Had a horrible experience with the parts department,I felt like there was resistance on their part to sell me a part. There were like 4 guys behind the counter and rick didn't even bother to physically look @ the part instead I got "we can go in circles all day here, but I dont know what to tell you" when I tried to show him the picture. Just Laziness they seemed more concered about the protesters than doing their jobs. Its best to go to the smaller guys who will actually help and stick with them .
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
Luis was absolutely amazing, friendly, knowledgeable and not pushy at all, he truly gave us a VIP experience, I will definitely be back to make another purchase from him and I recommend Carl Black to anyone!!
Leonard and Louis were as always attended and willing to listen to our needs. We been coming to them since 2012... Thanks for a super 5 star coustomer service!!
The sales rep - Luis Rojas - was the most knowledgable I ever had. You could tell he just loved cars. I learned a lot. He worked within my budget and went the extra mile to treat me well. I liked that he offered to keep open the lines of communications past the day of sale in case I had any questions. The rest of the team, including Finance, treated me respectfully and did their job well. Plus the facility is clean and in a nice area. Thank you!
The absolute worst dealer to do business with. I've been waiting almost a year for the 1,200 dollars the general manager "promised" me because they sold me a broken car and never fixed it. All of this was after they double charged my lender. On top of it, the service department charged me 700 for a new motor mount which was cracked and broke again. Don't buy or have a car serviced here. They don't keep their promises or return your phone calls. I'll upload the conversation proof
Thanks to Leonard my husband was able to find a great deal on his dream car. We are definitely going back to this dealership when it s my turn to purchase my dream car! Thanks Leo!!
Had a great experience two years ago now they are practically harassing me, no matter how many times we tell them we are not interested in trading our car in at this moment!
Purchased a brand new vehicle today at Carl Black. We were greeted by Chris Calendar who sold us a brand new truck. Chris was friendly, knowledgeable and made sure to get us a great deal from the start. This was by far the easiest and quickest vehicle purchase ever. If you re in the market for a new vehicle, go see Chris he is fantastic! Our finance Manager Kamau Wilson was also amazing. He was quick, accurate and friendly. Thank you both!
Ryan Reagan is an amazing sales man, not only did he do EVERY thing in his power to find me the perfect vehicle, he didn't stop untill he got me the price I could afford too
I came in to Carl Black Chevy to get my Silverado serviced and while I waited I was walking the lot and met Dowain. Dowain showed me a GMC Sierra 1500 Elevation and I absolutely fell in LOVE. Dowain made the process so easy to trade my old truck for my BRAND NEW TRUCK !! Thanks Carl Black and Thanks to Dowain for a GREAT DEAL !!
This dealership was awesome and Matt Miller is the guy to go to! He was able to provide stupendous customer service. Their cars are priced fairly and the process was very quick. Overall great dealership to work with. Would highly recommend it!
I had a great experience. Thank you Sean from the service department for taking excellent care of my car. I highly recommend him for all your service needs.
William Watson was my salesman. He did a great job and had to juggle multiple customers on Labor day weekend. I love my new GMC Terrain Denali. Thanks William!!
Their customer service model is not as good as David Maus. Seems like we wait for someone to help us instead of having someone already waiting on us with our name.
Being a first time truck owner I had a large knowledge deficit. Kyle was patient and took the time to answer every inquire I had. Kyle is a wealth of information and he gladly shares his expertise. Kyle exceded my expectations and has a positive solutions based outlook. Kyle showed a sincere interest in helping me with my truck maintenance needs. Many people come together to ensure a customers vehicle is throughly safe and secure, Kyle is the glue that keeps that team together. Kyle is highly respected amongst his peers and established effective working relationships to make my experience come together perfectly. If you want to have your vehicle serviced by a dealership you can trust bring it to Carl Black. They are second to none!
Salesman J.R. was friendly and helpful. He and sales manager Matt did all they could to make us comfortable and were able to get payment where we needed it!!
