Carolinas Medical Center Pineville Reviews

Came to ER with breathing levels of low 70's. Had been virtually diagnosed by general doctor with bronchitis a few days prior. ER was slammed all night with constant ambulances arriving. Oxygen level was checked and I was put on oxygen but left in waiting room due to lack of rooms or halls for me. A nurse came every hour or two to check on me and my vitals/breathing. They did their best to make me as comfortable as possible. The next morning, I was taken to a room, kept on the oxygen machine, a bunch of blood tests, ekg, lung x-ray and Covid tests were done. They came in every hour or two and checked my levels. The Covid test came back positive although we are basically homebound with only necessary trips to drug/grocery store. Based on my frail/failing condition, they said my symptoms indicated I had the virus at least 10 days. I was immediately put in Acute Care. The doctors, nurses and personnel were absolutely kind, helpful, friendly and amazing. Because they needed all the beds they could get for those in worse condition and my oxygen level was climbing slowly but at a regular pace, they sent me home but still in acute care with an oxygen machine, daily visits from paramedics and multiple face to face virtual doctor appointments. Eventually, I was moved from Acute Care to the "Observation Floor". I lost 20+ pounds, most all muscle tone and took well over a month to be about to walk around the house without falling. It has been several months and the weakness persists but we know I will eventually regain all my strength. My GP, when he found out what had happened said had I not come to you when I did, I would be dead. We are in forever appreciation and genuine thanks to all of you for saving my life. We realize how difficult this year has been for the facilities and medical personnel and how much you have all sacrificed for us. We realize that regardless how bad I felt, we all knew you were doing all you could do and we could do our part and wait patiently in the ER waiting room. Please know that you are all such a blessing to everyone!!! With this horrible virus, being overworked, overwhelmed and exhausted, please know you will always be in our hearts and prayers.

The Shaw family wants to express our appreciation of all the care and love my mother (Gloria Shaw Scott) received during her stay and departure from there last week. We are grateful for doctors, nurses and facility staff who administered to mom up until the very end. You made a difficult time for our family much easier to bear during her final days...God bless all of you.
Sincerely,
Caroline,
Steve,
Gary.
Barbara
Brian

They didn't take long getting us a room and prep for the baby

Went to the hospital in October 2020 because I felt I had a COVID symptom of shortness of breath so they took my vitals, got the COVID test, gave me a pill and a prescription for 7 days, a few weeks later I got a bill for $53 now it s April 2021 and Atrium sent me another bill for 1297.74 saying it s due immediately. . My whole thing is almost $3000 just to get tested for COVID-19 and get a prescription.

Beyond the worst hospital if I can rate it zero stars I would. The nurses need a huge attitude adjustment my bf went there with the worst stomach pain to the point where he couldn't stand up. Was left in the waiting room for 7 hrs before being seen by a doc to put an iv on him and never saw the doc again. Was greeted by a disgusting nurse who clearly isn't fit for the job. I told him to get a nurse to remove the iv and find a better hospital. I wouldn't recommend this hospital to my worstenemy, 0 stars on my end. Beyond horrible. Do not go there!!!!!!!!!!

I didnt want to put any stars but thats how i got to comment i literally HATE this hospital i mean HATED IT I went there because i was in servere pain i went an pain and im still in pain sat in there 5 hours just to come home an the same agany i felt when i got there i hope they shut this hospital down the people is only there for the check not to help or save lives i also think no black people should go to this hospital period i felt racial profiled like i was faking agony pain while in tears they treated me like a junkie an refused me pain meds until i was about to be discharged couldnt tell me what is wrong with me just guessed i literally was in tears an i still cant walk or do anything i need to at this very moment because they gave me the weakest pain meds they can give anybody im very disappointed in service there will never go back thats a promise just TERRIBLE

From the time we arrived in the ED everyone (security , support staff, volunteers, Nurses, Doctors, Nurse assistants, unit secretaries, lab, Respiratory, IV team, Phlebotomy, dietary.... I am sure I have forgotten some one ) treated us wonderfully well. Thank you for making a very sad time in our lives as comfortable as it could have been. Your caring and support was amazing and very much appreciated.

My daughter was on a lot of pain she went to the emergency room and they let her wait and wait , they were taking people in that came after her, she call me crying in pain and she left the hospital with out any help from then but I bet they will charge my insurance, I hope nothing happen to my daughter, bastards

I have been going to Pineville hospital several times to the Er and it was terrible. I six in the ER for 6 hours couldn't see my vision was gone. They took my bleed pressure that was 178/13. I had to the trying to find way to tell them that something wrong come to I had diabetes that was 858 I almost die
I went last week for my sugar the did nothing but have IV fluids and I was there for 7 hours
They let me go I wasn't home 4 hours my arm big as baseball bat I went the oh you have infection I told you lieng the took blood last no infection I got from here they up something give me some meds sent me. We Google the meds and my arm it was stuff infection they gave me

This hospital is the WORST! My niece went in with pain at 3am. It is 7:30am and she has not yet been seen by a doctor and they wanted to send her home in the same condition as she came in. That is the definition of mediocre care. Your patients deserve better care!

