Currently in ED dept for spouses back pai which we believe is a kidney stone. Big HIPPA issues here with people getting vitals, urinalysis, labs etc. one by one, in the lobby, with other people knowing what tests are being done plus able to see others vital signs, name, etc.. Won t be coming here again related to privacy issues for health information and definitely will be contacting the administrator.
Captured me for the insurance money and did not receive the care (medications) as per prescribed by the Doctors while hospitalized. Eye opening bad experience...Stay far away...Have had no contact except the bill of course after several letters even with the CEO Hummer..
After working to pay payments on a ridiculously high emergency visit and not missing a payment they have sent me to a collection agency. They will not work with people and payment plans. Not a hospital that cares about people only money. It s really sad that they treat people this way. Especially when they try to do the right thing.
Not to mention I was looked at in the hallway of the emergency room. And had a 5k Bill. Wow! Unbelievably poor experience all they way around.
We came in and my daughter was in excruciating abdominal pain level 10. She was given a Tylenol and they put a catheter in her in case she needed meds.7.5 hours layer we are still sitting in the waiting room in a wheelchair after numerous requests for help .A woman with a sprained arm just went back that came in 4 hours after us . Her pain is at a 9. This is the worst case of care and patient management I've ever seen.
I will never come and definitely won't entrust the care to my children here. I would leave and go somewhere else if she didn't HAVE catheter in her arem so we are stuck. I am filing a formal complaint with the state as well
I just came to get my medical records but due to size of my vehicle im.unable to park inside of parking deck and outside parking is terrible!!! Staff seems nice tho especially the lady in the Medical Records room who greets every one!!
This is the absolute worst staff I've ever seen. They lost track of a patient while I was here and then called the name of the girl next to me and when she raised her hand to say she was there the lady said, "she can come to me". She was in a wheel chair. These people are awful and a complete disgrace of the health care system. DO NOT COME TO THIS ER.
Extreme lower back muscle spasms, had to go by ambulance. After 5 hours after sitting in the wheelchair, both legs fell asleep. I could not feel them or move them. I could get no help. Finally got on a stretcher in the hall. Woke up and heard the nurse telling the doctor I had been there for 11 hours and had to go. We had a 30 second conversation and I was discharged. Was not even put in a wheelchair to leave. WHAT RATING WOULD YOU GIVE?
I took my boyfriend there for wound care. They x-rayed the area and took blood. They did not do any wound care. The end result was 3 to 4 hours later with an antibiotic prescription. I am appalled that they took the bandages off and did not clean or care for his wounds. No bandages were reapplied and he left the ER with exposed wounds in the same filthy shoe he came in wearing.
Our son born here few weeks before and our overall experience was very much satisfactory. The nurses and doctors are excellent. They have taken care of my wife and my newborn son with tremendous sincerity and carefulness. Thanks to all the nurses who are not only experienced but also very much patient and professional.
The food quality was also very good and it was great to have the option to choose among large variety.
I would gladly recommend this hospital to anyone for maternity care.
I gave birth to my daughter back in June 2019. Upon arrival they got me to a room quickly, checked my cervix and once they realized I was 4cm dilated they admitted me into a maternity room. My first nurse, Jennifer was amazing. She was so helpful, informative, and took great care of us. I originally did not want an epidural but I never refuted one outright and once I decided I could not bear my contractions I asked for one and it didn t take long to get one because nurse Jennifer kept the anaesthesiologist on standby for me. This was where my issues lied. The anaesthesiologist first commented that my back was strange and that I had a weird back. Um... ok. Due to this I guess he wasn t aware of the strength of epidural to give me. The epidural did the trick at first but then started to wear off and the other nurses were looking at my chart and asking out loud while I was in the room why I was administered such a weak dose. Once it was time for me to push the doctor was nowhere to be found and the nurses kept telling me not to push and to wait until the dr got there even though I had the urge and could no longer hold my child in. Once the doctor arrived I was able to push and I m pretty sure I felt about 70%-80% of the birth because my epidural was weak and wearing off. Once I pushed her out I tore and the doctor went to sew me up. By now all of my epidural had wore off and I could feel being sewed up (like literally felt the needle going in and out). I kept complaining how much it hurt but did not get any lidocaine admitted to the area until the nurse brought my baby to me and I told her I was in so much pain that I could not take her. Later on the anaesthesiologist came in to check on me and asked me about my epidural which I am not sure is standard procedure or not. When I explained to him that I felt most of my birth he proceeded to tell me that s how it s supposed to feel which makes no sense because every woman I have spoken with that has received an epidural told me she felt nothing but a little pressure when pushing. I m quite sure he did that to cover his tracks because the nurses informed him that he administered a weak dose and they spoke about it around me. The next day the paperwork that I signed had my daughter s birth date written once in tiny print at the top and I guess after giving birth and taking care of a newborn I missed it because my daughter was born on the 1st of June and the date they had was for the 2nd which is the same day I left the hospital. Due to my signing that and the date being incorrect I had to to go to vital records and get that amended and had to jump through all types of hoops to get my child s social security number. Now that I m pregnant with my second child I m going to Novant and hoping to have a much better experience than my first.
