I bought a grill that cost me $1000 and when I ope...

I bought a grill that cost me $1000 and when I opened the box I found out that one of the legs is defective, I called the store immediately within 4 hours of buying it to let them know about it, they told me to call the manufacturer for the warranty, I did call them then I became a ping pong ball between them, over a month later and nothing happened. I am very disappointed and I feel that they don't care about their customers and ,