Carter Honda Review

Just leased my new Honda Civic a week ago, and the sales lady -- Nadia, she provided excellent customer service, good knowledge of the car as well as financial suggestions to help me lease the car, she did a great job. Thank you Nadia.

They helped me purchase my first car! I've been looking for a Honda Accord 2017 for a while now and I haven't been lucky and just never met my expectations. So I reached out to Honda Carter and asked if they could notify me if they receive an Accord that has no previous accidents, low mileage and in automatic transmission. They got back to me later that same day and mentioned an accord literally just got traded in! I checked it out the following day and test drove it. I knew it was the car I wanted, the color silver was my first choice, no accidents and only had 19k mileage in it! I ended up purchasing it and picking it up the following day. They made the whole process smooth, painless and made the buyer feel special. All their staff was very welcoming and helpful until the end. I would definitely recommend them!

We bought a preowned Honda CR-V and we very happy with the service we received from Alan Li. Nice guy and we were treated good. Good experience overall. Same goes for the woman who helped with finances. I d totally recommend Carter Honda.

Friendly staff at Carter Honda made it easy to get the right vehicle on the road for my needs.

Mike and the rest of guys at Carter motor sports were great - Mike gave me a me a really good deal on a used bike, and he honoured/held the agreed-upon price for a week despite a delay In the deal that was my doing- I ll definitely be back.

I recently purchased a 2019 Honda Odyssey. It was a wonderful shopping experience . The test drive and subsequent purchase was smooth and efficient. Bob Louie is highly knowledgeable, pays attention to detail, and is a non-pressure sales professional. He took the time to familiarize me with all of the operational details of the car and provided thorough and in depth answers to my specific questions. All of the staff that I interacted with were professional and courteous. The whole experience exceeded my expectations. Thanks Bob and Carter Honda.

Great service and competent sales person. Peter Toth and Madilyn are awesome!

Nice staff. Dhruv(Sales associate) and his manager Bob very nice guys offered me good deals and they are polite and punctual they commited to provide my black honda civic 2019 in 4 days and i got it in 4 days.
If you are looking for good deals go for honda carters.

Fast, easy, and convenient. A bit pricier than quoted and expected.

Been dealing with Joe Antigua for a few years now. Bought a few cars from him and he always understood my needs and wowed me with his customer service.

This place went above and beyond after a miscommunication. Although I was very flustered at the time, they treated me with care and respect. I honestly didn't even know how to react, I've never been treated that well in a situation like that. Also the receptionist was very warm and friendly. They have a lifetime customer in me. Thank you.

Worst experience ever in my life.
Called them about an used vehicle and made them offer because I live far away from Vancouver. Associate told me, will talk to manager and would get back to me about my offer , took my contact info. I did not get any answer for a week. I called again, talked to another associate, explained about previous conversation. Associate assured me that they will look into that and get back to me in few days. But then even after 3 weeks I never got any answer from the dealer.

Best Service ever, looking forward for buying more Hondas at Carter

Great Experience! All the staff were helpful and made the purchase of a used 2017 Ridgeline easy and enjoyable. A special thanks to Alan Li and Bob Louie in sales and Chelsey for doing all the paperwork.

Bill Lalli is the best in the game, it was a pleasure doing bussiness with him! Will defenitly go back to him in the future!

After dealing with other Honda dealers who were quite rude and I was not happy with their services, I met Alan Li at Carter Honda because I inquired about a 2019 Honda Clarity. Alan was very straight forward with all of the information I needed to make a decision and helped me order a Clarity and kept me updated every step of my purchase. Any time I needed something, Alan was very quick to pay attention to all of my questions and concerns and really listened to me. When the car arrived, he did an excellent job of showing me and teaching me all of the new technology. Thank you Alan.

Staff is always knowledgeable and informative and never any pressure in booking services.

Excellent experience, very nice and honest salesman and also an extreme friendly environment.

Edit : very friendly until your car does not work properly and they can't fix it properly. At that point just excuses and non sense charges

Just Bought a 2016 CRV Touring from Carter Honda. The whole process was easy and smooth. I dealt with Aryan and Zach. We pretty much had everything done via email/phone. We then went in to appraise the trade in. Very comfortable experience. The whole process took less than 2 hours from first contact to agreeing to everything. Would buy again from Aryan, Zach and Carter Honda.

Friendly staff, they were very up front in the pricing and offer a no negotiation price. Parking here is terrible so you may be forced to park at a meter.

Bring a friend to buy a car and have a good loan business for international students.

