CHP/UPMC Reviews

The staff here always manages to make my daughter smile even thru the worste of times. Absolutly love this hospital!

We went in through the emergency because my son had an ophlamologist appt and they wanted him to get an mri but they were booked and told us to go through the er. As soon as we went in they treated us very fast and treated my son as if he was the only one there. They was very kind and compassionate and I don't have one bad thing to say. They made him completely comfortable and after a few days they figured out what was wrong with him. Thanks to their urgent care and being on top of things my son is on a road to recovery. We couldn't be more blessed.

I have had no problem here. My son was diagnosed with MDS (Preleukemia) a month or two ago. We have bern here since the 17th and won't leave for another 108 days. They have been kind, caring, & beyond to make my son feel like he is at home. Yes we have had to wait at times but that is to be expected anywhere. I don't see in problems here at all with our stay.

Worst hospital ever, make me wait almost 3h to get my daughter to a room after check in

I work here, and it is a wonderful hospital! Quality health care, a big family resource center, a lot of activities for our patients to do, and the food is amazing! The hospital is very colorful and there's a healing garden on the 6th floor. The nursing staff are very nice. When I have children in the future I'm bringing them here for medical care. Hospitals are not perfect, but this hospital definitely doesn't have a lot of flaws.

My son has cancer and receives his chemo there. The nurses are like family and our floor social worker has a very special bond with my son which makes every hospital stay bearable. Dr. Peter Shaw is a top notch pediatric oncologist! 5 stars from this family.

My 2 year old daughter had surgery on Aug 27th at Children's Hospital in Pittsburgh. She had surgery on both of her feet the second toe next to her pinky toes. My family woke up at 3:45am on the 27th to make sure my daughter got something to drink before for 5am cut off. The surgery went well, however when the breathing tube came out all my daughter did was scream and cry from 10:30am on the 27th all the way till the 28th at 9am the next morning. She didn't sleep all night and either did my husband and myself. She kept complaining about her feet. I understand she just had surgery the day before. It's hard to understand what is really hurting my daughter when she can't say what it is. I made multiple phone calls to Children's in Bridgeville to see if I could get my daughter a same day appt. No one answered my calls or voicemails. I was very upset, I ended up getting a call from the hospital seeing how my daughter was feeling after surgery.
I explained to the lady on the phone what was happening. She advised me if I couldn't get a "same day appt" to call her back and she will have someone waiting for us at the ER. She advised me she could have an infection or something else could be wrong. She would have them unwrap her feet and check her toes. I drove 1 1/2 hrs to get there, the MD assistant came in and I expressed my situation with my daughter's feet hurting. That doctor would NOT unwrap my daughter's feet to see what was wrong! She wrapped them with coband over top her other exsiting dressings, she gave my daughter Motrin and sent us home. They didn't care about my daughter's health or her pain in her feet. The lady was very nasty and so was the Bridgeville office once they desided to call me back. All they wanted was to collect my $125 copay. If I would have known they weren't going to do what they said they were I wouldn't of went.
Lastnight my daughter unwrapped her dressing and what was under that was utterly disgusting and I know for sure that they were hurting, it's terrible that they made her deal with this pain for this long. My daughter's right foot the toe that had surgery was completely open with no stiches and HUGE BLISTERS all over both of her feet! I have called to make my daughter's follow up appointments since last Wednesday and no one can return my calls. It took my daughter's pediatrician to get my a phone call from these people. There is poor communication with that hospital. Now where my daughter's feet like that on Wednesday when the hospital neglected my daughter's needs when I took her into the ER? I'm very disappointed in this hospital and I shouldn't have to pay the copay due to them not taking care of my daughter like they should have.
If I could figure out how to post pictures of her feet I would.
Update: I took my daughter to her pediatrician today 9-6-19. She ended up getting a cold, he also looked at her feet. He was so disappointed that the doctor's didnt check her feet on Wednesday in the ER on 8-28-19 or do anything for her on 9-3-19. He advised me that her toes shouldn't be cut open like that 10 days out of surgery. He can't believe she is able to walk, and they didn't put her on any medicine to help her not get an infection with them being fresh open wounds. He also disappointed that my daughter is being neglected like this. The soonest post op appointment I was able to get is 9-30-19. My daughter is suffering and no one wants to help her from Children's. I can't thank my daughter's pediatrician for stepping in and trying to help!
* Parents we know our children better than anyone else, we know when something is wrong!
Don't let anyone tell you differently about your child.
Taking my daughter back to Children's ER. I hope she gets the help she needs!