I hope nobody goes here. While our family waits for official documentation and I pay for my wife to attend therapy due to our loss I hope no family will agree to send their loved ones to this lackadaisical facility. Atrium health is the worst thing that could've happened to healthcare in the Carolinas.

In the waiting now for 3 hours. Came here to support a friend through this ER visit and imagined there would be some type of wait but this is unacceptable. I m pretty sure Atruim can improve their ER experience. Went to the Nurse at the front to at least find out what next and she was clueless. How is it that they expect people to wait 3 plus hours without a clue as to what is the next step or an estimated time remaining before seeing a doctor. I imagine once we re called back to see the doctor there will be more test and another 3 to 4 hour wait. Atrium Health if you re listening this once again in unacceptable service and somehow you need to find a way to live up to the standard of service in excellence you claim you have.

I had an absolutely amazing experience with everyone at CMC/Atrium Health Pineville - starting with the ER and triage staff and including the emegency surgery team. At times they were waiting on me, not the other way around. I was in and out with pretty major surgery within just a few hours from showing up at the ER. Super grateful to the nurses, doctors, surgeons, and staff.

My father had a stroke last week and my mother had her kidney/ureter removed this week. Very friendly staff. Excellent care for both of my parents. Thank you so much!

I went to the ER and after 6 hours of waiting, I got one test and one scan which took another 2 hours and after all that they said we can t find exactly what s wrong wth you so weee just gonna send you Home ??!! Like, they didn t even try to find anything out!

Sat for 4 hours while my son threw up all over the lobby floor, with a 102 fever. Not a single soul in the lobby the garbage receptionist was sleeping... Screw this place, what a disappointment.

ER in this place is a joke they will over charge the hell out you and leave you there for hours and will find nothing wrong with you ..I have heart problems and this place failed me In finding what was wrong with me..save your self the headache and go to the hospital by South Park

This is the worst hospital I have ever been in!! I brought my husband in the ER at3pm today with chest pains and we are still in the waiting room at7:50pm. This is the most incompetent excuse for an ER I've ever seen. A nurse came out and told us that there are 13 people ahead of us and some of them have been waiting 6 hrs already. What the heck!? Next time and every time after that we'll be going to Novant

If you are having an emergency do not come here. Walked in with severe abdominal pain, shortness of breath was asked to sit in waiting room after taking insurance information. Only after several requests to be seen and requesting triage was I admitted to triage. I have worked in numerous medical settings and the level of service and patient care was a joke. Thank goodness I was not having a heart attack. It was only after asking for a patient advocate did we get any quality of care. The PA was professional and did a good job. The nursing staff was almost rude and seemed totally uninterested in providing any level of care. The nurse could not get a line started and had to have someone else come in. He was professional and did a good job. If this had been a heart attack I doubt I would have survived. This er needs to be thourghly evaluated and changes need to be made! When someone enters an emergency room with heart attack symptoms they should immediately be evaluated not told to take a seat in the waiting room, where we stood for over 20 minutes repeatedly asking for assistance.

My adult daughter was just operated on yesterday for an appendectomy. Her Surgeon was Dr. William Paul Banish. His bedside manner was excellent and he explained everything thoroughly as well when she was in recovery he told us what he did and was so comforting.
Job well done Dr. Banish.
The staff was excellent too!
Bless you all
Beverly Robb

Nurses were very caring but to be in the emergency room for 11 hours and counting is insane.

Don't go here. Find somewhere else. I waited six hours in the waiting room and over an hour back in the room after being told I was fine. I even unhooked myself so that I could go to the bathroom. While I could hear the nurses goofing off.

I left feeling the same way I felt coming in just more tired.

Find somewhere else to go. The staff is nice but that isn't why I come to the hospital.

My pulmonologist wanted me admitted to the hospital for monitoring and testing. My mix of medications was causing too much magnesium (found this out later at another location), and I was having problems with breathing, weakness, and confusion. Never got admitted to the hospital, but spent several hours in the ER, where the doctor gave me medication for indigestion (which I didn t have), then sent me home. Nurses seemed to be aware of the problem, and were very attentive and expressed their concern to my husband, but we ll definitely be avoiding this place if at all possible in the future.

Nice hospital and doctors. Everyone is very nice and helpful.

Yea I ve read the bad reviews and I have had a bad experience in the ER where they really couldn t do anything for my toothache, but when I was having heart palpitations they became Johnny on the spot and took real good care of me. They performed soo many tests to find the problem and it turned out for the best. I thank everyone there for all they done now I just have to do my part. Thank you!

They took such great care of us at the maternity ward, all the nurses were amazing!

I was in for dizziness and blurred vision on Sat and Wed. Both experience were great. All the staff and nurses that were attending me were professional and very nice. Even the cafeteria food was good. Highly recommend!!!

My 88 year old mother spent nine hours in the emergency room. She was having severe hip pain. They did an X-ray and gave her pain medicine. She was never offered food or even water for the entire day. This hospital has gone downhill since Atrium.