It was my first time buying a car, Bill was so friendly and outgoing. He was exceptional with his product knowledge and understanding my needs. I would strongly recommend Bill if you're in the market for a car!

was doing a car ownership transfer with a friend, afterwards we realized the license plate had security screws and were also stripped. Honda was nearby, we went in and asked for help. 2 workers brought out a drill and was able to get the plates changed for us. I had never been here before but would recommend due to very great employees! thank you!

Just wanted to say a big THANK YOU to the staff at Carter Honda! I purchased my first vehicle from them recently and wanted to share my appreciation and thankfulness towards them for the superb level of professionalism and customer service they provided throughout the process of purchasing my 2015 Honda Civic.

Of special note, I'd like to extend my thanks and gratitude towards Aryan A. from the sales staff; he was exceptionally knowledgeable and patient while helping me through the process of selecting a vehicle and did not pressure or try to up-sell me a vehicle I did not require. I'd highly recommend him to everyone looking to purchase a vehicle from Carter Honda.

In addition, I'd also like to thank Sabrina, Kim, and Sarah at Carter Honda. Complementing Aryan, they made sure the entire sale process, and the following paperwork and insurance procedures were extremely quick and smooth for me. All the while, providing me with all the information I required to make a well informed decision and complete the purchase of my new bae. Without them, and the help they provided me, I would not be experiencing and enjoying my brand new ride, nor would I have been able to purchase the vehicle I needed.

I'd highly recommend anyone looking for a vehicle to visit Carter Honda, they went above and beyond the call of duty to help me make my decision and purchase my first vehicle. Once again, I'd like to thank everyone at Carter Honda for everything, and I can't be happier with my decision to purchase my Honda Civic from Aryan and the rest of the team at Carter Honda.

This was our first time buying a new car, and Keith was extremely patient and helpful. My wife and I truly felt that we had first class service and we were made to feel very well cared for throughout the entire process. Furthermore Keith was helpful later when we had questions about service on our new vehicle. Thanks.

Always a great experience from check in to check out. Even the payment part! Fair and resonable prices and excellent Advisor service (Bill G)

Jason Lalli provided me with excellent service and I would recommend him to anyone who is looking to purchase a car

The guys at Honda in the service department were great they went right to problem and detected it was a bad battery terminal they replace it and told no charge I was really thankful and greatly appreciate there kind courteous service highly recommended

We are an elderly couple, who lived in Canada for ~ 48 years... we owned ~ 4 x used vehicles during this time, and purchased 8 x new vehicles, various makes (the trucks have been north American...) and the Honda we got is # 4 for us ! Due to the fact, of our years of enjoyment of driving a luxurious new car with all the safety features, being somewhat limited... we decided to get a new vehicle, or low mileage pre-owned one, an made some inquiries for it through friends and also visiting some dealerships etc. We then got a call from Carter Honda, on Friday, may 19th... and they just had a 2 year old Honda with low mileage, in mint condition available... and went to Vancouver the next morning to see it... We were then met by the director of the sales, Ariel, who had been contacted by Priscilla, and it truly was a "Royal treatment" ! (he also sacrified some of his long weekend to make sure were we well taken care of !) We were then introduced to Bob, who appeared to know just about everything about everything and helped us out making a decision !!! also met Ruba, who handled all the details of the financing and the warranty related subjects etc. after long discussions, we decided to opt out for new one, instead of the pre-owned one, mainly due to the more favorable financing terms... and went through all the details... we also decided to have some extra protection, such as undercoating and the paint protection added to the deal... And I must say, there just is no words to describe this experience !!! I really can't say and praise enough the friendliness, politeness, knowledge and professionalism in this Dealership !!! All of the people were just outstanding an truly went out of their way, to help and serve us to get a vehicle we would be happy to own !!! They also had an insurance agent Jamil, available to handle the registration and insurance etc. And quite honestly, I have never experienced this level of service and commitment ever, in my life !!! To whom it may concern, being a true "Honda lover", and having an opportunity to visit Japan several times in the past, in my opinion, Honda really is the only choice to me ! And, without the doubt, in my honest opinion, the Carter Honda truly is the flagship and an example for any Honda dealerships in Canada !!! (talking about happy customers...) yours truly
Jukka Pirhonen

We bought our vehicle at the Carter Honda Burrard location.
We are so happy with Sami O. who helped us find the car based in our needs.
We live in Burnaby and went to visit other car dealers but we are so much pleased with our overall experience here and all the staff.

