Professional service from start to finish. JR got me the deal I was looking for and got me in and out very quickly. Went over all the details of the vehicle and even delivered it to my house. Highly recommend.
Purchased a Dodge Ram limited with Luis Rojas, had been to three other dealerships before stopping in and dealing with Luis. He was professional and courteous and didn t waste my time I told him what I was looking for and he delivered. Thanks Luis!!
A month ago I bought a 2019 red truck which was not in perfect condition. I'm really extremely unhappy not only because of the vehicle I bought that is completely "New" and I feel it is worse than a used car. The truck three days after delivery, when it started to rain, the water was inside it took it and I was three weeks waiting for it to be revised and solved the problem in the same way disappointed by the bad service and the bad attention of the Staff that I was finally given the van, which has the same problem. It is not about the seller wants to make SALE and if so it is to sell communicate the conditions in which the vehicle is located and one as a customer decides and accepts but it was not, I think they must have extremely honest staff since the investment that one It is great now I continue presenting the same problem and paying the first installment of the car that I have not enjoyed because for me it is a complete disaster I hope to solve this problem soon !!!
A month ago I bought a 2019 red truck which was not in perfect condition. I'm really extremely unhappy, not only because of the vehicle. I bought that is completely "New" and I feel it is worse than a used car. The truck three days after delivery, when it started to rain, it was inside it took it and it was three weeks waiting for it to be revised and solved the problem in the same way disappointed by the bad service and the bad attention of the Staff that I was finally given the go, which has the same problem. It is not about the seller wants to make SALE and if so it is to sell communicate the conditions in which the vehicle is located and one as a customer decides and accepts but it was not, I think they must have extremely honest staff since the investment that one It is great now I continue presenting the same problem and paying the first installment of the car that I have not enjoyed because it is a complete disaster I hope to solve this problem soon !!!
It is the only place to buy a car. So friendly and they know their business . Check them out before buying.
Leonard Willis did a great job. Kudos to his work ethic and level of customer service.
I am so grateful to Jr, for hes expertise, patience and perseverance in helping me to choose my vehicle. He undoubtedly cares about his customers.
I recently purchased a chevy Cruze from Carl black of orlando. My sales representative was Nick Teal, he greeted me right after I was walking into the dealership. He asked me what vehicle I was looking for. I told him what I was looking for and what payments I was trying to have. He got all my info and he and the chevy manager worked out a deal. He came back to me and said I was approved!. So I got the car i wanted with no hassle. Thanks Nick Teal!
Also thanks Carl black of orlando for your service and great friendly environment.
I wouldn't know since Anthony in the service department blew me off every time I called so I guess they don't need my business. I'll go elsewhere.
Update - called Travis last week as requested by dealer in their response to my original post, left a detailed message for him and hasn't returned my call. Lowering to one star.
Leo and Dwight helped me get into a new Malibiu after mine was a total loss in an insurance claim. USAA gave me 7 days to find a new car (even though they won't have settled my claim by then), so getting this over with was definitely a huge relief. They both were a huge help.
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So here we are a year later I call at 5:47 to schedule a quick oil change and I'm put on hold for over 13 minutes. Then at 6:00 someone picks up the phone and tells me they are closed. What kind of service is that? I spent a lot of money there to get treated like that
I have recently purchased a new vehicle from a different dealership and had phenomenal service there, so I was expecting the same here. However, I have never had a worse customer service experience than I did with Carl Black's service center team. I had gotten a nail lodged close enough to the sidewall of my tire that I needed a new tire. Upon arrival (4:40PM), I was not greeted, I was not smiled at, I was not even looked at. Two employees chatted it up at a desk while a third and fourth were helping customers. After five minutes, I was finally acknowledged and was told "we'll be right with you, just let me put this up" only to have another customer return from around the corner and be taken care of before me.
When I was finally asked what I could be helped with (approximately seven minutes after arrival), I was told there's nothing that can be done. No explanation. No checking anything one way or another. Just simply "We can't do anything about that." Angered, I walked back out to my car and began calling other places to get a new tire. The associate eventually showed up at my window and asked again what I needed. When I explained again that I needed a new tire, she told me the techs go home at 5P and there would be no way for her to do anything. But I could leave my car here and she could "try to squeeze it in in the morning."
