Don't know where to start !! mess from day 1 when ...

Don't know where to start !! mess from day 1 when I insured my car with you. at first it was the wrong price / also it was the person who gave the price had quit the job etc ... is it customer's problem then ?? Terribly poor customer service. Was billed for termination insurance ?? something i had paid every month ?? As a person: I don't like blackmailing any businesses online, but billing of theirs rotates many times over time something you have to take in-house.