Wow. So, bright my daughter here to the ER. She fainted and passed out while getting checked in, seriously collapsed in my arms while going through the security....
We had to put her in a wheel chair.
We waited for 2.5 hours to be seen by a Dr.
She is 9 years old. Passing out, and you want to make her wait...
The damn nurse burst her vein putting an IV in. Saying things like this is going to hurt. You need to stay still...
The rest of the staff was friendly.
But I will never recommend going here.

She was finally diagnosed with flu A, and super dehydrated. We left the ER about 7//8 hours after arriving...

An awful place with poor communication. We had to come twice. They skipped us during the first visit because the greeter directed us to the wrong location after waiting three months to get an appointment. Because we have no option we rescheduled, the physician assistant we saw was terrible, she was very rough/careless with my daughter. She scratched her ear drum while trying to see in her ear. She is usually very good with doctors.

Children's Hospital has treated my son who is now 6 and suffers from a kidney disease, he's gotten excellent care not only from the very best nephrologists but also from the nursing staff all the way to the cleaning staff. Everyone was very patient with him and explained everything to us in terms we "non-medical" parents understand. We also have a second child now being treated for a heart condition and so far the doctors and nurses have been great again!

4th floor desk attendant does not like her position, she gives off a very disgusting vibe in the way she speaks to people. I prefer to never have to deal with her again.

I absolutely love the nurses and the hospital. They are amazing to my grandson during his recovery

Has any one done circumcision there..cuz m not aware if it is 100 percent safe

Well we've always had negative experiences with the hospital. When the hospital was still in Oakland the interns were very ignorant. They acted like our daughters health wasn't a priority. They would treat her for dehydration and send us home. Which I understand is protocol but knowing that she'd needed to be admitted they wouldn't and I asked the intern do you have children of your own when she said no then I said until u walk a mile in my shoes don't tell me that she's fine. I told the intern that I'd be back in a few hours for the same issue I was and she gave me a look of what are you doing back. The chief resident asked what was going on and I told him. He looked my daughter over and asked why wasn't she admitted when I was here the first time. I told him what the internet said and did. He said something to her about it. Thank God she outgrew those issues. She's a healthy soon to be 23 year old.

The nurses on floor 9 are 100% amazing and know how to treat the little kids that are there for inpatient cancer/leukemia. If i could give more than 5 i would but i let them know everyday how much we appreciate their dedication to our little and what they are doing for him. They deserve all the in the . Wonderful :)

Our 6-year-old son spent a week at Children's. We could not ask for better care. Our son was treated wonderfully by all. The excellent Doctors and Nurses were overly attentive to our needs and kept us informed of every detail about our child. Child Life kept him engaged and made him feel very special. He thoroughly enjoyed the activities, especially virtual BINGO! The student nurses were a huge help. They entertained our son to give us a quick break to contact family, talk to doctors/nurses or eat a quick bite. Our room was kept clean, food was delivered promptly and the halls were quiet to allow time to rest. The food service was above expectations. There were plenty of healthy options for our child to choose from. Our son felt like he was relaxing at a hotel and not in a hospital. Thank you to the exceptional, dedicated staff at Children's. Your patience and support of us during this difficult time is so much appreciated!

When my son was 3 weeks old,we had him transferred to children's hospital (due to his age). We wasnt drinking his bottle and no wet/pooped diapers in 2 days. On our way to children's while i was in the ambulance with him,his oxygen level droped. We got there and,they explained what was going on and he needed emergency surgery. I signed so many papers to have hia surgery. If it wasn't for them my son will not be here today. That was almost 9 years ago. We always go to children's when we need to. Its a little drive from Butler but,its worth it.