Slowest service at any hospital I ve ever been to. Don t let the wait time online fool you. If it say 15min wait that means 4-5 hours. These fools!!
My experience at CMC PINEVILLEwas a 100 percent better than CMC Charlotte..after being waiting in the emergency room in charlotte for almost 5 hrs without been seeing we decide to leave our spot to somebody else and find another place ...so we came here and 10 minutes after we checking in my son was already in a room they , take very good care of him....
I went to Atrium Pineville this morning, and I could not be more pleased with my care. I waited no longer than 10 minutes to be seen and received care shortly thereafter. Dr. Kane and Charlotte, my nurse, were understanding and sensitive to my particular needs. The hospital was very clean and everyone was very helpful. The ER was also quiet despite having multiple patients therein, and it helped calm my nerves.
Worst experience ever! Do not go to this ER if you need good care. I went to the ER with a strong abdominal pain and back pain, couldn't walk straight because of the pain I was suffering in that moment. My husband decided to take me there thinking that I was going to be taking care sooner than urgent care, he was wrong! When we arrive they didn't let him go inside with me in the waiting room.The receptionist was asking me insurance questions and so forth. I could barely speak because of the pain so I had to write everything down on paper. Then they sat me in the waiting room for several hours. Finally the doctor saw me for about 7 minutes and they send back to the waiting room where they had the Covid patients waiting too. After several more hours they took me back to draw blood and place in an IV. I was sent back to the waiting room again. After a couple of hours they took me back again for the CT scan and back to the waiting room AGAIN. At this point about 8 hours had passed in the waiting room with no food or water and no results or anything from the nurses or anybody. After 9 1/2 hours in this situation they gave me the results and sent me home. The best part comes later with the bill which I was very surprised of their invoice. A lot of money for emergency services that in my opinion were not at all good services. Very disappointed as I pay good insurance and the services were so bad yet they charge like the services were the best services.
Worst experience I ever had. If I could give this 0 I would. Where do I even begin, I got transported there at my request, worst decision I ever made. The nurses were less than resourceful, and the doctor never provided me an update. In fact I saw the doctor for an average of 1 minute in my entire 3 days there. They took over 20 vials of blood from me and never provided and explanation as to why or the results. Oh it gets better, I had a nurse try to find a second IV and punctured two needles in my arm which hurt like heck and got "oh I'm sorry better luck next time." 2nd day my IV got loose I had to hold it in place by myself (after one hour of my request with no help I was told I was moving floors and late at night when I was finally getting sleep and I asked the nurse who said she wasn't going to be my nurse since I was switching floors to please help me) after 3 hours of me allegedly being transported and carting my IV with NO HELP and packing all my stuff up I was told oh never mind you can stay here for the night (2 hours later) Awesome...not. Full record I got a colinoscopy, and the solution I had to drink they told me I could drink half in the morning and half that night. I did just that. Turns out that's not how it was supposed to get taken and got made fun of by the gastrointestinal team for an hour and berated. Awesome When my own nurses can't get my prescription right.. I explained thats what the nurses told me I got laughed at. Oh and I gets worse the gastro doctor said I was cleared that night. But the doctor in my wing wouldn't clear me cause as the nurse said "yeah we aren't too good at late night checkouts so well see you in the morning and maybe the doctor will check you out (my operation ended at 3:15 pm.it was 7:10 when I got this news, yeah I'm specific)" full disclosure my bed was soiled from my colinoscopy...no one offered to change it they wanted me to sleep there with no iv no fluids in a soiled bed for the night (they disconnected all my fluids after my operation). Why would I stay there? Oh and they couldn't figure out what was wrong with Me. I signed the waiver and got out there. I suggest anyone else please do the same. I'd really rather die than go back to this dysfunctional hospital, where the nurses say they are super busy but you can hear them laughing and talking about their friends dog rather helping those in need. I will take Novant any day of the week over this fool show. Please don't take your family here get the help you need because it isn't here.
Incredibly rude staff, I strongly recommend against going here for any reason
I only gave one star because you can't give lower. The most dreadful medical experience of my life. I am still too outraged and distressed to provide details but I will in the future make a decision about how to proceed with a complaint.
We are from another state and my husband was down in N.C. for a few days in April and went to this E.R. when he was having swelling in his leg from the knee down and no feeling in his foot. The P.A. didn't do any tests on him and said maybe you slept on it wrong. My husband asked him to look into DVT in the leg and they wouldn't do anything for him, just sent him away. He came home and went to the E.R. in our hometown and found out he had a blood clot in his leg. Thank God it didn't travel up his leg and cause more severe problems for him. Now we have a hospital bill that we have to pay for basically a wasted visit to this E.R. I would give them a zero star if I could, but the site wont accept anything less than one star.
Such an amazing experience, my son fell 8 feet and hit his head and the entire staff took amazing care of us. Everyone was so kind and fast working. Thank you so much to the entire staff and doctors and nurses who took care of us!!!