My sister was in the hospital and I came everyday for 9 days from 9:00 till 8:00. The nurses wouldn t wait on her I had to get her water and insist that they bathe her. The nurses just didn t seem to care. She passed away she had been in the hospital for pneumonia and lung cancer and they put on her death certificate that she died of head and neck cancer and COVID-19. I would not recommend this hospital to anyone.

My wife and I are working with the OBGYN group in Pineville. Doctors and staff are doing a very nice job.

On another topic, the Billing Department's incompetence knows no bounds.

We have on many occasions (at-least 4) attempted to gain clarity on outstanding bills and payment schedules. Each time, we are given different information, with different invoice totals.

Like most medical institutions, the business side of things at Atrium is a disaster. I can t blame the employees we speak to, as it is managements fault they are insufficiently trained.

Is there anyone at Atrium that can have an intelligent conversation, with accurate information, to allow my wife and I to gain clarity and resolution?

Looking forward to a response.

Worst experience of my life asked for a cup of water laying in a bed a year ago and got forgotten about till my results came

I would give 0 stars if I could. Came here with my wife and she was in the lobby for 7 HOURS!!!! Their reason was because they are short staffed. Honestly not my problem. Staff was unfriendly and unconcerned. I had no issue with Atrium Security since they were helpful as much as possible.

Atrium Health DO BETTER!!! Something needs to be done. No one at a level 10 pain with pre existing conditions associated with their emergency should be forced to wait in the lobby, with a mask for that period without fresh air!!!!!!

Will be getting information from all management personnel on duty.

went in with chest pains, tingling down arm. Was seen right away by the triage nurse, EKG, BP taken. then I was told to sit in a chair in the hallway for 3 hours. Not one person came to see me. At the 3 hour mark, I decided to go home b/c it was late and I wasn't dead. The triage nurse said it was ok for me to go and removed my IV. Today I am still experiencing chest pains, so I called the ER to see if I could hear the results of my EKG, and they told me that I could not have it b/c I walked out without seeing the doctor. I stated to her that since I would be billed for this EKG, they should get the results for me. She stated that if you walk out, they can't charge you and the hospital EATS it. SINCE WHEN? I always get a bill from them! ) Anyway, I digress... She spoke with her manager and came back and told me to call Medical records - so I did you have to fill out forms, mail it in and wait THREE WEEKS! 3 weeks for an EKG that may or may not tell me if I am inclined to having a heart attack.
I am so upset by this. this is MY hospital. I live right next to it. I have had surgeries there and have been in the ER before and everyone was pleasant. From the get go last night, everyone was rude and slow and like, nothing or no one mattered. One orderly even told an older woman sitting in a wheelchair, that she could just leave the IV in her arm or keep bitching about it (VERBATIM). I almost went off right there and then, but I remained calm.
I sat there for 3 hours, while everyone that was in the waiting room came in and went into their specific rooms to see the doctor. I couldn't believe someone was left there with chest pains.
Now, since I cannot get my results and NO ONE wants to help me, I am forced to either go back there and made to wait again, because you KNOW they will see my name and intentionally make me wait hours and hours... or go to another hospital. out of my way. I'll probably die before I can make it there. Thanks CMC. I'll make sure my Will has you listed for a thank you bouquet for killing me.

