Gisa A

Review of Cars on 21

Horrible experience. I can't even give them 1 star...

Horrible experience. I can't even give them 1 star, David salesperson and his manager Oscar has no respect to consumers. First, we were not able to test drive since there was low gas in the vehicle. David was forcing to get back quick to dealership. Vehicle mileage was over 3k miles than listed on the website. David confirmed someone from dealership was using it and temporary license plate was on it. I called before I went to dealership about condition of the vehicle, inspection and room for negotiation. I was told by phone girls car is certified and price will be talked with customer in person. Vehicle back bumper driver side was flapping during test drive(it looked like someone damaged it and left it as is) and inside a car was dirty and juice bottles laying around. I guess no one cleaned it since dealership took it as a trade. We were OK with the condition and we tried to see under the hood. Hood clutch was broken and we were not able to open it and see the engine. David and his manager Oscar kept saying it is a good car nothing wrong under the hood. I had to tell them as a consumer I need to check engine areas since it is North State vehicle. Regular wear and tear tire shocks rubbers newly ripped on 3 tires. I guess whoever was driving it from dealership took advantage of the free ride. While we were checking the vehicle condition David and Oscar tried to sell us by saying it is a good vehicle on the lot. It felt like too much pressure. No matter what condition was vehicle we went inside to talk about the price and we were ready to buy. Then all bait and switch story started. Teaching a lawyer about the New Jersey window watch law and other fees dealership charges. We still wanted to meet in the middle with price, unfortunately aggressive high voice was not pleasant to hear. Overall unpleasant experience with cold service from both guys. It was too obvious it is all about the money just for them not for consumer.
PS: David, you don't need to mimic other aggressive sales person or manager style. I think you can be the best salesperson by being yourself. I understand the pressure you have from upper management but you can learn yourself how to sell a car to any customer. More talking than customer and not listening to what customer want is a big failure to any salesperson. Sorry you failed major customer service steps. Only meet and greet was good by you.
Note: Lexus 2007 RX