Carl Black Chevorlet Buick GMC, INC Reviews

Second transaction here at Carl Black. Matt Miller was a great sales guy. Low pressure and did everything he could to get me to my price point. Definitely come back next time I need a new car. Hopefully he will be here still. Definitely recommend!

From Sales to Service our experience with Carl Black has been exceptional. The nice touches. . .free loaner car during an extended service, courteous service advisers (Jimmy in particular), even the free coffee & donuts & popcorn are nice touches. Most customers dread having to go to a dealership to buy a car or to have it serviced, including ourselves, however, from the first day we walked into the Carl Black dealership to look at buying vehicle, to subsequent service visits, we both comment have different the Carl Black staff is from other dealership. The customers leave with the impression that they are important and deserve the respect and the best customer service that can be provided. Carl Black does this. Keep up the great work!!!

My sales man LJ was nothing less then phenomenal .!! We were literally faced with every obstacle and he overcame them all.!! I left out the door with exactly what I wanted and I am so grateful. Go See LJ at Carl Black .! You wont be disappointed.!!

Dwight, our salesperson, was exceptional. He was professional, polite, answered all of our questions and provided helpful information that we hadn't considered. We went from just wanting to test drive to taking advantage of 0% financing (which of course was ending the next day). Dwight stayed 2 hours past closing to ensure the deal got done. From Dwight, to the sales manager, to the finance manager, everyone made sure our customer experience was top notch.

I bought my 1st new car ever at Carl Black. I had the best experience, Joshua Castaldo was awesome. Very professional and patient. I would recommend anyone looking to buy a car to check them out ask for Josh.

Jr and Louis excellent to work with made numbers work and made deal work smoothly and efficiently

Stay away. The stereotype of a skeevy and sneaky dealership. Beware of their 'multiple headed dragon' tactic. Horrible experience.

I called up Carl Black Orlando explaining that I had a sealed deal in my area for a used Mini. I told them the specs, and that it was including dealer fees. An extremely friendly Lauren, after talking to a manager, told me over the phone that they would match it. I asked them if they were sure as I lived over three hours away and was only willing to make the drive if that was the case.

Then Lauren completely disappeared out of the picture and Evan started handling my financing. I reminded him of the price and the dealer fee included and he told me that it wasn't. I told him that we had already negotiated it that it was. He said: "Oh, OK". (Playing the miscommunication card).

After a few days the financing was approved, hurrah! And I asked Evan to give me the economic specs to which he said: "I know nothing about the price, but but come in and we'll talk about it".

At this point, furious, I called the dealership and they passed me to a manager called Gill. (Oh, if only I had known I was speaking to the worst of them all!). I told him the figure we had spoken of "including dealer fees; everything but taxes, title and tag costs". To which he told me he'd call me back. When he did he said "Look, Lauren had spoken to a manager who is at a funeral in Georgia now but he tells me he didn't approve that price". <---- LIE LIE LIE.

Anyway, Gill says "look, for this whole inconvenience, I am willing to give you the car for the price I got it for, $23.967 ($500 more than the negotiated one), we just really want the approval and you to have a good experience". I actually gave in to his request, asking if that price at least included the fees. He said yes.

Next day, after a long journey, I show up and am greeted by Evan. We test drive. The car is a little beat up for the little mileage it had, but nothing that can't be fixed. Afterwards, when we ask Evan to bring out the numbers and he says: "Yeah, it's $23.990 plus DEALER FEE of $495". We tell him we have had enough and that we will walk away if the dealer fees aren't removed. Meanwhile, Gill can't even be bothered to come out and speak to us. Evan comes out again after talking to Gill and says "there's nowhere to go from here". He tells us to wait. We say, NO. And drive away.

As a result, my time was wasted (including an over three hour drive), their time was wasted, and all for them to scrape a little more cash in a dishonest way. STAY AWAY!!!

JP... by far the best salesperson I have worked with in years. I have been to a number of dealers over the years and there was no pressure for the sale. The three test drives were smooth and comfortable. I walked out with a purchase of a 2020 Buick Enclave.

From the moment I walked into Carl Black, I knew that I would be taken care of very well. It was my first car and I knew nothing about cars. Omar showed me around to the Chevy Cruze, I fell in love! I got it that day and walked away with a great interest rate and a great monthly payment! I will never go to another dealership, at Carl Black they don't cheat you out of anything. They are the absolute best and I recommend them to everyone!