Sami O. as a sales consultant is very professional, very informative, takes his time with every bit of information he gives and not pushy type of guy. Sami doesn't make us feel pressured in making our decision in getting our vehicle.

I would still come back to this location if I had to purchase another car in the future.
I would definitely recommend and give 5 star credit to the people who works here.
We are a happy customer and this is our way of appreciating and sharing our excellent experience with Carter Honda Vancouver.

Everything completed first class Josh was a pleasure to deal with as was the rest of the staff

Lia the Mortorcycle service advisor was excellent and informative. The parts department were also very good. I will definitely be using Carter Motorsport for
My future motorcycle needs!

Impossible to get through to the service department. Left my name and number and was told they'll call me back. It's been 3 days and no call!

Very helpful in dealing with my transmission issue.

I recently became the proud lessee of a brand new Honda fit. Thank you Alan Li for all your quiet no pressure attention.

Great curteous service
Friendly professional services great hospitality very knowledgeable staff
And yet ...honest!!

Great dealership and very helpful. Alan Li was extremely helpful, he put in the effort and made sure I got the car I wanted. 100% would recommend.

I just got a 2015 Nissan Leaf from Carter Honda. I really appreciated the "one-stop-shop" aspect (insurance can be bought on site). Alan made every possible effort to answer my questions and help me find the right vehicle. He took me on a 20 min test drive around town and kindly guided me through the process. He is still available today if I have any questions or concerns. Sabrina gracefully provided me with all the information I needed regarding finances... What can I say ? Great customer service. Thank you.

I have my car serviced at Carter Honda. I bought it in Richmond but started going to Carter for service as the service there is far superior. Aaron is unbelievable. My experience with him has been absolutely phenomenal. He has this customer service thing down to an art. I also had to deal with sales to buy out my lease (refused to deal with Richmond Honda) - and Sabrina was also SO great. So friendly, so efficient. I am super impressed with Carter Honda and I will be buying my next vehicle from them.

Job (key replacement) was done in under estimated time. Well explained before and after.

We purchased our first Car, a Red Honda Civic 2020 from Carter Honda on 2nd November 2020.
We found everyone at Carter Honda quite warm and friendly, specially Kevin, the sales person, who worked hard to help us get the best deal. Since, we were coming all the way from Abbotsford to purchase the vehicle, and were arriving at the store around the store closing time, Kevin and his team made sure that all the documents were ready on time. We also appreciate that all staff followed COVID-19 related protocols like wearing mask and providing santizer.

My husband Vipin and I strongly recommend Kevin and Carter Honda (for hassle free services) at Burrard to anyone looking forward to buy a vehicle. Our best wishes to Kevin and his team.

We hope that Carter Honda will continue to provide excellent services to all customers!

Very friendly staff and they were very accommodating to get the deal done over the phone and email. At the dealership, it was nice to see that they were practicing social distancing and had hand sanitizers everywhere. I found Carter Honda had the best price in BC. I would buy another vehicle from them again.

I am very happy with the excellent motorcycle service I received at Carter Honda. To start with, I am a woman and an inexperienced rider. Simply put, it would be very easy for a mechanic shop to take advantage of me. Thank goodness Carter Honda gives old-fashioned, good quality customer service and is fair about their recommendations and pricing.
I drive a Honda CBR125: basically the smallest cc bike that is still street legal. And I love it. But I was noticing some performance issues - at first I wrote it off as bad riding on my part, but then the fuel injection failed. So I took it in to Carter and the guys there completely took care of me. They test-rode it, figured out was wrong, and were very honest with me. The service manager James was very clear about everything and explained things in terms I could understand, even physically showing me each problem on the bike and going through the estimate step by step. He told me which repairs were critical and which were more optional, and what the benefits would be of getting the work done. Yes, I was pretty surprised by the amount of issues with the bike, and the amount it was going to cost me, but the guys at Carter did everything they could to keep the cost low, and even ended up coming in under budget. They also took care of other issues that they found with the bike as they were taking it apart and didn't charge me extra for those fixes - including rewiring my handlegrip heaters. They finished the job ahead of schedule, cleaned the bike from top to bottom, and gave me a courtesy call to let me know when everything was ready. When I went to pick up my bike it was waiting at the front of the shop, clean, fixed, and looking brand new. It also rode like a dream, way better than ever before. It turns out I am a decent rider and the issues were with the bike. I absolutely love my bike again, and even more than before. I will definitely be returning to Carter for regular service on my Honda.

Everybody was very helpful answering all of our questions. Very happy with our experience there.

