Carman Ford Reviews

Idiot....dont even know how to respect their customers...learn some manners and dont judge people by their looks..!!!!

From the moment I called to inquire about a vehicle this entire team was extremely helpful. When I arrived the car was ready for me and my salesman James was so friendly. Every person that I encountered helped us along the process. I got a gorgeous car at a fantastic price! I would recommend this dealership to anyone who wants to experience true customer service!!

I purchased a 2015 Ford Explorer & 2015 Ford Edge Sport within 5 days of one another. I t was the most enjoyable experience I have had purchasing automobiles. My salesman Joe Giacchino was excellent!

I returned to to trade in both above vehicles for a new 2017 Explorer loaded with every option. My wife now has a company car for her Pharmaceutical position, so we needed to consolidate. I worked with Blaine & Joe Giacchino for another great experience buying a car. The have a customer for life. What a great dealership!

Nice clean place and great service, it's a little expensive.

Had a great expericane in Buying a used car with the dealer. The sales rep understood my requirements and showed us the car the that matched our requirements and budget. The overall process for buying the car was very quick. I will recommend my friends to give the dealer a chance to serve them at least once.

A great experience... wonderful wonderful group of people!!

Greg was great! Professional, honest and happy. He was great to do business with!

My husband got into a fender bender here and they were a first class act. Dropped the car off on Monday picked it up on Friday. And they did a GREAT JOB!!!

Our car buying experience with Carman was first class. Our sales person, Greg Grimaldi, was knowledgeable and professional. We did not feel rushed or pressured at any time. The staff was easy to work with and we were elated with the end result. The paperwork process took a little longer than expected, but it did not diminish my overall experience. I would highly recommend Carman to anyone shopping for a new vehicle.

Always a pleasure and positive experience dealing with the Carman Lincoln team. My personal experiences have been with Frank, Gary, Joe, and Dan. We also had the finance end of our latest purchase (Corsair) handled by Brian, who did an excellent job getting us through this process.

"IT'S A FAMILY BUSINESS THAT TREATS YOU LIKE FAMILY!!"

Jim & Marlene Jacono
Middletown, DE

One of the best experiences I ever encountered while bringing my car here at Carman Ford thank you Brenda for getting the car fixed in the timely manner I am totally satisfied with with the service department

Great selection only outdone by the even better sales staff.

Hello to whom it may concern, This is Dianne Moore. The name above is my granddaughter, I didn't know how to remove her name . My service while getting a new car at Carman Ford was excellent. I got a 2017 Ford Fusion on Saturday. Craig Futch and Frank have been very courteous and very helpful. I'd recommend Carman to all my family and acquaintances. Thank you.

Great experience. Great staff in showroom.this is my 2cd purchase there. There will be a 3rd for sure.

My daughter and I had a wonderful experience at Carman Lincoln. Greg Futch and the team was extremely kind, very helpful and attentive to our budget and needs. My daughter is overjoyed with her new vehicle, we could have not picked a better dealership to serve us. Thanks Greg!

Gary was knowledgeable on the equipment packages and was a true pleasure to work with. He was responsive. Would recommend Gary and Carman Lincoln

Gregg Grimaldi was excellent. Not too pushy and very knowledgeable. Answered our questions and helped us get the Ford Escape we wanted at a price we could afford. He is one who goes the extra mile for his customers. Great job, Gregg! And we love our 2016 Escape. See you soon.

JJ was very helpful when it came to helping to find me a nice vechicle that was within my price range. He test drove about 5 cars with me and gave a good description from the outside to the inside. Being a first time car buyer I didn't know much about cars but I left Lincoln today having a better understanding of how things work. Working with JJ has been a pleasure. He is very nice guy. I would work with him again and I would refer him to others. Thank you for all your help.

Our dealer knew what we were looking for found the car texted a picture of the vehicle we picked up the car that night. Everything went smoothly and explained well we will shop and buy other car from Carman Ford.