I took my Chevy suburban to Carl black to be repaired.in may since then I have had to take it back three times soon to be four because the issues has not been fixed (although my credit card was billed).all they do is reset my codes and send the car back like no issues are present today my wife broke down again with our 6 children. I called to speak with the service manager and customer service manager and was given the run around if you want to waste time and money and be treated with below average customer service plz plz plz come here
Had a great experience with John Palko. He was extremely patient, not at all pushy and listened to what we wanted. He got us into a beautiful truck and not once did we feel pressured into buying anything we weren't totally happy with or going outside of our budget to get it. He worked wonders for us and we will definetly be Carl Black customers from now on.
I just purchased my 3rd vehicle from Carl Black of Orlando and it is always a good experience. There is never any pressure and the staff is friendly. Matt Miller is great to work with. Thanks Matt for making this as painless as possible.
When I reached out to the fleet sales dept,Kip was very quick to respond and offer several options for our needs. Kip offered to bring us a vehicle to look at immediately. I went to the dealership and met Kip and Gregg in fleet sales. They were very accommodating,socially distanced and let us see several vehicles. We made a deal on two GMC Sierra 1500 trucks and had them delivered to our office for an awesome buying experience. Highly recommended and I will be buying more vehicles from them in the future.
Very very very bad dealership in Orlando Services very bad , their prices is very higher than the other dealership, and the mechanic services is no perfect.
The dealership with no answers only a price to pay. At 150 a hour with no direction just not interested. Selling the bipolar car is easier. GM you do not diserve a bailout from the American people you are a rip off. Your car designs are questionable at best. 3 is a charm you don't back your product or customers !! Overpriced unreliable thank God for On Star
Everything went very smoothly .Got my car serviced on schedule and even got a set of tires . My regular services advisor was off but the young man that waited on me did a good job.
Stopped in to get some work done and the service was great Fast and the gentleman who took care of us very friendly. Brian Moon was the advisor. Kept us informed and got us in and and out in timely manner
Was on vacation and visiting family when our GMC terrain clunked out on us. Had the vehicle hauled 3-22-18 to Carl Black Chevrolet and upon arrival I was greeted by Sean in service telling him of situation of being from out of town and on vacation. They were really busy but he said they would make time to get my vehicle back on the road. Within 2.5 hours I was informed of the issue with the vehicle, the cost of parts and labor, and if I was ok for the repairs to be made before they attempted. Could not of had any better experience and considering the circumstances our vacation was not hindered. Once again thanks Sean and the rest of staff for resolving the issue and being polite and professional
After Weeks of looking for a used car for our teenage daughter and watching my husbands frustration levels climb.... We bought our 3rd car from Carl Black..
We were originally looking at a 2015 Chevy and then the sales man showed our daughter a new car and said for just a couple a little more money she could have a brand new car...
NOT, the incentives were not even reachable. The price on the window of the car was with the incentives deducted... no asterisk!!
As my husband walked outside as the salesman went back to finance he was doing an online chat with Carl Black...
I instantly got a call and I explained what was happening and we were told to come see Carl Black...
We had already purchased two cars from Carl Black after waking away from this same Sanford dealership.....
Bottom line the online representative, salesman and finance manger made a new 16 year driver dance through the show room doing a happy dance, and my husband was satisfied.
After car #3 we will never go to another dealership no matter how far the drive is!! Lesson learned
5 Star, they are awesome, excellent customer service, they helped me to get my new Cruze car, payment I wanted, no down payment, John Palko customer service 200%, you need a new car ask for him, everybody was 5 stars. Carmen and Jose.
This is my second purchase of a truck from Carl Black Chevrolet and I have to say it was an even better experience. I came back because of the great service and deals I received the first time. When Josh Neville contacted me, he was able to help me over the phone through texting and many phone calls. He realized I lived 2 hours away and my life at the time was very busy. So, after working a great deal for me he then delivered my truck to my door step. What great service!! My Mother-n-law was so impressed by this that now she is ready to buy. I would highly recommend Carl Black but most of all make sure you see Josh, he can work some magic....:)
Excellent and accurate communication throughout our entire buying process. Gregg Kelley was a true professional, keeping us informed every step of the way and our vehicle was even delivered sooner than we expected. This dealership was a pleasure to work with, they made it very easy, and we will definitely continue to buy from them in the future.
