Great car shopping experience!21 century auto group of Springfield is a wonderful dealership,I received excellent service and customer attentiveness,my salesman was awesome,he name was Artem,I would like to give special thanks to him,he was very knowledgeable,friendly and helpful,I really would likely to recommend buying a car from him.
Where to begin... They use click bait prices, so if you see a car that's a "great deal" online, they won't have it. I called TWICE ahead of time to make an appointment to test drive a specific car and a second time to reconfirm. Then took public transit over an hour only to find out that the car was "in the shop". I also found out that the VIN listed on the ad did not sync up with the information in the ad - ad stated Jeep GC Altitude but the VIN was for a Laredo. After finding all this out, we asked the sales person to show us cars with a similar towing capacity (6200lbs) and he came back with cars that were not even close. It quickly became apparent that no one knew anything about the cars in their lot. We were told to Google it ourselves. I would advise to look elsewhere for a car.
We had an awesome buying experience at 21st century auto group. I ve been
buying cars for 30 years. Oscar and Lilia made the process seamless. It's not so
much that we got a good deal although everything now a days helps, it's that
Oscar already had the sale but stayed with us late night to make sure we were
taken care of. Our neighbors want one too, and better believe we referred them
to Oscar, Diego, Lilia at 21st century auto group!
They had sold the car I came for, even though I called and confirmed it was available before I came.
I called them 30 min before coming there to ask if is car available they said yes it is here but when I arrive they told me the car is not here, then they try to sell me other car. I pulled up other car they posted online even that was not there. After I left there place called again with different number they still said yes the car Is here . bad place to do business with waste of time so disappointed..
Love my new car!! Thanks Diego for helping me find the perfect car! Thanks for being so great and explaining everything as a first time car owner!
Showroom is really nice, looks almost like it's not real. The cars are A+. The people are extremley friendly. I had the pleasure of working with Tia. WOW....ball of energy. She was very informative, knowledgable and has a great sense of humor! I will recommend her and this location to everyone I know looking for a great quality car!
Great experience, I got an awesome deal and Pawel was a fantastic dealer. The manager Justin made sure I got a great deal and I was satisfied. I got the best terms and agreements. Thanks Pawel and Justin
Gary the salesman was great. He came very close to my final number. Lilia the finance assistant was pleasant and handled the deal expeditiously.
Tim was such a good sales associate and I am very pleased with the sea I got... Thanks Tim
Saw a Honda CRV for $13,950 in their website inventory, get there and Diego says the car has not 'passed inspection' and is off the lot (but still on the website). But there is another CRV for $17,000.. Oh surprize!! Classic bate and switch. Seems like a scam that should have went out of the used car business a long time ago. Guess not!!
I was originally living on the west coast for a long time and then moved to New Jersey, thanks to Adam, we were able to find great car(2020 BMW X7) for our family.
Buying a good and usedcar is very difficult these days.
Adam was always kind and gave very detailed explanations regarding purchasing my car, I would like to thank him. I highly recommend Adam for a professional salesperson.
My sister and I went to the dealership so that she cold purchase an 06 ML350. Our salesman's name was Oscar I believe and he was great! He helped get her into the car she desired, no gimmicks, no funny business, just business and he was so helpful and patient with us! The dealership had very nice cars and they all seemed to be in great condition! I would go back to this dealership with no hesitation!
Thanks Chris love my new pours thanks Oscar appreciate you forgave me approved love the new horse and a thank you very very happy thank you again guys Thank you guys
Great experience Justice Hodges thank you for everything. Also thank you to Oscar and Carina for your professionalism. I will recommend 21 century auto to all of my friends. My wife could not be any happier.
Gary was great! Super easy and fast process. Got the best deal ever on my fabulous 2016 Nissan Altima
Had an amazing experience with Tim! Great customer service and was very helpful. Also gave me the best deal on a Mercedes e300. Would recommend this dealership 10000%
Worst dealership ever, the sales person was totally rude
AAYYYYYY Shout out MIKE! He s a great guy! No matter what he ll get you approved! Give him some time and he s got you I promise! Great work here! Got my dream car just like that!!!!
