Commune Hotels + Resorts Reviews

Although it is a very high end hotel, it is good for kids and families. The views of the city are phenomenal! During the holidays the decorating is wonderful with a life sized gingerbread house!

Very clean lobby and interior. Great customer service from staff.

Very helpful employees, great concierge service, great views from Nob Hill

First class. Surprised. Central. Highly recommended.

It is great walking through the hotel where presidents stayed. The staffs are very attentive and helpful.

Old rooms, weak showers, poor service. My in-room breakfast was delivered late by 20 mins, making me almost late for a morning business meeting.

Awesome hotel with super clean nice sized rooms. Hotel staff is very hospitable. Spectacular view from rooftop patio/garden. Breathtaking views of the bay and city from the rooms in the tower

It looks great from outside but RE back of house is not so great

Its a beautiful place with friendly staff, great views, and fantastic drinks!

Always go for a martini when I am in town. Have not been in many years. Was sad to see the original bar off lobby was gone. This claims to be the birthplace of the martini! How could you? Secondly and more disappointing, the top floor rotating bar is closed and only open for events. This was the best view in the city. We used to go just before sunset and watch the entire bay are light up. It was incredible. No more.They have redone a large portion of the lobby into a great place for cocktails but it can get crowded. The bartenders were not the fastest either so the wait can be long. Time to move on. This is definitely a case of change for the worse. So sad.

Great cocktails, and even more impressive gingerbread house! Great spot for holiday cheer!

Visited the Fairmont to check out the 2-story gingerbread house! The entire lobby was incredibly busy but the staff did a great job keeping things clean.

Very nice place. I went to see the gingerbread house. But was more impress by the beuty of the hotel.

We had a room for my friend's bachlorette party. It was so lovely in there. Great place.

I went there with my mom to see the holiday season attraction Ginger House and it was fabulous. The whole hotel is decorated beautifully.

The room was a bit old-fashioned. The lobby still looks very grand.

Very nice place... super nice bellstaff. Beautiful building. There's even a UPS store on the lower level.

Service was amazing with everything they provided for the event. Also, the food and drinks were deliciously made. The room was nicely decorated with very attentive customer service. I strongly recommend this place for a fun evening.

BEAUTIFUL hotel! Our Versailles Suite was jaw dropping, although the pull out sofa needed a new mattress BAD. Being from clear across the country I was pretty surprised by the price tag attached the the valet...and not having any other option, but that was my own lack of knowledge. Hated that Tonga is closed on Monday and Tuesday :-(

Great stay, liked the history of the place. Thought the tiki bar was overrated and over priced drinks. But then again it is the fairmont

We stayed here for one night. Nice place. Bed was hard and the pillows were hard. Customer service is awesome though. Wish there was a fridge and microwave in to room but I know it's not that kind of place. Stayed there because we wanted to go to the Tonga room restaurant. Great place.
Overall very cool stay

I was at the Fairmont for a conference and it was a fantastic space, well laid out, easy to get around and with enough amenities in terms of shops, bar to keep me happy.

I did not stay at the Fairmont so it would be unfair of me to comment on the rooms.

Upgraded my room to King bed and with Bay View - room no. 652 - Fantastic room. Walk-in Closet, Nice Sheet and Amazing Big Old Window. Highly Recommended! The only cons: no free wifi in room but I was alright with that.

Amazing hotel. The entrance is stunning and if you are lucky to have a room with vue to Alcatraz you will be proper amazed

I visited a suite my friend was staying in. Was impressed by the size and how updated it was for such an old hotel.

I met up with some friends and we had dinner and drinks while watching Warriors game. It has a very nice decor and the food was very good. Especially the burger. The beer was at San Francisco prices. My only qualm was the that there was a slight smell of stale beer in the bar area.

Beautiful place. Unfortunately the Tonga room is closed on Monday which was the reason we went.

Beautiful during the holidays, staff was helpful and accommodation always perfect for the season!

Beautiful hotel, you should stop in to check out the architecture and historic placards.

Great region up on the hill. Fairmont Hotel lobby is worth visiting as well.

Exellent hotel, definitely a staple and Landmark of the best city in San Francisco.

The location of the Fairmont is one of the best in the city - central to almost everything in San Francisco.