Excellent service very good a thousand but a thousand thanks for seeing my mother so well attended to love you Atrium Health pineville
This is a top notch hospital. The facility is beautiful. There s a large cafeteria with a Starbucks. Many comfortable seating areas, free WiFi, free parking, and a gift shop. Staff is very professional and helpful. Doctors are accessible and informative. My mother has spent a lot of time here lately, so I ve been visiting a lot.
One of the worst customer service experiences I have ever had with a healthcare company billing office. Hold times are over a half hour. Once after holding that long a lady pretended not to hear me and said she was "hanging up due to lack of response". Their automated system is the worst not recognizing voice prompts and keeping you tied up in automated machine hell for much longer that necessary. They refuse to email you records to expedite your billing requests. It seems patient frustration is their goal.
Dr. Wilson is a joke. I went to the ER with sever back pain and the inability to walk upright. She only wanted to give me pain meds, and send me on my way. I informed her i was taking oxycodone and it wasn't helping the pain at all. I questioned what about tests and Dr. Wilson said no. She would only give me pain medication, NO x-ray, CT or MRI and for me to see my Orthopedic Dr.
I went there for help and got Dr. Wilson who could have carde less. Her attitude sucked.
I refused the pain medication and limped out almost in tears from the pain.
As I am writing this I ve been sitting in the waiting room for 8 hours +.
DO NOT COME HERE.
Worst ER/hospital I ve ever been to.
If I could give -100 stars I would be so ecstatic to.
This place is terrible they will really let you die....
Nurse Mallory,Nurse Angel,Dr.Hewitt and so many others I can t remember their names but they were awesome thank you
My husband arrived at 4am on a Thursday morning via ambulance with heart attack symptoms. I arrived via automobile 15 minutes later. Upon entry I ask about my husbands whereabouts and was told "he is getting settled, they will come get you when he is ready" with very little human emotion. After 20 minutes and hearing this robotic reply 2 more times I became adamant about knowing where my husband is and saying he needs to know I am here! Score! I was now allowed into the inner sanctum of the ED.
The treatment my husband received was top notch. After a few diagnostic tests he was moved to the Observation Unit where his treatment was even better! The nurses were friendly, kind, caring, knowledgeable and professional. When something was requested they made it happen, if of course allowed by the doctor.
My husband spent 2 days here and I recommend this hospital to anyone with an actual "emergency". I believe most negative reviews are from people who don't understand the meaning of Triage in an ED and who could have been better served at an urgent care.
My husband and I both thank each and everyone of you at this hospital, yes even the robotic gal behind the ED front desk.
Go somewhere else. I have a negative experience everytime I use this Hospital. I had another one today 9/18/2019.
My 3 girls were born here good treatment excellent service
Nice people. Pretty hospital. Long wait time to get an MRI. Came in via ER yesterday and admitted to get an MRI this morning. It's 2:40pm and he hasn't seen a doctor yet let alone get an MRI. Still hasn't seen test results from yesterday either.
I haven t experienced the ER here where most of the poor reviews are directed. I ve had two orthopedic surgeries here in the last 12 months though and would have to say the experience was outstanding. The check in process is very efficient, the staff from administrative to medical are all well trained in their respective positions and are customer service focused. The care and procedures to minimize infections was very obvious and the outcomes at least for me have been most successful
Awesome!
When I got home from work yesterday I realized my son had pink eye, it looked horrible. I had a great experience from check in to the time I left. I walked in at 6:15am and my son was seen right away by a NP who was great! He was diagnosed treated and we were on our way home in 30 minutes. Now that's improvement. Thanks guys!!!
B
My mother in law has been here for 2 days now and has not received much of anything treatment wise. She went in with heart attack-like symptoms and wasn t seen for 2 hours (if she was having a heart attack, she would be DEAD). Diagnosed her with a collapsed lung, changed it to filled with fluid and at risk of collapse at the last second. They were going to send her in for surgery for a collapsed lung when it changed to her gallbladder! She isn t receiving any pain meds and (if they re actually right this time), is at risk of her gallbladder exploding and causing sepsis (fatal!). They are delaying surgery as long as possible and making cliche excuses. These people are so unbelievably incompetent. Words cannot describe how angry I am. GO SOMEWHERE ELSE.
This place doesn t even deserve 1 star!! My sister, Angela was sent from her neurologist straight to this zoo! She signed in as Angela Brown but her papers that were faxed over read Angela Brown-Gore. If you re getting paid 50,000 a year or more; who can t put those names together and the Birthdate, plus the address and see that they are the same person. I guess I should have told you that they said the long wait was because they were waiting on the papers. They d been there!!!! I can not wait to see how long the papers had been there. That was one delay of care. We were waiting an waiting soooo long. From 11:30 until 8. Did I mention she was sent for a stroke? Then, there s the discrimination. A lady and her husband asked us to move but wanted the officer on duty to tell us. He refused and I wanted to know why he was so upset. He told them that we were a disturbance to him and his wife. Charge nurse comes out and make us move. Did I mention my sister still hasn t been seen. It s been almost 5 hours by now. My sister was ahead of the couple guess who went back first? Not my sister. You want to see a bunch of immature people that s suppose to be medical go to CMC Atrium ED Pineville What a zoo and my sister had deficits afterwards! I called who I needed but nothing was done the same charge nurse is still there and the same madness. Do not use this ED!
