Carl Black Chevorlet Buick GMC, INC Reviews

We had a wonderful experience at Carl Black. Jeff did a marvelous job assisting. Everyone did their very best to accommodate what we needed!

Sheynon was the gentleman who sold me my car! He was extremely nice and above all, the best car sales man I've ever dealt with. Thank you for selling me my car!

I had a great experience with Joel. He was friendly and made sure I got the best deal. I ll be referring all my family and friends to him. Thanks Joel!!!!!

awesome dealer!! I will be buying all my cars for years to come from them. My salesman was Louis Leon and he could not have been nicer.i bought a used 2013 GMC Terrain and the thing still smells brand new! i looked at a few other terrains and they were super nice also.

My husband and I are so happy we bought our truck from this dealership. We have been so pleased with our salesman's follow up. The entire staff were so friendly and helpful during our purchase- I feel like family. I never thought I would say this about a car dealership.

I am the new owner of a 2017 Buick Encore. I've been looking for a while and found just what I was looking for at Carl Black. Matt Miller was so helpful in finding the right vehicle for me. He went over all the different options in the other cars I was considering and took the time to ensure I was making the right decision for me. Matt worked with the finance department to negotiate a great price and interest rate for me and I am thrilled with my new vehicle! I've even called Matt a few times to ask questions about the electronic features that I'm still trying to figure out and he's been very patient with me, taking time to answer my questions. I love my new car and would highly recommend Carl Black!

John Palko was amazing and we got a great deal on a new Equinox! Go see John!

Just bought a brand new GMC Truck. Got a great deal and John Palko Will T were both very helpful in making this purchase. I highly recommend coming to Carl Black for your next vehicle purchase.

Matt Miller in sales was great and helped me find the perfect car! He was very patient the whole time and helped get the car I wanted to fit my budget. Would highly recommend paying a visit to Matt and the rest of the Carl Black staff!

JR and Hector was very very helpful JR was not pushy he got straight to the point and helped us answer all the questions and got us a deal that we wanted .Hector was very helpful very good management. I would recommend anybody to come here and get a new vehicle and drive away at Carl black Chevy . We drove off with new 2020 Chevy blazer thank you JR, Hector.

I get out of my truck and immidiately get approached by a salesman, which is no problem but when he walks away I get approached by 5 more asking if I need help. I say no as I was already talking with the first guy but then i never see the first guy or anyone else after that. Very strange.

My experience at carl black chevy was the best one i have ever had in all my years of purchasing a car!! Louis leon, and leo (Aussie) were the most amazing people to have ever helped me to get a car and i would recommend them to anyone! Had The greatest customer service as well!

Jacob Foshee was awesome. Handled everything professionally and helped me out in every way he could. Brent Wiegmann was terrible at his job in the service department. He will tell you whatever you want to hear just to get you out. Brent said I could get a V8 loaner truck while mine was in the shop just getting oil, wash and wax. Then the manager tells me that they don't offer V8 loaners. This dealership needs their personnel trained a little more thoroughly. Brought it for a rear main seal leak and they told me it was a loose oil filter. Brought it a second time and they told me it was a oil pan gasket leak. It's still leaking and now I have to take more days off work to get this resolved.

Update 2018. Took my truck in because I only had 1st and 2nd gear. The service department takes my truck for almost a week and tell me I need new injectors and an O2 sensor. Being a Ford tech I knew they were wrong and trying to falsely have me replace good parts for $4000 in parts and labor. They lied about that because my bumper to bumper warranty ran out at 75k miles. This is the dirtiest place I have ever taken a vehicle and I will never purchase or recommend them to anyone.

BEST SERVICE EVER
Very clean place nice people
My salesman STEVEN VELEZ was very professional he was fast helped me pick a car and made it very affordable please ask for him when you go he speaks spanish best guy to go to thank you Carl black!

Be careful with these people here, all they want is to make a sell and they will tell you anything to get it. Even if they have to lie. So do your homework before going car shopping.

