Chatham Parkway Lexus Reviews

Excellent service. Eric went out of his way to get me and my care taken care .

The service at Chatham Parkway Lexus was amazing. Everyone from my service consultant to the ladies at the refreshment area are warm and inviting. In all the years of getting by car serviced, Chatham Parkway Lexus stands above all others in customer service.

Jessica Craig helped me with my service call at the dealership. She was very professional and a delight to talk with. The service, regular maintenance, etc., was done quickly and the technician also determined that my battery was getting low. So he/she installed a new one, saving me from having to deal wit a battery issue at a later date. The whole service visit was well done and I would recommend Chatham Lexus to anyone interested in looking for a car. Thank you for a great service.

Service was terrible there really slick about stealing your money in the form of service hopefully the better business bureau will investigate the way they take people hard earned money in the name of service this is no way to do business worst experience I've ever had getting a car serviced

My experience with Eric has always been great. I thought I would miss the service I was used to getting at Germain Lexus back in Ohio, however Chatham does a great job and customer service is top notch here in Savannah.

Chatham Parkway Lexus in Savannah is a good professional dealership. Their service dept is specially good and courteous. We have been buying and servicing our cars for over 15 years and we are very happy with them. Mike is a great sales person and Eric is a great service guy!

My experience was amazing. Ms. Shena was Awesome, friendly, excellent customer service. Chatham Parkway Lexus went above and beyond to make us feel welcomed and appreciated. Shena is an asset to this establishment. She even went to Hilton Head to pick up the car I wanted. I'm so elated and I Love my Lexus! May you have continued success in this business Shena.

Love the experience everytime I go nothing negative to say about Chatham Pkwy Lexus. The new guy Thomas was exceptional.. My husband wants a Acura but I got mad & said get a Lexus from Chatham Parkway Lexus or Divorce is in our future. He said Another Lexus it is.

Jessica was the best!! She got me in and out in a timely manner. Answered all questions before I had a chance to ask! She even took me to showroom to see a car I said I was interested in. She went above and beyond. Even gave me information booklets on cars we spoke about! Jessica Craig is the BEST!! Thanks Jessica

Always a pleasure! Love Jessie and the team that takes good care of me every time I visit.

Excellent service. Quick. Comfortable. My service rep, Jessica, is great. Good job, Chatham Parkway Lexus.

I brought my 2016 Nx200t fsport here this year in May . I brought it back for services at 5k miles and then 10k miles . 5k service didn't catch my attentions but I came back for a 10k miles service done a few days ago . I was blown away . I pulled up and a service consultant knows who I am. Which normally never happens . It was my first time meeting her ( Jessica ) . The way how she talk and deal with me was very friendly. Which make a big impact for me to come back in the future . Other dealership I been to rush me in and out which make me feel unwanted . They just want my money and be done with . I normally don't come back to dealership for services for that reason but I will to this lexus dealer because of Jessica . If you looking for a dealership that will treat you like a friend / family then I would recommend this place . Thank you Jessica for that great day at the service department .

The waiting area is very friendly also . One of the worker went around asking everybody if they needed anything ( bottle water / coffee ) and where she be at if they need anything . So nice and friendly .

I have had two Lexus cars. Latest was 2007 Estate 350, a great car but lacked features which have become more needed at my age. I was on my way home from a trip and stopped at the dealer to discuss a trade. Great salesman explained alater natives. and prices, showed me a car with just what I needed. Paperwork was done in 30 minutes, and the salesman took the time to explain all the features, set up the navigation screen and the phone and made the whole process easy and a pleasure.

If you visit Lexus on Chatam Parkway. The entire staff is great. Everytime i had a problem with my car they had no problem getting me in and dealing with the problem. I'm Team Chatam Parkway Lexus.

I was referred to Mike Wells by a friend and was told that he would treat you like family. He was very down to earth yet very professional. I didn't know exactly what I wanted but he took the time to ask questions that allowed me to make an informed decision. Thanks for providing me with over the top customer service.

The sales and management staff at Chatham Parkway Lexus were very courteous and efficient. Our sales representative, Mr. Sam Grant, was very knowledgeable about the available inventory. His knowledge made the decision to purchase very easy for my husband and I.