This hospital is unbelievable and sad! It s so unprofessional in the Emergency Room Area. Just here observing not even being seen! For example a triage nurse just walked over to a patient in the lobby and loudly said what are you here for? Have you been triaged? I m appalled for the patient! By the way they had already been triaged... and waiting to be seen! They re people in the waiting room with IV lines already in their arm getting fluids in the Lobby! I wish I could take picture this is crazy! Do they need help? Training? Expansion? I m not sure but I ve never been to a hospital like this in all of my 50 years. I wish I could upload pics you wouldn t believe it if you couldn t see it
From the time my wife and walked into this hospital today till the time we left have been very well pleased with everyone who took part in taking care of my wife. Thanks to everyone there for a job well done.
Worst hospital ever....these people should not consider themselves to be medical providers while they don't care or feel ones pain. I dislocated my ankle and completely bend it. I was in severe severe pain but still They made me just sit in waiting for more than 3 hours.
If I could give 0 stars I would. Brought my boyfriend in because he has excruciating pain in his lower abdomen. Waited nearly a hour to be seen by triage nurse only to be placed back in the waiting area. Damn near 5 hours later and we were still in the waiting area along with patients who had been waiting to be seen as well
Prompt, efficient service as an outpatient. Can't speak to any more than that.
As for the cafeteria... Very much second-tier: Limited, nondescript offerings. Not what I would describe as exceptionally healthy.
Coffee that passed right through the system. Paid the price for that one later.
They have always been good to us in our times there.
They made a medication error costing my family member 20 days in the hospital for what should have been a 2 day visit.. Doctors had no clue what the others were doing. Meds were being thrown around by nurses, hospitalists, and consultants. I was told to prepare for death and decide on a surgically placed feeding tube. Demanded all meds be stopped. Guess what, 2 days later she's awake - severely injured from the hospital stay, but alive. Got the F out. Do not go here for anything serious or complex; they can't handle it. Read the reviews - people with positive experiences are having babies (a positive and fairly easy event) negative reviews from most with an actual illness.
Went the ER for a kidney stone and I WAITED so long that the pain passed before my name was called. I WAS IN AGONY FOR HOURS! Crying on my boyfriend, trying to be quiet so I didn't disturb anyone else. Just waiting...
Have you ever been in constant pain for so long, that eventually your body just drops in exhaustion? Pain still as strong, but now you don't have the energy to move or say a sentence?
They didn't believe me or my boyfriend when we told them what was happening. The staff were unhelpful and unprofessional. They said that the patients are taken in the order that they are received. I've never been to an ER that has done that.
I wasn't allowed to have my phone when I finally was called. I was too scared to move or talk for fear of the pain coming back. They took my blood, left the I.V needle in my arm for fluids that I needed but never got, and was sent back into the waiting room AGAIN.
Again, they had me wait... but this time, I left.
This ER doesn't care. If you want HELP, go somewhere else.
But if you want mental trauma, you're in the right place.
I had an asthma attack around midnight. I couldn't find my inhaler at the time so I called cmc for help. Not only could er not help, but I used the left overs of empty inhalers just to make it through until the morning when I could get them replaced. Cmc should be ashamed. I live literally right next door, and it was easier to drive an hour than to deal with their personal. I never did receive help
Still sitting in the waiting room. It s been 5 hours. 2 hours ago was told there was 10 patients in front of me and now I was told there was 17 patients in front of me. How does that math work?! Terrible emergency room. People have been waiting over 7 hours to be seen. They need restructuring at this facility.
Wow, is my response. This was the best experience I had ever had with a hospital. From the doctors to nurses and the people who work here. My hat goes off them. Me and my family are very Thankful. I personally give them the Thumbs up on customer satisfaction.
People could be dying in the ER and they would still make you wait 7 hours or more
The maternity side was great, we had a wonderful time, Rachel was the best and deserves a metal for her great work A+++, we had our baby boy on 9/24 in room 1503. Rachel went out of her way and beyond. Thank You!!!
This hospital has taken a turn for the worst. It is evident to patients and employees that atrium has put profit before patient care. After working as an RN at this location for 5+ years, I could see some of the best nurses and doctors getting burned out with the constant focus from administration on the bottom line.Glad to have taken my experience to Novant where patients HEALTH is a priority and does NOT come before profit.
I've been inpatient here and thru the ER and even though the wait times in ER have been nuts at least this past year, the Drs and nurses are good and thorough. I'm not sure we can blame them too much for the wait times as the surrounding areas like fort mill have grown exponentially so fast and sadly with the state of our healthcare many folks use the ER for things they really don't need to.
There are some good people trying very hard here. Please be patient and remember that they are here to help. Yes. Long wait time at the ER but it is fair. There are blankets and soft places to sit and rest. Wheelchairs provided as well as wheeled recliners.
The hospital general population rooms are really nice. I watched Disney's Inside Out! You can even browse the internet and watch informational videos tailored to the patient. The nurses and doctors are so kind and patient. I got to stay with my partner overnight. I'm so thankful.
