Central Restaurant Products Review

Customer service representative Brandy was very rude and hung up on me

I bought a grill that cost me $1000 and when I opened the box I found out that one of the legs is defective, I called the store immediately within 4 hours of buying it to let them know about it, they told me to call the manufacturer for the warranty, I did call them then I became a ping pong ball between them, over a month later and nothing happened. I am very disappointed and I feel that they don't care about their customers and ,

Excellent service. The CRP price was better than 2 large competitors had. Brock, the CRP representative was great and I plan on calling him again in the future. Such an easy transaction!

I ordered the wrong steamer by mistake. The customer service rep helped me get the issue sorted without any problems. I appreciated how fast everything was handled, and I won t forget the great service any time soon. Thanks again!

Great Customer Service. I had a question about the product and they were able to help me. They went over my expectation. Cannot ask for a better customer service.

Central Restaurant Supply has been a part of my business for 20 years. Brian Greentaner is a professional at what he does and works hard for the people that shop in the showroom.

Shipping took forever and sale rep. were not friendly.

First review ever that I felt compelled to write. Customer service = Amazing. Thanks, Dan!

It ended up they did refund all my money
Very poor return policy on defective merchandise. First time use of 10" induction pan and it warped, Al said they would not take back used item and would charge 20% restocking fee for unused 12". They now have $56.48 of my money and I have 2 pieces of junk I can't use. Shame on you

Update; I was contacted today by another rep from this company. After sending pictures of warped pan they are refunding my money.

Great location and customer service. Showroom has plenty of small wares and equipment. A great place to shop!

Extremely unprofessional, terrible communication and 9/10 times they mess up my simple orders. Always late by 30days + also
Stay far far away from these crooks. Wish I could give -5 stars

Brian was so helpful today! I found exactly what I needed. Thank you!

Great Experience with Central. Got me exactly what I ordered. Thanks

Quality products, great customer service and fast shipping - can t ask for anything more.

They have a great selection with a range of prices. Mark is always helpful and polite.

Central Restaurant was easy to work with and they had the best pricing on the item I wanted. Zero complaints. They even made a follow up call after the delivery was made to ensure everything was to my satisfaction.

Awesome customer service! Everything arrived on time and in 1 piece. I really needed this stock before the holidays and Central Restaurant delivered.

Great selection with a nice range of prices. I have dealt with Sabrina and she has always went the extra steps to complete the transaction. Our company will continue to use them.

Absolute garbage service. They charged me for an item they don t have and then claimed I was never charged. Once I proved I was charged Albert Price sent me some snide response and just told me another department would handle it. Do not trust these guys. Had I not pursued them I likely never would have been refunded for the item I was charged...that doesn t exist.

I bought a great fridge at a great price, unfortunately a fan wobbled 3 months later. Restaurant equippers put me in contact with manufacturer and with in 10 minutes of my problem I had a part overnighted. This was my choice, they were willing to send someone out to fix it.

What horrible company Albert was the seller he was very nice getting the money but when my freezer arrived completely broken he threatened me saying that I would never get my money back this is big scam company I would never again buy from them .

We ordered red and black V back vinyl booths and they look even better in person! Our friends are opening a cafe and we ve already referred them to Central Restaurant Products. We will be buying from y all again.

Best customer service I have received from product resellers. My equipment came in a timely manner and with care! The day after it was delivered I received a call to make sure I got my product and everything arrived safe! Will be ordering from them more ofter!

tnks brayan for you help you the best . from taco mix

Editing my review, it took 3 weeks but I received a new replacement machine and finally have ice. Satisfied with the outcome.

Purchased an ice machine, 6 months later it is fried and I have to wait a week for parts. The response from the company? This is why the units have warranties...Cool, I'll never buy another thing from this company again.