My husband entered the ER on 7/25/19 around 6:45pm. The ER was slightly busy, I've seen it much worse. My husband had the classic signs of Meningitis (nausea, sensitivity to light, headaches, fever of 102.9, chills, sweats where he would drench his clothes, pain in back and neck). We were put in triage area with others & waited for 2+ hours, during this time he got vital signs & an IV with fluids right off the bat, this ties us in, if we leave after this it is considered "against medical advice" & we will be charged with the bill. As we sat there I saw an elderly lady, very swollen Left leg in a wheelchair w/her family members. She had been diagnosed w/a blood clot. Obviously had dementia. As we all continued to wait the lady became overly tired & began to slump forward in her wheelchair, I became worried she was going to fall out, I went up to the RN in charge of triage "Becky" & asked her could the family use a recliner from the main waiting area so she didn't risk falling out & she could be more comfortable,? Becky responded "the chairs can't be moved, they can move her over there if they wish." She didn't seem concerned at all. This is a liability to the hospital if this patient falls! I am a RN too! The recliners have wheels,there was no reason she could not have rolled that chair over to help. As we continued to wait, the X-Ray tech came out 3 times, requesting my husband get a chest x-ray, which he told her he had the previous day at Tryon Medical. Get the report from them,It was negative. We continued to sit in the waiting room until I asked to see a charge RN at 12:30. During this time we witnessed 2 different patients remove their own IV's, 2 patients leave "AMA", & listen to many others complaining about wait times. The polite young man at front desk proceeded to get the charge RN. Pretty soon another man, whom I assume was a RN, asked me if he could help me, I explained I was waiting to see the charge RN, he told me she was busy, I stated if she could not come out then I would like the house supervisor. He responded, " there is a chain of command here, the charge RN will decide if you get to see a house supervisor, I could go have a seat & wait. " He was not friendly & I was not being rude nor disrupting, so his demeanor was uncalled for. They immediately called my husband back, drew more labs, sent him back out from to wait again. Meredith, the charge RN came out later, asked me to come to the back. She was very polite & explained there were no rooms in the hospital nor ER. As I said, I am a RN, I understand but as I told her NO ONE is coming out to explain ANYTHING to the patients. It could have deescalated a lot of issues if someone would have just come out, explained things, offered blankets, showed a little understanding & compassion. At 1:26 am we were finally taken back. The RN and MD both came in immediately. MD ordered blood cultures & labs, understand, we still do not know what my husband has & he has exposed a lot of others to whatever, was never asked to wear a mask. No one got the cultures until 3:35 am. He had laid there 2 more hours waiting! He finally was moved to a surgery holding area at 4:45, where he would stay for the next 3 days! A bay area w/curtain.Restroom down the hall & NO shower. The floors had not been cleaned, his trash can overflowing, I have pictures. By Sunday, late, he finally got a room. This where we meet "Dr. G." Multiple tests were ordered, more labs, CT's, antibiotics, etc.Still no answers, my husband still having all the symptoms he came in with. Still waiting on results. Tuesday, I had left briefly, Dr G comes in & tells my husband he has LYMPHOMA! Consulting Oncologist & getting biopsy. Oncologist came in,says he DOES NOT have lymphoma! Consulting Infectious disease, Dr Lang. We wait all night. Wednesday, Dr G comes back in, we tell him what Oncologist says, he leaves, comes back &says he spoke w/Dr Lang & agrees he has Lymphoma. We got second opinion next day from an Oncologist.. he does NOT have Lymphoma!

My daughter which is pregnant is in there now since yesterday is not being taken care of. The nurses and doctor are not properly treating her. I really hope she is not getting treatment because of the color of her skin. I fo not reccomend this hospital. And someone will answer to me.

This is the worst place to come to. I came for chest pain and waited 6 hours and still didn t receive my results. This place needs better management as well there traige system is horrible. They also need more Doctors. This is the WORST.

The most awful Emergency Department experience. I brought my 91 year old grandma after her primary physician advised that she go to the ER ASAP for fluid build up in her lungs and heart failure. After we got checked they took her away and did not allow me to go with her, even though I explained she speaks zero English and someone always go with her to translate. The woman was extremely rude and came back after 10 minutes saying we need you to translate. After that, they took us back to the triage waiting section and took us away again to run more tests. After the tests were completed, they said we need to do an X-ray and took us to the main waiting lobby. We are still sitting in the lobby waiting to get an X-ray. We are going on hour 7 at this point. Nobody has checked on us and others around us have stated they have been here for over 10 hours. One man in particular, who was here before us, said he was brought in by an ambulance for chest pain and still has not been seen. We have been in an out of hospitals with my elderly grandmother and we have never had this terrible experience. The workers are extremely rude and not helpful. Also, the wait online said the ED was currently only experiencing a 15 minute wait.

Do yourself a favor and go anywhere else but here the staff is a joke wait times are crazy I ve been in for back pain and was treated like a junkie and did not receive any type of relief. Now I am currently on hour 5 of waiting for them to see my mother who came in with bad chest pain. But they don t care because she doesn t have heath insurance. Atrium heath is an absolutely terrible hospital I wouldn t even bring a test rat too.

They were awesome when I had my baby here! Very outstanding! They go over and beyond for their patients!

The staff needs some training in customer service. The lady at the desk when you sign seems like she doesn t want to be here she is rude. They are slow and don t seem to care.

I dont even want to give this place 1 star!!!! While in the emergency room with my cousin because her throat was closing, The nurses attempted to give her an ivy and stuck her 3 times with no success. Afterwards another nurse came in and wrapped the rubber band around her arm to attempt to draw blood again. She asked did she have any other options because she had been stuck 3 times and the male nurse by the name of BRANDON ripped off the rubber band from her arm and said: " if u don't want to get help then why did u come to the emergency room? And said ur not even my patient" and stormed out of the room. We were stunned that BRANDON would be so rude about my cousins question and appalled that he would act that way for no reason. We made a complaint with the charge nurse Cynthia who stated that something would be done about it but did not seem too convincing. I am calling the hospital Board to complain about this horrible experience. My cousin no longer felt safe to be in this hospital and decided to go elsewhere. Mind u ... with a CLOSED throat!

I was shocked at the lack of care I received. I had severe nausea, vomiting and diarrhea for 3 hours at home. I called my doctor and they recommended we go to the ER. We chose Atrium Pineville because we thought they were the best in our area. After waiting 2 hours we finally saw a nurse. The Zofran shot made me feel much better. Then back to the waiting room for 2.5 more hours. In hindsight, I should have kept Zofran at home and just taken that. Do not go to this ER!!!

I had bypass surgery here, the service from check-in to check-out was top notch. The nursing staff was outstanding, could not have asked for more.

