Very, good at servicing my Mazda 3, and have been with my previous Mazda vehicles. Top Zoom Zoom cafe and best coffees along with the food. My vehicle when it was ready drive home had been washed and cleaned, polite staff in all areas. Yes I will return probably to purchase my next vehicle from Toowong Mazda.
Cameron at Toowong Mazda was an absolute rock star to deal with during the purchase of a car for my mother. Thoroughly recommend
No doubt that Cameron and the team were great at the point of service. They were really great and nice people. We will not have bought the car if it is not for Cameron.
The sales manager, Tim was helpful too. We had question after sales, and he tried his very best to resolve and clarify. He replied very promptly too. He has customer interest as its best.
What can I say, simply delightful to deal with. Was looking for a car and dealt with Daniel Rivas who from the start provided excellent customer service in a professional manner, he was thorough and made the whole experience enjoyable. Great work Dan and the Team!
Great customer service and there is a coffee and food area for customers
Costumer from 2013 and always been happy with the service and friendly staff
The staff are so friendly and really work hard to give you a great deal. Alan Zara made us very happy customers and the Manager Hayden was welcoming and treated us like valued clients. Mazda should be proud of these two representing their brand.
Excellent service. Jim was very professional as a salesman. New everything about the car I was looking for. Nice test drive to confirm my choice. Achieve my target price with both Jim & Nathan ( Assistant Sales Manager ). Getting the car I was looking for with all chosen accessories at a great price. Would not hesitate to recommend the Toowong Mazda Dealership to my entourage.
Recently bought a Mazda CX5 GT - had two test drives with Andreus - great service and I got a very good deal.
Andreas was very knowledgeable on the subject. Got us a great deal on our Cx-5. Gave us a great test drive, explaining all the bells and whistles on the model. Very happy with the service.
I have always been there treated well, my car has, in the past been ready by the time specified. Free breakfast is a bonus.
Very professional dealer and great service. The new Mazda 3 Astina has a lot of features that are comparable and economical to Benz and BMW.
Thanks Andreas.
It was an amazing experience and the best seller Cameron Chan
Good experience buying a used car. Helpful and willing to look at a few different options for me.
Not professional dealer. But good that they have car service waiting area with plenty of food.
Thanks to the wonderful help and guidance from Hunter, we are so happy with our purchase. He listened to our needs and requirements and offered multiple suggestions to ensure we got the right car for us. Thanks Hunter!
Had a great experience with them if you are buying a car go ask for charlie as your sales person he is very easy to work with not pushy and gives all the information , very helpful within the whole process and a really good person. he will for sure make your life easy. Thank you so much for helping us through the whole process.
A wonderful experience!!!, Droped car off for early service, I was offered a full breakfast and a coffee, ( which I accepted) and then a ride to work, greatly appreciated thank you Mazda Toowong.......
Everyone we dealt with was so helpful especially Hayden and Aneta. Thanks heaps guys
I had a great time doing a deal for a Mazda 3 sp 25 with Bryce at this dealership. I came in over 2 days, test drove 2 cars, and had a spirited negotiation with the Sales Manager that left me quite satisfied with the purchase. The dealership had very helpful and respectful staff with a complementary cafe and wifi leading to the purchase of a new car that I doubt I will regret buying. Bryce was enthusiastic, honest, and I would certainly buy a car from him again.
I had a great experience with Toowong Mazda. They repaired a small issue with my cx-3 under warranty. I highly recommend this dealership and their amazing staff.
This morning whist driving it the airbag light kept flashing 3 times consecutively then goes off for 10 seconds does the same thing again so i went to mazda for them to check since they have been a bit of issue with kataka airbag being recalled so i called them in the morning to book an appointment for them to check it out and i have been told over the phone that it shouldnt be an issue and if there is something to fix about the issue i will be informed. I then went in to drop the car then been told a different story. Mazda wanted me to pay 140 dollars to diagnose the issue even though some of their cars have been known for having such issue. Service over is chocking and there is not a chance i will recommend them to anyone.
Ps: Their cars are good but their SERVICE IS APPALLING.
Great customer service from Daniel Rivas, if you want to buy a Mazda he is the guy. Thank you Daniel and Toowong Mazda
Would highly recommend getting a car from Mazda Toowong. Charles was truly amazing ! Would go back jus for his service. ~ Alexa
Great service and very helpful staff
Very smooth transactions
Highly recommended
Thank you Nathan and Charles for a excellent experience!! Thx guys
Very happy!! :)
Great service from Daniel - very polite and helpful and he was able to answer all my questions sensibly and truthfully when on the test drive. No nonsense, quick and easy processing of paperwork, free tinting thrown in and delivery in a couple of days. Happy happy. Thank you.
