4 years ago
I used this company to get two new bedroom windows...
I used this company to get two new bedroom windows and a new front door. I found the company very friendly and we decided to go for the most expensive Flexshield option for the windows for sound proofing purposes. A date was arranged for the door fitting and window fitting. Unfortunately, the wrong colour door was delivered and the wrong hinges for the windows were fitted. There was also debris in between the panes on two of the panels. There was also an issue that the kitemarks were completely randomly placed on all the panels, which meant it looked quite messy. To their credit, there was no hesitancy from the company in trying to sort out these issues. Unfortunately, one of the replacement panels also had debris in it and the front door (when fitted) also began to not shut properly. After a long conversation with the company about the random kitemark positioning, they stated that there was nothing they could do as it is how they arrive from the manufacturing company, which seems very strange. The company did sort out the door not fitting straight away. Now onto the good stuff: the quality of the windows seems very good and cuts out a lot of noise. I can't comment on warmth yet as it's been summer. Likewise, the quality of the front door seems very good (can't comment on warmth yet) and looks great (elegance door as the gap wasn't big enough for the Palladio door). All the workers that came were friendly and neat and tidy. I always think you can judge a company by how they act when something goes wrong and it is clear that Finesse care hugely. The final quality of the product seems very good as well. However, it was hugely inconvenient to have to keep rearranging to be in (as well as to have subsequently reorganise the alarm fitters for the new door) and there seems to be an issue with the supplier of the glass (kitemarks and debris). The most important question is whether I would use them again- and the the answer is yes- as the quality is good and they genuinely want to help their customer, which is rare in today's world.