friendly and courteous. But quite able to sell you additional services ...
- No proposal for a city map, advice, ...
- It is impossible to have a coffee served in the magnificent lobby without looking for it and carrying it yourself! You are invited to consume it in the restaurant room where the sound of the piano is much too loud (for my taste)
- The room is very beautiful, but this is also the detail that counts in a hotel of this size (painting the door hinges ...)

Too bad for a place steeped in history, splendid in its decoration, ideally located ... But at this price, we expect more than a room ...

Horrible service. Horrible food. Wine selection very limited.

Such an iconic venue for a wedding. I was lucky to be in my friend's wedding party with the reception held in the crown room. I must say it's a great feeling looking down on the hustle and bustle of San Francisco from such a great vantage point. The hotel is very well maintained with friendly and attentive staff.

I love the root beer, and the Roy Rodgers was awesome! Beautiful hotel.

Nice rooms, friendly staff, gloomy and old though..
If you think you can WALK to Union Square it's hard. The hotel is located in a very high hill. You need a car.

I went there for a boxing fight that was there for the first time and it was great it was pleasant everybody enjoyed their self the Fairmont needs to have a lot of more boxing fights there

Old and luxurious hotel in the city of San Francisco, CA.

Was here just for the Tonga Room, but that have a nice rooftop garden for some great photos

Nice hotel. Meeting areas are a bit small though. Pretty views.

Even though I just passed by, it has already attracted me. So elegant and grand with legendary!

Property was very high end but it didn't outweigh the terrible service. Arrived an my room still had birthday balloons tied to the bed and wasn't clean. We requested a new room and ended up with a smaller room with broken phone (repair guy came later in the afternoon and did help fix it). Overheard someone else in the lobby with a similar situation. Tonga lounge was rented out so we couldn't go all weekend... decided to go to the intersect lounge publicized on the website but our key wouldn't work, after having one front desk employee recommended to make us new keys, still didn't work, 2nd front desk employee told us its only for chartered events and wasn't open. Internet and gym costs money unless you jump through a bunch of hoops to join the president club, triple check they attach the new account to the room because they still tried to charge me extra for internet (which is wayyyy slow). gym employee didn't mention that prez club members get in for free and still asked for $15... overall, I think I get more included with a room at a motel 6... For a $500 room, I expected to at least have the basics

The Crown Club has an amazing 280 degree view of the City.

The room had everything I could ever need or want as a guest. The room was sooo clean and beautiful. The room looked like something out of a movie and we didn't even have the biggest and the best there! The room came with both wired and wireless internet, big tv, mini fridge, snacks, closet, etc. The only thing I would say to improve, is to not make it sooo expensive for the littlest things, such as parking, internet access, etc. Overall, one of the best hotels I have ever been to.

Wonderful tower suite with sweeping views of Alcatraz Coite Tower and the Golden Gate Bridge. Excellent restaurants and fabulous service by all staff members.

I went here to visit the world famous Tonga room, but it was closed. Who would have figured a bar would be closed at 2pm, what kind of Animals are running the place?! I then had to settle for using the world famous Tonga bathroom instead. It was awesome because it was clean.

Nice hotel. Unfortunately there was a fire alarm when we were there last year at about midnight. I think someone had too many in the Tonga lounge and pulled the alarm.... Apart from that it was a pleasant stay.

Beautiful rooms and accommodation for any needs staff is overwhelmingly friendly

Huge place but small rooms for the price...good breakfast spread

We have stayed several times at this location and have always had good service and we generally eat there as they have good restaurants.

One of the best hotels I've been in. The service is excellent and the rooms are great.

Love this place. Service is always beyond expectations, and they re dog friendly. They have a beautiful rooftop garden where you can raje your dog so you don t have to leave the hotel. They also make a la crate dog food with fish or chicken.

Came here to see the beautiful gingerbread house they did during Christmas. It was beautiful !

Landmark hotel with a stunning lobby. Be sure and ask for accommodations in the original building if you want to old world charm or the new bldg if you seek up to date amenities.

The rooms are not great (outdated and not quite quaint) the service is not great (snooty) but the picks areas are great. Take some time to learn so it the city from the many pics on the wall. They tell a story.

Beautifully maintained & incredible views - immaculate service

Beautiful Hotel! I stayed at both Fairmont properties on my visit to San Francisco and loved both.