Codan Forsikring (Norway) Reviews

If you never want to get help, use Codan insurance. Worst company I've gone to. Has a case with an iPhone that has a broken screen. This was sent to Mobylife which Codan uses. This company went bankrupt before we filed the phone. So we called Codan several times to hear how this resolves further. Was told several times that the caseworker should call. Has never been called by the caseworker. Must call yourself and listen to them. Finally they ask me to contact the mail and find the phone. The mail is helpful and sends it back quickly. So now I have at least the phone, but have paid 4000, - in deduction for something that was never fixed and a lot of time wasted (about 2 months) laziness on Codan's part. While they may be a bit cheaper, pay a little more for quality. Will NEVER become a customer with you again. Poor follow-up and service. You have some nice people too.

So I have Kasko + with motor, driveline and electronics insurance. It's an expensive insurance policy. When I got engine problems with the car there was NO help to get, they found a lot of excuses that this was not covered OSV. I thought yes they are probably right, but a few weeks later I had problems with the door locks on the car ie electronics which must be covered, but here ALSO they slunk away by saying all sorts of weird things that this does not cover because of .. bla bla bla! STAY AWAY FROM CODAN !!

Serious, but maybe a bit stiff prices. Better than much else out there.

Where to start. They have no order in the accounts at all. ONLY mess with the invoices every ONLY month. In some months, invoices have been received at two-week intervals. I'm sure I've paid a lot more than what I'm going to get because of their clutter. When you call saying that a previously insured car has appeared on the invoice (again), and is told to delete that bill when they are sending a new one, you delete the invoice in the online bank pending a new .... But receives collection and notification from tff that your car is uninsured. You call and ask what the FAEN is, and receive a payment history that does not match invoices received and paid into the online bank. No then I end up ...
Cowboy Company. Room.

We had a water leak in a semi-detached house. The neighbor had exactly the same damage and identical basement. received much better claims settlement from his insurance company Dnb. Codan spent 10 months making a settlement, claims manager was negative to everything and denied any objection to injury. Only when the appraiser said otherwise did they turn around. Then demanded that I take cash settlement, which I lost a lot of because it was obviously much more expensive than the tariff even. Terrible company and customer care. Steer away.

Worst insurance company I've ever had,
Been in trouble from day 1, cheap insurance that has become expensive after talking to someone from Codan, everything was actually cleaned up, nice I was finally heard

Don't know where to start !! mess from day 1 when I insured my car with you. at first it was the wrong price / also it was the person who gave the price had quit the job etc ... is it customer's problem then ?? Terribly poor customer service. Was billed for termination insurance ?? something i had paid every month ?? As a person: I don't like blackmailing any businesses online, but billing of theirs rotates many times over time something you have to take in-house.

Not recommended, have car insurance and get three invoices in one month, DON'T CHOOSE THIS COMPANY

Office complex buildings with nearby grocery shopping centre.and centrally located for easy access to transportation for both buses and trains to outside Oslo like Drammen. Good for the area.

Once, and never again! Driver with outright fraud !! Messed up the damage report v damage, and gave the other party right ??
A bus that came in the left, ie the opposite lane of its driving direction ??
This was upheld !!
Miserable follow-up in after time. Mail ended up in the spambox and not so much as a wanted ad besides it.
Then came the good news that they took the other party's party .... but then by letter.
Cuts off the insurance when extending to ex kilometers. Zero from for refund, but rather the most arrogant who responds to the case from customer service.
Paid full insurance on a car I separated right after ... where was the refund?
Yearly fee?

Steer clear and pay more. It will be too expensive in a short time.
Saved over 8000 on exchange ... so cheap ?? Good?? Nix

Receives an error message when logging on to the website (even when allowing a bunch of 3rd party cookies). No phone calls for travel insurance, and no other inquiries. Extremely junk business, steer clear.

We have had Codan Insurance for almost 4 years. I am very happy that I can approach a permanent person. Damage settlement has also been very good. Highly recommend this company.

Was a customer for just under a year. The last six months I received a slew of bills on the same insurance, up to four per month. Also received several purrings. This went on for over 6 months. After three months, I contacted Codan by mail because I did not understand how I could get a cleanup when I knew I had paid every month. Received little help in the matter.

Finally I called and heard that Codan was aware of the problem, but they waived all responsibility and felt that this was only Visma's case. As a customer, I thought it should be reasonable to expect information from the insurance company in such a case, since after all I was their customer, not Visma's. Codan regretted, but personally I think such disclaimer says its about customer service and reliability. One requires a somewhat better relationship with his insurance company than that.

A very junk company .I have been tricked by Codan insurance and this is simply a fraud company -Never trust Codan insurance.

This is a very bad company, the service is value like zero. Without any other account notification / reminder, they terminate the insurance. This is abnormal and I think it is illegal! I suggested to the owner of the company to find out what employees work, they do not know how to communicate with customers! I do not recommend it to others.!

If you read through the reviews you quickly realize that this is a company you should stay far away from, even if they try to save themselves by paying for TV commercials. Do yourself a favor and use a proper insurance company.

Have been a customer for a few months now and my experience has been good follow-up and information. Got a bicycle stolen and it didn't take long for me to answer the insurance case.

Good settlement after collision damage. Very happy.

Damn bad company. Choose someone else before it is dispatched. You will notice it when you need them, then they will not be there.

Very bad insurance I do not recommend the company bad service,

A star due to their new collaboration with SOS Alarm Center. When I take out insurance with Codan, a certain degree of service is expected, and at SOS Alarmsentral you do not meet these expectations. It's like paying full price for a fake product. One does not go to the cobbler to cut the hair ??