I recently traded my vehicle in for a new one this past weekend and I do have to say that 21st service, sales, and overall demeanor was bar none! Their inventory features only mid to high end luxury cars and their storefront is vast and compelling. Diego was our salesperson and we were very pleased with his service. Ask for Diego and you won't be disappointed.
Hidden fees and refuse to quote "out the door" price over the phone
This place is shady. They added $2000 to the prices advertised online, while the sticker price is $1000-4000 above market prices. The boss is rude. He was curt, could not answer any questions, and was smoking a cigar. When I asked about car specs, he shrugged, said he didn't know, and to check online. Same thing for the Carfax reports from my salesman.
They also demanded we make a deal and give them a credit card without being allowed to test drive the car.
I LOVE THEM! The best customer service ever. Flew in for unbelievable pricing. They picked us up at the airport, cleaned our vehicle before we arrived, had the paperwork ready and we were done. Unbelievable staff all around. Thank you guys!
I had very positive experience in purchasing my car from 21 st Century Auto Group! Not my first car! The last one, my Honda Accord 2005, I bought from their new location at Springfield, New Jersey. I called and made an appointment with Stephanie the day before going. What a show room, what a variety of cars! I am amazed how people on each step courteous and friendly. They listen to you and understand your concerns respectful to you, to your budget. You don t feel any pressure, they give you time before you make your decision. The finance manager helps you with issue that might be painful in other places. Having that great experience in the past I referred 21 st Century to my friend who was looking all over for affordable family car. Thanks to everyone there
Wow! Thanks Mike Q. 2015 Nissan Pathfinder. Such a nice easy process here with him. Very fast with the paperwork too. Ask for Mike Q
Bellah was great. Best experience buying a used car
Great service! Shaquille helped me buy an amazing Jeep Grand Cherokee , great quality and great price! They are not looking to scam you here! Definitely recommend the drive even if you are from out of state!
Horrible experience. I can't even give them 1 star, David salesperson and his manager Oscar has no respect to consumers. First, we were not able to test drive since there was low gas in the vehicle. David was forcing to get back quick to dealership. Vehicle mileage was over 3k miles than listed on the website. David confirmed someone from dealership was using it and temporary license plate was on it. I called before I went to dealership about condition of the vehicle, inspection and room for negotiation. I was told by phone girls car is certified and price will be talked with customer in person. Vehicle back bumper driver side was flapping during test drive(it looked like someone damaged it and left it as is) and inside a car was dirty and juice bottles laying around. I guess no one cleaned it since dealership took it as a trade. We were OK with the condition and we tried to see under the hood. Hood clutch was broken and we were not able to open it and see the engine. David and his manager Oscar kept saying it is a good car nothing wrong under the hood. I had to tell them as a consumer I need to check engine areas since it is North State vehicle. Regular wear and tear tire shocks rubbers newly ripped on 3 tires. I guess whoever was driving it from dealership took advantage of the free ride. While we were checking the vehicle condition David and Oscar tried to sell us by saying it is a good vehicle on the lot. It felt like too much pressure. No matter what condition was vehicle we went inside to talk about the price and we were ready to buy. Then all bait and switch story started. Teaching a lawyer about the New Jersey window watch law and other fees dealership charges. We still wanted to meet in the middle with price, unfortunately aggressive high voice was not pleasant to hear. Overall unpleasant experience with cold service from both guys. It was too obvious it is all about the money just for them not for consumer.
PS: David, you don't need to mimic other aggressive sales person or manager style. I think you can be the best salesperson by being yourself. I understand the pressure you have from upper management but you can learn yourself how to sell a car to any customer. More talking than customer and not listening to what customer want is a big failure to any salesperson. Sorry you failed major customer service steps. Only meet and greet was good by you.