Horrible experience. The shop mechanics did not seem to know what they were doing. I went with a problem Told them all that I had done and I think they ignored everything I said. They recommended changing a part that I had changed and told them that I would change it again and I said I m sure that s not the problem I did It & it did not fix the problem. Two days in the shop and refused to look further than that one simple answer. Not much help at all.

I saw the product online, I made a phone call showed up the next day, professional,friendly,not pushy. I particularly liked my coordinator salesman James Ammon. He kept me informed of every step of the process even drove me to the bank. The dealership itself was clean and everyone was following covid 19 discretion.
I couldn't believe this car was for sale at the price it was below Kelley blue book suggested value I jumped on it only 15,000 miles Camaro SS woohoo!!!

Was referred by a friend of mine to come for an oil change.The service department was amazing and Herman did a great job on my vehicle! I will definitely be back!!!

What a terrible experience here!

I called to make an appointment and whoever I spoke with, she stated she couldn t find my warranty and that I would have to call the dealership that sold me my car. All it takes for them is to call with my VIN and they can find my warranty information.

I brought my car in for a new coolant resivoir tank. Mine was leaking and my brother had the exact same problem in his car. Thankfully we have the exact same car and have had the same issues come up. My service rep was Karen. She said I would have to pay a diagnostic fee of $100 which would apply to my labor rate. Her customer service was subpar but I decided to trust the dealership, as you would think that s where you would get the best service.

A few hours later I get a phone call from Karen, she laughs stating you re not going to want to hear from me. She states that I need the following: Coolant resivoir tank, a new cap, a coolant temp sensor, and a coolant flush which would come out to $770 after a 10% discount. I tell her there is no way I m paying that, and ask what is absolutely necessary for my car, she says we could potentially leave off the coolant flush which would leave me at $647.66. She used the typical pressuring tactics that my car needs it, will blow up, it s unsafe etc.

Thankfully my father has worked in the auto industry for over 20 years and has worked up to be a shop foreman of a luxury car dealership. I inform Karen I only want what I came in for, the resivoir tank and to top it off with coolant. The other stuff is unnecessary and she quotes me at $316. When I go to pick up my car, she tries telling me how I really need a new sensor and my engine could blow. I proceed to call my father and have her tell him that and refuses giving the phone to her coworker. If she is trying to say I need something, and thouroughly explain it to me, she should have no problem explaining that to a professional, right? Wrong. She doesn t talk to my dad at all. Some random guy who has no idea about my case speaks with him. I ask Karen about the other things I absolutely needed and she said they were just recommended. What a crook. Thank god I know that they could reuse the cap, did not need the flush, and if needed could buy the sensor on my own time.

My car hasn t blown up, I went to autozone down the street my sensor is working just fine. Never have I had such terrible customer service. You would make a lot more money if you had honest employees who cared about doing the right thing. I will NEVER come back to this location. As I left, I commented that $300 is much better than almost $800 and left with the biggest grin on my face. You will NOT scam me.

I brought in my 2007 GMC Acadia for a oil change and a check engine light and a low air pressure tire sensor light.
They diagnosed it with a stretched Timing Belt and a nail in each rear tire.
They replaced the Timing Belt ( which was covered thru a GM voluntary extended motor warranty ) and repaired the rear tires ( I bought the tires at this dealership ) and even gave me a 2014 loaner Buick Encore for 3 days.
Everything got repaired free of charge. I could not have asked for better treatment by Drake and the staff.
I have purchased 4 new vehicles here the past 8 years and will buy more. Thanks again!

Jack did a great job communicating with me over a few weeks while we shopped deals at different dealerships. Once there, he and Raheem worked with us to get us the SUV we wanted at the right price. Car buying is never fun, but once we had our deal, it was very smooth and quick.

Great attention and care by Bruno. He listened and made sure we were comfortable throughout the entire process.

I informed I was a no nonsense person. Met manager. Sales person did not listen to what I said verbally as well in text. I have personalized plates. I asked for temporary plate. They put on a permanent plate. Car was delivered to me. I told sales agent I was not happy. His response was DMV can fix. Dealership messed up. They need to fix their error. It is very difficult to find good employees. Thet NEED to listen to customer

After getting the run-around from another dealer, I called Carl Black Chevrolet frustrated and angry. Leo took care of us from my first phone call to car pick-up. He is attentive, knowledgeable, and patient! He facilitated the entire process and has earned customers for life!