An unbelievable experience! Blaine was just terrific! Very helpful, listened to what was most important to my new car shopping experience. I have purchased many cars but this is by far the best experience I have ever had! I feel that my salesmen and the finance manager went out of their way to get me everything they could to meet my expectations. I will recommend this dealership to everyone! Thanks Bkain

Carman Ford Lincoln were great to work with in the purchase of my gently used 2016 Lincoln MKC Reserve. As I have not purchased a vehicle for 8 years, I was dreading the process. I set up an appointment with Blaine, the internet sales manager to look at a particular vehicle. When I got there, I met with salesman, Greg C-Futch. The car was pulled up and ready for me to look at. Greg was extremely knowledgeable about the vehicle and was very nice to work with. He negotiated a good deal for my trade. Finance guy, Bob, was also very nice to work with. At no point did I feel pressured to purchase the vehicle or anything else. Carman made the entire experience a pleasure and I highly recommend them!

John MacDonald was extremely helpful with finding My grandmother(Sharon C.) and I a car. He let us throughly look at the car, ask a million questions(& answered them) and even after we brought the car stayed & helped us set the bluetooth up. It was the most pleasant experience we ve ever had buying a car. Thank you John for being a great salesman.

Just got my new Lincoln MKZ and very excited! I can't say enough of the great service from all the staff at Carman especially Dan who showed me all the outstanding features on the car.

Went into the car buying experience apprehensive but ended up leaving with a smile and a new car. JJ and his team were patient and worked with us till we had a deal all were happy with. Our first new car

I didn't have an appointment today I somehow got an nail in my tire pulled my vehicle into the service department and Chris my service advisor took care of me on the spot! Fixed my tire and even washed my car all done in a timely fashion!! Chris is awesome Thanks Chris

Yes im am very, very pleased with my 2014 Toyota prius. Dan did a wonderful job getting me into the car with a payment that is awesomes and insurance was ok thank you again will send others to dealership I appreciate your hard work and respect and honesty..

Good friendly staff. Took care of my f150 very well. Nice professional staff.

My wife and I decided to test drive a Lincoln on Saturday and our experience at the dealership was professional and inviting from the moment we arrived. Our salesperson was Greg and he was friendly and completely responsive to what we asked for. We also worked with Joe, the sales manager, who was both professional and welcoming at the dealership. They allowed us to take the car home over the weekend and when we returned on Monday, we had the deal wrapped up quickly. Brian walked us through the end of the process and was a pleasure to deal with as well. All in all, we would highly recommend visiting Carman Lincoln in New Castle for top of the line vehicles but beyond that, outstanding sales and service and we look forward to being Carman Lincoln customers for the foreseeable future.

Great customer service...friendly, easy and fast. Highly recommend!!!