Because I had no other way of getting home, this was not an option. The associate showed no care or any sort of customer relationship effort. While this was occurring, my boyfriend had gone inside to see what he could do. When I was told that they didn't have the tire in stock, couldn't have the tire until Monday, and would have to charge me to put the spare on, I was done. After spending $30k on a brand new vehicle, being ignored (probably because I'm 22 and "just a kid"), and then the zero effort made to solve the problem, I had enough. I told the woman my boyfriend had been speaking with that I would not be paying any money to this awful customer service experience and that I would find someone else who was better equipped to handle my issue.
Discount Tire Co. on Alafaya had my tire in the next morning and even let me leave my car in one of their bays overnight so I didn't have to worry about a flat tire in the morning. Carl Black would get no stars from me if I could.
Great buying experience. We got the right vehicle for the right price! The competition had a no haggle price on an identical vehicle that was higher than the Carl Black price. Raheim was a very knowledgeable and courteous salesman and delivered on what we agreed to and more!
I've had a wonderful experience at Carl Black Orlando. I would recommended them to all my friends and family. Tristan Hernandez had great knowledge on the new Buick Regal he sold me.
On Wednesday evening, my car began to smoke and smell like burning oil. The next morning, I called Carl Black and made an appointment: Friday at 8:00 am. I took it in on Thursday at approximately 9:30 am. Tony (Anthony W. Little), a service advisor, met me. He came outside with me to look at my car and was very condescending as I told him the problem. He poked fun at me, asking if I had even looked under the hood, and when I said that I was not sure what was wrong, but I did not like the smell of the oil, he said something like You don t say in a very condescending manner. It felt like he was trying to make me feel like an idiot.
We went back inside and I gave him my keys and signed some paperwork. I told him that I lived across the city and I would like a courtesy car if they had one available. There was not a car available at that time, which was fine. He assured me he would get me a car by the end of the day and would call me as soon as one became available. At that point I went back to work, waiting for a call back from Tony about a courtesy car. I stayed at work until 8:00 pm that evening because I was waiting for the call about the courtesy car, but it never came. I assumed I would hear back from him the next day. I had to miss work the next day because uber is $30 one way.
I expected a call on Friday morning once my car was assessed. I did not receive a call. At this point I was still being patient and giving them the benefit of the doubt. At 4:00 pm on Saturday I called to hear about what they had found. Tony was away at the moment but a message was left for him to call me back when he returned to his desk. I expected I would get a call back soon but did not hear back from him.
On Sunday, I was getting concerned. I should have heard back at that point and I did not want them to start a large job without letting me know beforehand. I phoned again and found out that service was closed that day. The receptionist said she would leave a message for him, but I told her I had already done that once and I was concerned about my car. She told me she would email the manager with my name and number and he would get back to me.
On Monday morning I called in at 8:32 am, expecting them to tell me the car was finished and I could come pick it up. Once again, Tony was not available to answer my call, and the receptionist said she would leave him a message. I told her that has not worked before so she texted him. Tony called me back at 8:41 am and let me know my car had not been looked at yet. He said that I only had an appointment . I think our definitions of appointment differ. I was not happy with the lack of communication and service and broken promises from Tony, so I called back quickly after and told them I would come pick up my car and take it elsewhere. Within fifteen minutes, Tony called back saying that the car had been looked at and the problem was the gasket, which would cost ~$800 to fix. He told me it would take until 4:00 pm.
I arrived at ~4:30 pm and Tony was not there, but Sean had me pay and sign more paperwork. The price was the same as what he had quoted me: $809.83. Sean was also quite condescending, saying that he added a 20% gratuity for Tony. It was clear he was aware that I was unhappy with my service and he found it quite amusing. On the receipt is a cell titled: PROMISED with the date and time 17:00 06APR18 (Friday).