Note: Lexus 2007 RX
I have read mixed reviews about this place but my experience wasn't bad. I have horrible credit and they did work with me to get me approved. After a few tries they tired to get me to buy another car with less mileage and newer year to get me approved but I didn't want anything else except for the car I came for. So they did take that extra step to find a bank that would approve me. I didn't get the exact time frame to pay off and monthly payments I wanted because of my credit score and down payment amount, but they did meet me halfway. Also was at dealership WAY longer then I expected, about 4 1/2 hours to be exact. All in all my experience was not bad at all. My salesman Eric Zagadou (I recommend) took care of me and made sure I was comfortable. Even took some time to talk while I waited. Everyone I met after that with was cool and again did work with me to get me the Subaru I went there for. I'd definitely go back again in the future assuming they have something I car I want when I am back in the market.
Went there for buy a 2018 AMG gle. Saleman shaq is a great guy know what he is doing and gave me a good deal. Walked out smiling. Thanks 21 century group
I was pleasantly surprised by the level of knowledge and professionalism that I received from Karina, Oscar and Lylia. Oscar was really highly perceptive in identifying the vehicle that suited me best and described all of the options in great detail. Karina was very diligent in describing all available options when it came to financing/leasing, and she fully and accurately answered all of my questions and even made suggestions on how I can save money.
I would highly recommend 21st Century Auto Group in Springfield to anyone!
Justice and Carina made my first car-buying experience a pleasant one! Both answered my questions, gave me critical information regarding my vehicle, listened to my concerns, and I drove away a happy customer!!!! I definitely recommend 21 century auti group.
Shout to my main man justice looking me out! It was no way I was turning this offer down, talked to him on the phone and when I came in nothing changed everything went as he said it would. good looking justice, really appreciate it all.
Before you trust these reviews go on yelp this place is a scam. They miss advertise just to get you there.
Shaquille McDonald is very accommodating. We were greeted with kindness and respect as soon as we walked in the door. He was able to explain all of the details of the car buying process without giving off the sales vibe that can make buyers uncomfortable. Buying this vehicle felt like having a conversation with a long time friend. Justice was also very kind and knowledgable. Both of these gentlemen were honest, kind respectful. I will be sure to enjoy this Mercedes Benz C300!
The worst experience I have ever had in a dealership. After two days with the car, the AC went bad, found 3 oil leaks, rear TV was not working, and also the middle console was scratched up. 6 trips to the dealership after I bought the car, all they fixed was the AC. I had to spend $150 of my own money to get the TV fixed from Mercedes and which 21 century said they do not pay for. On my 6th trip, I was actually kicked out of the dealership because i suggested them letting Mercedes- Benz fix the car and they would get paid for. The OWNER was so rude that when I said I would get my lawyer, all he said was, " we will see who has more money". I recommend everyone pass this dealership without looking! Beware!
Happy with the whole process. Thanks to our amazing sales rep Billah. 21 century is truly the best dealership for used cars. Great prices and even better services
Great experience buying a car from 21st century auto group at New Jersey! The sales staff was friendly, accommodating, and knowledgeable. Tim was extremely helpful, courteous, and efficient.He made this purchase happen very smoothly without any setbacks. We highly recommend this dealership!!
Today was one of the best days of my life!! All thanks to Moe @ 21st Century Auto Group , located in Springfield,NJ. This guy has been outstanding, and even that s an understatement! From the moment I walked into the dealership his only goal was to make me happy , which he definitely fulfilled! Moe has such a great professionalism and down to earth work ethic! He fought genuinely to make the deal go thru ! I am now leaving out 21 century auto in a 2016 Range Rover! Thank you so very much Moe and 21 century auto for making my dream car into a reality! U guys are great and did an amazing job!
This dealership is highly recommended from me! They are wonderful!