I walked into this dealership on a Monday asking about the 2013 Taurus SHO and was greeted right away from a man behind a high positioned desk. Later I found out the mans name is Todd and he's the Sales Manager and the tall desk is called a tower. From this vantage point he can survey what's going on throughout the showroom. Todd asked how he could help me and I explained to him my desire for the SHO, Todd explained to me that he didn't have the exact one I was looking for, but he took my name and cell number and said he would give me a call in a few weeks, I said thanks and left the showroom.
Being the sort of man that I am I started my search for the SHO on the internet, more sooner than later I was directed to the Carman Lincoln and Ford website, I didn't see it listed in their inventory but I decided to send a message to the dealership anyway, the site informed me that someone would be calling me back within hours. Ms.Christy, the internet associate called me well within a few hours and wanted to verify my request and had a few questions for me. She said she would get back to me with more information and within minutes I was chatting with her again, she told me she had already found several in the tri-state area and I should come into the dealership and go over the details with Todd.
When I got to the showroom I was greeted buy a salesman named Jeffery, Jef told me that Todd was busy with another customer but he would be happy to help me.
Long story short, I left the dealership without my purchase because I couldn't get the the payment plan I wanted.
Around 03:00 hours the next day It dawned on me that the money over the amount I wanted to spend wasn't that big a sum and decided to head to the dealership later that day to get the car I wanted. When I got there Todd, Jeffery and myself got to talking about the money and thats when Todd mentioned that Lincoln may have incentives towards going into a Lincoln MKS. That would mean I might be able to get a better deal on the MKS which is the affluent brother of the SHO. It's also a funny thing because when these two models came out in 2010 I originally wanted the Lincoln but it was way too expensive so I settled on the SHO. Now Bob Carty entered the mix, Bob is the Boss of the whole place and is also from my favorite country other than the USA, England, he's got a cool accent. Anyway between the three of them and only an hour later I was in a 2012 Ruby Red MKS with the Eco-boost engine and the monthly payments I wanted to make, which happens to be the same car I wanted in 2010.
From the start these folks treated me well, they took the time to go over all of the possibilities, incentives, discounts, and other cost cutting savings. Oh yeah I also met Andrew, the Sales Manager for the Lincoln half of the dealership and Neil the financial advisor, all of these people were great. Another thing I would like to mention, I noticed while my transaction was being processed that they not only treated me like family but every other customer as well, every customer I saw those couple of day's got a car and it was at least five of them. Did l mention how clean and organized the dealership is, well it is, from top to bottom the place is clean and decorated nicely, both showrooms were comfortable but the Lincoln side was nicer. The staff at Carman were knowledgeable, courteous, friendly, and patient, never once did I or anyone else I had earshot too seem pressured, demeaned or intimidated in any way, quite unlike the "being pushy" reputation that car salesman often have. The staff goes out of their way to make you feel wanted, welcome, appreciated and respected, this is a place that I will be doing business with for a long time to come, "Lord will'in and the creek don't rise" If your looking to take advantage of the "Summer Sale" that Ford/Lincoln is having, make sure you head out to Carman in Delaware, you won't be disappointed, you'll be glad you stopped by and more than likely you'll be driving out with a new car, truck or suv, just like me.

I recently purchased 2016 ford explorer from Carman ford and was highly impressed by their services. Specifically Zach Lopes, the guy who helped my in taking the right decision was fabulous and I really enjoyed his assistance. Overall an awesome experience at Carman Ford.

Larry, Dan and all of the guys at Carman did a great job in getting my deal done. My salesmen Gary had the car detailed and ready for me when I arrived. Gary went over the car with me and would not let me leave until I understood every thing about my 2018 Lincoln MKc. Great Job Guys!

Sal

I purchased my 2012 Jeep Patriot from salesman, Scott Henning. I was very particular as to what I wanted my vehicle to have and Scott found me exactly what I wanted. I found him to be very efficient at his job and he eliminated any concerns of me getting taken advantage of, especially as a female at a car dealership. If you're in need of a vehicle, I highly recommend Carman Ford Lincoln! You're in good hands with Scott for sure. He's extremely knowledgeable about his product and it doesn't hurt that he's very handsome ;)

Awesome service and selection.Always get my Lincoln from Carman...John gets , if it's not right...they make it right...

From the very first visit I was treated with courtesy and respect. I never felt any pressure to hurry and make a decision. It was especially nice I was able to take both of the models I was interested in home for an overnight. Greg Futch was great as were all the others I dealt with through the process of purchasing a car. I would highly and without hesitation recommend Carman Lincoln-Ford.

I had a GREAT experience working with salesman Zach Lopes. I didn't end up buying a car but when I'm ready, he is going to be the guy I go to!

Dan Shine was a great sales person and made our car buying experience the best I have encountered. I would recommend you contact Dan Shine at Carman Lincoln if you are in the market for a new or used car.

I cannot say enough awesome things about Greg Grimaldi, my salesman, and new business friend at Carmen Ford Lincoln. He listened to what I wanted and never once pressured me like "most" salesman do when they want a sale! I am extremely pleased with my new car and I would recommend Greg and his team to anyone :)

My time here was great. Between Shawn, Bob and Frank working hard to get me into my new 2012 Ford Fusion.

Great staff Frank and Shawn made my car buying experience to remember.

Shawn Nichols is the friendliest, most helpful car salesman I've ever encountered. He made the experience pleasant and enjoyable, and I would most likely buy my next car from here just for his customer service.

Had a wonderful experience today at Carman group!! All the staff was great! Especially Matt!!

