CASER Reviews

Easy Repair, embarrassment of the company and worse the Caser Insurance that subcontracts to this company that are NOT professionals, go to the floor to say that it is a problem of third parties and that when other professionals show it, they realize that they have no excuse or escape and if they perform the reparation that corresponded to them. And not once, but 2 incidents took and both times did the same.
Easy repair and Caser insurance NEVER AGAIN.
Embarrassment of companies that cheat and cheat their customers, and the worst thing is that they make you know and feel that they laugh in your face.

A panda of thieves
I have contracted with them several insurances since I formalized the mortgage eleven years ago. It is the first time that I give a report because they forced my storage room and stole my bicycle. They change the door themselves, but nevertheless they tell me that it was a fraud. THEY ARE THE FRAUD. Don't contract anything with them

My experience with this insurer is disastrous, at the slightest they wash their hands and do not cover the claims. Shame is to say little.

I hired Home insurance and then Auto insurance. Excellent treatment, quality, service and of course price. I have made a loss at home and the resolution has been quick and totally satisfactory.

Scammers and Shameless is saying compliments ...

Due to a leak from the neighbor upstairs (insured by Caser) the thermos in my house detached, causing considerable damage to my apartment and that of the 2 neighbors below.
After 2 weeks without customer water, I had to hire a plumber to put me in a new thermos so I could have hot water. The rest of the damages are still there, and Caser still does not appear.

When I call them, they get offended and everything, and defend themselves saying that the expert cabinet does not answer them ...

It is really sad that companies of this type exist

Caser sure home 3 weeks to come home to put a skirting and I'm still waiting ..... Until when ???

It is a shame that they have no coverage at all. Notice of 2 claims in my home in Calle De Yuncos and do not want to take responsibility. A humidity in the bathroom and a condensation in the room. I was supposed to fix the one in the room. 4 days later I call without getting an answer and on top of having to call a 902, they tell me that they have sent me a letter with an answer to my request denying the coverage of the room and the bathroom that the community does. I asked him what coverage there is because they never solve anything for me and he tells me that the basic one. I ask him what the basic one is and he tells me that the basic one is that simple. I don't mind having it linked to the mortgage and having paid in January on a quarterly basis. I will leave as soon as possible before renewing the policy. Because I also gave another part for pipe breakage and 2 days later you send me to a plumber saying that the insurance does not cover it and that he wanted to charge me between 120 and 160 by eye as he said. In the end I solved it and free. You will have robbed me of a quarter and a half but not more. I don't want calls from your department licking my ass or weird stories. You have lost a client and your money. What kind of insurance does not cover anything. What scoundrels. That said, in March you are going to take your ass. You don't fight me anymore.

Garbage insurance. Just worry about charging. Shame would give me one of the worst insurers in Spain. I do not love you even if you gave me the insurance. You are not reliable

Great professionals Architecturally the interior of the building is very spacious and beautiful.

Caser Hogar for the postal code 28140 the service is TERRIBLE. Examples: change a shower tray 5 months. Change a plug 3 weeks. Emergencies are an average of five hours (technicians move from the other tip of the south of Madrid). Do not hire for zip code 28140 there is no coverage. I am forced by the bank (mortgage) but apart from paying the annual fee (600 euros, it is not cheap and does not cover anything from the other world, it is the basics) I have to find professionals on my own to fix things because with the insurance no you can count. It is the endless story, on top of the customer service phone is a 902, a stick in the mobile bill.

They haven't given me any solution. But to collect and raise the price of the annual insurance if they are ready.

Total disaster, I had life insurance associated with a personal loan, once the loan was paid and canceled, aviated that I was not interested in renewing the policy, because they sent me the receipt again, impossible to return it, under threat of including me in files of delinquent, INCREDIBLE. I have a feeling of not being able to escape from this company.

No comment ... There is no longer any relationship with your insurance.
He dropped out

It is undoubtedly the worst insurer with which we have been able to cross, we reach them through Yoigo by mobile insurance and the truth is that it is the worst of the options, we have been trying a robbery that fits all the conditions of the policy several days and they only have to respond with a generic message that they feel but that they are not responsible, without any explanation, or anything, their customers really sweat it, if you are considering hiring with them, keep looking.