This is the worst hospital system in America!!!! My son went undiagnosed for 3 months while they had the mri and cat scans. 3 months after those were taken his pediatrician calls us and tells us, not the doctor who ordered the scans. Oh and my son is 2. THAT MUCH Radiation isn t good for him.

So that s reason 1.

Reason 2 is medical records. After all that took place, my wife and I decided to go to Cleveland Clinic for my son s diagnosis and condition. I requested medical records to be sent 4 weeks prior to the appointments we had. We go to Cleveland clinic (3 hour drive) they don t have the records. I call Children s hospital livid, and come to find that they never sent them to be fulfilled. Then today, about 2 months after the initial request (I ve requested the records 2 additional times as well) I get a letter in the mail. It s from a company called Verisma who apparently handles these things for UPMC. They tell me that they cannot fulfill the request because my child was never seen at the facility. Well if he wasn t ever seen there, I m not paying bills.

WHATEVER YOU DO, DO NOT GO TO CHILDRENS HOSPITAL OF PITTSBURGH!!!!!

HORRIBLE EXPERIENCE WAS WAITING FOR DOCTOR TO RETURN FOR 2 HOURS!! The wait was tiring and the nurses are very rude. They don't care how long they have you waiting you just have to wait. Smh!!! I do not appreciate this at all!!!

The entire staff at children's are angels!
My son has been going through chemo for 15 months, and with related appointments for eye, ear, MRI , physical therapy and oncology they work together. With his low immunity we have had emergency room visits and nights in icu, and regular rooms.
The nurses and doctors all explain things throughly always make sure he is comfortable and happy.
The volunteers child life, and the community support are all above and beyond the call of duty.
They even keep in touch once we are home to see if he is doing well.
We are very lucky to have chp

They really care for your child and me as the parent!

It's a beautiful place and the staff is great. The doctors explain things very well

My 14 year old daughter had a catheter ablation for her Wolf Parkinson White Syndrome on Feb 13th and was discharged on the 14th. We had Dr Aurora. He's a smart caring doctor. I felt comfort in knowing that he was caring for my daughter. The procedure was approximately 5 hours. After she was done, Dr Arora sat down and went over everything with us. I would highly recommend this doctor and this hospital. I appreciate all that was done for my daughter.

The nuclear science department is a joke they don t listen at all

They treated us like we were the only people in the place. They treated us great and I would definitely recommend this hospital to any parent out there.

seriously,how do those doctors pass the medcal board?

We always have a great experience when we have to visit Children s Hospital, the staff is always so friendly and great with my son.....it truly makes it easier to get my son to want to go to his appointments. However, I experienced a very rude nurse today, she had me in tears by the end of the conversation....I asked for a number to call and she was to have her supervisor call me because she didn t have a direct line for me to call........I m still waiting on a return call, but I can assure you that nurse Chris Hines from pediatric surgery will not be allowed to be in the vicinity of my child because she s very rude and has no bedside manner when talking to people. I can t imagine how she is with kids/teens if she is that rude to parents.

No matter if you have an appointment or in the er, there is always a couple hours of waiting. There are times It will be 2 hours past my appointment and we are still waiting. In the er u better hope its not a life or death situation. There are times we wait three hours tp be seen. And thats when they are not busy. I wish there was a better hospital for kids.

Well, all i can tell you is they have you leave a message then they DO NOT return the calls. Best thing to do is if you need an appointment, GO TO ER. Had two separate incidents this yr. and all you hear is PANDEMIC leave message. Everybody has got used to sitting at home and doing things on their time, when they feel like answering, which may be days or not at all. If you don't follow up repeatedly you get nothing. Leave message no matter when you call. No live person.

Staff are brilliant and I appreciate the level of care from the nurses and doctors but the wait time is unnecessary. Almost 12 hours for 2 X-rays and blood work. I still don t have the results for the second X-ray and it s been 4-5 hours. I could have gone home and returned when they got the results.

I can t help but wonder if the wait time is due to my son having CHIP insurance.