Carman Ford Lincoln and their team are everything we could have asked for and more. Their team members are friendly, patient, and truly cared about what we were looking for in our next car purchase. Their selection is very deep and their service is unmatched. I would strongly recommend them to everyone in search of their new vehicle.

Went here for their service center and they were AMAZING! not one bad thing I can say.. super professional, prompt, personable.

I had a very pleasant experience at Carman Ford Lincoln. My salesman, Dan Shine, was very helpful and accommodating throughout the process.

I wanted to write to Chris B. to thank you for the wonderful service I received when I came in to look for a new car. You were wonderful! With your help I was able to find exactly the type of car I was looking to buy. Thank you so much!

Great experience. Thanks Greg for making it happen. Happy to be riding home in my new Lincoln MKC

Sales consultant Greg Futch, JJ and manager Bob Karen were exceptionally helpful and went above and beyond to help get me out of my lease and into a great deal on a new Lincoln MKC. I would highly recommend them to everyone.

I had a 2009 MKS and was in the market for a 2012 MKS. I returned to the dealer that I purchased my 2009 MKS. That experience prompted me to search for another dealership. A Google search lead me to several Lincoln dealerships and all were closer than Carmen.
I was sold on the MKS, but my visit Carmen sold me on a dealership. Everyone at Carmen made me feel like a valued customer, as if they appreciated my business, as if they wanted me to return in the future. I drove in looking for a 2012 MKS and drove out in a 2013 MKS. Adam Johnson the sales associate listened to what I wanted and delivered more than I expected.

I want to thank Harry for his professionalism he is a great salesman, he's kind and knows how to deal with his customers and when I buy another car I would come back to him and also send others to him ,my experience with him was great.

Very helpful staff. Steve always gets back to me in a timely manner with repair updates and quotes. Everything is explained clearly and my questions are answered.

I bought a 2014 Jeep Cherokee from Carman almost a year to the day and I couldn't be happier with my purchase. My salesman Scott Henning was one of the main reasons I went with Carman. He was professional, knowledgable, and did not make me feel pressured at all. He found exactly what I wanted at a price better than the other dealerships. I recommend you go see Scott before he is promoted.

Wow. Still experiencing the great feelings with me new Ford Escape we purchased from Carman Ford. All the people there especially our salesman Marcus were so helpful and friendly. More like a family reunion then a transaction. Every question answered. Made us feel like we were the only people there. Cannot recommend enough. Go Carman.

All around great experience, I would definitely recommend this dealership to anyone. They were courteous, and personable. I brought a used car, from them and it runs great. Shout out to Greg, Bob, and Irving.

Had a great experience with Vincent and Joe, gave us the best price around. Nowhere else to buy a car from. Thank you Larry, Vincent and Joe!

I went not expecting to leave with a car but I did. Traded in my 2007 Dodge Ram 5.7 quad cabbed truck for a beautiful 2017 GT 5.0 mustang. Not even 2 secs after getting out my truck I was greeted in a kindly manner. They offered a snack and drink. We went for a test drive on a few cars In which I was seeking. Even though they closed at 5 and the paperwork was taking a little longer they stayed to help me out waiting till the very last moment making sure everything was taken cared of. I would recommend going here to friends and family.

The service department was great! Thank you Brenda.

They were very helpful ,everyone was very efficient and very easy to work with from the salesmen to the finance man.Dan went out of his way to make sure we were satisfied. I would recommend carman ford to anyone. Thank you all Toni Waltman

When I walked in the atmosphere was nice and pleasant. I had Vince work with me. He was very nice and knowledgeable about the process. I didn't feel like he was pressuring me at all. The car I hoped to purchase didnt work out with my budget, but he worked with me to find something that would. I actually left out with a brand new vehicle that works for my budget. If you choose Carman Ford to purchase your vehicle, ask for Vince!

John and the rest of the guys at Carman we re fantastic! I bought my 2nd car there yesterday and will only go there when I need another!

Fantastic Customer Service, no beating around the bush , and we re straight to the point in exactly what I needed and wanted! Would recommend Carman to anyone!!!

