Comcel Reviews

It is the worst Internet, the most expensive and the solutions they offer are half

It is a cav where they advise you and resolve all concerns according to your plan, of course you have que

The line to pay for service is eternal at all times, many times they have had the system down!

Although it remains very full, you have all the required services.

It's good, Claro centers with more complete services in the city.

Terrible service seems to be doing them the favor of buying them

Very busy. Told us to come to store then were told by store they could not help us.

The point of attention is wide, although customer service must be improved.

A good place to buy cell phones but better management of solutions is lacking

The lack of costumer service is astounding. It is sad to know that this is the norm in most places. Rules and policy procedures are made as they go, on the spot. When you ask to see specific rules they tell you that they are internal to the company and you can t see them.
Really, Colombians need to demand better. They pay for services they never receive. It s shameful

Good location but sometimes the service is very delayed.

The average waiting time to be attended is a minimum of 30 minutes. The advisors, although they try to be kind, do not offer real solutions, either because they are not sure how to solve customer requirements or why Claro is structured for bad service.

7 days without internet. A shame customer service. I called more than 10 times, two scheduled visits and they never came.
A lack of respect. Many WE WORK on the internet ....

The service was excellent and fast for such a busy service center. It is one of the most complete in the city.

Very fast service. But that's about all that was good. Only managed to resolve alone of four issues. Attendance was unforgiving. The attendant next to mine was more interested in my issues than that of his own customer. A complete farce.

Awesome Place, you can pay your receipts in a machine that is really fast! Without human contact!

There was not much queue and the service was fast. They have improved

Center of experience, payments and customer service. This point is very broad and has many advisors who streamline procedures. There are also 2 ATMs to make autopayments.
Generally at noon it is usually congested but the waiting time to be attended is acceptable.

Terrible, long lines, standing and can never give you a satisfactory answer.

I had to go to that headquarters to show the payment invoice since the system did not appear, the waiting time was half an hour, I presented the invoice and requested that they make the note to payments where the More

Bad attention, the staff does not want to help. They do not collaborate and they stop talking to each other losing their time ..

The customer service in this last visit left a pleasant taste. Very well attended.

Ample place to handle all cases but sometimes they take too long

Attention needs to be improved, there are very large lines and there are only two ATMs, sometimes there is only one for service. There are payment facilitators but many people do not know how to use them and there are, many times, no staff to help them.

There is no worse telecommunications service operator. I supposedly have five megabytes hired and it seems like one ...

The attention is good, agile and efficient for the procedures that you want to perform

Terrible service, the advisors seem not to work, I spent more than an hour waiting for him to be treated.

Good day to all
That day I had to pay an invoice, I had not visited before but I found it very nice, efficient very fast with a wide range of phones and brands ... very well located with a lot of transport and easy access if you ask me if I would go with very pleased
I hope it helps a lot for everyone

Terrible attention, terrible customer service, I do not recommend it to my worst enemy

Excellent service, good customer service and the best thing is that we can make purchases of new equipment and pay our bills