It was a great time! We went to the Tonga room. One of the best tiki bars I have been to!

This place was luxurious and unique in its own special way, great location.

Visited for drinks in the Tonga Room; great tiki bar for both drinks and atmosphere.

The room was great. It had an amazing view. The one piece of criticism I have is the coffee was not very good.

Beautiful interior. Comfy pull out bed. Food was good, too

So much history in this landmark hotel. And for music aficionados this is the hotel where Tony Bennett sang his signature song "I Left My Heart In San Francisco" at the infamous Venetian Room.

Great views from the tower room, nice updated rooms, and friendly and helpful staff.

I love this hotel! It is sooo elegant, with an old world charm and stunning decor. Great ambiance all around!

Good proximity to the main sights of San Francisco and it generally felt quite upmarket. The room we had was a decent size and had a large TV with lots of channels.

Staff friendly and accommodating. The room was the size of a studio apartment. We could open our large window a bit and faced out right above the front door. Loved it!

This was my 13th visit to the Fairmont SF and we spend a week here every Thanksgiving. It was a fabulous visit, thanks in large part because of Pricilla Waksmunski and her helpful and friendly customer service. Here's a tip that most experienced guests know about - don't miss the French onion soup and the popovers. They are world class!

I was booked at the Fairmont on business and given an inside room. It wasn't large or particularly extravagant, but it did the job beautifully. Given how small the room was they made good use of the space. Providing a queen size bed, desk, mini bar, and walk in closet but still not feeling cramped makes this space kinda unique. It's certainly and obviously an older historic building but its been updated and modernized in a number of areas so that it still feels fresh. The bed was comfortable and I had no issue sleeping. Suffered no noise issues and the blinds blacked out practically all light from outside at night. Service from all the staff I encountered was courteous and took care to make sure things were going well with my stay. Yet still one complaint I have is that my room didn't have any privacy curtains even though the rod and rail for them was hanging. And having asked on multiple occasions to have curtains hung, the issue was not rectified. This small issue did little to tarnish the overall experience. The location was perfect. Located right atop nob hill and at the intersection of Powell and California makes it super easy to catch either of the cable car lines. For those who worry about cleanliness, the room was spotless every time I came back. The bathroom was completely refreshed and if it weren't for my items in the room, it looked as if I had just checked in. One really neat feature the hotel has in the rooms are that the TVs feature Chromecast devices so you can cast netflix from your phone. The problem is you have to download this app on your phone to make it work. Plus my TV would keep going back to tv channels while I was watching my show. It was annoying but it worked sometimes.
Overall I did enjoy my stay and absolutely would return. Hopefully though next time I do get a room with a working TV and some curtains.

Really nice hotel and good bar. If you are visiting San Fran, you should check it out.

From the outside the hotel looks very appealing, but the rooms are old and very small. But what bothered us most was the arrogant and unfriendly staff, who never even managed to greet us.

Service so far has been exceptional, rooms are very nice, spacious, and comfortable. We dined at the Laurel Court restaurant last night as well, the food was very good. Will definitely stay here again in the future.

Top of the hill! Close to nothing and everything at the same time. Fairmont Hotels are always great.

Beautiful, fascinating, historic. On Nob Hill, above the golden city. Full of history. Not trendy and modern like the other SF hotels, but a must see.

Very comfortable, though I'm not sure I'd ever come here and pay with my own money considering the usual room rate

Service was great. Location great. I think wine bar and snacks should be free though

Nicole and diving. $76 for parking each night. $15 dollars for wifi each day. The bed felt like it had a water proof sheet on it. Mini fridge can't be used for personal items because it's crammed with the hotels overpriced snacks. I thought luxury hotels had robes in the bathroom but apparently not. Pillows were excrement Lumpy. I booked this room on hot wire for $175 and is usually a $450 a night room, still felt like I over paid.

Wonderful time spent in Fairmont. Service is superb! Alfronso from front desk was very helpful and made the check-in process very swift and smooth. Would definitely return to this place.

Beautiful Christmas tree and two story Ginger Bread house!

Went to the Tonga Room, which has a fantastic ambiance, good food, and great drinks.

Did not disappoint! Great property and would return again.