I felt welcome the moment I walked in the door. Jack Cherelus was a great help getting me the vehicle I wanted and at a great price. I will definitely remain a part of the Carl Black family and would recommend them to anyone looking for a great car buying experience.

Best service I ever had, Kyle Cloud was great
in explaining everything wrong with the vehicle and repairs was fixed on a timely manner. Even helped with getting the car towed for me. Will recommend everyone i know to get there car repaired at their location thank you.

Have to give our salesman Jeff Johnson huge kudos.... Jeff is top notch, professional, Friendly & knowledgeable.. Jeff was our Salesman and he went above and beyond for us.. If you shop at Carl Black in Orlando definitely request Jeff... Thank you Jeff for all your help

My experience was great with the help of Christian. He was really nice and knew quite alot about the cars. I will definitely be referring family and friends to your dealership :)

Jeff Johnson at Carl Black was one of the best cars salesman I ever had dealt with. He was kind, professional, and helped us find exactly what we were looking for. Highly recommend him and Carl Black!

I had the pleasure of working with Jack yesterday and he was amazing to work with. He was patient and answered every question that we had. He never tried to push anything onto us. Would highly recommend working with Jack Cherelus

Horrible, underwater as soon as you drive a new car off the lot. Discounts not as advertised. no response to compliants. High pressure sales tactics, dont go there alone.

Terrible experience, glad I did not purchase the vehicle from them and wouldn't go back:

Purchased a new GMC truck from one of their competitors two weeks ago, though Carl Black popped up on the My GMC app and I purchased accessories which happened to come from them. I specified overnight delivery on the mats so I wouldn't trash the carpets and paid extra to have them delivered directly to me. I also purchased a rolling bed cover to be delivered to the dealer and paid for the installation. Carl Black refunded the overnight charge and had the mats delivered to their office, (not why I'm writing the review, though I wasn't thrilled).

I called last Friday (5.31) to verify material was in stock, they informed me the internet sales person was out for the day and no one else was able to look up my parts at that time and that I would need to call back Monday or wait for them to call me.

Monday 6.3 a woman called which I was happy she followed through to inform me my bed cover and mats were in stock. The woman who called offered to set a service appointment, which was set for 9am this morning. I asked her how long it would take, she replied she didn't know and I would have to ask service when I came in this morning, not a good answer and she could've transferred me or asked, but it is what it is. I asked her if they had a vehicle I could rent if I didn't like his answer and she confirmed they did. I arrived this morning and asked service how long, he couldn't give me a straight answer and then advised that they don't have loaner vehicles for accessories. I informed him I didn't need a loaner and was willing to pay to rent a vehicle, but that didn't matter, this was their policy. The man from service was also stuck on the fact I didn't have my receipt present, I guess I was supposed to know to print a receipt from my email and bring it in, even though they had called me to tell me all my parts were in stock and not one time did the woman tell me to bring a receipt in when she scheduled the appointment. I ended up going to the parts dept and someone at the parts counter looked surprised to hear they wouldn't give me a loaner or rental. Regardless, I decided to pick up the parts and install on my own.

I had a really good buying experience here. The costumer service was excellent and they really listened to what I was looking for and for what price. My family has never found the perfect car so quickly.

The people that work there are all very Friendly and Helpful. It's a Great Dealership to buy a car.

What can I say, the service and honesty that my husband and I received was completely amazing!!! 10/10 would recommend! Sam and Dowain were fantastic!!!

Jeff and Luis DeLeon went above and beyond !!! Awesome customer service!!!

Came in for Oil change, left with a brand new car that im only paying $80 more for. JR and his manager Luis really went above and beyond to find something I would like, which they did!

Ive never known so many discounts existed!!! They are very patient and treat their customers like friends and family. Best car buying experience I ve ever had. I HIGHLY recommend JR to assist u, he ll do everything he can to make u happy. Thanks guys!!!!!!!

Satisfied with the purchase, junior munos, second car I bought with him, happy

Fast service and got me home so.i could leave my suv for repairs

Dwight McCombs is the friendliest, most patient sales person we have ever dealt with He answered every question (some many times over) until we were satisfied. We came home after several weeks of looking around with a beautiful Colorado, so very happy with the whole experience. Thank you so very much!