Top service and great staff. Would highly recommend
It's a dealership. They charge too much, do too little and don't provide enough options, detail or communication when it come to charging you even more for things you didn't ask for.
I must admit though they can be good at times, like warranty repairs and things.
The sales team at Toowong Mazda were awesome. We would recommend asking for Charles by name and also met with Chris (Dealer Principal) who was extremely down to earth and approachable. Pleasure to deal with all round and definitely will be first point of call when it s time to upgrade *****
One fantastic team!
I had visited other Mazda dealers and Toowong Mazda definitely stands way above the rest in treating their customers. It had been a super busy day and the team was still SO enthusiastic.
Mario is exceptional! He made me feel so comfortable by being very friendly and answering all my questions in detail.
Nathan was so patient and helpful! Right from explaining every tiny detail about the car through to taking my pictures on the delivery day, he was simply superb :)
Thank you team for making my first car purchase so memorable!
I bought the 2016 Mazda 3 and I received excellent customer service from start to finish. I couldn't recommend Jack my sales representative more highly...
Staff were very welcoming and pleasantl. They worked hard to give me what I wanted within my budget. Highly recommend.
I recently had a superb experience whilst shopping for a car for my wife. The team at Toowong Mazda were professional and prompt on followed through on all their commitments. Everyone me met along the journey were great especially Ben Elphick in finance who made it a fun and easy for us to do business with the team at Toowong.
I cannot thank Luke and Toowong Mazda enough for making the stressful process of buying the perfect car, any easier. As well as their continued customer service I still receive in regards to queries, servicing and just general accommodating for the car. I still get that zoom, zoom feeling everywhere I go. Thank you!
The staff here are more self interested than anywhere I have ever been. Far more interested in their own pockets than good service. They are experts at manipulation with their charming smiles, smooth words and apparent 'deals' but at the end of the day they chew people up and spit them out minus their money.
This car yard sees the customer as the victim for their parasitic company.
AVOID AT ALL COSTS
Bought my 2nd Mazda from here.
Good experience and would recommend.
Great lounge and kitchen for while you wait.
Superb customer service. Andreas helped me out with everything I needed - cannot be happier with my purchase. Highly recommend Toowong Mazda!
Sales service is not up to scratch with the other dealers around the area.
Excellent customer service from both the Sales and Service teams. We have purchased two vehicles from this dealership and on both occasions Charles has gone above and beyond to provide us with an excellent experience.
Usually we see David when we come up for a scheduled service and again receive excellent, attentive,and efficient service.
The free cafe facilities are a huge bonus, as is the wifi.
Love my new Mazda 2, Daniel Rivas did a great job finding me the best deal and the best car. Thank you Daniel
Went to the dealership to Purchae a car, dealt with Aneta. What can I say she was very rude and blunt. Wanted me to sign the car there and than, didn't bother asking anything else about my needs. When I said I will need to think about it, she than called one of her colleagues to try talk me into the sale and call me out as wasting there time. That's not a very nice way to treat a potential buyer. She also was abit more interested texting on her phone and having chats with other staff memebers rather than help me out, rather leaving me alone for a good 15minutes doing nothing. I would recommend not dealing with her if you want a good deal or if you wanted to be treated with respect and like a customer/person not just another number on the sales board. On the other note Alan from this dealership is very down to earth and goes over and beyond to find what best suits your needs and will not just stop there he will fight and try and get the best price for you no matter what.
So if your looking for a good car and price and service go see Alan.
Picked up my new Mazda today everyone was so friendly and professional would definitely recommend this dealership
Went to buy a Mazda 3 during EOFY sale. Not only the price was $2k more expensive than any other Mazda showroom even after the discount and everything, the sales man did not even attempt to sit down and go through the car features with me after waiting for 1.5 hours. He was very much in a hurry to sell the car on the spot as I preferred to finance on my own and not willing to negotiate. I guess they only treat customers who take finance options with them and it brings them some profit. very poor customer service and arrogant people. Took my business elsewhere and I am very happy with my new purchase.
I purchased some genuine parts from Victoria from Toowong Mazda. The pricing was great as was the postage fee. Item arrived in excellent condition very happy thank you very much Garion.
