This insurance only knows how to pay, my neighbor ...

This insurance only knows how to pay, my neighbor dropped a bathtub as a child, and I splashed the water in my house, the weight of the water scratched the ceiling plaster, a professional came with his hands in his pockets, 3.30 ceiling is interior with low light, he took a picture and said he would send me a painter to cover the crack and paint, a month later not knowing anything called to claim the painter, and tell me that a photoperito has seen the photo and it refuses, the crack was caused by my neighbor, the water weights cracked the plasterboard, it is more the jets of water wet a friend, but I have given part to my insurance, which will fix me, and claim them, but let's go see a ceiling an expert photo with a bad resolution I do not know how you can say, when also my neighbor tells him what happened and my house is new does not need anything except the damage they have caused me. The said do nothing.