I had forgotten to advise them that I needed to put on snow tires that were stored and they sent someone to fetch them from storage. Service over and above what was expected.

You would think Honda Certified means that a used vehicle has actually been inspected? They sold us a vehicle with one wiper blade and the windshield washer spray not working (even after we filled it up because they didn't). If you can't find that on an inspection, what else did you miss?

They were super responsive before we made the purchase, but once they got our money they have been quite evasive.

Don't trust these guys.

I would not recommend buying a car here because of their sales practices. Buy a Tesla instead!

Carter Honda is by far the BEST dealership I have been to. All of the sales associates do their best to find you the right car but the sales rep Jason Lalli went above and beyond to find me the car that was in my budget as well as something I would like. I did a lot of research in regard to finding a affordable vehicle and Carter Honda had the best prices by far. Very happy with the overall experience. Thanks Jason!

No pressure sales, great service. I had to deal with the service manager ,and he was very friendly and courteous !

Carter Honda is an incredible dealership! The entire team has embraced me as a valued customer and supported my desires and needs across a few vehicles. In particular, I m grateful for Carl and Sabrina always going the extra mile to ensure I am safe and happy in my vehicle. Highly recommended!

My thanks to Eric from the services department and the team for taking care of my bike, they went the extra mile to accommodate me without appointment on a Saturday and I have the call 1 hrs later that my motorcycle was done... very satisfied thank you. Eduardo Luro.

If your looking for a deal ask for Jason Lalli. His knowledge and customer service is amazing , and he really does his best to help you out. Highly recommended.

My 3rd Honda from this dealer. While my previous salesperson has left, I was lucky enough to get Mark R. to help me. It's always nice having someone that doesn't pressure you into quick decisions. Sabrina from finance is always delightful to deal with as well.

My daughter bought her first car, a Civic LX, from Carter Honda in 2012, and after an accident last month that left that car irreparable, she decided to replace it with a 2014 Civic EX. I contacted my broker and was about to buy from him, but once again, Carter gave us an unbeatable price. This time around, I dealt with Walter Najarro. Unlike pressure-sales guys, I found Walter to be very sincere, even though he did call several times, knowing we were serious about buying. He bent over backwards to make the sale happen, and because of his perseverance and work ethic, it did! There were a couple of glitches along the way- the car was sold to someone else on Walter's day-off, and the other one ordered for us arrived a day late- but Walter got my daughter a demo car to drive in the meantime, so it was not a big issue. Carter went out of their way to help us and to keep us loyal customers. Thank you, Walter and Carter Honda!

Kevin is really nice and explain every details about the car to me. I bought civic sedan 2019 here. Sabrina is a financial manager who is also very kind and hospitble.

Dropped vehicle off as per appointment and vehicle was ready on time.

Thank you Bill Glavas for your excellent customer service. I was there to fix the AC and do the regular oil change, but Bill went above and beyond my request and changed my breaks for free and topped up his service with a free deluxe car wash! I totally recommend Carter Honda!

Daren, Bob, and Madilyn worked with us to:
- find the car we wanted,
- get top value for our trade,
- walk us through the unique features of our new EV, and
- sort out financing and extended warranties that worked for us!

Top notch customer service, best buying experience for a car to date, and honestly, we were made to feel like family through the whole process.

Anybody looking for a new, or used, vehicle should go see the team at Carter Honda!

Since 2007, I have leased three Odyssey and one Accord from Carter Honda. The sale manager Rashid Washed and his team always gave me the best deal and provided me with 5 star service. Stacy and James from Carter Honda service also provided me with 5 star service as well. I highly recommend Carter Honda for their vehicles, sales and services. Carter Honda you are number ONE.

The dealership is very welcoming. Aryan and Kim provided excellent service. Definitely made taking delivery of my car much more enjoyable. I bought a 2016 Civic.

I have just completed the process of purchasing my first new car and I wanted to say a big thank you to the team at Carter Honda.

Daren Rodillas, Madilyn King, & Joseph Antigua we all amazing and very helpful.

Daren help put together a deal that worked for us, Madilyn helped us with our Financing and protection options and Joseph gave us a full understanding of the features of the vehicle during delivery.

It was truly a pleasure to meet you all and thank you for making the process as easy as possible.

I know that I will be back for any future car needs.

Everyone was thorough and clearly communicated what needed to be done to me. Bill was amazing to work with!