I had a Great experience! I ordered 2 soap dispensers on Tuesday or Wednesday and got them on Friday. They even called to make sure I got the products but I missed the call. Great service and fast delivery. Thank you will order again

This is one of the best company that we have the pleasure to work with, they give such a great costumer service and their products are very good quality. I highly recommend it.

One of my 4 deep fryers went out and I was frantic trying to find a specific brand. Went online and found Central Restaurant had them for a great price. I called and was connected to Rryan Christmas who was more than helpful! Not only did I get a fantastic price.. It was shipped from Indiana to St Louis in one day!! Couldn't be happier with my experience. Thanks guys! Thanks Rryan!

Andrew Spaethe was amazingly responsive with a quote on a complex order. Amazing service and a better price than my local guy.

All of my interactions with Central have been super friendly. They kept me informed when there was a hold up with the product shipping and communication matters when you re making an expensive purchase. It was great being kept in the loop the whole time.

Kelly very rude,she lied to me about delivery time, and when I try to explain her my disappointment she hang up on me!Very unprofessional! NEVER again!

Had hiccups with delivery on an item that we needed rushed--one week delivery for a piece of equipment instead of 2 days. I believe it was the company they used, not them, but still had to go without a sandwich prep table for a week. CRP credited us 8% for our trouble.

Always a great experience. Everyone is so helpful and friendly! Best shop in town.

Order refrigeration door flaps from the company 3 and a half weeks before this post. It was coming from another vendor before the July 4th holiday and still haven't received as of July 11th. The tracking info said it was delivered to an Alabama address..only problem I live in NJ..been trying to cancel my order and get refunded. And I haven't heard back from them..DO NOT ORDER FROM THESE PEOPLE

Excellent company to work with! Everyone I spoke to on the phone and worked with in person were incredibly knowledgable and friendly. Fair prices and great customer service. I purchased a set of booths and they have held up beautifully over the years. Highly recommend Central Restaurant Products!

Sales person's & Customer service are rude! And after they get your $$. They don't give a S#* about you! Erin. Is a jerk and so are 70% of there staff. I will never ever buy from here. Shipping is way over priced. Don't think about calling asking them a question after you receive your order. Good luck" How are they still in business!

Excellent selection, very friendly, reasonable prices and great advice.

Do not buy from these thieves! I ordered 2 fans units that they said would ship in 2 weeks. They charged my credit card immediately, and then they never did ship the product. I cancelled the order and they finally refunded me after holding my funds for 2 months. What a trashy outfit. Find somewhere else that has a little integrity.
Here's a tip (based on your reply) Don't charge my card until you ship my order! (like most legitimate sellers)

My experience with this company has been a nightmare! I purchased an ice machine for my company, and my rep, Brian Wiltshire, told me it came with all the parts necessary to install it. He lied. It did not come with one connector. I had to hire a plumber to purchase the parts and install it. Then two days after installation, a plastic piece inside the machine broke off and it would not make ice. I called for help, but all Brian did was give me a number to the warranty company. The warranty repairman showed up (no appointment) and told me the ice machine is an off-brand and they have to get the parts from Central Restaurant Supply. However, Central will not answer their phone. This little ice machine has now cost me over $2,000 and it worked only two days. I'm ready to ship it back, but I'm afraid they will not credit me back for it. I'm so frustrated!

Tim Hollowell was a great help to me in getting my restaurant kitchen fully outfitted. He was knowledgeable, helpful, and always professional. He helped me work within my budget and helped me find the best deals suitable to me. I highly recommend Central Restaurant and Tim for your needs.

I have dealt with central since opening my restaurant 6 years ago. I have purchased a lot of things through this company. I purchased a Vulcan range that caught on fire in July due to a fluke was what I was told this has never happened before. I bought a special ordered bigger range to replace it after being told not to buy a cheap one you will only have trouble. The range was promised in 1 week it was well over 2 weeks holding up the reopening of the restaurant. When I called to inform my rep that there was a fire inside the range on Friday his response was must be your electrical system. We had new certified wiring run both times. Service could not fix it because of it needing too many parts so we lost business for 3 days because of not having an oven. Then we were informed it did not have the heavy duty elements I requested when ordering it. I would NEVER do business with this company again. POOR CUSTOMER SERVICE and sells substandard equipment!!!!