5 stars if the wait time wasn t this long.

The doctor's and the staff are so nice.Thanks for helping me out

My son recently had to have a procedure on his 16th birthday on the same day surgery unit. Well imagine our surprise when he received a birthday card and gift cards from the staff on the unit! It was so thoughtful of everyone to do that for him and we couldn't be more grateful for their kindness and thoughtfulness. He also got great care while there as well. Thank you to all the staff on the same day surgery floor for going above and beyond the call of duty and making my son feel so special and cared for. You are so appreciated :)

Absolutely love this hospital! We travel from Ky to see an eye specialist here and it's an A+, our daughter has had 2 cornea transplant surgeries here and the care has been awesome.

The staff in the nicu are so nice they make you and your child feel like your at home they went above and beyond for me and my child very supportive

Went to visit my friend there everything seemed awesome

This places has always been incredible for my child

This hospital is half assed at best. The doctors are fine. It's the overnight staff. The nurses acted like they dont know what they are doing. They told me at 2 30 pm that I would be staying 12 hours. What a lie. Left at 12 pm. The nurses forgot to insert my sons iv fluids. Security is annoying especially if you smoke. They have no smoker spot. Just a bus stop that people smoke at which is disgusting. My one nurse even complained about having her job. Which is unnerving. If you dont like your job get a new one. Or at least dont complain like a child when there are patients who are dependent on your performance. I have to call for everything and am made to feel like a burden when I'm paying your salary. This non profit needs alot of work.

Top notch!!!!! Best Doctors and Nurses.... cafeteria food on floor 3 is amazing and very affordable!!!

Although the emergency room can get a little crowded, this hospital provides the best overall service for any child that is in need of care.

This is the worst hospital ever!!! Never again!! Floor seven is filled with a bunch of kids working there. Not even real doctors. There is a "nurse" named Mike who was very uneducated. I do not know why they would hire someone like that. He seems on the thuggish side too. He did not know how to use the blood pressure machine, or know how to examine my son. All he could do is use a stethoscope. Very pathetic. Also, the food there is horrible and disgusting!! Even the fruit there is old or not ripe. Everything on the menu is unhealthy. If this is supposed to be a nice hospital why are they feeding junk food to little babies/kids!?!! I can't even go on!! It make me sick thinking of it. Also.. You will have to wait an entire day to get discharged. I think the staff gets paid more the longer you stay there. If you stayed over night.. Be prepared for a very uncomfortable pull out bed, with no blankets. Loud staff all through the night. I had to wait an entire day to get out out of there! They're very slow. Not on top of there patients. Also some of the medical advice they gave me did not make sense!!! This place is not even close to a one star!! If I have to go to a hospital next time.. I will drive the extra hour away!! Never ever will I stay here again!!

My grandson was transferred to Children's hospital 1-6-19 after an MVA. The staff was AMAZING to say the least. He celebrated his 5th birthday there and the staff came into the room at 5am, decorated, and brought him gifts so he didn't have to wake up to an empty room. Still makes me emotional to know just how hard they work to make terrible moments into something better. From one nurse to all the nurses, doctors, and children's services staff, thank you will never be enough....you are all angels!!

Staff is great. They treat the kids so well. Wait times can vary, but best place around to take your kids.

Never go here. Took in my son because he was sick with a high fever. The nurse broke his arm putting in an IV then accused me and my wife of child abuse. The people here are very terrible.

They are so great with my kids every time we are there and provide wonderful support when needed.

Took such great care of my child as if he was the only one! Great one on one time with nurses n doctors.

