Comcel Review

The service is excellent, I have been a user for many years and I have not had any problems.

Too full. Very delayed for any procedure. I do not recommend it

The advisors do not do their job as it is, and if a client arrives they do not say anything.

Well if you are going to buy something, regulate if you are going to claim.

It is big and they serve fast but it also gets very crowded

Terrible more than an hour I had to wait for them to attend to me

Point of care too full. Much time is lost and sometimes you can not resolve claims presented by customers.

It is a favorable place to carry out cell phone procedures. Also adjoining there is a private parking lot.

For being such a large customer service point, it offers a good structure and speed to call each customer.

They lack balance capacity. Immense row for the box (14 people) and no line for advisors. 1 official working in cash and 18 advisors.

I hope never to return in this pandemic, the lack of service is clear

Terrible phone service! 30 minutes waiting to cancel a lousy service. I recommend using any other competitor operator, better service, better plans, better prices.

They asked me for a chamber of commerce, I had it on my cell phone, they told me that I had to print it taking into account that the chamber of commerce is closed by covid-19 and no stationery is open.

A good place to buy products and services, the attention is very friendly by the operators.

The content of the information changes every time and it turns out that I pay more than expected and also last time it was somewhat disrespectful without taking into account what I said even finding out the history!

They helped my friend with her phone, fast service, and the store is open till 7 pm. No parking on spot but there are a few parking garages nearby.

Good attention can sometimes delay attention due to the influx of public

Serves many people without experience and that complicates the situation more than normal. I went for something simple and ended up canceling the contract. Terrible advice.

Quick attention, good service, located in a good place, a lot of security and kindness.

Too crowded and the attention paid is not the best.

Now that the place is smaller, the service is faster, those who attend are cordial

The attention is a bit slow, but it is not the fault of the company as many people go.

They have no line and do not notify the situation, 15 minutes to reach the cashier and not be attended

Very wide place and very good service, they have a lot of variety of mobile devices and good prices !!

It is usually full but they serve relatively quickly, practically any procedure can be done

I brought a friend to this store so he could purchase a SIM card to use during his stay in Colombia. Everything seemed to be going fine until the salesman said it was all set up and we could leave. My friend tested his phone and had no service at all, so we told the salesman it wasn t set up properly. He messed with the phone and eventually asked another salesman for help. An hour later things still weren t working so we requested a supervisor. It took more than fifteen minutes to locate her and she wasn t able to resolve the problem. Finally she called over the Apple rep who was in the store to see if he could figure out why the iPhone X wasn t working with the SIM. Then she promptly disappeared, not staying to ensure that the problem was ever resolved. The Apple rep eventually determined that the SIM card was bad, and by now we had been standing in the store for two hours. Our original salesman then tried to locate another SIM to sell to my friend, even though my friend was asking for all his money back. We just wanted to leave at that point. Ten minutes later he still didn t have his money, nor did he have a functional SIM. So we just left. It is inexcusable for the help to be this inept and the supervisors to be this absentee. We should not have had to wait two hours just to find out what was wrong, nor should it take more than ten minutes to issue a refund. I have no idea how long refunds actually take since we never actually got one. My friend is now out COP45000 and has no phone service. This was a wasted afternoon and we will be visiting a competitor tomorrow. For my future visits I will also never use Claro again.

Attention is lousy. You have to sit more than two hours to open a clear home plan. then you have to wait two weeks until they install it. Although the employees are nice, it takes a world for everything.

Took ages to get your effing SIM but worked in the end. I guess I have to put my seal of approval here.

It is a bit crowded and some Advisors have the attitude of not attending to the people who arrive.

Fairly congested, minimum time to carry out a process: 1 hour

The worst service, without delays when it comes to serving the user and rarely give solutions. Your customer service is deficient in every way.

If you want to make any change or adjustment of the plan is ideal. Go with enough time because it is very crowded.

I went to check a cell phone for me, I asked a Claro customer service and informed me about other cell phones that would fit me. I appreciate it too

Good products, good service, the delay is that you have to have patience