I had the pleasure of working with Marcus and Matt And I was very pleased with their service. A big shout out to Matt for being so persistent and making this a smooth transaction.
I went to the dealer I attended Mr. seller attentive and very friendly ,,, introduced us the vehicle he was interested at that time Chevrolet Spank with manual transmission and in the car had a price of $ 9,990.00 and the back window had a price $ 12, ..... I'll talk about the car, what color it had available and how to pay me a surprise came Mr. G....with another price ... $ 12,592. for dialogues with their manager sale price ,,,, the explanation that he had committed an error in the price of money that was inside the vehicle was disappointed ,,, no local by Mr. but the sales manager ... then I left I called Mr. A... S.... to discuss the price ... price $ 9,990.00... It is disrespectful to me mistakes are ,,, and ,,, reward is offset from you that you might be interested.
I recommend getting your car serviced somewhere else. I had a great experience purchasing my vehicle with Dwight, but the service department is horrible. Over the course of 8 months, they gave me the runaround about a serious malfunction with my car.
During this pandemic, I offered to leave my car for a few days so they can test drive it to replicate the issue. Each day I called to check the status and Ieft messages for my service rep Eugene. He never returned my calls. So on the 3rd day, I called to speak with a manager and that is when I received an update saying they drove it, could not find an issue, and to come pick up my car.
I went to the dealership and had Rick Ebanks, a customer service manager, ride along with me with hopes of replicating the issue. IT DID!! Eugene suggested I call to reschedule an appointment when I was able to leave it again for a few days. I called, left another message, and he never returned my call!! I contacted Rick about my issues with the service department and my options of going to another GM dealership and he nonchalantly said if that is what I want to do then I can.
I took it to Orange Buick GMC and the service manager instantly knew what the issue could be. They test drove it, saw the issue, checked with GM on any issues with my car make/model and saw an alert for my EXACT ISSUE and re-calibrated the system the SAME DAY!
Carl Black service department is terrible. No customer service skills and unprofessional. Do yourself a favor and avoid being lied to and treated like your concerns are not important.
Ben Fordham, could be one of the best cars sales men i have worked with in years. It took me 2 weeks to decide on my new 2019 Silverado and not at any point did i feel like he was pushy or annoyed with me. He helped me structure an amazing deal ( and i have bought 5+ cars new from various dealers) . Very likable guy and mellow personality while getting you what you need at the price you want. I highly recommend Carl Black and more importantly Ben Fordham with your next GM purchase or lease.... I WILL BE BACK 100%
We started looking for a car and we were connected to Sam in internet sales He was very easy to deal with and very courteous and nice. Once we arrived we dealt with Jack Cherelus to purchase our vehicle and he was really good and he took the time to help and answer questions. He was very patient not pushy at all highly recommend him He was fantastic couldn't recommend him more. Our finance manager Mr Patterson was also very nice all the way around a good experience not stressful at all was planning on just looking but walked out with a vehicle because they gave us the space and the information we needed to make a informed decision. Five stars all the way highly recommend.
Great experience and great people!! My sales representative JR Munoz was just amazing, I came in looking for an used car and left with a new chevy cruze! Very recommended!
My experience at Carl black was awesome! Salesmen Jack and Jeff were super informative and helpful. They answered all of my questions and concerns promptly in my process of purchasing a SUV! Even after purchasing, they still gave me guidance in buying the right accessories for my vehicle! I would definitely recommend Carl Black dealership and these two guys to help you purchase your next vehicle! Thanks again!
John Palko, at Carl Black Buick, has got to be one of the most personable and truly genuine sales person I have ever dealt with. He made the experience of buying a car seamless. From the moment I walked into the dealership until I left with my new Buick, he was attentive and went the extra mile to accommodate my needs and put all my concerns to rest. I cannot say enough good things about John and would highly recommend him to anyone looking for a pleasant vehicle buying experience. Thank you John!!