I have had good experiences and mostly bad. I don t understand why those Doctors are there making people suffer. I pray that God remove all the bad weeds and refresh a new harvest because their E.R., nurses, and doctors need it. They don t care about how bad anyone feels or look...all they do is play around with each other and laugh about God knows what. Lord have mercy on this place.

I spent a total of 14 days over 2 visits to hel with pain management prior to and after 2 back surgeries. I have nothing but extremely high praises for the nurses and nurse assistants as they were responsive and understanding of my situation and so extremely nice. Even the food was great! No complaints at all!

I just recently had a c-section at Atrium Pineville and they are out standing. I was so nervous because I am new to this states and I had all my other kids at the same hospital back home, so I very uneasy before my surgery. They were very nice and explained everything clearly during before during and after my surgery. Every nurse I was assigned afterwards was very kind and nurturing I really felt home so much so I stayed and extra extra day. Just send a special thanks to DR. Barkley, DR. LV, Dr Leader, Nurse Anna, Nurse Molly, Nurse Marsha, Nurse Melissa, Nurse Kami, Nurse Charlotte. And a special lunch aide Mrs. Clove

Wanted to commend Pat in Medical Records at CMC - Pineville for her professional, kind and pleasant attitude! She went above and beyond great customer service - minutes after the office closed! Most appreicated and a HUGE help to me and my family.

We delivered a baby there in June 2012 and had an amazing experience. We definitely lean a bit more hippy and were a little concerned about getting swept up in the medical establishment. However, they were very good about following our birth plan and allowing us to have a great experience. We highly recommend!

Hi this is soccer girl that is going to college. I had fun getting surgery here. They treated me with care. I wanted free food but there was no free food. I tore my ACL and it hurt so I got surgery here. Don't worry it wasn't life threatening. The staff was nice and put priority over me instead of others. Thank god for this hospital. I would definitely tear my ACL again so I can visit this hospital. There was no wait for the surgery because of my scheduled surgery appointment. I love you Dr. O'Neil. 5/5 stars would recommend.

I have never in my life encountered such a rude , disrespectful and inconsiderate staff member .That female at the desk in the ER does not need to be working in the public if she don't know how to talk to people. This hospital will never get my families business ever again because of her disrespectful self.

Just came through for a hysterectomy. Everyone from the front door, registration, to the surgery prep, all nurses, doctors, anesthesiologists, the surgical staff, again all nurses.... FANTASTIC!!! I was taken very well care of. They cater to you and patient care and comfort is top priority! We had all 3 of our children here and it was just as fabulous then. We've been in and out of here for 8 years now! Dr. Garcia was amazing. We love Sonja at registration. And nurses in Maternity who took care of me after surgery...Darleen, Laurie, Dawn, and Charlotte....I think those names are correct. You made my stay just right!

We came to the er after my husband fell down the stairs, and it was going to be 2 plus hours....The waiting room was full!!!

If you have an urgent medical need, go to an urgent care facility and avoid this ER at all costs!!! You will get hit or miss care depending on which staff members are working and the difference can be night and day. After 12 hours in this ER with my wife, we left to seek treatment elsewhere. After the shift change, the new nurse would not come into the room and they would not answer the call button. To get my wife to the restroom, I had to disconnect her IV and her heart monitor and walk her down to the bathroom myself. We have a health care crisis in this country with a lack of physicians, lack of nurses and more disturbingly a lack of compassion for people that are suffering. This is a reprehensible and negligent hospital.

I went to Atrium Health Pineville for my colonoscopy and was very pleased. Everyone in that department from admissions to the nurses, anesthesiologist and doctor were very efficient and friendly and made the experience pleasant. I highly recommend this hospital!

They aren t slow because of triage or because they are an ER, they are just slow. They bring you back for one test at a time instead of seeing you from start to finish. Feels like you re getting lost in the system. Two stars because everyone is nice, but nice isn t making me feel better 5 hours deep on a Monday.

I went with my father 12/22/2018 to the ER. 2/5/2019, I received a bill in the mail for "CRITICAL CARE - FIRST HOUR" in which he was charged $1,801.20. The only problem was that my father was NEVER in critical care. A doctor didn't even see him the first hour we arrived at the hospital. They didn't even see him in the second hour after we were there waiting! My father was not in intensive care, nor was he needing life support or resuscitation or anything indicative of "critical care". There was nothing life threatening that the doctors, who were not present until hours later, had helped him with.He was fine and awake and just very tired from being sick.

I am appalled and currently trying to figure out WHY he was charged such an absurd amount and the reason as to those charges. If my father needed critical care and the doctors actually didn't get to him until HOURS later, then the doctors failed miserably at their jobs of being a doctor. However, my father was not in need of critical care and he's being falsely charged and swindled $1,801.20 for NOTHING and NO DOCTOR seeing him for hours.

I am very upset at the ridiculousness of the false charges. Nadine Lettman-Carswell, MD who was the provider on the the bill should be ashamed of their selves for such dishonesty.

Needless to say, I will never allow my father to go back to such a hospital that cheats its patients by charging them services never rendered.