Offered full price for a 2010 escalade after I realized it was not the 2011. They refused. They offered me less than any dealer on my trade. I was informed that I must also pay 2,500 in dealer rebates. Don't like their unrealistic fees, and tactics! They were nice
Tim helped us a lot with purchase of my BMW X6. Thank you for the excellent service
Came here today looking for a Honda, I was being helped by Jairo H. He showed me the car however he expanded our options and showed us a BMW, he was very helpful and understanding with our budget , didn t try to talk us out of our decision he is very professional, the dealership here is very clean and the staff are friendly. Definitely recommend this dealership , ask for Jairo, can t thank you enough for your help !!!!
I had a great experience with salesperson Jorge c, I knew my credit wasn t great but not bad and he made sure he got the help I needed to go home with my new car same day
Unsatisfied went in there to purchase a vehicle and definitely was not treated well. It was not welcoming. I seen the vehicle online for a great price when I arrived the guy said off the rip"those prices u saw online are cash prices only". Then had the nerve to jump thr price of the vehicle up another 5 6k unbelievable!!!. He was not trying to listen and kept overtalking. Really is not a good way to do business. If there was a way I would give 0 stars I would.
I purchased 2019 infinity Qx80 from salesman Bella. He is good car expert, he explained everything about this car and warranty! Thanks!
Stop in at 21st Century and had a great car shopping experience. I walk in the first day and the sales guy Oscar told me to take my time and look around, no hustle no pressure. looked at two vehicles there, set up and appointment to come and test drive them for the following weekend. stopped in the following weekend drove the vehicle and decided to purchase the 2009 Porsche Cayenne. Oscar and Jeff were very helpful and made the process smooth.
recently purchased my secondcar, 1st was the SRX, and 2nd was the XT5. I have to say that the experience was great!!!! Danny my sales Rep made the process extremely smooth. He was very helpful and informative. I would def recommend him and 21st century auto group to anyone one that is thinking about purchasing a great cars. Thank you Danny :)
Just bought another used BMW -feels like brand new one
Already have buyers for better price
It s mine third car I m getting here
Two more and it will my free one
Met the owner and will get special prices from now on
Highly recommend to try
I was very happy with my experience at this dealer. The service department is excellent and sales is fantastic. Diego and Lilia always take care of me in service. Lilia is a wonderful finance manager and always finds a solution to any problem I may have. Thank you 21st century auto group for your care:)
I just bought a van from 21st auto group at Springfield, I worked with Diego and Carina. I have to say this was probably the best experience I've had purchasing a car ever! When they found my car they checked it out beforehand and even gave me a loaner car while they were completing their end of the process.I can't say anything bad about them.
Worked with Eddie Carter and he was terrific. No BS. Very accommodating.
My girldfriend and me went to this dealership last week and purchased a Mercedes Benz E class. The car is beautiful and was super well taken care of. Aaron took care of us and was a the best! The price, the cars and the service made us really happy. Out of many, this was without a doubt the best deal we got. Good place!
Cars are good here but they don t have updated tracking system. Half of the used cars in the inventory are like click baits and they wouldn t have it for sale. Most of the sold cars are also not updated in the system. Sales guys are helpful but with this outdated inventory tracking system, we waste a lot of time looking at each car from the parking lot. Hope they fix their inventory system soon. Good luck
I came to 21 Century Auto to look for a BMW. As soon as I parked the car I was greeted outside by a representative named Igor. This dealership is amazing. Welcoming with tons of great quality cars and wonderful people that are true and honest. While I was there I also spoke with Dima who was ready to answer any and all of my questions in regards to a BMW I was looking to purchase. The car was exactly as described online and over the phone. CLEAN CARFAX and for a pure gem of a vehicle. Dima and Igor were able to work with me and came to a great price that nobody in the area were able to come anywhere near. I currently own the BMW that I was dreaming to own and without a doubt; enjoying every last minute of it. I would absolutely recommend 21st Century Auto Group to anyone who is in the market for a great quality car. Cant wait to do business with them in the future!