Chris Callander is the reason I purchased my GMC Canyon at Carl Black. He was refreshing to work with and knows how to make the car buying experience easy. He is knowledgeable about the products, always available to his customers, and made a deal I had to take. I followed up with him to get some accessories for my truck and he made things easy. If you work with him you can count on him taking care of you even after you drive off the lot. Before you buy check out this location and make sure to ask for Chris Callander to show you the extensive Carl Black inventory. Chris will put you in a vehicle you are going to love, just like me.

Alex, service advisor, was so great. He worked hard to get my repairs covered by the warranty. It saved me $2800. Very happy.

Decent waiting area. Served sushi on the Saturday while i waited to get my vehicle serviced.

LJ and John stayed 45 minutes past time of closing to get me taken care of. LJ was very nice! I am so happy with my new truck. Easy!

I bought a used Buick Enclave here. The day I bought the vehicle, Jack was my salesman. He was very helpful and attentive to me and my wife. Shortly after I drove the vehicle off the lot I noticed a few minor problems with the vehicle. While the SUV was being serviced for the problems, Jack got me a rental and made sure the problems were fixed. Jack and Josh made me feel like a valued customer!

Good prompt service. Fully explained by friendly service tech. Comfortable waiting area.

I have been going to Carl Black since they opened. I'm am not the type to ever write a review. Between my father and I we have bought 8 vehicles from there. This is the only place my vehicles will ever be serviced. When I need anything done to my car Brent in service goes above and beyond to make things painless for me. You can tell that he really cares, and his customer service is exceptional. I don't mind waiting a bit for him to get done with other customers, so he can write up my service. He is definitely a bright spot in the service department. Thanks, Brent. Keep up the good work!!

I have purchased my last two vehicles at Carl Black of Orlando. Back into thousand 14 I bought a Chevrolet equinox and last month I Purchased my Chevrolet Traverse. Leonard Willis, who sold me my Traverse was professional, courteous, and accommodating. If You are looking to purchased a new vehicle I highly suggest going on over in speaking with the professional crew at Carl Black of Orlando.

After visiting another dealership, we almost gave up. We decided to give this dealership a chance. Matt and Will were excellent from start to finish. As first time buyers, we had lot of questions! They were so patient and attentive. We drove off in a brand new car!! I definitely recommend them. Thanks again, Matt and Will!

STAY AWAY FROM THIS BUSINESS Parts department was so rude and sold me a defective product after that we had to wait for the new part and since we didn t have 3 days to wait for a new part they will not refund my money or work with us, John which is the parts manager has the worst manners of the manager you ve ever seen before really bad business STAY AWAY FROM THIS BUSINESS.

Yesterday I bought my first car here and the experience was nothing less than amazing. Michael Elder was very professional through out the entire experience even when I was getting a bit overwhelmed since it is such a huge purchase. I never felt pushed into making a decision and the finance manager even came out to help explain everything to me. Michael worked very hard to get me the best deal possible and a monthly payment i was more comfortable with. Without a doubt could not have gotten a better deal.

Great Service! I was able to get the car I wanted at a great price! A very nice guy named Anzu Kromah was the one who helped me and he did everything he could so I would leave happy with the car I wanted. Thank you again Anzu when I buy another car I will be sure to look you up!

Had such a pleasurable experience when I visited the dealership. A salesman, Will Watson, helped me and was really polite, professional, and friendly. Really good service!

Our salesperson leonard was awesome and was able to work out financing for us at a very fair and good deal. We will definitely be back again for our next vehicle.

I have been going to Carl Black Orlando for some time now, and everytime I go they make me feel like family.
Even though they don't know my name, or remember me specifically, they give me a warm welcome every time, and do not leave me waiting long before someone attends me or either assures me that someone will be with me shortly. They are are also reasonably priced and never push you to do anything you don't want to do or are not ready to----- this is regarding the service department.
Their hours are also very convenient! I believe they are open some where around 7am and close about 6pm; so if you need to call to schedule an appointment you may do so first thing in the morning, instead of having to wait until 8 or 9, where if you're like me you keep putting off and end up forgetting.
Now, the amount of time they take, varies. They have a comfortable waiting area with tv, popcorn, and water, even a kids room with cartoons on. However, if you're one that hates waiting, I would recommend to call ahead and see what their day looks like and maybe plan to have a ride back in case it's a busy day for them.

