Terri Manon Review of CHP/UPMC
My 2 year old daughter had surgery on Aug 27th at ...
My 2 year old daughter had surgery on Aug 27th at Children's Hospital in Pittsburgh. She had surgery on both of her feet the second toe next to her pinky toes. My family woke up at 3:45am on the 27th to make sure my daughter got something to drink before for 5am cut off. The surgery went well, however when the breathing tube came out all my daughter did was scream and cry from 10:30am on the 27th all the way till the 28th at 9am the next morning. She didn't sleep all night and either did my husband and myself. She kept complaining about her feet. I understand she just had surgery the day before. It's hard to understand what is really hurting my daughter when she can't say what it is. I made multiple phone calls to Children's in Bridgeville to see if I could get my daughter a same day appt. No one answered my calls or voicemails. I was very upset, I ended up getting a call from the hospital seeing how my daughter was feeling after surgery.
I explained to the lady on the phone what was happening. She advised me if I couldn't get a "same day appt" to call her back and she will have someone waiting for us at the ER. She advised me she could have an infection or something else could be wrong. She would have them unwrap her feet and check her toes. I drove 1 1/2 hrs to get there, the MD assistant came in and I expressed my situation with my daughter's feet hurting. That doctor would NOT unwrap my daughter's feet to see what was wrong! She wrapped them with coband over top her other exsiting dressings, she gave my daughter Motrin and sent us home. They didn't care about my daughter's health or her pain in her feet. The lady was very nasty and so was the Bridgeville office once they desided to call me back. All they wanted was to collect my $125 copay. If I would have known they weren't going to do what they said they were I wouldn't of went.
Lastnight my daughter unwrapped her dressing and what was under that was utterly disgusting and I know for sure that they were hurting, it's terrible that they made her deal with this pain for this long. My daughter's right foot the toe that had surgery was completely open with no stiches and HUGE BLISTERS all over both of her feet! I have called to make my daughter's follow up appointments since last Wednesday and no one can return my calls. It took my daughter's pediatrician to get my a phone call from these people. There is poor communication with that hospital. Now where my daughter's feet like that on Wednesday when the hospital neglected my daughter's needs when I took her into the ER? I'm very disappointed in this hospital and I shouldn't have to pay the copay due to them not taking care of my daughter like they should have.
If I could figure out how to post pictures of her feet I would.
Update: I took my daughter to her pediatrician today 9-6-19. She ended up getting a cold, he also looked at her feet. He was so disappointed that the doctor's didnt check her feet on Wednesday in the ER on 8-28-19 or do anything for her on 9-3-19. He advised me that her toes shouldn't be cut open like that 10 days out of surgery. He can't believe she is able to walk, and they didn't put her on any medicine to help her not get an infection with them being fresh open wounds. He also disappointed that my daughter is being neglected like this. The soonest post op appointment I was able to get is 9-30-19. My daughter is suffering and no one wants to help her from Children's. I can't thank my daughter's pediatrician for stepping in and trying to help!
* Parents we know our children better than anyone else, we know when something is wrong!
Don't let anyone tell you differently about your child.
Taking my daughter back to Children's ER. I hope she gets the help she needs!
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