I've been trying to cancel a death policy all morn...

I've been trying to cancel a death policy all morning, I have managed to contact them in principle, an operator has attended to me and has asked me for all kinds of information to finish telling me .... I transfer, well, we start again .. Another operator asks me again all the data and ..... Surprise! I transfer him to the corresponding Department , again they ask me for all the information and he told me that I have already spoken with two people previously about my request to withdraw from the (discharge for it is taboo word) and he tells me ... Hope that System is wrong this morning, it puts me on hold and after two minutes or so the call is cut, I also asked for the phone in case this happened call back, I have not received any call. In view of the fact that I don't get anything, I go to the website where I had to register to enter. He initiated procedures for the wasap that they offer and nobody answers .... I go to the option of WebChat and they ask me again for my security information, mentioning in writing the word "low" .. Sorpreeeesa .. The chat is disconnected. The service is unfortunate, I do not recommend anyone is company