Best experience ever there has been no better experience

I recently purchased a Lincoln from Carman. It was a great experience and the total staff, from the President on down were friendly and very helpful. Gary our salesperson did an excellent job. I would highly recommend the Carman Group for anyone looking for a new or previously owned vehicle.

I've bought several cars from this dealer have great deals they're great to customers who are faithful. Stay honor warranties quick. This is just one of the best car places in all of Delaware

Carman was great. The experience was quick and painless. No hidden fees or changes at the last minute. If your looking for a new ride talk to vincent or dan. Ive bought 10-15 cars from dealers and this was by far the best experience.

Carman Ford manager Todd and salesman Zach were attentive to my needs, and helped find the perfect F-150 for me. I love my truck and would recommend this Dealership and Zach to all my friends and family. Thank you.

They went above and beyond for me... I will forever recommend and use this dealership! God bless them all.

I have lived in Delaware for 12 years. In this time, I have made two car purchases. Both times I have bought my cars from Carman Ford Lincoln because of the my overall superb experience. There is no other dealership that I would consider for my future car and/or receiving my servicing from.

best time that I ever had going to get Anew pick up truck they got me the best deal that they could and they make you feel like they work for you and Walt was so great about the hole thing and he help out so much and worked so hard to get me and my wife the best deal everyone there make you feel like they work for you and help you as much as they can so thank 's to every one at Carman Ford for all your help

The car I wanted was available on the lot and I was able to test drive without difficulty. Salesman Greg is kind and efficient.

Had a great experience at this dealership. Dan S made the buying experience straight forward problem free. Will definitely buy my next Lincoln from Carman!!!

Wouldn't go anywhere else. Everyone is friendly and just wants to help you get the deal you want to drive off in one of the cars from their stocked inventory.

My experience with Carman Ford Lincoln was Awesome . Greg was very good, he explained the various cars that was available. His customer service was awesome, he truly aimed to please the customer! The manager and finance guys were very pleasant as well. The manager in particular told me about additional savings available to me for the car I purchased. I Truly Appreciate That! If you re looking to purchase a car and appreciate quality service and a quality vehicle then Carman Ford Lincoln is the place to shop!

I don't write reviews often but I have to say AWESOME service. Dropped of my truck at 7am, received a phone call with an update by 7:30am, and a follow up that it was done by 10:30am. I've been using carman service for years and always have Chris as an advisor. Will never go anywhere else, OR deal with anyone else for that matter. Chris is easy-going and the epitome of excellent customer service upholding the Carman reputation. 2 thumbs up and 5 stars as always to Chris and the team.

Thanks again for the great service!

The team at Carman Ford is really great, but Greg Futch was awesome. Thanks to you all!

Chris was very informative and helpful as he explained the ins and outs of the Certified Pre-Owned vechicle that purchased.

Scott Henning put me in a 2013 lime squeeze metallic Ford Fiesta and I couldn't be happier. I would definitely recommend him and Carman. Facts

We came in looking for a used vehicle, we are working with Jamie Biggs, he is knowledgeable, patient and understood our needs, we felt no pressure about purchasing a vehicle from Jamie. We will reccomend Jamie to our family and friends. Thanks Jamie for a great experience!

Chris Brousseau helped me find a car that I love! Hope to do business here in the future.

I just purchased my third car from Carman Lincoln. I keep coming back because of the outstanding customer service and warm atmosphere. My salesman Dan, was professional, helpful and knowledgable. He and Frank (the Manager) were committed to satisfying my wants and needs and didn't try to sway me or push me in other directions. The whole process was quick and easy and I drove off the lot in exactly what I wanted.
See you next time!
Doreen

I had a very pleasant experience with Carman Ford. I never felt that I was being pressured or rushed into anything. The sales consultant (Vince Grimaldi) was very easy to speak to and very patient with me. I want to give praise to Vince, "Delaware Dan the discount man", and all of the other fine people at Carman Ford for helping me find a very nice truck on the financial terms I was looking for.

What a great experience buying a new car. I dealt with four staff members, Blaine, manager of internet sales; Dan, sales manager; Greg, my salesman; and Bob in finance. All of them created a great buying experience. If you hate swimming with the sharks and being manipulated through sales tactics, this is a great place to come. Planning on coming back when my wife needs a new car.