Kenny Aguayo was my salesman. He did a great job helping me get my new car. I ll be referring my friends and family to him in the future!

Great experience with Erick Arroyo in the lease of my 2917 Buick Encore. He was great. Customer Service at its finest. Thank you

Dave was great, Louis in Finance was even better!!!!

The guys at carl black are the best!! Xavier and Evan were great! they got me a great deal on my chevy spark! and still keep in contact!!! theirs no better dealership than carl black!

Our purpose of going to Orlando was to eat at a certain restaurant. I had a 6 month old mid size truck, but really wanted a full size. After talking to other dealerships, we knew that we were stuck for at least another year. Leo was AWESOME!!! He helped us work a miracle..... Reality is, this was not a possible deal, but they made a dream come True. We will never shop anywhere else. You guys ROCK!!!

My Carl Black experience was great - I would highly recommend. I live in South Carolina and found a vehicle online that was in their stock. Their sales team was very responsive in working with me to answer all my questions and help me thru the sales process. They worked seamlessly as a team and my salesperson JR drove the car from Orlando up to us to deliver it. Great pricing & excellent customer service!

Got a dealer-loaner (newish) Buick Verano in December. To get them to budge on price AT ALL was like pulling teeth. We kept getting calls, coming back, and asking for a reasonably lower price, and FINALLY they budged. So.. stay firm on your price, leave if you have to, and don't come back until they tell you they can sell the car at your firm price.

Now... here are the caveats:
1. The price was listed at $17,990, and if this was the out-the-door price, I would have walked out with one that day. However, they have dealer fees ($495), which are, honestly cheaper than all the other dealerships I went to, but they aren't included in the price.

2. They say they do this "aquapel, break light plus, etc. etc." to the car, and that drives the price up nearly $3000!!! They say "oh, we do these to all our vehicles" yeah yeah... so now the actual final price goes from $17,990 to nearly $24,000 after tax, tag, title, and all the other "upgrades" that are included in the car.

3. There was a dent in the driver-side door, and they were not going to remove it, in fact, it is still there. Now, our salesperson, Josh is a VERY NICE guy. He said he would pay for it out of pocket, but their detailer was not there at that time.

So... I got the car for $20,000 out the door. I am VERY happy with the car, and will get the dent out when I am back in Orlando. Yet I had to fight tooth-and-nail for the price, there are nearly $4000 of additional cost added to the car's advertised price, and also, I have had the car for just two weeks, and one of my indicator lights is already out... for a car with less than 3,000 miles on it. So all in all, it was a very typical car buying experience. Nothing special about them over any other dealer.

Definitely an "at your service" team! A pleasure to do business with!

I highly recommend Carl Black. As a mom, my top priority was finding an affordable vehicle that was safe for my children. The sales team at Carl Black listened to my concerns and helped me find the perfect vehicle for myself and my family. The service department is second to none! Kyle is excellent and took the time to answer all of my questions. Not only is he passionate about making sure the customer is satisfied, but he genuinely cares about the safety of each individual. I am super happy about my choice and highly recommend Kyle and his team.

Carl Black of Orlando has everything you are looking for! OR thats how a young man named Tristan made it seemed. I went looking for a comfortable car, economical and stylish and he showed me a vehicle that fit all that! You could tell that he really enjoys doing his job. Im glad I was able to have him show me around. If you visit Carl Black I really recommend having Tristan show you around! 5/5

I had a great experience with taking my 2017 Chevy Equinox into Carl Black, I had experienced an issue that I thought was major while driving, Carl Black was so accommodating by accepting my vehicle for service on a Sunday when they were not open. My assigned service adviser Alex contacted me first thing on Monday morning to let me know they received my vehicle and they would have a diagnosis as soon as they could. I was very appreciative when they let me know that it was actually an easy fix and was not only repaired but also covered under my manufacturer warranty! I would definitely take my vehicle back and request Mr. Alex as my service adviser.

Jackwon did an excellent job making sure I selected the right vehicle. He was very patient, kind, professional, and an amazing people person. Kudos for his efforts!! I like my Buick. Thanks to him, Hector, Luis and John for supporting my purchase.

Josh Neville was a pleasure to work with very help full.