The main issue with my service was a lack of communication. Not once was I given a call about a courtesy car becoming available, even though he had promised he would get me one. I was not given updates despite my appointment time being overdue. The manager also did not contact me when I requested a call. The definition of appointment at Carl Black differs from my expectations but this was not made clear when I dropped the car off. Perhaps Carl Black should hire a communications specialist. Either way, I will not be returning to Carl Black if my car needs work done again.
Still unable to fix my truck after five trips to the dealership in the month of March. Not to mention there was nothing wrong with the truck before I took it in there just for a oil change and tire rotation.
JR and Louis got me an incredible deal on a brand new truck. I got more value than I was anticipating and JR went above and beyond to ensure every possible rebate was applied to my purchase. Great staff and the smoothest car buying experience and they back the blue! If you're in the market for a new car ASK for JR.
Worked with Matt and got my car within the time I needed to be done by! Super friendly and worked within my budget! Painless afternoon! Thanks!!
I had a horrible life changing experience with my previous dealership and the car buying process was terrible. This was the complete opposite here! I was treated with respect at Carl Black and the buying process was quick 1.5 hours and fair! I love my Buick SUV and I get many compliments. I have told everyone to stay away from my previous dealership and buy here. Because of Carl Black I am able to complete my Doctorate and next my PhD. I drive a stylish, safe SUV. I will upgrade my Buick after I graduate. Thanks salesman Joshua Patterson !
I recently purchased my GMC Canyon from Carl Black Orlando, and I'm very satisfied with the service I was provided. I really enjoyed working with Chris Holland and was provided with all the information I needed to make a informed decision. He was knowledgeable, patient, and made the entire experience very easy. Service was above and beyond my expectations and I highly recommend them.
Appointment time for service was a drive up, complete some brief paperwork, explanation of what was to happen during service, relax in the Customer Lounge and enjoy a cup of coffee!
Staff was professional and friendly. Customer area was neat, clean and stocked.
Car was ready before the promised time and the total experience was excellent.
The assistance of the employees were most helpful and very polite. They answered all my questions, let me test drive the car of my choice, and also accepted used trade in. I would highly recommend coming to this place, the prices are very fair and service was outstanding.
Excellent Service Department at Carl Black !! Anthony Ferrando takes GREAT care of me, my car and the maintenance issues -- EVERY TIME :) Muchas Gracias :)
Such a great experience working with leo and him handling my indecisiveness. He really helped me make the best decision possible. Made me feel so comfortable and the Australian accent was a great touch! 10/10 recommend!
I have been going here for my Chevy LTZ service since 2014. I knew Service Manager, personally & as a work colleague for years. My advisor, Tony was terrific. I had used Brian on occasion as well. Recently when taking my car in, everyone I had known was gone??? I know this job is high stress but I wondered if I would ever get good, honest service again. Well I did indeed. I luckily found Corey Roe, Service Advisor. He did a remarkable job on every level: communication, answering all my questions and even providing the tech for consultation (who was excellent). Corey was courteous, respectful and knowledgeable. Kyle, SM, also treated me well. I applaud on every level.....I only wish Carl Black owner/service dept. leadership would do the same. Your company is only as good as your employees. Pats on backs, proper praise go a long, long way. Thanks Corey.
I had a great experience with our salesman Cliff. I believe we got a great deal and im very satisfied and more importantly, my wife is happy!! Thanks
Absolutely incredible people Alex the manager and Jeffrey my sales man where amazing best service I have ever gotten in any dealership absolutely recommend them they will do whatever it takes to get you on the road with new wheels thank you Carl Black
" Shopping for a car at Carl Black was a wonderful experience. The whole staff was so kind . Christian Knew a lot about the Chevy Malibu which made my buying experience so easy"
Ask for Bruno when you go in and you will not be disappointed. He helped us get into the Suburban of our dreams.
Dowain made our day, and life easier.
He was very informative& super friendly. He answered all of our questions and eased our concerns.
We came in with the expectation of just to look around and ended up driving home a new car.
Awesome sales man! Awesome experience!
