Comcel Reviews

Attention may improve, but I think they are taking steps to minimize waiting time!

Celerity and Technical Advice on mobile configuration

The place allows a reduced adoration, which allows to be calm in the place, the bad the delay in the attention, as always.

Very bad attention, they believe that they are going to ask for alms

I like the customer service, but they are not paying much attention to biosecurity measures

I rate three stars because there is a long line to pay for the service

Customer service is very regular. After remodeling it looks smaller and more uncomfortable.

The best spotlight of course ... is not very fast, but more so than the others!

It is the worst Internet, the most expensive and the solutions they offer are half

It is a cav where they advise you and resolve all concerns according to your plan, of course you have que

The line to pay for service is eternal at all times, many times they have had the system down!

Although it remains very full, you have all the required services.

It's good, Claro centers with more complete services in the city.

Terrible service seems to be doing them the favor of buying them

Very busy. Told us to come to store then were told by store they could not help us.

The point of attention is wide, although customer service must be improved.

The lack of costumer service is astounding. It is sad to know that this is the norm in most places. Rules and policy procedures are made as they go, on the spot. When you ask to see specific rules they tell you that they are internal to the company and you can t see them.
Really, Colombians need to demand better. They pay for services they never receive. It s shameful

Good location but sometimes the service is very delayed.

The average waiting time to be attended is a minimum of 30 minutes. The advisors, although they try to be kind, do not offer real solutions, either because they are not sure how to solve customer requirements or why Claro is structured for bad service.

7 days without internet. A shame customer service. I called more than 10 times, two scheduled visits and they never came.
A lack of respect. Many WE WORK on the internet ....

The service was excellent and fast for such a busy service center. It is one of the most complete in the city.

Very fast service. But that's about all that was good. Only managed to resolve alone of four issues. Attendance was unforgiving. The attendant next to mine was more interested in my issues than that of his own customer. A complete farce.

Awesome Place, you can pay your receipts in a machine that is really fast! Without human contact!

Center of experience, payments and customer service. This point is very broad and has many advisors who streamline procedures. There are also 2 ATMs to make autopayments.
Generally at noon it is usually congested but the waiting time to be attended is acceptable.

Terrible, long lines, standing and can never give you a satisfactory answer.

I had to go to that headquarters to show the payment invoice since the system did not appear, the waiting time was half an hour, I presented the invoice and requested that they make the note to payments where the More

Bad attention, the staff does not want to help. They do not collaborate and they stop talking to each other losing their time ..

The customer service in this last visit left a pleasant taste. Very well attended.

Ample place to handle all cases but sometimes they take too long