This unit has the best Maternity ward. I had 3 of my children here and they are just lovely. The staff members are sweet caring wonderful people always making sure I'm comfortable and had wait I need. There is plenty of space for family visit and a pull down bed for one guest to sleep in. There is even a patio to sit and enjoy. The best part is the whirlpool tub.
TERRIBLE....About a year ago i came to CMC Pineville for a simple removal of an ingrown toe nail. The staff was great, the procedure went well, it only took 3 hours, and i was pain free the next day. However I feel that since then the ER has gone way down hill. A few days ago i had the same injury so i figured that CMC Pineville did such a grea job last time so why not go there again. WORST DECISION EVER. Apporximatley 10:00 pm i called the ER and was promised a 30 min wait for triage. i arrived promptly at 10:20 pm and proceded to sit there for 2 1/2 hours before i was called in to triage. Once in triage the Dr looked at my toe and asked me a few questions such as when did it happen and how much pain i was in.I explained to her that i was in alot of pain and asked if there was anything she could do until I they were able to remove the ingrown part of my nail. She then told me that they would give me something when i was seen by the Dr. So after another 3 hours of being in pain and sitting in the waiting room my name was finally called. To make a long story short I never saw the Dr again, just the PA. They had to numb my toe twice which is very painfull because the lidocane didnt work the first time or was administered incorrectly whichever the case may be. Only a very small part of my nail was removed which believe was not enough, and when all was said and done it was 5:45 and i was in as much pain as i was when i got there.So here i am 2 days later still in pain , so i call the ER (rude by the way) and see if there is anything they could do for me because i cant see my primary care physician till monday or tuesday. I explained that i was extremely unhappy with the work that was done and that i was still in pain and asked if i could come back so they could correct their mistake or at lest take a look at it. They then told me that i would have to wait and will be charged again for the visit. If you ask me they should correct there mistakes or do it right the first time... Either way i will never step foot in CMC PIneville again. I do undestand that they see alot of people and sometimes things do not go right, but they can at least try to work on their customer satisfaction and try to fix their mistakes for free instead of trying to charge someone twice for something that should have been done right the first time....Yes, This could have been an isolated incident, but why take the chance...
My husband and I went to this ER as he was really sick. We sat in the waiting room for more than 7 hrs after taking xrays, blood work and urine. Told no beds were available and we would have to wait for a bed to get the results. Horribly treated by staff who ignored our concerns. How can this hospital remain open without a properly organized staff who care about the medical needs of others? I am sure this hospital administration does not care about anything but their pay checks.
The entire ER team was kind, responsive, and thorough. Have been there when they were overwhelmed. They have a canny ability to triage and monitor after initial assessment when you're sent back to the waiting area. One time I left before seeing the Dr. and I received a kind letter to inform me of a lab result that needed follow up. That's spot on!
They lie on your medical records. They ask questions while you're on morphine and twist your words. I hate them for that.
My mother who is 85 years old was transported via ambulance three weeks ago. Granted she was being treated in the ED from midnight til 1 p.m. the next day. She came in with chest pain. She was evaluated immediately, they ran EKG, Chest X-ray, CT, blood work and ECHO. They kept her comfortable and informed. I know because I was there with her. The reason she was in the ED so long is they were getting a patient discharged and the room cleaned so she could be admitted. I did not experience the horrible reviews listed. I felt I should shed light on a great experience so other can consider getting the care they need. My mom was hospitalized on the 3rd floor of the hospital and could not have received better care. Sanger Heart provided a determined approach to identifying and treating the source of the chest pain. The nurses, doctors and aides, including housekeeping and food service were outstanding!
The worst experience I have EVER had in my life the wait was 5 hrs long the nurses joke a round patients aren't taking seriously they should really shut this place down ASAP or fire everyone who work there
Dreadful experience. I was hurt at work, needed stitches, and this was the nearest medical facility.. Was screened within half an hour, but found myself sitting in the waiting room for over three hours while literally everyone else was brought back. Ultimately ended up walking out around 4:15 am. I would have been better off supergluing my cuts shut.
Needless to say, I'll likely not be returning here under my own steam.
Been in Er since 8 pm still here how and why do we call it er?? I have never experienced anything like this!! Didn t even want to give a star. The receptionist has an attitude as I m asking questions just starts helping someone else .. The bad part is I m not from around here. Better bet if I was dying I wouldn t EVER COME HERE !!! Btw still in waiting area not even in the back yet nor have I been called !!
My 2 year old daughter had to get 4 stitches last night. We arrived via ambulance and were taken right into a room. We waited 2 hours before we were ever seen by a doctor. I had to keep paging the nurse. Were there for over 4 hours. Our nurse John was amazing, but the wait was ridiculous. I will not be returning to this Emergency Room ever.
Went for a psychical as new patient. According to insurance policy, discuss of medical history is part of psychical. Told doctor I have abc. Doctor said let us do an ultrasound. Total 30 second conversation turned to a more than $200 bill. Because doctor billed it as an doctor office so they can charge twice for one psychical. Countless calls and talked to a few customer service reps who seems only have elementary degree. Talked to other CS who at least have common sense but can not help at all. Asked to transfer me to manager. But manager have never returned my call. Submit billing question on mycarolina website, never got call back, even on their websites, it says they will try to contact you in 24-48 hours. While looking for a particular CS who helped me before to talk again, one CS said you can not speak to her. Another one said without her last name I can not find her contact. The other one said, we can not gave you her last name. My advice to you: stay away from the place with such messy operation.
