My experience with this company has been a nightma...

My experience with this company has been a nightmare! I purchased an ice machine for my company, and my rep, Brian Wiltshire, told me it came with all the parts necessary to install it. He lied. It did not come with one connector. I had to hire a plumber to purchase the parts and install it. Then two days after installation, a plastic piece inside the machine broke off and it would not make ice. I called for help, but all Brian did was give me a number to the warranty company. The warranty repairman showed up (no appointment) and told me the ice machine is an off-brand and they have to get the parts from Central Restaurant Supply. However, Central will not answer their phone. This little ice machine has now cost me over $2,000 and it worked only two days. I'm ready to ship it back, but I'm afraid they will not credit me back for it. I'm so frustrated!