Quick professional service, and breakfast while you wait :)
Thank you to The amazing team Mazda! Special thank you to David and Ben who were very extremely helpful and gave me excellent service!! Definitely recommend to family and friends !!
It's great being back in the Showroom, the new fit - out is all but complete and it looks brilliant. The Zoom Zoom Cafe is again offering complimentary Breakfast, Lunch and Snacks as well as Barista made coffee all day. Sales, Service and Parts are all onsite, it really is your one stop shop for all things Mazda. Toowong Mazda, Too Easy!
Thank You very much to Daniel Rivas, if you need a Mazda go and talk to him.
Toowong Mazda was my regular centre for my Mazda from many years ago ( then Centenary Mazda) .. great crew for Service and Parts area -made a real effort!
With a change over time I had a continual run of bad experiences- Too lengthy mention here but grossly negligent and poor communication between staff to attend to needs. One example... I said was sure that was a fuel leak as I could always smell petrol- 3 visits and a heap of $ later nothing except disregarding looks indicating I knew nothing... I mentioned this to my Tyre guys (Heath at Bob Jane)- they helped and found a fuel line leak in three places! No more servicing there!
Today's visit for a recall was pleasant ...at least after an initial bad phone call where I did my best too be once again resist being bullied into a company's strategies of how they will dictate to you although it is you calling them to ask a question.
My car was attended to promptly and I enjoyed a complimentary coffee in their cafe area. Pleasant lady in attendance. The promised sms came through when my vehicle was ready.
The service manager at Mazda Taringa was really nasty after spending $1,600.00 on haveing my Airconditioning repaired and the Airconditioning that was repaired is no where as good as the one prior. i complained to the service manager and all he could say was we have repaired it to specifications. He was very friendly when he signed me up to have it repaired though as soon as they had my money it was just too bad . Ipswich Mazda is $35.00 per hour cheaper With there labour costs than Mazda Taringa . I would have gone to Ipswich except they were booked up . Never again at Taringa .
Looking at getting a new car and was super surprised at how smooth it all went. Eden/Edan was the salesman that helped me out and right from the start he was tops. He didn't beat around the bush trying to stitch me up for a huge cost for a new car. Will recommend.
Just picked up my new car and great service! The team at Toowong Mazda are superb. Special mention to Shanan and Chris from the finance team. Thanks a million!!
If you advertise a complementary wash and vacuum as part of your service you should follow thru
got my car serviced today for the 4th time. It was bought brand new at this Toowong dealership, And was very very satisfied with the 3 previous services there!
After pickup I drove away, than I noticed the car was not cleaned
as in previous times,Not vacuumed at all, dash was filthy.
Drove back to the dealership And notify the service manager Ben.
instead of trying to apologise rectify he immediately attacked me
And said "this is not detailing job - just a basic clean" when I said it
was done real well every other time, he gave me a dirty look that made
me feel like if i'm some annoying insignificant dirt, And said ok we will vacuum it again. (was obvious it wasn't done)
I waited and went and spoke to the dealership manager who did not seem to care either and only made me feel more aggravated
even after getting it back I noticed black grease hand marks on the bottom panel - did not even try to tell him, just drove away,,,
not a good experience - left a bitter taste in my mouth after a great service previously
sorry one star
Customer service was good staff are not pushy and answered all my questions
My wife put the car in to have the tires rotated and a slow leak fixed. Not only was the leak not fixed, it was still at the same location. Inquiried as to why and got absolutely no response.
I have moved from UNITED STATES to Brisbane in March 2018.
Went to buy a new Mazda sp25 GT sedan on May 3rd @Toowong Mazda.
I was asked to pay $1000 to reserve a car, I was then asked to sign a document agreeing to offered price, but at this minute I was not told there were terms and condition written on flip side of document page. I was asked to come next day to know about interest rates. Next day , spoke to finance team and submitted personal documents to process loan, but again no one spoke about interest rates though I insisted.
On May 5th, they came back to me saying loan is approved @7.99 %, which I said is beyond my ability . I then found BEYOND BANK who offered a 5.9% interest rate. I have filled a loan application with BEYOND BANK and finally my application was declined for following reasons.
employment term mentioned on my employment deputation letter is only 3 years
deductions shown on my payslip.
My tenure in Australia is too less
I went back to Toowong Mazda and explained with email proof from BEYOND BANK , my inability to obtain loan. Also told them I cannot afford a 7.9% interest rates offered by TOOWONG MAZDA.