I had been to 3 dealerships a total of 7 times to find a truck. Visiting Carl Black on 3 occasions. It has been close to 20 years since I purchased a car. I was in shock at the sticker price. Regardless each person I spoke with was empathetic and low pressure. 1st visit the sales man (Blanco) walked me around the lot to sit in cars. 2nd visit ran numbers for a truck for that I discovered was outside of budget. 3rd visit met with a new sales rep due to Blanco being with other customers. We will call him "Vols". Vols was fluent in every part of a Chevy truck. We test drove a base work truck that Blanco had set aside for me. An agreement was reached but fell through due to a clerical error the deal fell through after the agreement was reached. Regardless, it was an exceptional experience. It did not turnout in my favor but at the same time I left happy and full of sushi. Honorable mention to Finance Manager and "the Cuban".

Great customer service! They will work really hard for you, no matter what your circumstances are. O.B and Raheem are rockstars!! Will continue to do business with them!! Thanks guys:)

Great service. JR truly made us feel like family and Hector went above and beyond in getting usthe best deal possible.

Tim in parts can find anything for your GM vehicle.
Jimmy in service along with Tim in parts have many years of experience and it shows.

Arnold T.on BirdEye
7 hours ago
So far This review is only on the sale person I brought the car from, He went out of his way telling about the car, put no pressure on me to buy and explain every thing that was written down to me. Even after I brought the car he call to make sure everything was good. Even a week after the sale he still took time to help me with other issue. My sale person was Leonard Willis. If someone wants to be treated right while buying a car this is who they should go to

Just recently picked up a kia soul from Carl Black Chevrolet, it was a great price, and very clean, the Salesman Jack was extremely friendly, and helpful along the entire process, thank you for the great service!

March 28, 2018 was the day I decided to visit the dealership to see if I was able to trade in my 2017 Nissan Sentra SR Turbl I knew I was upside down by a lot my interest was around 13.50% & my monthly payment was $566.66 a month & I must say Joshua Castaldo the sales guy told me not to worry we will put you in a new car. I thought it was all a game I tHought I was going to get declined due to my credit score & being upside by $13,000 but Joshua Castaldo told me not to stress it so i went ahead and did the credit application & Joshua came back & told me I was approved for a 2018 Chevy Malibu LT I was in shock I usually get declined or either ask for a co-signer but this dealership truly did help me I was very pleased how they welcome me and help me find the perfect car!!!!! I started signing the papers & boy how I was please and happy to say I will be paying $522 a month that s included with gap and my loan interest was at 6% I m very thankful how Joshua Castaldo helped me in the long run and the managers who helped me get into the car I wanted for a long time!!!! I will definitely recommend people to go here to shop for their next car!!! They will help you no matter what the upside down is or credit score!!!!! Thank you so much I m officially a owner of a 2018 Chevy Malibu LT !!!!

John Palko and Matei worked really hard to get me out of a lemon of a vehicle. Not only were they conscious of my budget but made sure the deal was fair. These guys make magic happen!

Very patient with my search for a new truck. Sales person Anzu was very cooperative and helpful. Third vehicle I have bought from them in 9 years.

Josh Neville is an awesome salesperson. Been ours for 4 years.

Wonderful car buying experience. Brandon and Bryan got me a great truck at an amazing deal! Will definitely be back in the future.

Josh Costaldo made my purchase quick and easy. No heavy pitch to get me into something I didn t want. I had my 3 year old son with me so he hustled to get us out of there within an hour.

I purchased an Encore from John Palko last night and could not be happier with the service and expertise provided. He was patient while I was slow to make a decision and went over several options with me. John was a pleasure to work with. I will definitely be purchasing my future vehicles from him and Carl Black, and will highly recommend John to anyone looking for a new vehicle.

Carl Black of Orlando is the best car experience I've ever endured. You know the process, the waiting, the haggling, the lies......Wait! Not at Carl Black! They are pros at what they do and they are magicians, too. I'm amazed that I drove home a BRAND new car today with an unbelievable interest rate. Jim Darity is the man. Ask for him when you get there...Thanks, Jim and Carson!!

Jeff was great! Very knowledgeable and helpful. He made the process very easy. Go see him if you need a car.

