CASER Review

It is a nefarious insurer.
I treat clients ?, fatal. You give a sinister and you have to be behind them. What resolution they have taken.
I filed a complaint with the Dean of Plaza Castilla and they have not given validity or credibility for not having put it before a police station.
And I say, the complaints of the commissioners are not referred to the Courts?
So what are we talking about?
This insurance was linked to the mortgage, because I prefer to pay the penalty and go to another company, which in addition to having more coverage, has a much better price and does not question the client.
In the end I have everything in Mapfre, and no color.

I've been trying to cancel a death policy all morning, I have managed to contact them in principle, an operator has attended to me and has asked me for all kinds of information to finish telling me .... I transfer, well, we start again .. Another operator asks me again all the data and ..... Surprise! I transfer him to the corresponding Department , again they ask me for all the information and he told me that I have already spoken with two people previously about my request to withdraw from the (discharge for it is taboo word) and he tells me ... Hope that System is wrong this morning, it puts me on hold and after two minutes or so the call is cut, I also asked for the phone in case this happened call back, I have not received any call. In view of the fact that I don't get anything, I go to the website where I had to register to enter. He initiated procedures for the wasap that they offer and nobody answers .... I go to the option of WebChat and they ask me again for my security information, mentioning in writing the word "low" .. Sorpreeeesa .. The chat is disconnected. The service is unfortunate, I do not recommend anyone is company

A horrible telephone deal. A win if you want to unsubscribe and if you return a domiciliation because you wanted to unsubscribe and there has been no way they call you by phone and almost threaten you. FATAL.

Be very careful in taking out insurance with these people. I do not know how to take care of anything and they laugh at their clients with ridiculous excuses

Very careful building with comfortable and spacious facilities. Cafeteria on the ground floor in addition to having very attentive staff.

Some sausages do not take charge of anything, you call them by phone and they speak to you in bad ways as if you owe them something. let no one take out insurance with these thieves. I wish I could put -5 review stars

Terrible attention I've been trying to unsubscribe for more than 1 year and every time they ask me for 1 new thing. They do not put more than impediments so that you get bored and the truth they obtain it.

I am from Seville, I have nothing against the central Avenida de Burgos in Madrid, I am just unhappy with this CASER company. For a sick leave. They call it: TEMPORARY INCAPACITY. Well, I have not sent you how many documents already. Not to mention that many of them I have sent several times. And there is no way. They always ask me for something new. I DO NOT RECOMMEND THIS INSURANCE. If someone feels alluded to, I have no problem getting in touch

Whenever I have had an accident, they have treated me quickly and efficiently, without getting into trouble or obstacles.

It is a shame that to process the withdrawal of home insurance, apart from not working at all because I gave 2 parts of which there was no solution, above you have the face of saying that only one has been given, then the other where is reflected? And to top it off you say that I have never called any phone to process the withdrawal. Why do you have to cheat? Do you live on that? That you know that I will not stop until the withdrawal is done. Insurance that does not work does not deserve to be hired. You cannot keep a customer up to date with payments, it is illegal. I will have to denounce and let everyone know, do not even think of hiring them, they do not admit you anywhere, they do not answer you and you have to go calling and on top they have the face of saying that the withdrawal has never been requested. We will meet at trial and winning that I have evidence.

well located not much parking parking around the area

An absolute scam
I subscribe the insurance "safe technology plan" by phone, where they inform me that I have 6 electronic devices insured against theft, damage, loss ... They tell me that EVERYTHING IS ALREADY RIGHT, I receive the receipts promptly to the bank ...... .... and SURPRISE !! When I have an accident, they tell me that I do not have the electronic devices insured, ..... they tell me that they should be registered in the policy (first news), something that they do not tell me when they do the policy to me or when I call to declare the sinister. They say that devices of more than 250 must be registered, I tell them that I have a claim for a device of less than 250 and then .... SURPRISE !! Those who must be registered are not more than 250 but all ... I ask you then what was covered with the insurance I was paying on time ... and SURPRISE! YOU CANNOT GIVE ME ANSWER !!!! Oh yes of course ... I sent an email with my complaints ... of laughter.
INSURANCE CASER, AN ABSOLUTE SCAM !!

I have been with this company for 7 years, I give a part of a broken blind in my complete home insurance and it turns out that it is not covered by insurance.
I will unsubscribe and I do not recommend it to anyone.

