I am currently on holiday with a preexisting condi...

I am currently on holiday with a preexisting condition that worsened while here in the US.

I went to the doctors and he attempted to treat it medically. Codan wanted a diagnosis so I pushed the doctor here for one. He made referrals for an evaluation by a physical therapist, and to have xrays done. The doctor in the US thinks I have possible nerve damage. And that this pain I'm feeling now is unrelated to the preexisting condition I already have.

The doctor for codan didn't have my medical records from Norway nor did he have the diagnosis from the doctor in the US. Becuase they flat out denied the referrals to get xrays and see the fisio expert; But somehow he determined that I was good to fly. Which I find to be unethical.

Mind you they were asking for a diagnosis from the US doctor from the beginning. I pushed for what they asked for, just for them to deny the referrals after the fact.

They did offer to upgrade my pre booked ticket back to Norway, however I dont feel I should fly out until I have a diagnosis from the doctor here. For it was the flight here to the US that caused this pain to exasperate.

I told them I would pay for my ticket back if I could get a diagnosis from this doctor in the US so he could determine a course of treatment to mitigate the pain, and to clear me to fly back home to Norway; But that would mean codan would have to pay. They flat out denied me. How could they make a determination without having no information?

So now I am forced to take 20+ hour flight back to Norway without a diagnosis or a way to mitigate the pain. Thanks a bunch Codan for pinning me into a corner.

Wouldnt it be in my best interest to know what's going on and find out if I could be cleared to fly back?

12 years I have had travel insurance and this is the first time I have ever used it. This is how they treat thier customers with a legitimate concern and issue.

Trust me I'd rather spend my time enjoying my holiday with family than going to see a doctor and taking meds in pain.

This insurance gives no damn about the the welfare of their customers that pay their premiums. 100% disappointed!!!!
We have all our insurance from home to automobiles with this company. I think we need to rethink our relationship with Codan.