My daughter has seen a neurologist for several years at this Hospital and the last 2 years have been horrible!They never refill scripts in a timely manner so you have to call atleast 3weeks before your due for a refill to get it approved & sent in on time. In addition while they do not want to refill prescriptions (for a seizure med. Keep in mind) before you have another visit, when it takes 6 months to get an apt. This can be difficult! After waiting 6 months you would think they would be on time but never are! We were finally seen almost 2hrs after our schedule apt at our last visit. We were told that they didn't have any rooms available for us.
Their new phone message system is also horrible you spend 10min waiting for the right dr. Name to be listed so you can make a selection.
And their restroom facilities at leads those on the 2nd floor near the mouse room are absolutely disgusting! The toilets were covered in filth & hair. Even the soap dispensers were extremely dirty, splattered with a hardened Brown liquid

Over the past 13years that my children have been attending this Hospital I've never seen it so bad as it has become in the last 2 years.
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Never again! We go and never get answers from the neuro department. You feel as if you are just a number in their eyes. Time to move on. UPMC is getting too big for their own britches. Done!!!!

It has great food, great doctors I know about every single nurse and doctor on 7B. The people are very nice to you when you are at the hospital. The nurses come into your room if you have a question or if something is beeping. Very very good staff.

My friends grand-daughter and her mother were traveling by train, when the child had a seizure.They were sent to PCH, treated and released. With nowhere to go and no money. She contacted PCH social services. This fine man used his personal credit card to put them up in a hotel for the night. And made arrangements for their transportation to catch the train the next evening.
I just wanted PCH to know that they hired a truly wonderful man.

The staff are so friendly and there's a good vibe that makes you feel welcomed. I've been bringing my son here since he was a baby and I've yet!

***I wish I could give them ZERO stars!***This place is seriously the WORST! DO NOT TAKE YOUR CHILD HERE. My boyfriend and I have been down here 3 times from 2 hours away for literally NOTHING. My son has a mild hypospadious (second pee hole) nothing serious, but nothing has been done for him still. Today was the last straw. We called several times and spoke with 3 separate individuals letting them know we had difficulties on the road and would be late all 3 told us to get there as soon as possible, upon arrival we were beginning the registration process and were notified that Dr. Schnik cancelled the appointment. Nobody tried calling us or anything, while they knew we would be late. The nurse whom told us then proceeded to follow us to the elevator while trying to explain it wasn t their fault. We had to tell her 5 times to leave us alone. This was completely ridiculous. We will find another hospital to do the procedure. This hospital is a joke, should have listened to online reviews. Thought maybe it was a couple crazy people, nope! They just don t have any sympathy or empathy for the parents whom have to drive long distances and miss work. I wish I could give them ZERO stars!

Wonderful people....very helpful and they treat you like a human not just a number. leave extra time if your parking in the parking garage....not enough spaces for the demand.

This company provided a bait and switch practice with my family. We scheduled an appointment under a false pretense, upon appointment day we were told a completely different story. This medical practice did not provide the type of testing for my child that we agreed upon over the phone. We were then sent a bill in the mail after the waste of time appointment for $312. We will be filing a complaint with the proper channels to ensure this type of fraud is dealt with properly.

They took great care of my little one and made sure to update me of his progress every morning

It is great to live near such an amazing place as Children's Hospital of Pittsburgh. The staff make every attempt to ensure you are fully aware of what they are doing or going to do. We were always asked "do you have any questions". A paper flow chart showing each step of the process was given at the first step of registration. Security and efficiency are woven into the layout of the building. A colleague and I were discussing CHP and we described it as a well oiled machine for fixing children in medical need. You never enjoy being a parent with a child in the hospital but the staff here do everything they can to put your mind at ease. The human element is top notch and you feel assured your child is receiving the best care.

During birth my child's should got stuck and had to be forcibly pulled from my wife by 3 nurses and a doctor. Once out he had no pulse and was not breathing. The doctors at UPMC Hamot Women's in Erie performed CPR on him for 15 min before he finally came to life. They promptly put him into a "cold therapy" suit and within 2 hours of being alive he was airlifted to Children's. We really had no idea what to expect when we arrived at about 11 PM. Everyone was very friendly and we were promptly welcomed into his room. The NICU rooms only accommodate one parent to sleep in there at a time, so I crashed in the waiting room. The following 10 days were some of the most frightening/blindly hopeful of my life. It is a hospital, not a hotel, not Disneyland but they do try their best to make things as comfortable as possible. There are plenty of parent showers available on the NICU floor that are cleaned regularly. The meals in the cafeteria are just fine. The staff is quite professional and friendly. They have many resources available to help cope both emotionally and financially. Obviously, not all results are typical but each time we go back for a follow-up appointment I see the familiar red-eyed, battle-worn parent sporting the pink NICU nametag and want to tell them it will be fine and how well they took care of my son. He just turned 5 months and is still progressing normally. I don't know if he would even be alive if it weren't for Children's.