Great service on my Lexus SC430. Quick service. Test road in newest car, the LC500. OMG! Great coffee and friendly staff. Ask for "Jess"!

Lexus is the best car ever. So my decision on getting the right model was the problem. Sam Grant was excellent at helping me with safety features and getting everything I wanted in my now RX, that he got one delivered. Need a salesman that won't just give you anything ask for Sam Grant!!

They took their time to fix my car and on top of that they gave me a loaner until my car was done. I really appreciate the Lexus dealership. They was on top of everything. Thanks Mr Ed!

Eric in Service is always a pleasure doing business with!

Service was great and very quick. Definitely recommend this Lexus dealership for service.

Sam Grant was great to work with in purchasing my Lexus ES 350. He listened to what I was looking for, brought the vehicle to me to test drive, discussed my options and was respectful of social distancing. Once I decided on the right vehicle for me, he took care of all the paperwork and brought the car to me. At no time was there any pressure from him to upgrade or settle for something I really didn't want. I would definitely recommend him to anyone looking for a new vehicle.

The facility is top notch and everyone is curtious and kind. The salesman actually know the product their selling and they're straight forward and honest. Not just trying to make a sale. We have purchased two vehicles from here.

Exceptional! No appointment, they worked me in--they treat my 2001 Lexus 430 like it's brand new!

Thanks

Very professional and patient staff. Sam Grant made our vehicle purchase a one of a kind experience.

Mr. Tharon Lambert provided excellent customer service during my car buying experience. He was knowledgeable and answered all of my questions (trust me, I had tons.) He also did not hesitate to negotiate on my behalf to ensure I was walking away with the best deal. If you're in the market for a new or certified used car, I would highly recommend Tharon.

Thank you so much, and I love my car.

The wait times is never awfully long. While waiting you can take advantage of the lounge area that has massage chairs and some days a nail technician on site

Jessica in the service department is the main reason we will be back in for another Lexus! She is amazing!!!

Brought vehicle in for 5000 mile service. Found that drivers rear tire needed to be replaced. I had previously taken the vehicle to Toyota in Statesboro for a suspected tire leak. I was told tire was simply under inflated. Apparently the air leaked out and my wife drove on the flat causing me to have to replace the tire. I must say that I was quite surprised to find it not covered.

We purchased a 2015 RX350 just a few months ago. There were a few things that needed fixing on the interior, so they scheduled for when the leather repair people come in. I had a loaner for about a week, and then they said it was ready. Picked up the car, and from the angle I viewed, the repairs looked fine. Later that day when I got the car out in the sun and really looked around, I realized that they had left greasy foot and hand prints all over the carpets, and scratched part of the interior door paint and footboard. Took it back, and they ordered the parts to repair. Now I have had the loaner again for a week, and they just called that they got the wrong part in and it won't be ready for 3 more days. I was really expecting better service. This is the first Lexus I have owned, and I've always heard how great the whole experience is. So far, not for me. I hope it improves!

I've had the privilege of useing Chatham Parkway Lexus for over 14 years. When I look back over my experiences they have the best customer service I've ever experienced.

Excellent service. My wife used the massage chair and got her nails done fir free while she waited.

6-14; in for air bag recall. Followed by complementary 28 pt inspection and car clean inside and out. I am 85 and greatly appreciate this excellent service!!! W. Kelso

This was my first service at Chatham Parkway Lexus. Jessica my service technician was awesome! She went out of her way to explain in detail what was being done to my vehicle and made it a very pleasant experience!

Great customer service experience everytime I'm there. Thomas' is the best!

Love Jessica. She s always pleasant and thorough. She always makes my experience painless.

We worked with Will in sales. Great guy, super knowledgeable! Awesome dealer!!

I LOVE LOVE Lexus! As far as I am concerned, there is no other car dealership!

Everything was good as usual everyone was professional and courteous especially Eric he and I have become good friends

Chatham parkway Lexus, always professional, best customer service, stronly recommend Lexus for all your preventive maintenance and care...

Nothing but the very best Lexus dealership in Southeast Ga. I have had nothing but the best experiences whenever I'm at the dealership. Complete dedication to all concerns.

