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R
4 years ago

Hotel well located, friendly staff but for a 5 sta...

Hotel well located, friendly staff but for a 5 star desolate, the rooms unrefined, have to review their restaurant menu, the casino took a shot of old, the very dirty toilets of the casino, buffet troptions simple white beans served all days, at breakfast, at dinner, let dancing air macabre, armchair input worn and salty brief a renovation and a renewal of the furniture are necessary damage for this place, nevertheless with the money of the Casino the hotel must be perfect

L
4 years ago

Friendly staff.

Friendly staff.
The necessary for a coffee, herbal tea would be welcomed in the room.

R
4 years ago

Where to begin? Reception didn't answer calls for ...

Where to begin? Reception didn't answer calls for reservations despite trying 5 times. Made online booking, and had to wait 45 mins before being shown to room because reception desk not bothered to phone manager and register the booking. Room key card did not work. Air conditioning in room did not work. It took the hotel 45 minutes and two calls to send a handyman, who said the problem was fixed when it wasn't (despite me telling him the aircon was still not working). Food at buffet and breakfast was substandard. The Restaurant Paradiso is empty for a reason, and that is because the food is inedible, your staff have no idea what's going on, and no notion of customer service. This was sincerely the worst experience I have ever had at a 5 star hotel and I will be ensuring that no members of my workplace return to it.

N
4 years ago

Hotel does not even deserve a star its really scam...

Hotel does not even deserve a star its really scam the staff are very arrogant (welcome) and security looks at you from the comsi you pee on their feet the breakfast of homlures khlih (dried meat) all the matain Its the same small room I have booked for a honeymoon I paid 3900 dh / 390 Euro a night as it was for a honeymoon we went to get the room and menvoiyer a cake it was promised that the room will be prepared for this c is a honeymoon when my marriage ends up by going to the hotel we are brought back to a rotten room where there was nothing that we had agreed to be good either I advise you to dal allier its a pure torn when it is a Saudi customer he treats them as their master.

h
4 years ago

The reason why I am not satisfied staying in this ...

The reason why I am not satisfied staying in this hotel that in August 2014 l stayed with my family, someone of the stuff stolen dressing from our bag, unfortunately we didn't discover that till we reach Spain, I sent an email to Alain Rillof manager of the hotel he didn't not even answer me

T
4 years ago

The service is good. The pool is really clean and ...

The service is good. The pool is really clean and the atmosphere is just magnificent. I liked the staff too, especially a receptionist that was there upon my arrival her name is khawla, she was so patient and helpful.