Very quick response from customer service, great prices, terms and great service set. Definitely to recommend!

I am currently on holiday with a preexisting condition that worsened while here in the US.

I went to the doctors and he attempted to treat it medically. Codan wanted a diagnosis so I pushed the doctor here for one. He made referrals for an evaluation by a physical therapist, and to have xrays done. The doctor in the US thinks I have possible nerve damage. And that this pain I'm feeling now is unrelated to the preexisting condition I already have.

The doctor for codan didn't have my medical records from Norway nor did he have the diagnosis from the doctor in the US. Becuase they flat out denied the referrals to get xrays and see the fisio expert; But somehow he determined that I was good to fly. Which I find to be unethical.

Mind you they were asking for a diagnosis from the US doctor from the beginning. I pushed for what they asked for, just for them to deny the referrals after the fact.

They did offer to upgrade my pre booked ticket back to Norway, however I dont feel I should fly out until I have a diagnosis from the doctor here. For it was the flight here to the US that caused this pain to exasperate.

I told them I would pay for my ticket back if I could get a diagnosis from this doctor in the US so he could determine a course of treatment to mitigate the pain, and to clear me to fly back home to Norway; But that would mean codan would have to pay. They flat out denied me. How could they make a determination without having no information?

So now I am forced to take 20+ hour flight back to Norway without a diagnosis or a way to mitigate the pain. Thanks a bunch Codan for pinning me into a corner.

Wouldnt it be in my best interest to know what's going on and find out if I could be cleared to fly back?

12 years I have had travel insurance and this is the first time I have ever used it. This is how they treat thier customers with a legitimate concern and issue.

Trust me I'd rather spend my time enjoying my holiday with family than going to see a doctor and taking meds in pain.

This insurance gives no damn about the the welfare of their customers that pay their premiums. 100% disappointed!!!!
We have all our insurance from home to automobiles with this company. I think we need to rethink our relationship with Codan.

Called several times in a couple of weeks. They can't explain where they got my phone number from (other than our internal systems). They call even if I ask to be removed from the lists, and they call me even though I More

Uff da! Do you as an insurance company even I experienced to disagree very much with you when I had injury. I stopped by this page to find out about boat insurance (and already have a lot of insurance there)
when I stumbled upon the reviews. Here it was not much positive to track and is now considering whether I dare to insure the boat with you or whether I should change company.

I was actually going to be a new customer, but after a short chat with a nice customer service representative, it turned out that I had to call to create customer relationships? They said it was for "privacy reasons", but that's just slander. As if the telephone is somewhat more secure than the internet. Who does not have a web strategy in 2020? Long story short, I managed to log in with bankid and buy the insurance from Gjensidige with a simple form of the ten minutes the chat lasted.

I recommend you, dear review reader, to do the same, minus the chat then, even if they are nice to prospective customers.

Terrible bad kundeservice.Ble billed by dismissed insurance by letter and telephone. Was one big problem dropping pay, were problems even when I had insurance there.
Steer far away from expensive and unreposed.

Made for lousy customer care by individual ...
Whether this person is employed by Codan or Lyberg & Partners is unknown ... but misplaced she is anyway ....
Here, one tries best to fill out a submitted injury form.
For fear of doing something wrong and losing all the work you have done with this, you just want to guard against everything being deleted ...
I therefore contact the case manager. He is not there, leaving a message.
Then, in case of new purring, he finds out that he is not my case manager ... ??
I am then transferred to a new caseworker named ... CAROLINE ...
This is a rude and nefarious case officer, who is neither helpful nor agile, on the contrary arrogant, rude and indulgent ....
Then we really talk about the wrong person in the wrong place at Codan / Lyberg ...
I've actually talked to this physicist once before as well ....
and I remember that she was just as rude and dismissive that time as well ...
Are such case managers prioritizing Codan / Lyberg and this is how they want to show their face towards their customers ..
And at the same time getting such bad feedback from customers who feel miserable ...
This CAROLINE should get a serious lightning course in customer care or be moved to a completely different department ... where she can't talk to any of their customers on the phone ...
This damages the entire company and their reputation ....

Lousy customer follow-up. Not interested in helping customers when the accident is one fact. Do everything they can to avoid payouts, to train for the longest time. Ended up with a feeling of being uninsured. Do not return phone calls or reply to Mail. Don't consider using this company !!

Reported damage two and a half weeks ago, and has still not had the case processed.

Has sent you an email, and called, and stated account number to customer advisor when you did not have it.
Sent new email, no response. Has also not received a claim number.
Now we start soon in the third week, and have not received a penny again.

This is too bad, it's about a thousand, which we really need to get.
So really hope this is cleared up soon.
I have great doubts about whether I will continue this customer relationship.

Lousy and clandestine customer care. They ask me to wait 4 months for the repairs of the car! It's been a month since the car accident and the car is still outside the workshop. I also haven't got the necessary information about what's going on with my car in the future! That it works! They do not take care of their customers.

Miserable customer care. Must push issues through their system. Stay away from these!

There are different invoices for different amounts even if you have already paid. End bills are usually expensive because ending up switching insurance is not happy with this insurance. If you make changes, it seems like it costs money.

Tragically, they do not insure buildings that are older than 1875, are talking about an old brewery house, but are willing to and insure the rest of the farm on a total of 5 buildings, 2 caravans, 2 cars, 1 cabin hangers and 2 child insurance, while all other insurance companies are With open arms, not my problem they don't want my money, they can get others. also huge bad service on email, as they choose it instead of tel, Here it is not talk about preservation or protection of building, which is documented, oddly is that Codan has insured this building for 10 years, so they became well sour for that someone else made better offers.