We had an awesome buying experience with Chatham Parkway Lexus. We drove up from Augusta to look at a particular used car that was priced well. Matt Casselbury was our salesman and he was just great, very knowledgeable about the car for sale and walked us through a very easy buying process. The entire staff was friendly and treated us as if we had been doing business with them for years. We will definitely return to Chatham Parkway Lexus when looking for our next vehicle even with the 2 hour drive. I highly recommend you give this dealership a chance to serve your family as well as they served mine.

The experience at Chatham Parkway Lexus was awesome! Ivan made the experience painless. He was very knowledgeable and he made my husband & I feel right at home!
I'm extremely pleased with the entire process!

Thank you for the excellent customer service!!!

Raymond & Shannon Adams

My experience with Chatham Parkway Lexus was the best I have ever had with a dealership. The establishment was immaculate, customer service was wonderful and all the employees I came in contact with was very professional. They were very considerate and treated me with the utmost respect. I would recommend it to my family and friends.

The best place in town!!! They treat you with the upmost respect and they very courteous and friendly

Exceptional sales and service provided. Hats off to Mark Kicenski in sales and Al Chester in finance. Mark not only made the sale possible, but spent quality time with my wife and I explaining the various details of the car. Al actually made the explanation and signing of the many pages of paperwork less taxing. He made the financial process as fast and efficient as possible. I would highly recommend Chatham Parkway Lexus to anyone seeking a new Lexus. We live in North Georgia and purchased the 2017 Lexus ES 350 while on vacation on Hilton Head Island.

I purchased my Lexus RX350 one week and one day ago. I am extremely satisfied with my RX 350. I was also very impressed with my salesman, Mark Kicenski, he was well versed on each of the vechicle I came to look at. Every question was answered, with exception to a few minor details. Videos are easy to find online to help with garage door syncing.
My experience with Mark, the sales manager Mike, the finance manager Al, and the title specialist Natasha was friendly and very professional. I look forward to my continued relationship with Chatham Parkway Lexus.

The experience at Chatham Parkway Lexus was by far the best I ve ever experienced. The level of customer service was outstanding! This was my daughter s first car purchase and they helped her find a beautiful car with manageable payments. I definitely recommend them!

Smooth process without any pressure. Special thanks to Will Kinyua.

Service Dept went above and beyond to get my 20+ year old RX300 repaired. Richard Nimphie , Steve Varedi, Kristin Rismiller, and James Rush are all the best of the best! They truly exceeded my expectations for a great service experience. I look forward to continuing advocating the product and this dealership to everyone considering a new or used car, both for purchasing, and for being taken care of AFTER the sale! I highly recommend Chatham Parkway Lexus. Kudos to Mr Nimphie for his top notch staff!

I have experienced in both Lexus dealerships by this owner that every time I bring my car in for service they find about $300 of additional issues that need fixing. I find this very frustrating and stressful. I usually push back and say what is absolutely necessary to have done? It is always less and some of the things can always wait. I think there has to be better approach. I understand that sometimes they discover some issue that is really necessary to fix. I think a more honest assessment should be presented to the customer like here are some things that will bee needing attention soon.
I like the printed descriptions of what was done and what will need to be done. The staff was very courteous and the work was done quickly.
I just wish they would rethink their approach to adding on an issue to a service if it is not really completely necessary.

Thanks for the courtesy, and care you have for your customers, and thanks for the service and satisfaction,

The service department was courteous and patient. They made sure to keep in contact with me while scheduling the appointment and sent me a reminder notice.

We just bought a 2011 ES that looks, runs & feels brand new. Even more amazing than the condition of the vehicle was the service that we received. Cameron was extremely knowledgeable, customer service oriented and never once made us feel pressured! It was by far the best car buying experience that we've ever had!

They are very nice, understanding people at CP Lexus. If you are in the market for a new car I highly recommend giving them your business.

Great service and pricing. Made the entire deal over the internet, Dealt with Cody Beatty who gave me a good price and an awsome trade. They were prepared when I arrived and the process went smothly.

I was in town for a few days and realized I needed service. I called and they were very gracious to get me in quickly. They treated me like a valued customer.

It was so easy. Bryan was very helpful and honest. Would buy from them again!!

Thanks to Sheila Estes,
I need to recognize your remarkable efforts during my recent service. You provided absolutely subpar customer service. Thanks for addressing all my concerns and getting results.
Again I will like to express my sincere thanks and appreciation.