April 23, 2020 So I m back again and working with JR this time who is amazing and has once again made my car buying seamless. From the minute he spoke to me until the closing of the deal he was pleasant, helpful and had answers to all my question. I would highly recommend JR and Carl Black for anyone. looking for personable and helpful sales teams. THANK YOU JR
My visit at the Carl Black dealership was nonetheless fantastic. I couldn't have been more pleased with the service of Greg. He helped me find the car that I was searching for, with a good price as well! I would recommend this dealership to anyone purchasing a new car!
I went to Carl Black to buy my 2016 Buick Verano. My family always loyal to carl black when purchasing new or pre owned vehicles. Upon driving up I was greeted by a salesman (Raheim Brown) who went over and above to put my deal together. Going as far as the extra mile to answer all and any questions I had, concerns, and everything inbetween with friendly and efficient service. He was with me and explained every step of the way when putting the whole deal together. He really made my experience a great one with the help of all the managers. I will definitely be back again for my next vehicle when my lease is up.
I have been to my fair share of dealerships and we all know that it can be very stressful. I spoke to Leo prior to my arrival and picked the vehicle out I wanted before arriving. I live 3.5 hours away from Orlando, so I was gambling driving such a distance before seeing my vehicle in person. When I arrived, it was waiting out front, immaculate and had my name on it. Leo was very helpful and knowledgeable from start to finish. I am very pleased with my experience and will be back in a few years when I decide to trade up! If you are looking for a smooth and least stressful car buying experience, look no further than Carl Black Chevrolet! Leonard Willis is your guy!
DOWAIN in sales ROCKS! Went out of his way to make a deal on a Denali. It took visiting 3 Dealerships to find a great sales person. Stop in, ask for Dowain!
We dealt with Will Theiss today and bought a Chevy Suburban. Great car. So happy with it. Will made the experience enjoyable and we were done with everything in about three hours. Everyone at the dealership was nice and very professional. I would highly recommend Will and Carl Black the next time you are in the market for a car. I know that I will be back.
Customer and buyer beware! Gave them multiple visits to make it right but to no resolution. First visit for a dead battery, battery replaced under factory warranty. Second visit for an oil change, door panel rattle and rear suspension noise. I was told my door rattle was the cause of a repair done at another dealer in another state over a year prior and I was responsible for the trim piece, and I could "get reimbursed later for it." When they showed me the broken piece it was broken in three different places and they couldn't get it back on my door in any condition near what I brought it in as. Finally they agreed to warranty it (which GM wouldn't cover if it was abuse, so my conclusion is it was broken during my visit here when they took it off my door). As for my suspension noise they verified it, and when I asked for a loaner vehicle I was told "you leave your truck here, and we will put you on our three page loaner waiting list". Unacceptable for such a big dealership. Finally after almost two weeks, I believe 10 business days to be exact I called GM corporate as my truck was still not finished and day in day out Carl Black kept telling me my part for my door would be in. Within 24 hours of calling GM corporate my part was in and installed. But not before the service manager's recommended fix was taking pieces off of a 2019 Canyon on the lot fix my 2016 Canyon. More recently, my battery was failing again, this time I went to a different dealer, and the battery was again discharged. After looking through my repair orders, and doing some online research, Carl Black put in a discontinued battery with a discontinued part number and my battery was again failing within six months of their replacement. So how long was that battery sitting in their parts room for it to go dead that quickly, and why was it installed in my vehicle? Bottom line, you are just a number here and unless you have your wallet open for payment, you're at the back of the line. Also, if you're buying a new vehicle here, make sure all of your vehicle's pieces are there because in my situation they were going to part out a brand new truck to fix mine. One more thing, when the dealer reads this review and responds with "Contact Omar the general manager.." don't worry I emailed Omar, with pictures of the condition of my vehicle, my email to him was forward to the service manager and I received no response from Omar. Advice to management, you need a thorough review of your appointment scheduling process for service and you need to open your lines of communication to your customers because I am not the only review here with this type of experience.