Worst experience I ever had. If I could give this 0 I would. Where do I even begin, I got transported there at my request, worst decision I ever made. The nurses were less than resourceful, and the doctor never provided me an update. In fact I saw the doctor for an average of 1 minute in my entire 3 days there. They took over 20 vials of blood from me and never provided and explanation as to why or the results. Oh it gets better, I had a nurse try to find a second IV and punctured two needles in my arm which hurt like heck and got "oh I'm sorry better luck next time." 2nd day my IV got loose I had to hold it in place by myself (after one hour of my request with no help I was told I was moving floors and late at night when I was finally getting sleep and I asked the nurse who said she wasn't going to be my nurse since I was switching floors to please help me) after 3 hours of me allegedly being transported and carting my IV with NO HELP and packing all my stuff up I was told oh never mind you can stay here for the night (2 hours later) Awesome...not. Full record I got a colinoscopy, and the solution I had to drink they told me I could drink half in the morning and half that night. I did just that. Turns out that's not how it was supposed to get taken and got made fun of by the gastrointestinal team for an hour and berated. Awesome When my own nurses can't get my prescription right.. I explained thats what the nurses told me I got laughed at. Oh and I gets worse the gastro doctor said I was cleared that night. But the doctor in my wing wouldn't clear me cause as the nurse said "yeah we aren't too good at late night checkouts so well see you in the morning and maybe the doctor will check you out (my operation ended at 3:15 pm.it was 7:10 when I got this news, yeah I'm specific)" full disclosure my bed was soiled from my colinoscopy...no one offered to change it they wanted me to sleep there with no iv no fluids in a soiled bed for the night (they disconnected all my fluids after my operation). Why would I stay there? Oh and they couldn't figure out what was wrong with Me. I signed the waiver and got out there. I suggest anyone else please do the same. I'd really rather die than go back to this dysfunctional hospital, where the nurses say they are super busy but you can hear them laughing and talking about their friends dog rather helping those in need. I will take Novant any day of the week over this fool show. Please don't take your family here get the help you need because it isn't here.

Impossible to get in touch with anyone concerning prices until you've already had services. They refuse to negotiate or compare with fair market prices. I've attempted to discuss rates in comparison with other Charlotte providers as well as Healthcare Blue Book, but neither billing, the providers, nor customer care is "authorized" to discuss why their prices are literally three times fair market value. There's a racket going on here and they provide no customer service to address it.

My wife had neck surgery everyone was considerate ,caring ,helpful

Luckily, I had an amazing experience during my ER visit. The wait time in the triage area was literally less than five minutes, and everyone I came in contact with (nurse, technician, PA, billing associate) made the entire process a quick and pleasant one. My entire visit was probably an hour long and that included same-day lab testing.

Went to the ED and sat in a room behind a curtain for 10 minutes and was told I had bronchitis. I was then charged over 2,000$ and was told there was no financial aid assistance for me at all. This place scammed me big time and it should be avoided at all costs if you can help it. I will never come back here for anything.

They make their patients suffer in the lobbies waiting for hours on in & are very rude they don t care about you at all they ll get to you when they get to you with know urgency staff needs to be fired or retrained.

Been waiting 6 hours to see a doctor and the iv team.I been having chest pain. And my blood pressure is 200/100. I hate they ER team. They don t care about nobody

The doctor only send text messages .....they dont change the dates on the board...nurse jist walks in no knock gives food leave the door open. ..the nurses are unaware of the proper terminology to even give me for my sister being in hospital...definently disappointed.

Nursing staff only comes to give meds.
Never checked on patient any other time. CNAs never came to room to do on patient
Only to take temps and blood pressure.
Stayed at nursing desk.
Too many Drs handling patient care.
Drs not updated on when procedures were happening.
We did have several good nurses. I don't know what patients did that didn't have someone with them.
Would not recommend this hospital.
I work at a hospital that gives much better service than this
No wonder they have a 2.5 rating
Wished I would have seen this before coming.
I have to say Drs have been wonderful.

Worst ever!!!!! still waiting 6 plus hours for them to even take a look at a 4 year old!!! What in this world is this hospital doing. Its a shame!! I wiukd hive negative stars if i could.

The worst emergency room that I have visited in my entire life. The stuff is very disrespectful and careless. They don't even deserve one star.

The worst experience Ever. I left after waiting for 3 hours and no one was in the area I was in. Just me and 1 other patient..Do not come here.

It s so sad. I can t even put into words how sad it is, does anyone even read these reviews. I live with Crohns and when I go to the hospital it s because the pain is unbearable. I was put in a wheelchair and pushed to the side to be called in for triage. After an hour wait nobody called my name so needless to say I left. Something needs to be done because the service level is at an all time low.

My wife and I had a very professional and caring delivery experience in the maternity ward. The nurses and doctors are very helpful throughout your entire stay and make accommodations so that both mom and dad are comfortable throughout.