They are sure that everything is going well as long as you don't call them for something irgent

This insurance only knows how to pay, my neighbor dropped a bathtub as a child, and I splashed the water in my house, the weight of the water scratched the ceiling plaster, a professional came with his hands in his pockets, 3.30 ceiling is interior with low light, he took a picture and said he would send me a painter to cover the crack and paint, a month later not knowing anything called to claim the painter, and tell me that a photoperito has seen the photo and it refuses, the crack was caused by my neighbor, the water weights cracked the plasterboard, it is more the jets of water wet a friend, but I have given part to my insurance, which will fix me, and claim them, but let's go see a ceiling an expert photo with a bad resolution I do not know how you can say, when also my neighbor tells him what happened and my house is new does not need anything except the damage they have caused me. The said do nothing.

A very cool building from one of the best insurers.

Shame insurance 1 month with a leak and they give you long on the phone that they charge you a paste, and occasionally they send you an expert to look at it ... And so I've been 1 month with 2 small children seen by 2 plumbers 2 experts etc ... Will you come when the roof falls? Scoundrels

THE WORST INSURANCE OF SPAIN !!!!
SCAMMERS
I HAD CONTRACTED CASER INSURANCE HOME FOR ALMOST 300 A YEAR AND CASER INSURANCE DECESOS FOR 44, AND AND THE SURPRISE IS THAT WHAT HAPPENS WHAT I PASS IN MY HOUSE THE INSURANCE DOES NOT COVER ANYTHING ABSOLUTELY,
FOR EXAMPLE A FEW MONTHS AGO I WAS FITTING THE ROOF OF THE TERRACE FOR HUMIDITY AND HAVE BEEN SAID THAT IT IS NOT FOR MOISTURE BUT BECAUSE THE PAINTERS THAT HAVE PAINTED IT (BEFORE BUYING THE FLOOR) HAVE DONE IT AND IT IS FOR GUILT OF THEY.....

IN THE CASE OF CASES DECESOS, IN THE YEAR 2019 I HAVE BEEN CHARGED TWO TIMES THE INSURANCE AND I HAVE BEEN 2 MONTHS WAITING FOR THE MONEY TO BE RETURNED ...

An IBERCAJA client for more than 20 years, my wife has hired Home and Car Insurance at CASER, through the IBERCAJA office in Calamocha, as an insurance "mediator", confident that she would have the best possible product and at best price. SCAM!

RESULT:
Car Insurance covers 18,000 for the driver, when the competition is 40,000. In addition, it DOES NOT include Damage due to Theft and Damage due to Theft. On top of that, with all these coverages we discover products of other insurers NOT ON-LINE 20% cheaper !!!
In addition, we were NINE MONTHS waiting for the Policies and Green Card in the first year.
Now and in need of traveling through Europe, TWO MONTHS ago we wait for the new Green Card, with all the prejudices it entails.
At the first time they requested they said they would arrive in a space of 7 days. It did not arrive and with the CLASSIC excuse: "THE GUILT IS OF THE CARTER".
Once contacted again, the answer is that it will arrive within 20 days !!!
I have been a Director in multinational companies for more than 25 years and I say that this is A TOTAL HAIR CUT TO THE CUSTOMER. IT IS TO JOE HIM !!!

Home insurance is a real scandal and TIMO!
Relied on the sub-director of Ibercaja Calamocha, we accept all the terms and conditions that I proposed.
Now we discover that the Value of the Continent is just over 50% of the Value in the Cadastral Registry. It turns out that, with these conditions, if we have an accident, for example damage to the kitchen for 5,000.00 the insurer will apply a "three simple rule" PAYING ONLY THE PROPORTIONAL VALUE between the insured value and the value of the property. That is, and in this example, they would pay NO 5,000.00, but 2,500.00 !!!
The "icing on the cake" is that, as in any bank you can return a receipt charged to the account.
BUT NOT WHEN IT IS IN IBERCAJA AND THE RECEIPT IS FROM CASER !!!
In this case, a message appears in which you send for a telephone number (902) that is the ... CASER!
And there they report that they DO NOT allow the return.
To swallow this M ... insurance one more year.

ATTENTION INCAUTE WITH CASER AND EVEN MORE IF YOU HAVE AN ACCOUNT IN IBERCAJA !!!
I am a foreigner and I have NEVER seen this in my life. These behaviors are another flagrant example of how in the Spain that presumes so much of the EU, the European Standards "JUMP TO THE TOWER"
INADMISSIBLE.
INCREDIBLE.
This is a POSTER with the closing of the circle between ibercaja-caser-ibercaja-caser, ILLEGAL in any EUROPEAN country.
Not automatically providing the GREEN LETTER is a Violation of the Right to Free Movement in the space of the European Union !!!
I SEE THIS AND I DON'T BELIEVE IT!
European Spain? Yes, definitely. THE COUNTRY OF THE EU YOU HAVE MORE CONDEMNATIONS AND MORE FINES PAY FOR SYSTEMATIC BREACH OF EUROPEAN STANDARDS !!!