Even though I did not purchase my Lexus from Chatham Parkway; I have had every service completed for it there and they are wonderful. The level of customer service is untouched by other dealships. I am a life long customer now.

Rather I am purchasing a pre-owned certified Lexus (I have had 2 ES
350's), or getting my car serviced...I always receive excellent service. All of the staff is professional, knowledgeable and works as a team. The beautiful showroom and relaxing wait rooms also make each visit enjoyable. Mike Wells is by far one of Chatham Parkway's top salesman. He is professional and works to assure the customer is happy with his/her purchase. Mr. Al , Jessie and Eric also make each visit a great experience. The entire team makes the dealership a warm environment to purchase a vehicle. I look forward to purchasing my next ES 350!

We took our Lexus there for a recall. We did not buy it there but they treated us as if we were the best customer. The service representative, Ed, was fabulous. He made sure we had a loaner and recommended a place to eat when he heard our plans. Excellent recommendation! When Ed learned we came from St. Simons, he worked with the service department to make sure the work could be completed that day so we would not have to make that long ride back the next day.
Everyone we came into contact with there just added to a good experience.

Chatham Pkwy Lexus has an exceptionally well kept facility and show room. The sales team worked with me every step of the way. They strived to use the lasted in technology to help me close my deal with ease so I could continue with my daily task. I would describe my experience here as 5 star by far!

Two words are the reason I continue to have my car serviced there...Jessie Craig! I have experienced nothing less than excellent customer service each time I have had my car serviced. She is definitely a jewel. The dealership is beautiful, neat, clean, and pleasant atmosphere. I especially enjoy the amenities and refreshments that are provided to the clients as they wait. Keep up the good work.

Excellent customer service. Place looks and feels like a 4star hotel. Sam attended to us and he was the best!!!

I was a non appointment for an oil change, and was taken in. They had me in and out in about an hour. Great, fast service.

The Chatham Lexus dealership is very comfortable & efficient. Dan solved my problem quickly while I waited in the coffee lounge. Thanks

Cameron Vaughan did an amazing job!! The whole dealership was very helpful and a great experience!

Unprofessional in my opinion. Not everyone just the one salesman that I spoke with.

Traveling from Tampa we had a possible engine problem. Chatham Lexus assisted immediately, Dan Hughes was very helpful and they assessed the problem and we were on our way without a great delay! Wonderful service.

My service rep Jessica was a delight to deal with -- personable, professional and knowledgeable about service issues.

I have never been disappointed with this dealership. Tim Baird is wonderful. I have a 2007 Lexus out of warranty and shop prices with independent shops . They are comparable and always have a car for me to use. No pressure no up selling or being pushy. Thank you Chatham Parkway Lexus

I just leased a NX200t and I am over the moon happy

Although I did not purchase my '17 rx350 Fsport at this location, the service department has been great. Jessica in the service department is always super helpful and friendly. I feel that I'm well taken care of here at this location. All around--great and helpful staff.

Purchasing my Lexus from Chatham Parkway Lexus was the easiest vehicle purchase I have ever made! From start to finish, salesman to signing, everything went very smoothly. Will is very courteous and a pleasure to work with! No pressure from anyone. I would definitely recommend Chatham Parkway Lexus! This is my first Lexus, but if I really love my RX 350, I will be returning to Chatham Parkway!!

I just made my first Lexus purchase from Chatham Parkway Lexus. This was the single most seamless car purchase I have ever had. From Sales to Management to Finance, they all worked fluidly together to get me in the car I wanted at the right price.
Thank you Tharon, Al, Leighton, and Rob. I
I will be back!

Top notch customer service and an amazing experience. I actually enjoyed waiting for my car to be maintenanced.

Chatham Parkway Lexus has always made me feel really special each and every time I brought my car in for service. They always go above and beyond to make sure I'm 100% satisfied. I also want to send a special shout out to my service advisor Jessica Craig for ALWAYS taking great care of me. My mom and dad will be joining the Lexus family really soon. Service after the sale is really important and Lexus sets that standard!!

Jessica is awesome. I appreciate her energy and drive. She knows how to satisfy her customers in a way that is caring and respectful. She listens and knows how to make a customer confident that she will take care of every need. Can t say enough good about her. Thank you Jessica!