I just bought a used Honda Civic from Alan Li. Great salesperson. He is friendly and good with people. He spends the time with customers to make sure that they like everything about their purchase and does not put any pressure. He addressed all my concerns with a pre-owned car and made me feel like I was buying it new. Good guy who want to make sure that you are happy. Ask for Alan

Our salesman, Keanan was great and helped us find what we needed, over and above!
The service dept however was disappointing. After purchasing a used Odyssey, they delivered it to me quite unclean. Even after I requested they clean it some more, I was still unhappy. Too bad.

I was recently referred to Christian at Carter Honda because of my interest in purchasing a new vehicle. A friend of mine had bought a CRV from him previously and was very happy with the treatment he received. I can attest to the same: The entire staff at Carter Honda was forthcoming and open minded.
Christian was in no rush and took the time to guide me through my different options, showing me the car in detail with respect to my questions. I was actually very impressed with the service of both him and manager Fahad. After having made my decision, Jennifer was very helpful with the details of financing of my vehicle, which was of great benefit to me. I love my new Accord and will continue my relationship with Carter Honda.

Thanks again,
David

Thank you everyone for your valuable help and provide all support in order to get my new car
I'm so happy to be a part of the HONDA family.
TO EVERYBODY at HONDA on 8th and BURRARD
And specifically to Pedro Pineda .

Amazing experience. My Sales Executive Pedro Pineda provided me the best product options and looked after my needs and financial requirements to make the deal happen, going above and beyond what I was expecting.
When the car was delivered Sin, Sales Director, dedicated his full time to explain all the features and functions of the CRV Touring which made me appreciate my new car even more.
I highly recommend this dealership and working with Pedro Pineda.

J Vergara

Booked apt online....really easy to do, and lots of availability. The ample parking is another bonus for a central ( downtown ) dealership. Service was quick and friendly.

Great staff and very professional without making you feel pressured! The financial Dept was friendly and took the time to made my Van deal work in my favor!!

We recently bought the 2016 Honda CRV demo model from Carter Honda. We dealt with Anna who made us feel comfortable as she wasn't too pushy with us.
Unfortunately, the moonroof on the CRV had a faulty motor and it was opening and closing by itself and not responding to the controls. Anna helped arrange for the service centre to look at the problem right away for us. It was in the shop for a week but works now. Hopefully there are no more problems.

Purchased a 2016 Honda Pilot Touring in June of 2016. The initial overall experience with the purchase was pleasant, although the sales associate did not seem to know much about the product. What he lacked in product knowledge, he made up in exception customer service.

The reason this is a one star rating is because of experiences with the service department of Carter Honda. In December of 2016, I had ordered accessories for this vehicle, but not all of them arrived on the install date, although I was assured that they were there. Also made this appointment to have them look at an issue with the second row captain's chair. The issue with the chair was that the seat backing was loose. Apparently this request was not entered into their system. To make a long story short, the service advisor was anything but helpful as he did not listen to me regarding the issue and also "promised" to get my missing item for the same day.

To make matter worse, when the vehicle was "ready" that day, they advised the missing accessory was not in stock and and they could not find anything wrong with the seat. Aside from the inconvenience of a return visit for a missing part, the bigger issue was that they tested the wrong area of the seat. This most likely would have been avoided if the service advisor actually listened to what I had to say instead of talking over me. They then had to re-assess the issue and further delay the delivery time of my vehicle. When I went to pick up my vehicle later that evening, they advised there was nothing wrong with the seat. I did not agree with that decision so decided to take it up with upper management. I also asked to be reimbursed for my wasted time on the matter with at least one return visit and was offered a discount on a future service. I told them I was not interested in a future service at this time as this experience has left little or not faith in this dealership's "service". I wanted reimbursement on items that were already purchased and not for a service that may or may not happen. This is pretty presumptuous on their part to expect an unhappy client to come back to them.

To this day, I have yet to receive an actual response with concrete information from the General Manager of Carter Honda regarding the status of the issue with the seat in my vehicle. The only responses that were provided was that he could not speak for Honda Canada about the seat issue and that he could not offer any type of reimbursement other than from future servicing of the vehicle. This was nearly two weeks ago.
The prudent thing to do would be to inform the client with some sort of timeline, even if there is nothing to report, at least by doing this, the client would not feel as if they are being ignored. Not even an apology was issued regarding this matter.

The Service Manager and General Manager have proved ti be very unhelpful and extremely disorganized. Neither one takes the time to read the emails that outline my concerns and when they called me to speak, I had to repeat the whole story to them once again. Neither one actually answers the questions posed to them, instead they choose to talk around the questions, address questions with questions and not provide actual answers.