Fantastic experience! We arrived at the dealership not really knowing what we were looking for. Our salesman, Will Watson did a great job determining our needs and budget. We purchased a 2016 Buick Verano and couldn't be happier. We will definitely be repeat customers at Carl Black!
I went to trade in two of my vehicles for one in an attempt to downsize on my vehicles. We had a great experience. George, Hector and Josh were very friendly, down to earth and had great senses of humor. They worked with us on the trade in amounts for the two vehicles, and the sales price to get me as close to my goal as they could. I'm sure they had had it with me by the time it was all a done deal (LOL) and I was rolling away in my new Yukon Denali, but they truly were a great bunch to work with and they made the process pretty painless and even though we were doing a car purchase deal, we had a great day doing it. Josh did a great job on finance rates and working the best finance deal for us
Our goal of downsizing from two to one vehicle didn't exactly goes as planned (sighing), because I fell in love with a Sierra AT4 that was on the showroom floor and purchased that one 2 days later. George, Hector & Raheim were awesome on this vehicle purchase, they really were, they absolutely went above and beyond on the 2nd purchase to get the deal completed for us that day, even though I was stuck at work and could not leave they made it happen no matter what they had to do, they were willing to go the extra miles without hesitation!
Chris is one of the best salesman I know! I purchased my 1st vehicle with the assistance of Chris. He is very knowledgeable and also gives good advice when it to comes to financing the vehicle. He has given me some great tips, for my first vehicle. He does not pressure you and you do not feel like you're part of a chess game. I can definitely say chris has a customer for life. I visited other high end car dealership and got frustrated with the games. I trust Chris and he made car shopping fun and exciting. Hey looking forward to getting my Next car with you. Thanks Chris
I have a great experience at the Carl Black Chevy dealership in Orlando. After having difficulty with other dealerships and car sellers- poor service, unclear answers, not able to find something I like for an affordable price, etc.- I was very happy to have found the Carl Black Dealership. Luis Reyes was the primary representative assisting us- he was very kind, honest, and helpful. And what s perhaps most important, he did not act like a salesman and instead helping me figure out which choices would truly be best for me (even if it wasn t the most expensive). Since leaving the dealership, I have been nothing but happy with my vehicle. I would recommend this dealership to any and all looking for a great new/newish (and affordable) vehicle.
I sat there for 45 minutes before someone helped me and there was about 4 workers out there. One man was working with about three of use he finished up and he came to me. Thank you sir
Be careful of sales tactics, read contract before you sign, and make sure the price you agreed to with sales person matches the contract. There is no going back once you sign.
I emailed you twice and called multiple times, I have not seen a single response from you Omar.
Still no response from Omar, I have been given the run around and its not a stand up dealership, and I haven't even gotten into the details of how they promise one thing and after you pay they remember something completely different, very disappointed especially the lack of response.
Salesman Luis Reyes was extremely professional. Anyone looking for an amazing deal from a great salesman Luis is your guy. He will make your experience simple, easy and very relaxing. I would highly recommend him to everyone.
The most efficient, easy, no haggling car buying experience I have ever had. Straight forward to the point with no bs. We purchased a 2019 Chevy Traverse for our bussiness. We never stepped one foot in the dealership. Everything was done over the phone and the car was delivered to our office, where I spent mintutes signing paperwork and the keys were handed to me. Josh our salesman was informative and so easy to work with. Carl Black gets a big thumbs up from us and if you have the chance to work with Josh, you won t be disappointed. Thank you Carl Black!!
Jr Munoz was great at assisting me. The process was easy and fast. Got me into a beautiful car that I wasn't expecting. You dont meet alot of honest dealers. He is truly one of the honest ones. If you go to this dealer ask for Jr. You won't be disappointed! Thanks Jr
My brother bought his 2018 GMC Sierra SLT from Dowain about 6 months ago and he absolutely loves his truck. He referred me to Carl Black Orlando to see Dowain and I bought a 2019 GMC Sierra Elevation for myself and a 2019 Chevy Malibu for my wife. Louis Leon made the numbers work in my favor, Carl Black does business the right way!