I HATE THIS PLACE! MOST OF THESE NURSERS HAVE THE MOST NASTIEST ATTITUDE EVER ESPECIALLY AFTER TONIGHT! I THOUGHT EVRRYTHING WAS UNDER CONTROL AFTER I HAD TALKED TO THE HEAD NURSE BUT APPARENTLY NOT! THIS WOMEN NAMED MARAGARET THATS SUPPOSED TO BE TAKING CARE OF MY SON BUT SHE TOO BUSY WORRIED ABOUT PEOPLE HAVING THE DOOR CLOSED AMD SLEEPING IN THE WAITING AREA DIDNT EVEN ASK WAS WE SLEEPING IN THERE OR NOT JUST ASSUMED THAT WE WAS SLEEPING IN THERE ALL JUST BECAUSE I WENT AND GRABBED A BLANKET NO OTHER NURSE THATS BEEN HERE OVER NIGHT NEVER SAID ANYTHING TO US ABOUT THE WAITING ROOM BECAUSE WE ALREADY KNEW THE RULES! BUT MARGARET REALLY MADE ME NOT LIKE THIS HOSPITAL BECAUSE OF HER ATTITUDE!

Only reason for 1 star is because there isn't a 0 star option. Awful customer service & no concern to listen to patient complaints. ICU & cvicu were very good. But the rest of the experience was very bad. Nobody stays on the same page or communicates patient needs or condition to family members or between each other

If it is an emergency please dont go here. They will make you wait for 4-6 hours. Its ridiculous.

Went to CHC in Pineville to have a Barium test run. My referring
doctors have placed several requests to get my test results in order
to schedule further test with proper doctors and so far have not
been able to receive test results even after several requests to
Radiology. So far I am on "hold".

This doesn t even deserve one star, I literally waited to for 6hrs in the waiting room and got nothing done no test or anything. Don t waste your time.

Absolutely slow night, just 2 patients in waiting room at ER.
My mom had breath shortness and high blood pressure. They put her to waiting room, we have waited 2 hours and 20 mins. From 2 am till 4.20 am on saturday am.
Within 140 mins of waiting my mom already feel better. And we left. Staff was mostly Careless.
ZERO help was provided at the hospital.

This hospital has great easy parking! Our family has used this location for many years. We have used the ER and were given the utmost care and respect. The employees always treated us well. They were forward thinking in regards to our needs. The doctors are highly qualified. We have had emergency surgeries and scheduled surgeries here. Follow ups are easy with doctors conveniently located nearby!

I wish I could give him less then one start right now went to the er last night (pregnant) @730 pm still did not see the doctor left at 4am the next morning smh worst hospital visit ever nothing was accomplished

my mom is in ER talk to her nurse seem very nice took my number and is going to advise as to treatment

Don't go unless you go in an ambulance otherwise your not important

I have a pregnant wife back in the ER right now and BRENDA refused to let me be with her. I don't care what policy she can spit out word for word I want to be with my wife after our CAR ACCIDENT.

THE nurses and my Dr Bale was THE best now patient escort service can improve but overall NO complaints

Horrible wait for over 3 hours the worse hospital ER visited I have ever had. Came in for back pain I couldn't walk or stand and had to sit in the waiting room for over 3 hours.

I waited in the hallway in a wheelchair for 2 hours with 15 other patients and no one in attendance. I could not stand up on my own as I was going into septic shock! My husband had to wait outside.
I could not find anyone to help me to the bathroom. What a demeaning situation for a nurse anesthetist to find herself in. It was like a third world country.
I could have died out there. Where was your triage nurses??? My creatinine was 4.e 58 & I waited hours by myself. If I had been in a better state I would have left & gone somewhere else.
To think I worked here for years & this is the care they rendered to me!
Valeria Fekete Hutchinson CRNA

Girlfriend was in the hospital for 5 days. Some of the nurses and staff are great, but overall this is not a good facility. Room 2146 - when flushing the toilet the water surges so hard it sprays toilet water, and whatever might be in there at the time, all over the floor, walls, and door, sometimes spraying as far as the shower. I brought it to the nurses attention but she told me it wasn't her job but she could call a plumber. I didn't care whose job it was, but figured she could direct the problem to whomever needs to know. It was never addressed any further during her stay. But that's just the least of it.

She was taken off her blood thinner to perform a procedure. She was released from the hospital a few days later without any plan to bridge the Coumadin with lovenox, which I thought was standard. Nor did they alert her hematologist or even advise her to follow up with him, luckily she knows better and will do so on her own. Though I am worried about the time in between while her pt-inr is in a dangerous range for clots.

It took the doctor 30+ hours to order her regular medicine, so she was forced to miss an entire days worth of stuff she normally takes, both morning and nightly meds, causing her greater discomfort than necessary. It was brought to the staffs attention that she was missing several doses of medication and it still took them that long to order the medicine. Even though she had the stuff she needed to take in her purse, she wasn't permitted to do so.

The hospital is never enjoyable, but it didn't have to be as bad as it was. There are a couple good aides and nurses that truly do care, but they are the minority.

If you can avoid this hospital, I would.