Scammed by these guys... They made me a call with a nice chick on the phone asking for personal information since there was suddenly another BMW X6 with RED interior.. the only reason i took the call was since i was reading the day before about other users having the same experience when they call. So i told the lady I live in FLORIDA so she had to change the game.. she had no car for me, no way to get me up there (supposedly) omg these ppl man
Had a great experience .Tim and Justice really worked hard for me and got me in the car I wanted
Mauricio Acosta was great and professional in is field, knows the product and all the inventory, always with a smile make the transaction smooth.. keep it up with your great service...
Gery was very nice and very Helpfull very happy and comfy with him
They are the definition of scammers. The reviews are fake and written by employees at the dealership. They lure you in with low advertised prices online, and jack the prices back up when you get in the door. Also I came there to look at 3 different vehicles I seen on the website for a decent price the sales rep told me they were sold. Which basically means they were using those affordable cars to lure people in to the scam.
Stay away from this dealer, you have enouth dealers in New Jersey, I went to buy a car,we could not make a deal because they tried to lie us (me and my wife) they put my wife like signer whitout my concern, I canceled the purchase of the car, when I get off I find out on my car a big hol on my tire, I asked Christ,Vadim,no one answered I called 911 to figure out who did it. I drove so far from Pensylvania to buy a car but at the end that's what they did to me.
Had a great experience over at 21st century auto group. I had a very helpful sales person by the name of Danny that found a car the fit all my needs. I will definitely shop back here for my next car. I recommend anyone looking for the best sales experience to go find Danny in the sales department.
Good old fashion bait and switch. Does not take Covid-19 seriously wanted me to drive 3 hours for a car they already sold. Very dangerous the way they are doing business should be shut down because they are creating health risk. Be aware of Elizabeth. They deserve a zero star.
Thank you Chris very happy love my Very happy if you come to the dealership xxvii Chris
They are a scam. They put the price cheap on internet in order to bring you in. Then when you are there the price is almost 5-10k different. Also the dealer was smoking when dealing with client.
Came to purchase an SUV. Salesman Bella made the process a lot easier and worked with us. Incredible service! Will purchase another vehicle from here if the opportunity arises
I brought 2019 Hyundai Elantra SEL from this dealer with a great deal. We also had a really good sales person TIM who worked hard to give us that deal.
HORRIBLE!!!! My husband and I called that morning and asked the BDC department and sales if they had the car we want still available. They said YES !! After all the bad reviews we read we STILL have them the benefit of the doubt to believe them. SO NOT WORTH IT!! REGRET IT. They lie to you til the end to get you to come in and then show you another car!!! While we were even on our way. We asked again. And again. They said the car was still there. Come to find out. We get there from 1hr and 30 mins away to be told is not available and wanted to show us another car. SOOOOOO UNPROFESSIONAL!!! The manager of sales and the owner are A JOKE!! they even gave us attitude and were very rude !!! If I can give them a ZERO STARS I WOULD. everything about their staff is unethical, dirty and prices are low so they get you to come in and try to sell you a different vehicles at higher price. BELIEVE THE REVIEWS!!!! SCAMMERS!!!
ALSO IS EMBARRASSING HOW THEY PAID A COMPANY TO LEAVE STAGED REVIEWS LMAO!!!!!!!!!!!!!! You guys are a joke !!!! Click on each positive review and watch how they are all from out the states and countries they are pathetic
In 2010 I went to see a specific car that I was told was available only to find it was not. They will have you drive hours to get here when they know the car has been sold. They showed me another car that we haggled half the night over that I ultimately bought then I noticed my car remained on their website for at least 2 months. Years later 2017, the same thing..bait and switch. Very poor customer service.
It was an absolutely comfortable and pleasurable experience to deal with sales managers at 21st Century Auto Group. They made not only the sales process but also the service process extremely easy for me. While supplying me with exactly the right car. The deal that gave me was competitive and treated me well. I'd recommend this dealership to anyone looking for a premium vehicle or some exotic muscle car.
Bellah eas such a pleasant guy to work with. He made rhe process was so easy im so glad I work with im definitely buy my next car from this dealer. Im happy with my 2016 Benz.