Our entire experience was AWESOME! The entire staff we worked with really understood what we needed and worked very hard to get us the vehicle that fit what we were looking for. Leo and Julius were exceptional salesman and made the time spent making the deal exceptional, fun and well worth it. We highly recommend Carl Black-Orlando if you are in the market for a new or used car. You will not be disappointed!
Travis, Chris C and Litzy were terrific. This is my fourth vehicle purchased at Carl Black of Orlando. I traveled over 130 miles to come to this dealer passing several dealer along the way. Their selection is the best , customer service is great. No hassle on the pricing. I would encourage everyone on the Treasure coast to give them an opportunity to earn your business.
From the beginning my sales person John was a great help. John was able to help a family member of mine first and then went on to help me. My husband and I had a bit of negative equity but John helped us get in the right car. He was very knowledgeable, friendly, timely and never made me feel pressured. I will definitely recommend any family or friends to John and the team at Carl Black of Orlando
Had an amazing experience with Anzu and Ryan Regen in sales they help us every step of the way and loved the fact that Anzu broke everything down and helped us out. also thank you to Luis in finance for making things smooth and easy. We definitely are recommending you 3 to everyone thank you for the hospitality and professionalism.
Excellent service! I just purchased a new vehicle over the weekend and am still in awe over the wonderful service I received. My sales person, Leonard Willis, went so far above and beyond to help me get into the car I truly wanted. I went there late Friday and kept him there until almost midnight (they "close" at 9pm). Mr. Willis was literally running around to help me the whole time I was there. I will recommend this dealership to anyone and everyone. Everyone there is awesome! So, thank you to all the wonderful staff at Carl Black Chevrolet Buick GMC, and a special heartfelt THANK YOU to Leonard Willis!!!!!!
Bought a new truck from Carl Black last month and took my girlfriend in today to buy a new car. Everyone from the top down helped make it a smooth and seamless process. Highly recommend using them and Michael Elder is the best car salesman I ve ever worked with and I ve gone to him twice now.
This would be my second time writing a good review on this dealership, I recently trade my Sentra for a Malibu I went ahead and went back on Saturday March 28, 2018 with my boyfriend to trade in his 2015 Chrysler 200 where we bought the car at Drive Time with a really high interest ( 17% ) with a monthly payment of $466 a month we wanted to see if we can trade it in and once again we came out with a new 2018 Chevy Cruz LT for the same monthly payment but with a VERY low interest at 4.50% this dealership has helped ME but ALSO my BOYFRIEND into a NEW CAR with a VERY VERY LOW INTEREST... I'm so thankful for this dealership and would like to say THANK YOU to the sales guy Joshua Castaldo who helped us out the second time... He does amazing job working out great deals..... I would highly recommended speaking with Joshua Castaldo...
By: Jose Santiago happy owner of a 2018 Chevy Cruz LT
My 2011 Chevrolet Aveo was towed to Carl Black needing a new engine. Not only was this covered 100% under a factory warranty, I was offered a 2016 car to use free of charge while mine was being serviced. I also had them look at another small issue I was having with the car and that was fixed for far less than the estimate I was given. My car was in the shop for almost two weeks and my service technician, Ray, called me every day to give me an update. After it was fixed, I drove my car out of the lot and realized my right directional was not working so I immediately returned. A technician came out to look at it and, because it was an easy fix, he took care of it right there and only charged me for the part. I would recommend this dealership completely and next fall, when I am in the market for a new car, I will going to Carl Black.
I received a letter in the mail to have a recall done on my 2003 Chevy Impala. I scheduled an appointment to have the recall done at Carl Black, but when I got to there, I got word that my parts weren't in. They sent me home and said they'd call when parts come in in a few days. That ended up being about a month. I just received an email yesterday stating that the parts were in, so I called to make an appointment to find out the parts wouldn't be in until July. This was the second or third time I tried to make an appointment. I will not be going back here. Taking my business elsewhere!