Customer service here was a joke. I was very upfront with the fact I was not buying a car and I just wanted to get my car appraised (even made an appointment for just that) and to see what the car would end up being.... 1. The man I made the appointment with was no longer there conveniently so I had to be with a salesman instead. 2. We drove the car I was interested in, which is fine and then I sat in the lobby for about 30 minutes while they ran the numbers. 3. I was asked over 10 times what they can do to get me in a car same day (they were withholding my keys so I couldn't leave while they were negotiating) and finally number 4. While I was there for almost 2 hours total they walked me outside to my car and I asked what are the numbers??? "Oh since you aren't buying a car today we didn't appraise your car because there is no point." ..... So they legitimately wasted 2 hours of my time because I didn't do what they wanted me to EVEN THOUGH I was crystal clear from the beginning about not buying a car that day.

If I do end up buying a chevy, it will 100% not be from this dealership.

PS.. please tell your salesman the correct way to wear a mask. If I see their teeth, they aren't wearing it properly.

Brent at the parts department was very helpful and accomodating!

Great experience trading in our Equinox for a pre-owned Traverse. Matt Miller did a great job breaking down the numbers for us and was very personable. He wasn't pushy at all.

JR Muniz and Hector the Sales Director were so helpful definitely recommend them

The customer support from Ryan Sibble and Hector was absolutely terrific. From the momnet we arrive (Wife and I) they made us feel welcome. Their attitude was friendly, helpful. dedicated professionals and willing to work out or find a suitable answer to our desires within reason. Great staff. And, your finance manager Raheim was quite a pleasant person to do business with. Keep up your awesome customer support.

Buying was pleasant but good luck if you ever need to get in touch with anyone in the service dept. If you are waiting for a return call after leaving a message you are definitely in trouble. I am convinced their phones do not have the capability to dial out.

I have purchased several cars at Carl Black Chevrolet within the last few years. Most recently, we bought out our lease on our 2017 Chevy Cruz. I worked with John Palko on every purchase. John was very helpful and resourceful with every and any question we had and quickly took care of any issues that arose. I would highly recommend John Palko to anyone who is in the market to purchase or lease a car at Carl Black Chevrolet.

William Watson is an amazing car dealer! He listened to everything I had to say and took time to find me what I want. I'm very pleased with my new truck.

Dwight was easy to work with, showing me everything I was interested in. Carl black gave me complimentary oil change on my new car, since oil was not at full life. Gave me a loaner so I was not inconvenienced.
Love the car. Always a pleasure to do business with Carl black. This is our 3rd car!
Great service.

Finance took 1/2 the time it normally does- thanks kaun

I had to take my car there because my car would not start and I replaced the battery and it died two days later. Karim was the gentlemen who helped me through the entire process. I love the fact they sent me a video of the work being done on the car and kept me informed through texts and calls. He was AMAZING!! His customer service was great and I told him I just bought a house and this problem came at such a horrible time. He took great care of me and congratulated me on the house! I definitely recommend working with him if you ever need to take your car to them for service.

Tried to get an oil change here at around 5:15 pm on a Monday. I was turned away by the woman at the service desk (after they told me someone would be with me shortly and continued their personal conversation) saying "oh ur dropping off for tomorrow?" I said no I would like to get the service done today. She responded "oh well you can leave it." Guess I was supposed to walk home. Instead of offering to schedule an appointment for the next day they let me walk out of the office. The attendant outside was already putting the plastic and paper protectors in the car so I guess he wasnt even aware of the "cutoff." Instead of trying to fit me in the attendant wished me luck wherever I go for future service. My question is this: Is this how you treat customers? A simple explanation and an offer to schedule an appointment would have made me much less upset. Anyways, I ended up going to a new chain tire shop that just opened near my house. They got the job done in 30 minutes and even gave me 10 dollars off for me having to wait approximately 2 minutes when they had a little computer trouble. Not bad since I probably waited longer for the woman at Chevy to finish her personal story and then turn me away!

Leo was great to work with. Very personable. Lewis was exceptional at finding an 5 year maintenance plan we could afford.

We worked with JR in purchasing our new Yukon. He was understanding and patient with us by allowing us to test drive a few different models before we came to our decision. He seemed very knowledgeable and confidently answered the questions we had. We enjoyed working with him today and would definitely recommend him to a friend.

We had a great experience buying our new vehicle here. Junior was able to get us what we wanted at the price we wanted. The process was quick and easy.