For a company who claims to be "service" oriented, this could not be further from the truth. There are individuals at Carter Honda who do put the client first, but it is unfortunate that the individuals in charge do not act the same way. The message being conveyed by Carter Honda is that a client can come in and purchase a $50K+ vehicle and then get treated like trash. They have zero accountability for their errors. No matter the outcome for the issue with the vehicle seat, Carter Honda will have lost a customer in me.

Purchased a Honda from Aryan. He's the man if you're looking for a car! Very knowledgeable guy. He showed me everything I needed to know and more. The entire process was simple and straight forward with everything explained well in detail. Patient, kind and respectful dude who goes above and beyond for his clients. Definitely going to recommend to friends and family. Laura in Finance was great as well! She did an excellent job, took the time to explain everything thoroughly. Thanks again to Aryan and Laura!

Had a great experience leasing my 2020 CRV here at Carter Honda. Fantastic customer service, competitive pricing. My salesman, Kevin Sun, was very knowledgeable and gave me great recommendations finding the right car for me. Faye at the finance department was very friendly and helpful. Definitely recommend Carter Honda to my friends.

Had a great experience with Mike picking up a new gas generator. Great customer experience, extremely attentive and knowledgeable.

I am very satisfied. One star down because I wasn't called when the car was ready so I walked back and it was all done

Extremely happy with my whole experience at Carter Honda! Buying a new car can be an extremely stressful situation but Alan Li made the whole process extremely easy and stress-free for me. He answered all the questions that I had and never made me feel rushed to make a decision. Thank you so much Alan!

Very happy with my experience dealing with Carter Honda. Appreciated the no-dicker policy with pricing, and got a great car at a good price. As with other dealerships, there is a fair bit of time trying to upsell you with extra coverages and options, but I also didn't feel pressured when I chose not to take them up on it. I would happily deal with Carter again.

I ve been getting my 2019 Honda Ridgeline serviced here since I first purchased it back in April 2018 and I have zero complaints about them. Service managers and other staff are polite and efficient. The costs are explained ahead of time so I m not surprised when I get the invoice. And since they re located so close to Granville Island, I just go there while I m waiting for my truck.

Conveniently located for those who live in City of Vancouver. Sales staff know their Honda's; which these days seem especially complicated with all the electronic options and aids. Andy went through each and every item. Overwhelming at first, but was patient in going through it all.

Pricing of new vehicles are competitive; and if you are serious on buying, they are serious on making a deal. Also got close to what I was expecting in my trade-in. Dealership may appear smaller than others, but they seem to have stock on hand.

Haven't been to their service and parts department yet. I will note that service is not located at this same Burrard location. Service is located at the Carter Motorsports just outside Granville Island.

Horrible customer service, way under staffed. Competency of motorcycle service department 1 Star. My brand new '15 KTM 690 was in for 1st routine service, they damaged my ignition steering lock and basically blamed me for it ?! I dropped my bike off locked... picked it up took it home- ignition broken. Called them immediately. Cant get Aaron on the phone ever, he never responds to emails.
Basically- Go SOMEWHERE else. I don't know how they did this to my bike, because they have no explanation and took ZERO responsibility... now I'm forced to use my insurance to pay for it.

Bought my car online as I live in Radium Hot Springs. Online experience was good...I thought. When I got there there was a small issue with the car, no button on the end of the emergency brake, salesman said he would send it to me....good. But, as I was driving home I noticed a dent in the hood that was not mentioned, and I hadn't noticed. That will cost me some pretty serious money to fix. That was very disappointing as the rest of the experience was pretty good.

I purchased a used vehicle from Carter Honda, and the experience was smooth and efficient. The staff are all amazing and friendly, and it was a much better experience than at other dealerships. I can't recommend them enough!

Excellent, knowledgeable sales team. Staff is not pushy about selling you extras. Helpful buying experience from start to finish.

First of all, very happy to drive my Honda Civic EX. Young, sales agent helped me a lot and worked very hard to provide the best deal also I was so impressed with his professional manner, exceptional service.
I won t think even twice to buy another one from him. Buy from him. You won t need to shop around to find the best deal!! Trust me!!

We purchased a 2013 ml350 2 days ago our experience was amazing and the friendliest most decent human beings I have ever come across in my years of car shopping. We had a few issues with it shortly after we took it home, the staff took care of them immediately, they truly stand by their word. I will be back for all my future purchases and will spread the word of this amazing staff at Carter Honda!! Thanks again guys