Why is this hospital insisting that patients and their loved ones WAIT IN THE LOBBY during the COVID PANDEMIC??? Why not let family members wait in their cars while their loved one is admitted in the ER for testing and treatment. A simple phone call to the family member with results is safer than talking face to face in the lobby. It s safer for the healthcare staff, too. THIS CRAZY UNSAFE POLICY OF FORCING EVERYONE TO WAIT IN THE LOBBY NEEDS TO BE CHANGED IMMEDIATELY!!!
NEVER VISITING THIS PARTICULAR SCAM HOSPITAL AGAIN! My husband came in with stomach flu (our pharmacist told us so, doctors couldnt...) 3 hours later i came out to see a nurse chit chatting with another ladies to ask for anti nausea pill for my husband (it was pretty empty that day) 5 hours later he got his first IV, about 11 hours later we went home with 1 anti nausea pill, 2 IVs and blood test and was sent a 3k bill. So when i called to ask why so much for those things they said we had level 4 emergency...there is total of 5 ,ok? :D 4 means they get to you immediately ...so when i told her how many hours this whole ordeal took and it wasnt level 4, obviously, i was told to raise that concern to customer service (obviously raising that concern to them aint going to change my 3k bill)...So where is the logic here? We are billing department and you owe us 3k for level 4 and your level 4 took 11 hours to do 2 IVs, anti nausea pill and a blood test while hospital was fairly empty? Like what kind of scam is that? GO SOMEWHERE ELSE FOR YOUR OWN GOOD. My husband was feeling better on his own 5 hours later (thats how long it took them to give him his first IV, if no longer). Can`t believe hospitals get away with scams like this....Level 4 my ass.... <2.9k just for that btw... no wonder...all about how can we suck more money out of poor people and insurances, not about how we can actually help...freaking sad and pathetic i would say....
I don't think it should even get ONE star!! This place is absolutely HORRIBLE!! I would advise you, DO NOT GO TO THIS HOSPITAL!!!!!!!!!!!!!!!!!!! Someone who didnt like a friend of mine put bleach in her water bottle and she was so thirsty she downed it 3 seconds flat without thinking and when we got to the hospital, she was literally begging for help but they told her she had to wait!! For an HOUR we waited and they still hadnt seen her! IT WAS AWFUL!!!!!
Everyone was absolutely as nice and helpful as they could be. Treated patient and family with kindness and were amazing!
I am sitting in the E.R as i write this review!!! This is the absolute worst E.R i have ever seen!! The front desk staff is really polite but some of the nurses are just down right disrespectful . I have been here for 5hrs and havent seen a doctor YET!! Several ppl have walked out and i still cant get to the back.smh Will upadte this when i leave. Smh
10.5 hour wait in the ER, with no communication from staff, all while the Atrium website indicated wait time of less than an hour. So you can throw that estimate out the window. Also, their version of my medical history of this condition - as shown in my medical record/report - was just plain wrong.
Staff were apologetic about the record delay, but showed no inclination to try to fix what caused this; only made excuses. If I ever need ER services again, I'll definitely AT LEAST go to Steele Creek, but I'll most likely try to find a Novant facility.
Very cooperative staff
Excellent service..
5 star
Death has to be better than waiting at this er! Go anywhere but here! As I'm writing this we have been waiting 7 1/2 hours. We haven't seen a doctor! We're still in the waiting area. The service when we finally see a doctor could be the best I have ever had and I would still give it one star.
I give thanks to god and to the all medical group doctors and nurse at Pineville for an excellent job and attention to every patient and my respects to everyone that attend me and caring for me may god bless them all for their labor and outstanding attention to every patient
Too long to wait for service, hope I don't die in the waiting room. Most of the people are super nice, but the company itself is so bad. I gave them 1star because I couldn't give them no star....
The E.R staff is the worst
They show absolute no regard to the patients and/or there family
They don t even deserve one star!
My brother was having a breathing problem while recuperating at Atrium from a serious illness. His oxygen reading went way down and he was taken to ICU. They put an oxygen mask on him but we were told they would NOT use a resuscitator if needed as he was a DNR. His Living Will was on file with the Hospital. I had never seen his Living Will but was shocked as he is not that old nor were we told this was an incurable illness. Well, I have seen his Living Will since and there was NOT a DNR. They would have let him die had the mask not worked! I know his case was complicated but that was a serious mistake. He was later released for rehab from CMC and was back at Piedmont Hospital less than 3 days afterwards with a pneumonia diagnosis.
I was at the maternity ward for 3 days giving birth to my youngest child. Overall the nurses, midwives and doctors were friendly and understanding with all of the complications I've had during my stay there. However, I was really disappointed after finding out that this maternity center DOES NOT have a nursery. My reason being is because after 4 dosages of oxytocin, benedryl, pain meds and delivering a 9 pound baby I was SEVERELY out of it and it was really difficult caring for a newborn baby with so many different meds in my system. Spite the failure of a provided nursery, the staff did do their best to support me while tending to other patients under their care that night and I am grateful for that.
