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Advertising items on tv that no stores have or e...

Advertising items on tv that no stores have or even heard of and dont know what your talking abput. advertised a foot pedie for mothers day for 15 dollars that no stores had or even know about and the item is full price at 35 dollars. Rang the coles custerumer service who also don't know about what is advertised stock on tv and said it was also full price at 35 dollars I seen the add on tv many times my sister and one woman from Coles Merrylands had also seen the add but did not have any in stock. Useless . Coles hard up for custerumer and will put fake adds on tv just to get people into there stores. Spoke to 2 people from Coles custerumer service both saying they don't know what Coles adds are on tv and not seen the add and don't know anything about the same sale goods and it was 35 dollars. All as useless as each other. Will not be going back to Coles anytime soon.

Deli staff to lazy to cut cold meat at request ins...

Deli staff to lazy to cut cold meat at request instead there is pre cut supply you have to buy, so I asked for 200 gr of chorizo salami. It looked Ok but when I took it home it turned out they never removed outside casing so there was strings everywhere, impossible to eat . Not happy.

Shopped here 100s of times. I asked a lady with re...

Shopped here 100s of times. I asked a lady with red hair which aisle something was in, I didn t hear her response so I said sorry what was that and she snapped back at me. Other staff are nice

The vegetables & meat section goes empty pretty qu...

The vegetables & meat section goes empty pretty quicky but but the restoking seems very slow most of the times i have been to this store. Recently the bakery section seems to have improved which is a huge positive improvement.

Super

Fine

Annoying that the self serve check outs are 12 ite...

Annoying that the self serve check outs are 12 items or less only and not many staff on the check outs at time. It's heavily geared towards walk in customer that make smaller basket transactions

I was a regular shopper at Coles Epping. Hundreds ...

I was a regular shopper at Coles Epping. Hundreds of residents shop there every day. One surprising feature (for me) was the clothing section, about which I have heard appreciative reviews.

As with most shops/facilities in Australia, some Coles staff are civilized, and some aren't. They should be trained and strictly warned against ageism, racism, etc. I have observed passive aggression from some of them at the checkout, esp one older (maybe South Asian) lady with long hair who measures out her broad smiles and good cheer, quite blatantly, to only a certain type of people. Disturbing for customer morale.
Another large, Caucasian check-out assistant also emanated passive aggro at the same self- checkout section as the lady above, but on a different shift, and stood unhelpfully, glaring at customers whose looks he did not approve of.
Then there is a check-out guy with a bushy beard and musch (I think staff should be clean-shaven, for perception of hygiene), who was nervous and super-helpful in the beginning but getting more cheeky by the day with customers who don't look threatening enough, lol.
Not nice to be served by people like these, I would say.
Coles is one of the nicer places in Epping. Some staff are naturally good-natured, but looks like there are some others who can bring down the standards and image of any establishment.

Good

The only major supermarket in Epping area, stocks ...

The only major supermarket in Epping area, stocks almost all the essential commodities, though sometimes the prices marked for specific items are higher than other retailers, as there is no other big retailer presence in the area.

The worst Cole I have ever been to. I would never ...

The worst Cole I have ever been to. I would never ever go there again. I waited for half an hour to get served but the guy at counter just turned around and served someone else and I asked is there anyone else working here. He makes me felt like I did some things wrong he s yelled out saying nope just me working here. I didn t get service and had to walkout off that place.