My wife and I have been searching for a Mazda Cx-9 for some time and couldn't find a car that met our budget and also met our mileage requirements. After an exhaustive research, I saw an unbelievable price at 21st Century Auto Group. And, I have to admit, after reading some reviews at other sites, I was a little skeptical. But from the moment I met Justice, he was transparent and helped me a long throughout the whole process.
Justice took time to help me understand the added costs for the car and the reasoning behind the costs, particularly because my car was an internet special. Although, I've read some people had some surprises when obtaining or trying to obtain their car from 21st Century, there were not surprises for me and Justice also fought for me. Turned out that the day that I was coming in to close the deal, the car price was raised, but since I had come in over the weekend, Justice fought for my wife and me, so we could obtain the price of the car that was previously listed(which was way below what we had seen).
We are very happy with our car, and we are very happy to have worked with an honest, knowledgeable, and nice guy like Justice.
Thank you Chris Love the New BMW! Loved the little dog too. Thanks for your help!
Bought 2017 Porsche Cayenne from Mike at this dealership . Thank you for all your help. Really love my new car and the seal you gave me was much better than the one down the street !
It is always a pleasure to deal with professionals. Daniel gave me an honest price and I took the car home today! Thank you! )
not very professional; I made an appointment to go see a 2015 bmw x5
three days a head, after I was in traffic for 2 hours from new York, when I finally got there they told me that they took that vehicle for service when I spoke to Stephanie 3 times about that black x5 last 4 digits vin # 4509;
very disappointed....
Really good experience . I bought a excellent car from them. The staff was quite friendly diego and chris took care of me from the beginning. I really recommend this dealer
Very bad customer service.......
I drive from 50 miles to here after confirming on the phone that the car is available and then I come here and the manager tells me that is not available and tell s me that the call center people don t know about it......
If I could give this place zero stars I would. I had seen the car I wanted on cars.com and called the dealer before going in order to make sure it was still available and I was told it was. When I first walked in it looked very nice and very welcoming. After getting to the front desk we were told to ask for Maria and the man said that he will take care of us. He was not welcoming at all, he was very cold. He asked me simple questions and right away asked to see my license. He went to goo check on the car and came back a couple minutes later to tell me that "it was in the shop for a repair, but has another car for the same year". We went to see the car and it was the exact same one but was selling for $15k which I was not looking for. Asked about the carfax and he says its clean and no damage and end up finding scratches on one corner of the car. We go back inside and I tell him I need to stay in $10k range and right away he became very mean after I told him I needed time to think. Didn`t offer me a business card or anything. I ask for my license back and he comes back and says "I just talked to the owner and hes willing to sell it to you for $10.5k but since you need a day to think I told him you don`t want it". I never said that and he proceeded to leave us alone at his desk, he walked past us very quick and then after standing for 2 mintues we were going to tell him that we wanted it for that price and he just walked fast right past us. We went to look outside at the car again and he came out and into the car and sped off with it while we were looking at it. SUPER RUDE. NO ONE GO THERE. RUDE CUSTOMER SERVICE AND WILL LIE TO YOU. The reviews don`t lie.
Prices on website and shown on car differ by 50 percent.
Billah was great. I'm happy with my new car. Thanks to 21 century auto group.
Amazing place. It's a toy store for big boys.
Amazing equipment and customer treatement.
Design of the showroom is impressive.
Place Definitely worth spending time and getting new car!
I just purchased an Audi A4 through Diego who is one of the best sales reps that I worked with. He is really kind and walks you through every vehicle that you may be interested from start to finish. He is also someone that doesn't tell you lies. I asked him for a price that I was looking for and he went out of his way to make sure that I received it. I highly recommend the 21st century auto branch because it really is an amazing location as well. The customer care is much better than any other dealership. Thanks Diego for the amazing experience!