NEVER do business here for parts or accessory orders. We did an online transaction for an accessory for our suburban. They never shipped the merchandise (tracking number for proof) and refused to refund the charge. After countless hours of attempting to have them refund the charge we disputed the transaction through our credit card company. Without our permission after we won the disputed, they re-charge our card again without our permission. I have since called back to have the refund issued and they have refused. The lady in accounting has been rude and disrespectful. She has talked over me, told me I don t understand how banking works and refused our credit. Never order parts orders through this dealership! I will gladly remove this review if they credit our card with the money due to us.
Great experience buying my vehicle from this dealership! Great deals and service (shout out to Matt Miller) on my new truck!
Wow. Can't say enough. They blew me away by the deal they were able to work out for me when no other dealership would approve me (unless it was at a ridiculous 25% interest!) Everything in the loan was in plain black and white, no hidden fees, or random add-ons like some places.
My dealer Evan Easterling went above and beyond in many ways including getting me a loaner car while some details were being worked out and even putting a bow on my car because it was my birthday. Super friendly and fun atmosphere, and I am so so happy with my pre-owned Honda Accord purchase.
Buying the car was a breeze. Of course they treat you like royalty when it comes to taking your money but to service my car? Nope. I took my car in for a recall plus my steering wheel horn/buttons stopped functioning. Got the canned response of it may take a few days if parts have to be ordered. A day goes by with no phone update. And as usual there is never a courtesy car to use so I can go to work. About a month later on Tuesday my steering wheel makes a grinding noise and small piece of metal falls from inside. Take it in the next day, husband has to miss work, they say they can t see it until Monday and no courtesy car for something they probably broke in the first place. Found an appointment online for today Friday. No called to say hey guess what there s actually an appointment for Friday! Husband lost work Wednesday through Friday (today). He takes the car in, it ll be a couple days, NO COURTESY CAR. I m so done with this place.
Jeff rocked out for us tonight. We walked in and within two hours left with a new fleet truck. Absolute pleasure to work with. Easiest transaction in a long time.
Just bought a Chevy Silverado from Josh C and we had a great experience We will definitely recommend them to our friends and family.
Carl Black is the best! Our whole family has purchased or leased vehicles from them and their customer service is awesome, they treat us as if we are their only clients and I see how busy they are, this will be our 4th car we get with them and we hope to continue this relationship. They will get my recommendation over and over!!! Thanks again.
The Greer Family.
Great experience from start to leaving with a new Silverado. Josh Neville and Dwight McCombs were fantastic! We worked the deal over the phone and when the paperwork was ready we went to the dealership and signed the paper's and left with a beautiful new truck. Josh, Dwight and Josh Patterson are true professionals and made us feel like family. Awesome experience!
I have sent several people to the dealership and all were very satisfied with the sales and service. I would highly recommended.
John Palko was awesome in sales. Brought my mom in to look at cars and she picked out the new 2018 Chevy Sonic. Everything went smooth. Easy and painless.John made sure my mom felt comfortable at every turn in the process.
Couldn't ask for a better, no pressure sales person!!
Thank you!!
I want to thank Dowain for making sure the color of the car and the interior was what I want. He was very persistent to match what I wanted and he found one. The next day I bought it and so far I am very happy.
My experience at carl balck chevrolet was awesome. Greg Slones was wonderful, and helped me out with everything. He answered all the questions and made sure i was taking care of. Thanks a lot.. Keep up the great work Greg.
Thank you Matt for helping me negotiate a great deal today and having the car detailed.
I am pulling out of the Carl Black dealership. I just walked their lot. Looking at the cars. Walked into both showrooms. Looked inside of 4 cars in the showroom. Spent over 30 minutes on their property. No on spoke to me. Let alone offered to help me. I saw salespeople talking to each other. I am in the market for a car. I will look elsewhere.
I had the best experience with Carl Black. Joshua Patterson was the best car salesman I ever worked with. He was very honest, knowledgeable, professional and answered all my questions regarding my new car . Very smooth transaction, the only negative was the wait from the financial department but it was expected. The finance manager was very helpful , friendly and professional as well . I highly recommend this dealership, and ask for Joshua . Wish I could give them more than 5 stars. And I love my brand new Cascada.