I was set an appointment to get induced 2 weeks prior to my induction date and got a phone call a hour before my appointment for them to tell me they have to reschedule my appointment. Very unprofessional and inconsiderate!

On 6/12/2018 @ 10:00am My wife and I came in to the emergency room with stomach pain so bad that has her bent over the pain level is 10+. It's now 2:45pm and still waiting to get called back if I known how bad the wait was I would had taken her to the local hospital in our area and they suck more this this hospital.

Excellent experience. Sweet smiling nurses. Caring and efficient anesthesiologist. Great doctors.

Avoid this ER. Its like a militarized zone in a third world country. Injured, sick and dying people spread out in the waiting room and hallways. Security guards everywhere. Must go through metal detectors and searches to enter. Go to an Urgent Care facility if you can. Or prepare to wait HOURS in this hell hole.

Very unprofessional staff and doctors , they take their own sweet time and they take forever to move to get a plan done for the patient, and also discharged is a 2 day process and they claim they don t have any rooms available no wonder
Very horrible hospital and staff and doc would not recommend it to anyone even if they were dying

I love the nurses , dee dee & both of the lori s .. Charlotte was great to , Patricia seemed to not care as much .

Horrible waiting room. Thought pmcs was bad. Dr refers you to be admitted but you still gotta go through this e.r. process. Omg I truly can't believe it. I wouldn't even give this place a star. If we was to leave insurance wouldn't cover it. Wtf

I arrived just after midnight on 12/8/2019. The wait online advised 1 hr and 19 minutes when we left for this location. We bypassed the other hospital that the nurse could not bother to do her job and the DO treated me like I was a deer he was gutting. So, I gladly came to this facility aware of the wait, as there are many more patients to treat then there are staff, knowing that I would at least be seen and hopefully be taken seriously. I was triaged within 30 minutes of arrival, and got a room about an hour or so after that. There were others before me, waiting on a room so I knew it was going to take some time. I was greeted by a very nice Nurse, took me to my clean and quiet room, gave me time to change and read my vitals and was able to get some blood, get an iv in start me on fluids (which can help some of my issue) got me some nausea medication and something for my pain. my PA came in, Gina Dimartino and spoke to me, like I was human asked me questions and was genuinely concerned for my well being. I went and had a full chest CT and came back and my doctor read the results and also made mention of two other findings on the CT. Those other 2 items I have already been dealing with. She also advised what type of approach she though we should try and actually gave me a choice of two. I took the more painful because the results should be quicker than the other option. After two times doing the procedure, I felt at least normal, and so much better. My staff was professional, understanding, caring and LISTENED TO ME. If a doctor or clinician cannot take the time to hear what you are saying, and take that into account, they should probably more on to another career. Yes it was a long stay at the ER, but I was not the only one there, I was not the only one under this PA's care. You are not going to get anywhere getting mad, yelling and threatening people. Our healthcare system is this way due to our Government not our providers trying to help us. And remember our Providers are human also, treat them that way.

Thank you Gina Elizabeth Dinartino for your open ears, and care to make my pain from the previous 2+ weeks come to an end. You are appreciated.

Sincerely,,
Tammi A.

I recently was admitted for a possible heart issue. The ED was so busy it was like something out of a movie. I totally understand the wait there, they do a good job with triage, doing tests ahead of time and getting things done. My huge issue is with admitting and what they are doing with rooms. I was admitted and told they had a room for me in observation, upon arrival to this room I realized that I was being admitted into a closet, seriously a little bigger then a closet, no bathroom and when the door is closed dark as a closet. Also, no bed, I had a stretcher, a chair and a TV. I am a 4 time back surgery patient who deals with chronic pain and nerve issue and I was given this room to sleep in, now I also am unable to walk with out assistance now so I have a walker, so I was told I could either use the bedside commode or go down the hall to go to the bathroom, of which I chose the latter. The nurses were WONDERFUL, I cannot say enough about the care I was give and concern for my back issues, Dr. G is great, but he was very busy so it was hard to communicate with him. I have been hospitalized here twice in the last month and see a lot of cost cutting measures going on here. I wish someone could have told me before I was admitted that the situation with beds was bad and I could have a choice to stay or come back in the morning, this entire night was extremely painful, stressful and overwhelming to someone who is struggling to figure out her health situation. Quit trying to make more money! Quit over stressing your staff! It s about the patients, and quality of care, you will not make more money cutting corners. When I receive my bill if I am charged for overnight in a room, I will raise hell! This is a horrible situation that I hope no one else has to go through!

Worst hospital in the world make you wait hours to be seen

I have aways had positive experiences at this location. I have had 2 stays here and had several emergencies and have gotten the best care between the staff and physicians.

I seen people ignored, employees more concern with only God know what (very little compassion). To be honest hood acting at it finest. One star is fitting for the ER.

On the 8th hour of waiting in the ER after bringing my mom for having erratic heart rate and raised blood pressure. Vitals taken once in the back and once in the waiting room. Nothing given to lower the blood pressure. This has been a nightmare and would not recommend to anyone!