WARNING this company it all marketing and no product... they are using the nations problems as an excuse THIS IS A TERRIBLE THING TO DO WHEN WE SHOULD BE TELLING THE TRUTH

Ordered a VacMaster VP210 Chamber Vacuum Sealer. Product came a little later than expected; but practically everything is relatively delayed with COVID and all. I'm still giving 5 stars because their team was very responsive to my inquiries about shipping. Also, the product came in perfect condition. Overall, a great experience.

fantastic customer service (Kelly L.), a very good selection, quick shipping.

I was disappointed in what I got from them. They usually deliver but now, I am not so sure.

I own a health food store in NC and took a chance to buy a display freezer of their own brand which is Central. The salesman told me how reliable and worry free the units are. I have had it 7 months and just lost $2000 worth of food because compressor stopped. This is under warranty for the work BUT not what I lost inside for food. Steer clear of this company and spend the extra money for a True or Turbo Air unit and know you wont be dealing with this type of headache.

I gotta say, Central Restaurant is a great company. I'm biased because I live in Indianapolis and I love seeing hometown companies make good but even if I didnt' live here, i'd still have the same feedback. The sales team is great, I have never gotten the car salesmen feel. They are always willing to help me think through purchases, and make educated decisions even if it doesn't turn into a transaction. The customer service is great regardless of the purchase size. I've had products break on me and they've dealt with it without any headaches. Keep up the great work.

I have to give one star because there was no option for o mines ,i called for some pricing as i am renovating a restaurant and when i asked the sales rep for price he told me that the bar stool was 187 that is the same stool (exactly the same at webstaurant is $52.00,i asked him is there any reason that is so high,then he started with his offense,i asked him why all this ,his response was that he doesn't deal with A..H..e like me .then he hang up,two days later he called me and tried to offer apology ,i told him that his apology was not accepted because that was the lowest class response i've heard from anyone ,i would recommend anyone that needs anything for restaurant please check WEBSTAURANT IF YOU DON'T HAVE MONEY TO TROW AWAY ,The best service and the best prices you'll find on line or in the store .These people are rip off.

Really bad experience. Ordered a patio table and chairs in June, got an email a week later saying it's backorder till August. I decided to wait, but that was a mistake. Several days after the backorder date, still no news. I called them, the answer was - it will be shipped next Wednesday. Ok, I'll wait. Wednesday comes and goes - no emails, no calls. Called them back on Friday - turns out now it's backordered until October. So in summary, they did not update about the order status at all, continually lied about the date, and I just wish I never ordered anything from this company.

Internal corporate communication and how product categories are shared with Customer service sucks. Tried to do business based on entire category they have on THEIR website and called for pricing because that s what it says to do. Then the agent basically had no idea they even offered the category and just wasted 5 minutes of my time telling me what the main focus there is like that s going to help me. Yikes. If someone with some knowledge about the outward facing offerings there sees this and wants to actually do business I would consider adjusting my rating. Just as a warning to new potential customers - don t waste your time in the web site at all. Just call first I guess.

Bought an under counter dishwasher from central restaurant with their name on it, its a Blakesly brand. It didn't work from day one, then to use the warranty offered on the machine it took months to have any customer service. We just fixed the dishwasher again, 2 elements and 4 fill valves and the machine only gets used 4 months a season. Bottom line, don't buy any products with Central restaurant supply on them , they are garbage.

Found these guys online. Their pricing was better than any other place after shipping was applied. I had a question and did their online chat. The sales person was so helpful and I felt very taken care of by the time my orders was completed. Great customer service means "I will shop there again".