CASER INSURANCE. A SCAM. I did not process my withdrawal (communicated in time) and this year I had to renew again for 140 ... for an unusable insurance that I also do not want.
They say that the communication (which was via phone) that he had to have sent mail for now (a year later) can not prove it ??? !!! After fighting with them and demanding payment from a company dedicated to debt collection I had to pay. I called to get the email to cause low and tells me that there is NO NONE FOR SUCH EFFECT that they do at the time, (of course I have ended up giving one for communications in general)
TIP: IF YOU GIVE LOW WITH THEM THAT IT WAS IN WRITING.

Unfortunately the service they maintain with the insured Pension Plans. They never pick up the phone, they don't have the kindness to answer the emails, etc.

Excellent insurance company and its headquarters in Las Tablas Madrid is imposing and impressive seems Mall.

Be very careful with this company. They are the worst, They came on a Monday to "repair" a humidity, they loaded the heater, the pipe and leave us 1 week in winter without hot water. Tomorrow is Christmas and we can't even take a shower and in this company so calm.
They don't call or anything. Come on some hard faces.
Right now .... (3 years to answer), I reiterate in my assessment.

Three days without refrigerator, unable to give a solution.

A very well organized modern building. Easy access.

I eat all the insurances, they are of no use! but it is that these go with chuleria.

Hired a dental insurance a few years ago, while paying everything well, when trying to download the insurance a month and a half ago, they tell me that the system did not work well but they wrote it down.

Now they claim me the amount because they say that I have not warned, they also call me from another company claiming payment, and they tell me that this insurance has to be discharged one month before the end of the year in December, and not a month before the insurance ends like they told me when making the contract by phone. An absolute shame.

Information confusing, dizzy on the phone, they pass you with different departments to waste time and patience. Maddening
They are the worst CUUDADO !!!!!!

I feel bad that insured with them you get a number 902 .....

Scammers' Panda together with Liberbank. For a secondary house of 50m they charge 243 !!!!!!! And only for 2 days they will not let me cancel it! You are pieces of shit !!!!

Excellent service. Very friendly reception, always with a smile.

They do not have a free telephone for all customers. It's like there are better and worse customers. If you call the toll-free number and you are not from Bancaja they do not answer you and you have to call a 902 that you do not know or the rate they will charge you. In the call you have to wait for an agent to be free, after giving 1, 3 ... and I don't know what more keys when listening to a voice over ... let's go ... 5 minutes ... more minutes to inform of your ID, policy number ... sinister ....... come on ... that they take money for a service that theoretically you already pay ......

I would ask Caser for insurance, to give me back the money that my father has been charged through a great scam. They call you on the phone, and they charge you with a policy that they don't explain to you or what it More

The worst insurance company with which I have had a contract, and look what I had. I had to contract with them by obligation when contracting a mortgage, and now I understand that without this subterfuge neither God would contract with them.

Very good experience they are very serious good service

It is reached by bus. There is no path walking from Plaza Castilla although it is close

We hired Caser for the community of neighbors, here in Madrid this year 2019 and in the first part we had they behaved like authentic pirates. Due to a leak in the central heating system there was a significant humidity on two floors, they came and did not even deign to tell us not to cover it, we had to call to tell us that they had sent a letter denying coverage. After looking at the contract and sending them claiming mail, they sent the expert again, in the first notice, they only came repairers, so they told us that if they covered it but that they do not repair it, they compensate us to fix it. REGRETTABLE

Some scoundrels, contrasts home insurance and after years of paying, when they have to pay for a robbery, they send you a brief letter saying that does not include it, well it turns out now that I do not know how to read it must be, I have several insurance with you and of course I will cancel them all

An office in the explain what insurance coverage has what is most important knowing that all put it in small print ... The only insurance that covers you faucets, radiator keys and radiators, careful as long as you make a good policy ... it is worth checking it out no insurance covers that in the other insurances no matter how important they are only the workforce covers you .....

Fantastic care in the hospitals used. When I had a problem they have solved it very efficiently. Fully recommended insurance.

It is an easy place to meet, it parks well and looks from the road

After paying the receipt for one year, I am discharged the following month, without having requested the withdrawal, I call and laugh at me telling me that the amount has been returned, totally uncertain, a lady who does not give me explanations, unpleasant, hire responsible people, I will report.