CASER and IBERCAJA ... NEVER MORE !!!

However, the gentlemen of Caser and Ibercaja can remain, who as of TODAY have already LOST AN IMMENSE NUMBER OF CUSTOMERS!
Through e-mail and sms he already made all this public together with contacts in 3 continents and in 4 languages. And it will continue running around the world!

Insurances to EXPATRIATED PEOPLE?
CASER YOU CAN FORGET IT !!!

Regrettable treatment of the workers who have hired to fix faults more than 48 since the incident was made and more at the time that we are without heating or hot water we continue to wait for them to send the famous report

I do not like Caser I come from Mapfre and the difference is substantial they are usually slow in the parts they work with a company called servihogar that they go when they want if they have to return the amount of something you fix you take to return it I do not know it is not because to hit but I don't like them when I finish the year I unsubscribe

I put in background, on July 10 call by phone to change the conditions of my insurance and see the price since the place that previously had my activity now is not like that. The person who answered the phone made a request to call me and after 5 days and not having received a call, I called again on July 15, 2019.

After seeing that the price of renovation with the change of conditions does not interest, I have requested the insurance and very badly educated the person on the phone told me that I could not because there was not a month in advance and that was the current law , (my policy expires on August 9, 2019), has not wanted at any time to inform me of the channels that exist to unsubscribe.

I will not do any insurance with Caser again.

The worst insurance I've had. Two parts and in both with problems and without solving the problems, neither in time nor in form. I hope this situation improves because I have never had such a bad attention.

After 22 years working with the same insurance only twice I asked for assistance. The first time, 12 years ago, they worked perfectly. Last time, it coincided on a Sunday and will be little more than a year. A leak in the shower column, which forced me to cut the general water and run out of water in the rest of the house. They are notified to come urgently and after half an hour a plumber calls me, telling me that he is far away and that he cannot approach, besides telling me, that this was not covered by insurance. With no idea of plumbing, I had no choice but it was Sunday to try to solve it for myself and for this I had to cut the sleeves of the column (which really was not necessary, but who does not know ...) and 2 appear Small keys that were enough to close them.
As you will understand, I requested the withdrawal and they tell me that I had it paid 3 months ago and that I needed to wait 1 month before it concluded to send a fax requesting the withdrawal. I proceed in this way and request the withdrawal in time and form and there begins my ordeal. The pressure suffered by Michelle Douglas in Fatal Attraction is nothing compared to the harassment that I am receiving from Caser to be forwarded for the fourth time, it would be, the fax report sent that I requested to be discharged. And in the meantime sending charges to the bank with the receipt of the insurance that I have not hired and that I have to return one after another. That is why I recommend you take out other insurance that serves you better.

It is the most unfortunate company that I have had to endure and that still annoys me today, it seems that whenever someone complains about this company they tell you that if you have not read the conditions, instead of trying to solve the problems, I They force to have a life insurance linked to a loan, so everything is ok, the loan is canceled, I cancel the insurance by telephone because the interlocutor assured me that it is worth the redundancy, that I could cancel it by that route and that I I could access this recording, error, they will not unsubscribe you do it so that you trust and automatically the insurance is renewed if you do not unsubscribe in writing, which at first after reading the conditions I already knew but I I trusted what the unpresentable who answered me told me, I confirm that this insurance was unsubscribed, bunch of scammers.

Good afternoon,
They called me on the phone to offer assistance insurance. After reading the clauses I told them I was not interested. They insisted on sending it to me by mail to read it calmly. After receiving it and reading it, I call you to cancel it. I have been charged for three months, after multiple complaints. This is how they work.

Pity ... look for the company you want but never get married
Two months waiting for a serious plumber ... unfortunate

A serious company, correct treatment and good relationship between coverage and premium.
Geniao.

They are pirates. A year and a half in advance I notified them of my intention not to renew home insurance, and they still charged me and did not allow me to cancel it. After that I asked to cancel it at the end of the year (one year in advance) and they have reimbursed me for insurance.
I called to indicate that I notified a year in advance of the non-renewal, and they tell me that they cancel my receipt, which was issued due to a computer failure ... Hopefully they won't give me any more problems. I WILL NEVER CONTRACT ANYTHING WITH THEM.

Very bad management and bad treatment I do not recommend them for anything better to avoid them

Well, as of today I have been waiting for more than four months. They are going to count drops and giving me lengths. Painful

I bring parcels frequently I like the company because it is very serious I have accident insurance here and it is very good.

They will not cover you with your insurance that you pay religiously nothing, they have hired a company of experts who charge money for judging in favor of Caser. All the mafia tricks will be sought to tell you that what you hired in your insurance is subject to the interpretation given by its experts. If you send them a letter giving your complaints and shows that they have screwed up that they have abused and they do not want to pay you and you keep showing them that they are incompetent gulfs send you a letter that they will not renew the policy.