Had a great experience and thank you to Kadir who helped my husband find his dream truck, new 2016 F250 Super Duty!!!

Had a great experience with my salesman Vince and the GM Dan. They were upfront honest and very courteous. Will definitely be sending people their way

Salesman Jamie Biggs and sales manager, Dan were outstanding. The sales process was simple and straight forward. They were easy to work with during the final negotiation. All in all an excellent experience.

Recently leased a 2013 F-150. Jacob and Vance are excellent sales associates and I would highly recommend purchasing a vehicle from one of these two guys. The staff at the dealership didn't pressure us to make a deal and there was no hassling with the price.

Very friendly and knowledgeable. I got great service as usual. Very happy with my second MKC lease.

I have reviewed the MKS on the internet prior to visiting the Carmen Lincoln Dealership. I was very interested in this car therefore; I went to the dealership on Jan.5, 2013. Al Sweeney approaches me and introduces himself to me. I advise him that I am interested in the MKS 2013 Ecobooster AWD and I just came in just to take a look at the car. He shows me one on the floor and we went over the interior/exterior and the options of this car in detail.

Al continues to persuade me about taking the car out for a ride. So we did and I was very impress with the MKS and happy that Al continue to persuade me. He was very informative, professional and friendly to work with on my interest on the MKS. Al suggested that the MKZ will be coming in very shortly and he will give me a call so I can take that car out for a drive.

I was impress with Al as he showed me that he was looking out for the (Customer's) needs and was honest, which I appreciate. Once I retire in about 2 months and depending on my package I hope to receive from my employers, I should be buying a MKS or a MKZ. Thank-You Al for your time and persuading me to take that drive.

Ralph DeJesus

I leased a new Lincoln MKC from Carman Lincoln and I am very pleased with the vehicle. The time and attention provided to me by Harry Marker was excellent. Harry listened to all of my questions and concerns and worked with me to finalize a deal. I spent some time with Frank Azan who also provided great service. The entire experience was outstanding!

ALWAYS IMPRESSED. EVERYONE IS FRIENDLY AND HELPFUL!

Everyone from salesman to Manager to Business/Finance manager was excellent and worked very hard to get us into the vehicle we wanted and treated you like a person not a number! I would recommend this dealership to everyone!

I had the worst experience trying to purchase a vehicle at this location. My wife and I went looking for a used car. As soon as we got there a sales person approached us, which was okay. I explained to him what I wanted to spend (less than $10k) and he showed us some vehicles. My wife found a car and fell in love with it, a Lincoln MKZ. The price ($11,900) was a little more than I wanted to spend so of course I tried to haggle the sales person. He said that we could work something out. I said ok that s great. He said he would talk to the manager Frank Azan and see what he could do about lowering the price. After being there for about 3hrs, we decided that we wanted to continue looking at other vehicles. I explained this to the sales person, and that s when he introduced me to the manager Frank. Frank asked me if I liked the car. I told him yes. He said I hear that you would like it below 10k. I said yeah I would. He then said what is below 10k because 5k is. I said yeah that sounds great. Then he asked well do you want a nice car or a car below 10k. I said I want that car below 10k. Frank then showed me a list of cars on the lot that were below 10k. I told him I don t want any of those cars I want the Lincoln. He then said what will it take for you to go home in that car. I said I have 8k cash. Frank then said you are crazy you can go ahead and leave and don t comeback. So instead of arguing I said ok, turned and proceeded to leave. My wife and son were out in the car by this time. As I was getting in my car the sales person that I had been dealing with came out to talk to me. He said that the manager didn t mean it and that he was joking. I said nobody is going to disrespect me because I can take my money somewhere else. I continued by saying that I can b/s with the best of them but he doesn t know me to talk to me that way. I am here to do business. I am a U.S. Army Veteran and have been working in law enforcement for over 7 years. I know right now is not a good time to be a police officer, but I do believe everyone deserves good customer service. I would not purchase a vehicle at CARMAN FORD RT13.