Thank you all for your kind and respectful care during my stay. God bless you.
I had to be there Sunday night to check on a friend and the nurses,Dr and the registration rep were some of the kindest helpful medical staff I have ever encountered. I wish a thank you was enough to express my gratitude.
Terrible, Terrible ER, came in for an allergy to a medicine around 9 pm on 5/28, the PA that saw me first talked to me like i was an idiot or a 4 year old, just because I am Hispanic doesn't mean I don't speak English, I think I speak English better than her. they sent me back to the lobby to wait, about 1 hr later they called me in again to do a heart test and to draw blood, they left the IV connection on and sent me back to the lobby, after 3 hrs, I told them I needed the IV taken off and I wanted to go home and rest, that was insane to wait there with the pain I was suffering. 10 minutes later they gave me a bed and then pain killers and sent me home. There was a gentleman with sever pain who had been waiting for 4 hrs and told the lobby attendant to get a nurse to pull the IV port out, no one came to help him so he started to take the IV out, the police came to stop him and then an extremely rude nurse came to take it out right there in front of the whole crowd. I young lady was in the waiting room with me afraid that there was something wrong with her pregnancy,, she had been waiting for over 4 hrs, not sure what happened to her but pray that she got the help she needed. TERRIBLE EXPERIENCE. And to the nurses and staff in the ER you are the worst.
My brother has been in the hospital since Saturday June 13 saying that he couldn't breath my brother was fighting with the nurses in the ER when they tried to give him oxygen but they left him in the room alone when he then coded; they did CPR and was able to get a pulse he was taken to ICU when they kept him sedated. these last few weeks the doctors have been lying and telling us contradictory things about the health of my brother. they have not been aggressive in treatment. weeks have went by and my brother is responsive and have been communicating with blinks and head gestures; he also can move his limbs. the doctors who haven't spent more than 3 mins with him keep putting in their notes falsifying documents stating that he is non responsive. We asked for other alternative ways to treat him for his kidney disease, they refused so we asked for a second opinion they then brought up a ethnic committee and they were adament that the meeting would only be a suggestion but not a decision well yesterday they said they would stop treatment for my brother; in other words they will murder him and its legal. we have 24 hours to get a doctor to accept him into another hospital or my brother battle will be lost.
My dad was admitted to ICU with Sepsis (Deadly Blood Infection) he was only in ICU one day, but it was awful! They put him on the toilet and left him, they told him to pull the chain when he was done. He went to pull the chain and the chain was broken (pulled to max) so he was unable to get help. After 40 mins. on the toilet the assistant nurse came back (after the other nurses sent her on lunch run) and was in tears she felt bad that he had set there that long. I don't blame the assistant nurse as she was following what was told to her by other NURSES!!! I have a long list of things that were messed up with this hospital too much to put here. I can tell you that if you have a problem PLEASE call the hospital and ask for Patient Customer Care, they will take your info and get it to the Hospital and someone will come to the room and talk to you. After I called and complained my dad got better care.
Nurse's services and their support in the maternity center was awesome during this pandemic (except one rude nurse). Doctor's are okay too.
Only 3 stars due to their billing department's poor service, not a service it was a trouble, collected 800+ bucks during the stay forcefully without any paperwork and we have not yet received the statements even after 6 weeks. Regretting, I should have refused to pay it without any paperwork. Not sure how I am going to submit the details requested by WageWorks to process the FSA card payment/claim.
There were good and bad things about my experience here. The rooms are nice and spacious, most with porches to the outside which was amazing. Some of the staff is amazing, some not so much. Here is why I have to give CMC Pineville 2 stars:
It took 1.5 hours to be checked into my room for delivery. True, I was a first time mom, but the fact is it took too long, and I was unable to get the epidural I requested upon arriving to the hospital. Our daughter was sunny-side up, and delivery was very painful. Though they did not get me my room in-time, they were great during delivery. The nurse the second night, however, was terrible. Constantly interrupted our sleep because she didn't know how to use the equipment. We also didn't see the lactation nurse regularly. Again there, some were great (Lean), others didn't provide much help or accurate info (personal breast pumps are just fine thank you, 10 months PP and it's still working great).
The thing that makes me the most upset was what happened the second night in the hospital (with the bad nurse). Our daughter was having an issue with high bilirubin levels, so it was important for her to eat. We were trying breastfeeding, for over an hour at a time, but she was still hungry. Finally at around 3am, we were all exhausted. We called the nurse and ask that our daughter be taken to the nursery, and given some formula. Well, they wouldn't give her any! They just said, "we don't recommend formula if you're trying to breastfeed.". They took her for 45 minutes, and brought her back screaming, because of course she was still hungry. And of course, this didn't help her bili levels either. They eventually gave us formula a few hours later, but only with a syringe to eat from, saying only to give her a tiny amount.
When our pediatrician got there, she was pissed.