Thank you Josh and the financial manager for your help . It was great doing business with you . 5 stars all the way .
Everyone that my wife and I interacted with was very friendly and professional. Our sales specialist David, was very knowledgeable and helped with getting us into the right vehicle for us. We were looking for a 7 passenger vehicle but he showed us that for our use we can save a considerable amount of money and got us into a 5 passenger GMC Terrain Denali model. I highly recommend Carl Black of Orlando dealership and David the Sales Specialist.
Imre Judovits
Went in for oil change with no appointment and was seen immediately. Service Advisor was great. Thanks again.
This is the first time I have ever taken the time to write a review but I feel compelled considering the incredible service I received on the evening hours of 7/20. The Salesperson, Will Watson was extremely knowledgeable about the vehicle I was interested in and took the time to explain the entire car to me, my husband and at times, my 6 year old. Will was very patient with our needs which were mostly surrounding our payment and how we were going to make it happen. His positive attitude and willingness to make this happen for us is just not something you see everyday especially when it comes to buying a car. Prior to the 20th I absolutely dreaded stepping foot into a car dealership and would force my husband to go so that I didn't have to be bombarded by salespeople or begged to stay because they could make one last change after sitting there for hours! As of the 21st that has changed due to the professionalism that Will conveyed.
I already had thought it was an incredibly positive experience and was headed over to the always exciting finance room where you are thrown paperwork to sign and initial as fast as possible. However, this was not the case, it actually continued to get better when we met Luis. At this time it was about 9:15pm. My husband and I did not feel rushed or pushed in any way. Luis explained everything in detail and provided our options. He is absolutely great at what he does and his customer service is a 15 out of 10.
I am so grateful that I had the opportunity to meet these incredibly friendly and knowledgeable gentleman. I look forward to my next purchase....in a few years :)
Went to purchase new Yukon Denali. Dealership was a little chaotic. Two separate trucks blaring 2 different types of music and plenty of salesmen milling.
The selection of cars was good. Large quantity of vehicles. The salesman we had was good, not overbearing, except for the potential trade-in. Be aware that if you have viewed their inventory online and obtained an Internet Price from their website, they will not honor that price. You will be told that price is only if you are eligible for all rebates and discounts and no one is so that price is not valid. Waited 2 hours to see the "finance" guy to pay cash, no financing. Either understaffed or incompetence to cause waiting that long to pay. READ the paperwork. They gave us paperwork transferring our vehicle which we were NOT trading in. You also get a disclaimer concerning 3 after market items that they put on all the cars whether you like/want them or not. It is a dealer markup: aqua shield coating ($99), an extra brake light that blinks ($399) and a paint coating that was about $100. You get an Agreement to Arbitrate which waives your right to go to court if you have an isue. Now aside from this potentially running afoul of Florida's Lemon Law, I found it absurd to sign such a document presented to me at the last minute and I was not financing, I was not obtaining an extended service plan, I was handing them a check to buy a car. Why would anyone waive their right to go to court for product defect or Lemon Law? After going around and around with the finance manager and then some sort of manager, no business card was presented to us, we were told "You would never have to go to court anyway because we would always work it out, that is what we do" and the agreement doesn't require arbitration and he knows this because, "If you look we get sued all the time." Ultimately, we were told he did not have the authority to accept our purchase without the arbitration provision and we left. 4 hours of my life I will never get back-- think twice before going to Carl Black.
Extremely pleasant experience from the whole team, Raheim and John sales associates that treat you like family and Louis from finance, they went the extra mile to get me into a deal I felt comfortable in a truck that fit all my needs, when I purchase another car for my wife in the future or if any friends or family ask, this is the dealership where they get it done and they get you in and out in without running you around and stressing out. If I could give them 6 stars I would.