Hi my name is Tracey my son was in icu back in 2015 for weeks he had the most amazing nurse named Michael i was always at ease when he was on his shift I tried to find him after My son got out but they said they couldnt tell me his name my son wanted to meet him to show him how good he was now Michael really touched are hearts I wish my son could of met him if your still out there Micheal you are our angel

I love this place because since I was 2 I have been at this place and I'm 9 and still go their and I had surgery 6 times at this place and this place only my first surgery was when I was 2 becuse I have if I get too hot or cold I can die so I was in my back yard and my mom was picking me up and I was super hot and the nurse said that my spleen was sucking up all of my blood so I had to get sugery

I always go here for blood work for my daughter. They are great!!

From the second we walked in the door, I felt like we were in good hands. We visited the Emergency Room and then escalated to same day surgery. Every nurse, doctor on surgical team, and even the transport team was top notc. If we should ever need to visit another Emergency Room, we will go back to Children's. The nurse in O.R. recovery was the absolute best! Megan was her name. Thank you for taking care of my kiddo, Children's

This place is genuinely amazing. Everyone is attentive and helpful, with not only my son but also myself. They even brought an xbox into his room to pass the time. Even the surgical staff who are normally cold elsewhere are warm and informative. Highly recommend, its so worth traveling here

We had to bring my 5 year old daughter here a few nights ago. It was terrible night; but, she says she is no longer afraid of the hospital thanks to the amazing staff in the Emergency Department. I think that says more than I can, because she was terrified. I hope I never have to go back, but if I do I'm glad to know we have such a place so close to home. Everyone was wonderful.

Apt at 2:30 it's now 4:30 still sitting here waiting not one time did a nurse come in abs say I'm sorry we are rujnning behhind.

It is wonderful. My kids go there almost every month and they take care of us so well.

Every experience I have had in the past 10 yrs with Childrens Hospitals and the different divisions I have dealt with through them for my daughter now 12 has been a God Send and a true blessing! They have taken care of her for a lot of different issues and if this hospital didn't exist I am sure I wouldn't be getting the care that I need for her now!

Not the way you want to spend Christmas, but a wonderful and professional staff

The staff is very informative . I like the open communication.

My daughter is a Premie and has some issues that she will outgrow hopefully:) the team at UPMC Children s Hospital of Pittsburgh is amazing and always helpful. She has at least 4 doctors here and every time we come it feels as if we are the only ones here. We love it and although one day I hope she doesn t have to come I m glad that there is a hospital with so much support.

Horrible this past time. My son 22 months old had double eye surgery and the bed the put him in recovery part 1 and 2 was covered in his blood with dirty gauze pads in his crib .... The nurses had no explanation besides " their in a hurry to get the children out of surgery" .. Poor poor poor hygiene and the doctor who preformed the surgery had a poor bed side. I have nothing nice to say besides a handful of rn's who assisted in cleaning my sons bed after i complained

Beware! Went back for a follow up showed up plenty early and didn't even get called back for an hour and a half past appointment time! You know how hard it is to keep a 3 year old busy for 2 hours in a doctors office? Obviously not these people... The nurses were very rude and were very uninformative of the situation! Last time I'll drive this far to be disrespected and ignored! My child will from now on be going somewhere else!