Apparently it's hospital policy to wait for the approval of the pediatrician to give formula? There was also a questionarre that asked "has your baby had anything but breastmilk at the hospital?" I honestly think they discouraged us from feeding her so their breastfeeding numbers could look good. My daughter wound up needing to stay an extra day to lay under the bili bed. I don't know if it could have been avoided had they honored our request the first time, but possibly.
Will I ever deliver there again? Probably, just because it's so close to our house, and again, the rooms are nice. I just know I need to be more demanding next time.
These idiots billed me 900.00 when I wasn t even seen!!! I waited 3 hours, drove to a different hospital in pain, and then come to find out, my credit is shot down by them billing my social, I never got a bill in the mail because we didn t get that far!!!! I even called to verify that they will not bill me sitting in their seats for 4 hours before moving on to Steele Creek hospital. I m so livid!!!! This is so illegal!!!
after waiting 2 hours, I drove to Steele Creek hospital ER and got in BEFORE the time it took me to get me through the waiting room... and no one can tell me IF IM STILL Being CHARGED BY THESE STUPID PEOPLE. Thanks, Pineville ER, for making me wait 2 hours. I realized I could get better help driving somewhere else with a serious condition. I appreciate you, for making me realizing what horrible service you provide, and if I were dying, I couldn t write this review. One less furious person, to let you know... you better have not charged my insurance for my 2 hour wait with no service.. or there will be a lawyer. If you have a broken anything or dying, go somewhere else.
Essentially a new facility, with a nice, relaxing environment.
Professional doctors, nurses, and surgical staff. Compassionate care and dedication to detail are clearly high priorities at CMC Pineville.
After a horrific experience at CMC Main, and a chance to see both at work (handling the same problem within days of one another), it s obvious the two facilities could not be more of polar opposites.
CMC Main = Avoid
CMC Pineville = Highly Recommend
Keep personal things close. Get a nanny cam. Things get taken and thrown away without them asking first.
Also get sent home before you atr about to take care of yourself.
This is ridiculous. I took my husband with a back pain. We ve been here for more than 5 hours and nothing. Finally, we left. What is the point to go to an ER ?, EMERGENCY, meaning? You need assistance fast, right ? , well, this Is not an ER, is wait there until you drop dead.
I wish I could find a Hospital here that treats people with dignity and respect.
My experience was great. From the minute I limped into the ER doorway, someone ask if they could get me a wheelchair. I told them thank you but I would be fine. I was there for my knee, which was obvious. (My husband dropped me off at the door, because I didn't need to walk from the parking area.)
The waiting area was not completely full, but it was quite busy. The two people working at the desk were pleasant and friendly. They apologized about the waiting time. My response was, *we brought books, magazines and word puzzles to pass the time* so we're good to wait. Every personal that walked by us apologized about the wait time. We replied, It's okay. When I was taken back for vitals the nurses and drs. in the hallway were happy and joking around with one another and with the patients. It was not a hostel work place even though they were swamped...
I went back out to the waiting area and continued to wait. When my name was called I went back and the nurse was friendly and not in a rush, very pleasant. When the dr came in (Thomas Novak) he was friendly as well.
My experience was great considering the wait. I checked in 6:30/7 pm and left around 1:30/2 am.
I was there January 12, 2017.
Had my daughter here 2 months ago and the nurses were amazing. Nurse Winter who took care of my daughter and nurses Cecy and Angie or Angela my nurses those are the 2 nurses I can remember thank you. All my nurses were amazing I wish I took a photo of the information board in the room to list all of their names. I got my meds on time all day every day. Even the ladies who cleaned the room were extremely pleasant... Nurse Donna in delivery you too were amazing...love y all thanks for your excellent care.
My Daughter has been sitting in the waiting area for hours. She advised me the waiting area is not clean. Do they not realized Covid 19 is real!! Can you imagine a person who is sick, have not eaten or drank anything and awaiting to get a room. Atrium Health, me being a frustrated Mother is not pleased about this at all!! Thank God she said the staff is nice. What happened to making a patient comfortable or checking to see if they need anything if you are going to have them waiting for hours. SMH!!
Find another ER to go to if you value your time and health. Waiting on CT scan results from almost 6 hours ago. Have been here for a total of almost 9 hours. I ve asked multiple times if I can leave and get the results tomorrow so it s at least not a total waste of time. No one can give me an answer and they also cannot find the answer for me. I m met with rude, short responses that show me I m not valued as a patient. Also there s trash all through this place and in the 9 hours I ve been here, no one has come to clean it up. The same messes are in the bathroom that were there 9 hours ago. Tissues, vomit bags, used face masks are all over the waiting room. Horrible experience.
terrible experience, ER nurses have NASTY attitudes.
Terrible my daughter waited 6 hrs we had to go to another hospital there was another lady waiting over eight hrs. Whats the purpose of a emergency room and you have to wait that long people can die like that. I will never go back there they need more doctors so this don't happen to no one else. I'm being honest things need too change here staff is ok it's the wait time just want to help the next person out focus on the facts here not being negative
We were sitting with one couple that had been here 5 hours, and another that had been here 4.5 hours.
There seems to be NO sense of urgency for anyone.