We were in the market for a new car because ours was stolen and we didnt think we would be getting it back so we planned on using the insurance money as the down payment. Shami Johnson was our salesman and he was amazing! Always courteous and very knowledgable about the products! He was very patient with us as we were going back and forth between 3 different models of the Malibu. There was no pressure from him to buy a vehicle right away. We left and came back a week later after we found out our stolen vehicle was recovered and we would be getting it back. We still wanted a new car and with less money down than we had anticipated Shami and the rest of the team was still able to make that happen! They gave us an amazing deal on a brand new 2016 Malibu LT that even my GM employee pricing couldn't beat! Hector in Finance was awesome too making the process painless and giving us all the options for GAP and extended warranty without any pressure to buy them! As someone who works in the business I highly recommend this dealership! Even though we live an hour away we will be back! Thank You Shami for a Pleasant Car Buying Experience!!!

Great experience!! 2nd vehicle from Carl Black and wont be the last! Worked with Josh Castaldo. Very professional and will definitely recommend him and the entire dealership!

We had a great experience at Carl Black with Luis Rojas. We purchased a new vehicle and traded in our car. We got a great deal and the buying experience was professional and smooth. We will definitely recommend this dealership to all of our friends.

Horrible place, old school, hard sell, lie, would not buy a car key let alone a car from this company.

I had Great experience here The manager Luis and J.R. Where very efficient and extremely helpful with explaining the whole process, the process was fast it took only 2hrs to get everything set up, and I was able to leave with my new car the same day !! Their very family oriented !! Will definitely recommend to family and friends !!!

I met with Malcolm the other day and his customer service was extraordinary and helped me fine tune my car search that suited my needs. His kindness and understanding was superb, and would recommend him to all of my friends. Carl Black truly has a great employee, and a true professional who really cares about your goals.

Ask for Leo! Hands down the easiest and BEST buying process I ve ever experienced! They are very easy to work with and the customer service is unmatched. I traveled from Nashville, TN and they were very respectful of my time. I would highly recommend them to anyone looking to purchase a vehicle!

Basically, the reason for my positive response and experience can be summed up in two words: Karim L. ! Karim was my service representative and he provided me with professional, attentive, and caring service! Karim fulfilled every expectation I had, and even more!

Fast friendly service. Very respectful. In and out in 2 1/2 hours. Kudos to John Palko.

Watch it with their finance department their communication is horrible and they will make you go back on several different occasions to sign papers because of their fault and typos

WOW! This was the best car buying experience I have ever had by far! I was approached And greeted by a young respectful man named Luis as soon as I stepped out of my car. The lot was full of some great looking vehicles with tons of options! I did however already know what I wanted and Luis waisted no time getting me to and answering all my questions about the vehicle I was interested in! Once I had all the information I needed and was ready to buy, the process was like clock work, the team went to work! The financing was simple and easy, before I knew it I was in my new BA Truck! I have purchased vehicles in the past and this was far more organized and professional than any other experience I have ever had in the past! Thank you Omar, Luis and Carl Black team you made 2020 a good year for me after all!

The service was excellent. We tested multiple small cars (spark and sonic) but they suggested a bigger car (Trax) with similar payment. The dealer was a nice young man. We negotiated and finally bought the car. My friend also was with me and he bought a Malibu too. Funny, it was Saturday and they served a lot of sushi and other delicious foods :-)

Thanks chevy.

Lane and Luis are the best! Very pleased with my new Chevrolet Silverado..

I can't say enough positive comments about my experience! I was treated with so much respect from my initial contact with Hannah Cox to my new favorite sales associate Matt Miller!

Got in and out with no issue. Coordinator was terrific.

Had a great experience here. Matt Miller was my salesperson, he did an excellent job helping me get into the vehicle I wanted. Travis Hanes the sales manager and Louis Leon the finance manager were extremely helpful too. This was my first vehicle and I would highly recommend Carl Black to anyone.

We were in the market for a Chevy Volt with our 'must have' features and sans 'don't want to pay for' features - something we weren't certain even existed. Turns out, it was! ...140 miles away at Carl Black.
We called and made contact with Mr. Raheim Brown who addressed our questions and facilitated our application and negotiations via phone and email. A few days later, when we were able to make the trip, we met with Raheim at the dealership. It turned out that we were able to get a bit more for our trade in and, because we were already ahead in the acquisition process, our meeting with finance was expedited.
From the outstanding service we received in advance of our visit through the finalization on site, the process was a painless pleasure - quite rare for a car buying experience!!
In short: the dealership, like other organizations, has no value without its greatest asset - its people. The car was a great find and a great buy, but the people of Carl Black made the difference!

The service manager kept us updated throughout the service of our Encore, nearly every day I was informed of the progress. Great service!!!