Just got here this trip but spent 5 days with grandson in patient before

Would like to say it was great but... The staff was very nice and good with my son. But we were transferred down from 2 hours a way saying he needed surgery done ASAP for them to put a iv in his head and keep dragging out when they were doing surgery and he could not eat untill 6 hours after surgery and could not eat any time before he was 3 weeks old and they did not do his sugery till after 3 days of us being there and that was after I call the family doctor and told them they just kept pushing this 3 week old baby off and would not let him eat for 3 day and the family doctor called them and cussed them out was when they finally got him in to surgery and got things done

On two occasions I brought my son Colton in to children s hospital. The first time was by ambulance to the Er for a head wound. The staff, every single one of those men and women were beyond kind, quick, smart and helpful. Just last night after 7 weeks and multiple pediatrician visits I returned to the Walk in Er for help on the same wound. They did an amazing job. They helped, repaired, referred, and reassured me he would be ok. Now if only every pediatrician visit could have been as helpful as children s hospital is each time people would have to wait two hours. Even the custodian cleaning my sons room was so truly kind and gifted him legos she was a blessing.

Love the people great food and service. What an amazing place

This was my 3 trip to Children's Hospital and will be my last! We were patients in the cardiology department and every staff member was rude. When we arrived the lady that called us back was upset that she had to come get us because, we didn't come when she called my daughter by the "wrong" name! Like why did she expect us to come when called by the wrong name?? When back for the stress test, I had to ask if my daughter was ok. Then they gave her hot Gatorade to drink and told her to peel of the electrodes herself! We were sent back to the waiting room where family guy was playing...talking about penises etc! Once back in the exam room, my daughter felt nauseated and they gave her a "hot" rag! Who gives someone who feels sick a hot rag? I am very disappointed that such a reputable hospital could be so unsympathetic

I went to the emergency dept with my child. I've never been so impressed. Each one of the staff we encountered were amazing and all so kind to my little one. I'm 100% satisfied with the care we recieved.

We have found the nursing staff, doctors, cleaning crews, and aides to be kind and helpful. The patient room provided privacy for our daughter and our family. The atrium, garden, chapel and library were wonderful to have. Very grateful that CHP is within an hour of us.

The staff members were amazing and super sweet!! I had to bring my daughter up here, and I was treated with respect by everyone except one person. I think her name was Witchell. She was so rude and just talked down to me like I was a child. If she wasn't there and didn't treat me like that, I would give 5 stars, but other than her my daughter was happy everyday, and she loved all the nurses!!!

While we recognize that there are some outstanding professionals at UPMC Children's, our seven years' of experience with the hospital prompts us to warn others to avoid it if at all possible, and to take the glowing reviews with a large grain of salt. Our confidence in the place has steadily evaporated. On balance, bringing our child here has done him more harm than good. Despite a complex medical disorder requiring multi-specialty expertise, he's never been assigned a case manager. Virtually every procedure he has undergone has been afflicted by some sort of sloppiness and misinformation -- often minor, and usually exacting costs measured in time and frustration, but more than once affecting his access to proper care. Layers of opacity and needless complexity, no doubt designed to deter litigation and offload risk to parents, envelop this hospital like a thick fog. The idea that UPMC is a "non-profit" charity is absolutely laughable. It is a corporation like any other, aggressively pursuing its own interests, and those interests are not always identical to those of the patients it serves. You may have no other choice but to bring your child here, but be very, very cautious.

Slowest er ever they take hours to see my daughter every time I m here. I was there today from 12am to 6:40am when we got released and majority of that time i spent in the waiting room and when i asked the front desk associate what was going on she had an complete attitude with me saying that they shut down most of there rooms at night because they don t expect as many people. But to add a little bit of positivity to this message i do feel as though they have some of the best doctors there.

She always has an awesome time finding something new! From the penguins in the train set on the 3rd floor, to finding Mr. Weaslys flying car flying over the womping willow.. Its always something new and we always find something positive in every visit

Every time I go to children's hospital everyone is so kind and caring. They always treat me and my family with respect no matter what we are there for and listen to my concerns.

Other than having to wait in the ER waiting room for almost 5 hours and then having to wait almost half a day for my daughters MRI, I am very pleased with the Children's Hospital! Because of them my daughters bone infection got better within days! Every single nurse and staff member that I came across were not only kind, but went out of their way to make sure my daughter and I were as comfortable as possible. My daughter had a great team of doctors and nurses who kept us updated on everything that was going on. I am definately going back if anything else should happen in the future!