Made for lousy customer care by individual ...

Made for lousy customer care by individual ...
Whether this person is employed by Codan or Lyberg & Partners is unknown ... but misplaced she is anyway ....
Here, one tries best to fill out a submitted injury form.
For fear of doing something wrong and losing all the work you have done with this, you just want to guard against everything being deleted ...
I therefore contact the case manager. He is not there, leaving a message.
Then, in case of new purring, he finds out that he is not my case manager ... ??
I am then transferred to a new caseworker named ... CAROLINE ...
This is a rude and nefarious case officer, who is neither helpful nor agile, on the contrary arrogant, rude and indulgent ....
Then we really talk about the wrong person in the wrong place at Codan / Lyberg ...
I've actually talked to this physicist once before as well ....
and I remember that she was just as rude and dismissive that time as well ...
Are such case managers prioritizing Codan / Lyberg and this is how they want to show their face towards their customers ..
And at the same time getting such bad feedback from customers who feel miserable ...
This CAROLINE should get a serious lightning course in customer care or be moved to a completely different department ... where she can't talk to any of their customers on the phone ...
This damages the entire company and their reputation ....