Lousy customer service, claims for incidents take time and time, they don't care about a cucumber that is in your house at 14 degrees without heating. It's the worst insurance company I've ever had, crappy like them alone.

Terrible customer service. They do not know how their own business works, they do not offer you solutions or answers and they answer you with a rather unpleasant tone. Not even inform you of other means of managing issues, such as web format or via e-mail.

Totally inadvisable.

Worst impossible, little professionalism and very little seriousness. Poor customer service and zero speed. They dissociate themselves from responsibility before incidents. It takes weeks to send an expert who was also incompetent and very aggressive. He has come to threaten me by telling me that if I denounce them, they will stop everything and I will have to wait a year until the judge forces them to make the reparation. Above you have to call a 902 for any management. I've been dripping for 7 weeks without any solution. Scammers and scoundrels.

You have to call many times to be served, they don't give you the toll-free number and you have to contact them several times

I contacted this morning for a consultation and the attention has been correct and very professional

The insurance company has a 902 telephone when they do not have any free nose they can call with a normal number that is bad for customers, especially older people or who can not call normal 91 or a free number is unfair when the policy comes 902

Terrible insurance company. I am inspired by insecurity and mistrust.
After having a policy with CASER since 1998 we have suffered a robbery at home. From the beginning they hid the information regarding this theft on the clients page. Then they find out that the theft we have suffered is a fraud on our part. Outrageous. These people would do anything in order not to pay the compensation they owe. I would not contract with them nor the insurance of a rusty pin. You think you have a policy and what you don't know is that it is signed by Judas-CASER ... there are many other serious insurers on the market.

Disappointing company Years paying without giving a single part and when you need it, they do not pay attention to you.

I had to complain to the defender of the insured and put it in the hands of my lawyer, for a repair that is not even 200. NOTHING RECOMMENDED

They take a long time to resolve incidents in housing

Visit for professional reasons. Modern, bright, very spacious building. Representative facilities and in keeping with the great company it is.

Very well attended, good experience again, good professionals.
My washing machine broke down after 9 years of buying it. Say the part, the technician came, located the fault and valued the repair cost more expensive than buying a new washing machine. I bought a new washing machine and I have been contacted by Caser, they transfer me for the new washing machine. And all this in record time, because it happened at Christmas parties.

SHAME for sure ...... I want to unsubscribe from the insurance and they don't give it to me because I don't do it a month in advance ..... I got the letter that they raised my insurance and I called and not unsubscribe

They work with outsourced. It took me more than two months to solve the problem. Honestly, it seemed like it was the first bathroom they fixed. Total disaster.

This company takes care of the details in all areas: remuneration, labor agreement, facilities, services for workers and their families, how they welcome new workers ... Even coffee vending machines contain fair trade products. They are convincing details.

Grand entrance hall. Painting paintings of the foundation very interesting.

Caser Seguros are scammers. They do not send me the policy and I have been doing it since 2017 trying to unsubscribe. And returning receipts. They are gangsters and they threaten me on the phone.

A company where I went to take a curiculun attended me well

I WAS a client of Caser, I had an accident with the car, I was in a pedestrian zone, the other even giving positive in alcohol came out with my fault, bad attention, but charge if they charge

I pass by here every working day, address to my work

Some real scammers. After a month without hot water from a flood caused by the rupture of a neighbor's pipe, they have been unable to give me an answer. I had to chase them. Run away from this company

I have tried several companies and without a doubt the service that Caser gives is significantly superior to others. They really fulfill their motto of giving confidence and tranquility, the times I have had to resort to them (which have not been few, the truth) have resolved the claims quickly and efficiently, I can not be happier !!

I am notified that my home insurance will not be renewed due to "the high volume of claims attended". However, during my time with CASER I have only declared ONE.

This company does not pay anything for the customers, a pipe fault with TWO weeks and nobody comes to regulate

They are scammers. The entire caser company makes a living by scamming people without counting the details of the policies so that at the time of problems they leave you lying down and you only hear excuses. Hopefully people learn and never hire anything with them because they are shameless and deserve ruin

I have visited the building for work reasons and it is spectacular, modern design and incredible interiors.

I give you a star because I cannot give you 0. So you have left me the bathroom, ignoring the coverage contracted in my policy, claiming that there is no homogeneity in the structure. Obviously there is not because you have destroyed it. I do not recommend this insurance at all. I've been like this for more than a month, in addition to the 24 hours it took the plumber to come to fix the breakdown, taking 3 hours to do so. 1 whole day with the water cut in the house. They are informal and scammers.

Good insurance company. Very good health and dental insurance at a reasonable price