Bought some parts to repair a car. Richard from the part department promise me that I can buy with confidence. Any part that I don't need I can return it within 30 days. Pass 3 weeks and After I finish the car I need to return 2 parts. I call Brandon and he said NO you can't return them, but anyway Im gonna ask Richard and he will call you back. They never call me back. Few days later I call them back asking what happen and why days never call me back. I they just say "sorry its over 30 days now its nothing we can do about it". Smart but stupid. You just loss a client and you win a review about my experience I hope someone learn from my mistake.
great experience, Josh Patterson was very helpful, polite and professional
Bought my third truck from Carl black and got a great deal!!! Thanks Matt Miller! Thanks for going to bat for me in pricing
Very happy with our purchase of a new GMC Sierra, very grateful to JR Munoz and everyone at Carl Black.
Hi my name is Sarah Grace Cleavenger and I can t be more pleased with the service I got up Chevrolet Buick Brian and Chris were outstanding patient and informative and persistent and very understanding and listening to everything that you would want in my car thank you guys so much I really appreciate everything you did for me today and get me In my new vehicle thank you Chris and Brian
Best Chevy parts department I have ever dealt with. Especially Tom, who is always polite and helpful!
After going to two other dealerships who were ridiculously pushy and even criticized me for wanting time to think about purchasing a car, I was relieved with my experience at Carl Black. I went in with 2 vehicles in mind and left purchasing a different vehicle that I had no intentions of buying, but that I love! My salesperson, Antonio, suggested a different but similar vehicle to the one I came to look at because he knew it would be closer to my price range. He came back with a reasonable offer and did not try to rip me off like the other places I went to. He was also very knowledgeable about the vehicles and was not too pushy. Though I didn't really deal with him, the manager seemed super nice as well. If I'm still living in the area, I would definitely lease my next car at Carl Black!
Brian and JR were extremely helpful. They were patient, kind and willing to help me out. If you re in the market for a Chevy, go see them. They will help you out.
BUYERS BEWARE. After driving an hour to this dealership.This guys are shady. 1st you advertise a vehicle and then try and mark it up a $1000 then discount it to make it seem like your giving me a discount. then the salesman is very pushy. trying to push me into a monthly payment that was well over the max that I told him from the beginning. these guys are just worried about taking your money instead of making a customer for life. do your research this dealership before going.
Start to finish these guys were great. Inquired about a truck I saw online and someone got back to me right away to schedule a test drive. Josh met me there and told me everything about the truck. He was extremely knowledgable about all the cars and trucks on the lot. He then took me through some options on buying and had great ideas on how to keep some money in my pocket and still get the monthly payment right where I needed it to be. No pressure from anyone. would definitely shop there again and ask for Josh.
Leonard Willis (Aussie) was very understanding of our needs and was of very much help getting my wife and I the car and loan that was suitable for us. Great guy and very helpful and patient without being pushy. Thank you Leonard.
Omar, Bryan and JR are the BEST!!! They pulled through for me when I didn t think I would be able to get into anything! Words can t express how grateful I am for these guys!
Omar stayed on top of everything to make sure my experience was great and I was happy!
Bryan went ABOVE and BEYOND all of my expectations and put up with my pickiness! He was very patient and diligent!
JR was beyond thorough and informative with all the details! All of these guys made this the smoothest car purchase I ve ever had!
I highly, HIGHLY recommend Carl Black and their team!! Thank You all!!
Dwight was an awesome salesman. He made the car buying experience easy, exactly what we wanted and had a terrific and easy going manner. Would definetely go back to see him again. Did I mention we got a great car and a great deal. Thank you!!!
I would definitely recommend Carl Black when you are looking to buy a car. Their customer service was amazing, I spoke to Joshua Caraballo. He had a great attitude and was super helpful!
I have to say. It had been a very long time since I bought a car. My experience was absolutely awesome yesterday. Dwight McCombs was very through, kind and non-pressuring sales person. Treated me with respect and had the SUV I was looking for. Next thing I know, I'm in finance with Hector Jimenez signing paperwork then driving home extremely happy with my car. Won't hesitate to refer everyone to them. Thanks to you both.