I can honestly say that I no longer have anxiety over car shopping because of 21st Century Auto group. The employees were beyond helpful and I actually enjoyed the time I spent there selecting a car. I finally selected an Infiniti and I adore my pre-owned vehicle. Each salesman were polite and helpful, I couldn't have asked for more.I did not feel like a "number" but as an actual customer. I had no problems with any part of the process from star to finish. I am a proud customer of 21st Century and will be back in the future!
Sales Rep Bellah was amazing!!!! My boyfriend purchased his car from him almost a year ago and was very pleased with the great customer service. So We decided to go back. They didn t have what I was looking for at first. Bellah assured us that he was getting cars in and was sure he would be getting what I was looking for. The next week he called us and told us to come down. He had what I was looking for!! Great team!! Great customer service!! Great job!!
Artem thanks. Very good specialist and nice person. I helped quickly and easily to pick up the car by my request. I am very glad that I turned to him.
Just got nice 2018 gle Amg from Tim, great deal and fully loaded car. Good place, they gave me awesome payment just with little money down!
I had the unfortunate experience to deal with a salesman that was not knowledgeable about the car he was trying to sell me, he also would not give me a straight answer on the trade in value of my car. The staff made me feel like I could not trust their word.
While the salesman(that I will not name) was telling me the car I was interested in was in perfect condition, during my close up inspection I found numerous signs of abuse (including sludge in the oil) and after market modifications, when I showed such to the salesman, he was in denial and telling me I didn't know what I was talking about...
I would not recommend anyone this dealer as they cannot be trusted with their ethical standards.
Bought a Honda Odyssey 2018. Jorge was very professional and provided an excellent customer service!
Good experience with Tim my sales person, he and his team made everything possible for me to have a good deal!!!
Excellent, no complaints. No other dealership offers their customers a service bar and choice of drinks just for being complimentary . Thank you for your dedication for being their for us.
I purchased a Mercedes ML 500 from this place since december 11th, 2009. To this date, I'm still dealing with these people. All their employees, Alfredo, Chirs, Paul, Daniel are all shady! Everything was just perfect when we purchased the car. Car fax- done! kelly blue book report done! no stone unturned...."yes we will detail the car" "yes we will have registration and title done in no time". Nightmare from that point on. Registration and title took a month and 3 weeks. I was driving with expired temporary plates for over 4 weeks. Alfredo told me as long as I dont leave the state of NJ it is ok! Yeah really? noone seem to knew why it was talking so long I was calling that place everyday like it was my job. As soon as I got the plates and Registration I immediately took the car to DMV for inspection and it failed for safety. The DMV guy told me all four tires were bad and not safe to drive they could blow out on my anytime. i took the car back to the dealership they said they have to order tires. weeks passed no tires. they finally told me to come in. After waiting there for 3 hours they tried fitting tires for a ML 300 on my car and it did not work. they offered me a loaner (tahoe) with no gas n their name all over it helllo no! they claimed they were gonna order my tires and have them fedex please! what crap....never ordered. They told me they were putting good USED tires. but good USED tires for a ML 500 is impossible to find. SO they wanted me to pay the difference of putting new tires when the contract clearly states they're responsible for having any repairs to guarantee inspection. we said we're not putting out any money so we'll wait for the used tires. the 45 days past inspection has already passed. and come 3/31/10 the registration will be suspended. CHRIS ONG! I hope you die! and noone had ever pushed me to that point!
I drove down from Springfield to look at the vehicle I had in mind, ended up purchasing it but it was not ready that day. I was a bit bummed out, but John (sales guy) told me not to worry a bit! He personally delivered my vehicle to my More
Tim was great, he provided excellent customer service and did everything he could to get me in the car that I wanted!
Just purchase my 2015 Honda Civic with the awesome help of Rico , who was so informative , professionally and polite. My experience with the 21 Century Auto group was great and I highly recommend their services.
Tim is the best I recommend his service definitely coming back to buy another car
I had an awesome experience at 21 Century Auto Group . My sales manager, Bellah made the process easy and answered all my questions. He was polite,professional, positive energy and persistent. His professionalism was outstanding ,Thank you!
21centuryautogroup.com
