It ended up they did refund all my money

It ended up they did refund all my money
Very poor return policy on defective merchandise. First time use of 10" induction pan and it warped, Al said they would not take back used item and would charge 20% restocking fee for unused 12". They now have $56.48 of my money and I have 2 pieces of junk I can't use. Shame on you

Update; I was contacted today by another rep from this company. After sending pictures of warped pan they are refunding my money.