I have been bringing my truck here for service ever since I bought my truck here in early 2018. Had I not purchased the service package I wouldn t have been back from day one. They have zero respect for appointment times. I schedule an oil change and it takes a minimum of two hours and usually longer. Like today as I m sitting here typing this I ve been here since 12:30 waiting for an oil change and a recall fix, I was told this would be a total of 2 hours, it is currently 3pm and they told me another hour. I am missing a work appointment because of them and all they can say is sorry it s taking so long . I worked as an automotive service manager for 6 years and would never have gotten away with treating customers this way. Oil changes should never take more than one hour (I can easily do them in 15mins with a lift) don t bring your vehicle here ever, they also charge way more than most mechanics.
I was referred to Carl Black after another local GM dealership wasted my time and energy with a runaround. I spoke with Will Theiss at Carl Black about the situation and after a few test drives found a vehicle that met my needs and price range. No games, no pressure, and a very satisfied customer that will come back to Carl Black for my next vehicle and recommend Carl Black to everyone I know that's in the market for another car or truck.
Honestly, the best experience I ve ever had at a car dealership. George Smith was amazing! He was so attentive, patience and understanding. Definitely ask for him! Carl Black of Orlando is where it s at!
I bought my car here in 2014. I came in 2 days ago for a oil change and I honestly felt uncomfortable in the beginning due to the Corona but they have it set up so conveniently within 2 mins I was greeted by Alex Calcone he asked me what was my needs and addressed any other questions that I had. He was great with communication there was never a time where I had to ask for an update if I even hesitated to ask a question he provided me with an update I didn t feel over pressured or anything he attended to my mechanic needs in a timely manner provided all around great customer service I would definitely refer him to anyone
I bought a 2019 Chevy Colorado one of the salesmen was Luis Rojas on 12/5/2018 in 5 days it rained and he got water from the roof to the truck, the next day he took her to services attended by Cristina Luna there determined that the water it was put through the back glass, to change it was a long and complicated process with information failure, Luis Rojas as a salesman hid me and did not answer a couple of calls then he did not want to answer I felt no support, between visits and bad understood spent the days until the day 12/30/2018 that I delivered it with the replacement of the glass for then they solved me with a car rented to date to yesterday 1/4/2019 it rained again and it was returned to put the water in the same place and in the same way, take it today 1/5/2109 for review and I could not leave it in review because they could not lend me a car I hope to take it on Monday and be faster at the time to solve problems with the new cars that they sell until now I have had very bad experience with carl black Orlando in colonial E there is very bad organization
Very nice people who do their job with respect and understanding the needs of customers! My seller was Josh Castaldo. Josh gave me complete info about the car and the best deals at the time! When I decided on my car Josh picked the best credit conditions for me! I am very happy with my new purchase, thank you very much Josh!
Jeff was awsome in trying to find us the best deal. Higley recommended.
My wife and I recently purchased a 1500 Sierra Denali from Carl Black Chevrolet Buick GMC dealership. Dowain Nunes was our sales consultant and he did an outstanding job.
I had plans to purchase a SLT but Dowain so impressed me with his presentation of the Denali that we decided to upgrade.
We would not have gone wrong with either purchase, however, I'm so glad that we listened to Dowain and purchased our Denali.
Dowain, thank you very much for everything, including your patience with us!
I bought my new car from Carl Black and it was an excellent experience. I dealt with Chris Callander. He was not pushy, knowledgeable about the vehicle, and took his time. Even after the sale he has responded to questions and is still helpful. If you go to Carl Black, ask for Chris Callander.
Hector worked extremely hard to get the best deal possible with my circumstances. Jeffrey/Jeffery was also amazing in answering all my questions and making sure I had everything I needed while waiting. Hector and Jeffrey/Jeffery both were very cognizance of my needs and wants. I didn't feel pressure and felt comfortable which made my dealership experience pleasant.
Just wanted to give a thumbs up to Chris. He was great to work with and stayed in constant contact with me through the process, even texting me from the hospital. Also one of the most polite sales person I've worked with. If your looking to buy I would highly recommend you ask for Chris. Thanks again!