Will never purchase a car here again. Don t trust what they tell you. They will promise you one thing and not deliver. My husband and I had the worst experience with the finance manager. The salesperson wasn t well versed with the maintenance package and what it included. The finance manager was rude to us about the misleading information that was provided to us and also lied to us about the leasing agreement. I m so disappointed in the purchase we made and wish we never purchase from them ever again. Steer clear from this dealership. They are shady people!
I'm really afraid to say this - but I don't think I'll ever do further business with this dealership again. I do understand that no one was really holding me down when making the decision I made in trading in my car for a Cruze - but I didn't even have the car for more than one day and even pleaded to unwind the contract as sitting down and doing the math proved to be that this decision wasn't feasible for me. They kept reassuring me and I just fell for it. Even asking at one point for my keys back at least 3 times before I even signed the contract and they just kept pressuring me. I essentially traded in a good car for the same make, year and model - now with a higher payment per month and back $20,000.
Was told that because the papers were sent through, they wouldn't be able to retract what was sent even though most banks don't process documents over the weekend (I work for one) and as well as DMVs. So they retracted the Cruze and instead put through the same exact type of car I had traded in with 12k less miles.
I feel robbed and probably was. The Cruze is guaranteed to sell and they got another sale out of that Spark. They made pure profit and I got myself further in debt and regret. I don't know what else to do.
Update: After speaking to a rep and having my message directed to the REAL GM, I got my car back. I'm so happy that at least a couple people had the moral to understand my situation and the pressure I felt that no one should have to go through. Omar Rodriguez - although I did not speak to him directly, the rep (Monique? I believe that was her name) took the time to listen to my plight and made sure everything and every detail I've told her would reach Omar. This is a very valuable lesson for me and it's something I will never do without making 100% sure that I want to go through with something even if I'm being told otherwise. Not everyone here is terrible and there have been good people I've met at this dealership that got me my Chevy Spark back in 2016 when I needed the help I could get. The service department in my experience were always great - in particular Karen Brown who has been honest to me and upfront. I did not want to abandon doing business with this dealership. But I know one area I will always avoid. Thank you again for working with me and pulling the strings. This really meant a lot to me and will probably be the best Christmas gift of this year.
This is my second vehicle purchase, this time with Leo. Excellent service and very happy with the way I was treated purchasing my new Malibu. I came in to see if I can get approved for a car even tho my credit wasn't that great. I Pulled up to the dealership, Mr.Raheim Brown came up to me and greeted me Professionally. Great environment and good people around. I told him what situation I was in and he gave me all available options. Few hours working on a deal with the manager, He gave me a price I couldn't turn down. So I bought a chevy Cruze and it's a great car and I love it. Thanks Raheim brown and matte for getting me the car approved! I would suggest others to come in to Carl black of orlando and purchase a vehicle!
I have to say this was the best experience I've ever had purchasing a car, especially this being my first new car. Ryan was amazing he worked with me and helped me get into the car I wanted. And Josh from the finance department really made it like I was talking to a friend when explaining the paperwork that I had to sign. Amazing customer service and friendly environment. I would definitely recommend going and asking for Ryan if you are looking to get into a new car. I absolutely love my 2020 Equinox LT. Thank you Ryan and Josh for all the help today.
I cancelled my interest and they keep pulling my credit report. I need help from the State Attorneys office. Joining the national class action suit for this very bad behavior
Josh helped me find the perfect car. He was very patient and helpful through the entire expirence. Alex is always so kind and helpful. Thank you so much Carl Black!
Thanks to my aunt Marisa I Went to look and walked out with an amazing deal with exactly the price point I wanted. Ryan helped me find a car in my budget and worked with me every step of the way. The no extra talk just right to the point unlike other stressful dealerships. My experience was eaay,easy, and no sugarcoating. Thank you Ryan.
carlblackoforlando.com