Since I was clear I cannot afford car @7.9 % , I requested Toowong Mazda to pay back the $1000 I paid to reserve car. I was asked to pay 10% of total car cost as per terms and conditions which were never shown nor discussed. They are pushing me to take loan @7.9 %, and not considering my inability to afford loan.
Firstly , I was never told or informed that there are terms that am singing. Even if I go by terms TOOWONG MAZDA should return my money as am unable to obtain loan.
I tried reaching to manager above Sales person, but I could not.
I do not want to mention any names here, but the sales person should not have cheated me on terms on conditions.
How on the earth anyone would know there are conditions written on flip side of paper unless told.
Great customer service and really friendly staff! Daniel helped me patiently through the process and even had time to make me a beautiful latte. 110% recommended.. Daniel thanks!
I recently bought a new Mazda 3 and could not be happier. I dealt with Justin Vollmost who was very professional yet also friendly and genuinely interested in making sure I got the right car for myself. He put me through to Kirsten Clarke for car care consulting who was also profession and friendly and made sure I also got the best care for my car. As this was my first new car I decided to finance my car and I dealt with their business manager, Paul Bristow. He made the process of buying a new car easy and ensured I got the best deal out there. Not only did he get me a great deal on my car loan but he also went to further lengths to ensure I got the best insurance policy to suit me needs.
If you are in need of a new car I highly recommend buying a car from Mazda Toowong, as the staff and service was great.
If you find the worst thing about buying a car is having to deal with car salesmen, ask for Justin Vollmost at Toowong Mazda. He's not pushy, not salesy, but he knows his stuff. He made the whole experience fun, relaxed and I wouldn't hesitate to recommend him.
Bought a Mazda3 G25 Sedan with the help of Andreas here at Toowong Mazda. It was a great experience.
Hubby surprised me with a new car and these guys went above and beyond to deliver the best experience. My hubby and I had never dealt with these guys but after their incredible service and friendly staff we will purchase all our cars from this Dealership. We personally dealt with Colin and he was an absolute blessing, highly recommend speaking with Colin and the guys as they will exceed all your expectations.
Purchased a secondhand BT50 (great car) we had it serviced at Toowoong Mazda before departing on 5 month trip to Darwin and back with our van on some very rough roads. Servicing was fine car went well but developed some really, really annoying rattles and bumps in front end. Decided to take to Toowoong Mazda to have it checked out. As it has aftermarket front suspension was told we would have to pay for labour for them to look at it.We paid, they looked, they found nothing and said nothing they can do until car returned to original state with genuine Mazda parts. Service rep was a jerk to say the least, very condescending to my wife who dropped car off and spun me some real rubbish about having to rebuild front end (car has only done 50k by the way) not happy paid for an hours labour and i think they probably spent 15 minutes on it at the most. I get the std text from Toowoong Mazda, please rate service or send "R" for reply for follow up call, sent R, still waiting for follow up call. Any how finally got around to checking front end myself, I am not a mechanic but can see when a bolt is missing, found three different bolts had rattled loose and fallen out of a brace bracket on each side of genuine Mazda bullbar, (same bar they still use today) replaced the bolts myself, noises gone, car lovely and quiet to drive again. Buy a Mazda by all means (its a great tow vehicle) but dont get these numpties to service it, go somewhere else.
A massive thank you to everyone in the service department. I was out of town for work and i lost my key to my bt-50. they went above and beyond to get me a new one really quickly. Couldn't be more appreciative.
Mazda definitely seems to be carrying the mantle for reliability and service these days.
Its definitely worth starting negotiations more than 10% lower than their first offer.
Really well looked after by Andreas and the team. They brought multiple cars out to us to try which was a huge help as we have small kids so not easy to get in to try the cars. Even let us have them overnight to try car seats etc. in the end got a cx8 at a great price and with the 5 year warranty roadside assistance and free servicing we are really happy. Handover process was great too.
Really nice, tidy and up market dealership. Certainly worth a visit if you are looking for a car :)
We bought our car from Daniel, we had a great experience from the beginning. Loving our Mazda 3. Thanks Daniel keep doing what you are doing.
Bought a brand new car and after 2000km it already started getting problems.
The i-stop feature in the car actually damages the motor due to high starting currents so it's a wasted feature also.