WOW!!! If you are like me wondering between a chevy and a GMC truck, there is no better place in Orlando than Carl Black and Ali Mahmoud to sell you one!!! (Read on if you want backdrop)... I tried a Chevy dealer in the area and it was just standard meet and greet. I then went to Carl Black and instantly knew it was different here. 1)Huge Chevy/GMC selection. 2)music playing like a party was happening 3)sales reps lined up shooting hoops laughing looking like they love their jobs.4) Then I meet Ali Mahmoud. Ali was the most knowledgeable person I have ever met on being able to compare trucks. Even trucks from several years back to now. Most importantly he was not pushy, very conversational, and listened well. As a salesperson over 20 years I admired his skill set because Ali truly understands the art of selling is listening not talking. Needless to say I will come to him first everytime I buy a vehicle and so should you!!!
The best Buick GMC dealership in Central Florida. I know... I've shopped them all.
JR and Raheim were fantastic! They made this process go so smoothly. Fast, efficient, and extremely professional. Thank you to everyone involved today. I love my new vehicle and highly recommend Carl Black.
As with all car dealerships, buyer be aware. They will lie to get your business. Watch the fine print and do not trust what they say. Especially when closing and they offer a service plan. They will say it includes maintenance for 5 years, ie. Oil changes and tire rotation and that it will pay for itself. It is just an extended warranty. Also, the car I wanted was not im stock...they said it was but then had it shipped from another dealer. I waited longer than they said.
Jack was great and very accommodating. The whole process was smooth and quick. I left with exactly what I was looking for and am very happy!
After several days looking at the different dealerships we found the best deal in Carl Black. The vehicle we chose had a manufacturing defect and we had to return it and the dealership management gave us a new vehicle and extra compensation for the inconvenience. They also gave us a borrowed vehicle as they delivered the new one. John Vega and Louis the manager handled everything diligently and professionally
I ve been coming to Carl Black for a little over a year now and experience great customer service every time. Whenever I service my vehicle, Sean is the one who usually helps me out. He s awesome. Today, Darryl helped me out and the customer service was great as always. Shout out to the guys in the service department. I appreciate their work.
Brent Wiegmann at Carl Black is an Excellent employee who provides great service each and every time I have my Silverado serviced!
Let me tell you Kyle the service manager is one of the best out there. When I had a problem he fixed it really fast for us. My family really love dealing with him because my service visits are very pleasurable. Thanks Kyle for all you do.
Always an easy in an out. never had a complain with them,great service all the time thank you guy's. Signed satisfied customer.
Want to buy a Lemon ? Then buy a car here. Want to take your brand new Tahoe into service SIX times in under two months for the same issue? Buy a car here. Want to start the Lemon Law process that includes a massive amount of paperwork and waiting? Buy a car here. Want to call to speak to a manager and they don't care at all about your situation? Buy a car here.
I highly recommend using another dealership, especially if you are spending a decent amount of money on a vehicle and you want to see your hard earned money actually put to good use. Their lack of concern for their clients is unacceptable.
Went in to look for a new lease was greeted by Ben when I walked in. Treated me like family and got me a great deal on a 2020 Chevy Trax.
THANK YOU to Chris, Omar, and the entire Carl Black team for an incredible experience!! Your kindness, knowledge, and support during this process were invaluable, and I cannot wait to recommend you to everyone I can!!! You have my sincerest gratitude!! :) :)
I had an appointment on Friday, July 3rd at 10:30am and my service advisor was Karim! He was amazing! Anytime I texted to check on my car, he responded right away. He made sure I got my car back the same day and that meant a lot because I know things are hectic because of Covid. Thank you so much again Karim!
We bought a Corvette Easter weekend. They were doing a special drawing for anyone that bought a vehicle. Our salesman David Selden could not find the handbook or second set of keys. Told us on several occasions he would call us back and only called back after many calls from us. Told my husband when the items were found that they would be delivered to the house instead called me while my husband was at work and told me to come pick them up, while there we discussed the drawing and he told me we had won (there was to be 10 winners). Assured me we would receive a check in the mail. It never happened, I contacted the sales manager Sam Brutus
who told me he would look into it etc. and that a check would be issued. Never heard from him again. I called and left him several more messages and to date never received a call back or the check in the mail. Very, very disappointed with this dealership and their lack of honesty and poor customer service.
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