Their sales team don't have a clue about cars they just do a six week course to learn how to sway people. The female sales consultant could barely do simple math she just knew where to ask the customer to put the signature and couldn't answer many of my questions.
They try to keep bringing out higher and higher people with their fancy titles to do the deal just to score an extra hundred bucks.
The "business managers"
Sit behind there computer with there hands folded until they receive a customer. They are very smug in there suits
Had to call up multiple times over a week to find out delivery of my car. On day of delivery they organised a time to meet and they were an hour late and they didn't even check the car they just ticked and flicked because there were things wrong with it on the day and took hours to rectify.
Staff were just flat out rude and once you buy the car your not really a customer anymore.
I agree with another review its just a flash look and the professionalism does not reflect this. They put up sale banners and announced a sale over the radio but all it was was a couple of free services worth 900 dollars, what a steal..
The car is nice enough but after a few years I'll trade it in at toowong Toyota for a rav4
I suggest others do the same otherwise you can deal with these sharks. I just really wanted a car and heard good things about Mazda but just get it imported straight from Japan. Apparently they accept nothing less than perfection buts that's exactly what I did.
Obviously I'm using an alias and have saved this as a draft before posting
Bought a car off Luke and had an amazing experience. Was very professional and really delivered what it was I was after.
On my way to Centenary Mazda to buy my third new Mazda from them, the two times I got prices elsewhere but the team at Centenary have been on the ball both time and the servicing has been great so Im not going to bother shopping around this time -
I had some issues with our CX-7 and Nic in the service team was awesome. Clear, supportive and assisted with a positive outcome with MAZDA Australia. Thanks
Customer service? None
Prompt responses? No
Any response at all? No
Tried to book in a service here, rang and left messages with the receptionist. Never got a call back.
Sadly the receptionist even remembered me calling and passed on the note for a callback, not that I got a call back.
Ended up taking my car elsewhere.
Who knew it took a much effort just to try and service your car on time.
Such a shame too.
Nothing stands out with this dealership. I suspect the sales person didn't take my interest in purchasing a car seriously. Went to Toyota instead to buy a Corolla.
I purchased a towbar from Toowong Mazda recently and found Garion Phillips to be extremely helpful and patient with all my queries. I was kept informed of the delivery status and he provided an outstanding service (including after hours) and would highly recommend him.
First time buying a brand new car and I have to say that Daniel did the whole experience so smoothly and I would highly recommend him and the dealership.
Thanksss heaps Dan
We just arrived to the country and Daniel Rivas was very helpful in the process of buying our new car
A big THANK YOU to Daniel for the great customer service you gave throughout the entire process when buying new CX3 recently. Kept me up to date from start to finish. Well done and thank you for making everything a breeze.
Head down to Toowong Mazda and ask for CAMERON CHAN! He will look after you and make sure you get the best service/deal!
Also Renae is an absolute champ when it comes to finance, I was rejected by 3rd chance loans and Renae somehow sorted me out!
Really fascinated by the great customer service.We enjoyed the coffee.Thank you for great service with comfort.
They treat you fabulously if you have to wait - espresso coffee, cold drinks. We got a great deal on a car we love.
Amazing staff members and exceptional service!!! Definitely recommend
Buying a new car from Toowong Mazda was a very good experience. I was treated with respect and my needs were listened to which is not a given in this industry. Thank you Charles .
We had a lovely experience with our purchase. The sales team at Toowong Mazda were awesome. We love our new car. From Mario giving us an amazing finance deal. He is so efficient and arranged all things in a very professional way. To Olivia with preparing the car for us. Wow what a fantastic team you have there Toowong Mazda. This was service at its best. Will be recommending you to anymore that wants a new car!!!!!
Andreas was great and very knowledgeable. The dealership was very fancy, new, great food and service.. very professional and felt a real valued client
I had the pleasure of dealing with Cameron on my journey of purchasing a new Mazda. Not only was he very courteous and very funny (which made me feel very much at ease with dealing with a dealership) he was super knowledgeable and couldn't do more to help. Thanks for the great experience and I will be sending everyone I know your way.
Good effort Can
Very helpful staff in the service/spare parts office
Bryce was very helpful and understanding of exactly what we wanted and what we were willing to compromise on. He was polite and not pushy letting us come yo our own decision. Would buy from him anytime.
I recently had a fantastic experience whilst shopping for a car for myself. Toowong Mazda were professional and followed through on all their commitments. I worked with Charles to come to a very fair deal and highly recommend them regarding anything auto.
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