Our family experience at Carl Blacks showroom in Orlando was awesome. John Palko greeted us and was extremely accommodating. We were looking to up size our vehicle and were not to sure of our options. John walked us through every step of the way without hesitation. We were visiting with a 2 week old infant and he even made arrangements to provide some private space while we worked out our deal. This was the most incredible car buying experience I have ever had. If your out at Carl Black in Orlando ask for John and I guarantee it will be your best experience as well.

I just brought the Enclave in for its first service and that was also superb.

Great job!

Jason Greiner

Went to this location not too long ago to check out their selection of trucks. I met with William Watson and he showed me around the lot to see what they had available. He was very knowledgeable of not only the mechanics of the vehicle and its electronics but of the extra capabilities and add-ons. I had an amazing experience and will definitely return to this dealership to purchase my Colorado!

Kip & Jack are very knowledgeable and Great to work with it make buying a vehicle a pleasure

Dude, these guys are AMAZING! Last year I leased a 2019 Blazer RS from a South Miami dealer and I had so many problems out of it. Finally, GM bought it back and Carl Black of Orlando had the exact 2020 Blazer that I wanted, so I reached out. From the very first moment of contact, they were kind, courteous, and understanding of my situation. I live in the Florida Keys, so driving to Orlando wasn't something I wanted to do. These guys offered to drive my new Blazer down to me AND deducted the miles from my lease! I legit have never experienced customer service like I have with these guys. John, Gabby, Luis, Travis and I think another Luis, you guys rock! They did all my paperwork and financing via text/calls and it was the easiest process! If you're looking for a new car, give these guys a shout! They will not disappoint. Keep up the amazing work, guys!!

We are very happy with our experience at Carl Black Buick. Especially with Leo Willis who was true to his word and very patient with us and our confusions. The entire staff was very professional and courteous. Will certainly recommend them to friends and family.

Josh Wofford, the sales manager, and Josh in finance went above and beyond to get me into the truck of my dreams at the perfect price. Highly recommend to anyone looking to upgrade their lifestyle! The Carl Black Orlando dealership is by far the most transparent, honest, and fair dealership I have ever had the pleasure to work with. 10 OUT OF 10!

First time purchasing a car and it couldn t have gone any better. Thanks to Bruno for making the process go so smoothly!! 11/10 will definitely recommend!

Scheduled an Appointment with a loaner car on Friday. Told mondays not a good day so make it Tuesday morning. Just drive in and everything will be set up. Arrived at 7:30 am and not only was i not in the system but you guessed it...no loaner. So i had to cancel and drive to work. When you have a customers info and you drop the ball entirely it just doesnt look good. Missed almost 2 hours if work for nothing. As someone who works for a car dealership this isnt a good way to gain new customers.

I purchased a 2017 gmc Denali 2500 Brand new off the lot , was around $76,000 and also purchased a extended warranty , fast forward 2 years and 38,000 miles later I have several issues with the truck , some minor some Big Deal
Let s just get straight to the big one, MOLD from leaking back vent of cab , I only know where the leaks from because they found the leak , keep in mind I have been driving with mold in my truck with no idea for months and who knows what s it s done to me and my family as we cruise orlando . Alex from service called me today and that the leak and molded carpet aren t covered under warranty and it would cost $700-$800 to fix the issues , the money is no issue or problem it s the principal that I bought the $76,000 truck and extra warranty for reasons like this , the fact that the company won t fix the issue without trying to make me pay has made me change my mind about waiting for the 2020 2500 series to come out and purchase , I ll be visiting the local ford dealer tomorrow and checking into a f250 platinum .

Bruno Blanco was a great sales representative. Helped me around the lot and worked with me to get the deal that I needed to get in a new car. Would highly recommend him. Thanks again Bruno!

My husband and I went to go get a oil change for our current car 2019 Buick Encore. We requested to get the car appraised. Our amazing sales rep Luis Rojas was amazing from start to finish. We are amazed on the team but better yet how Luis gave us the red carpet treatment. We traded in our encore which we loves but we needed more space into a 2020 Chevy Equinox. Thank you Carl black Orlando team for another impeccable experience.

My girlfriend came to this dealership looking for a new vehicle and was greeted by John Palko. He tirelessly worked to find the right vehicle that fit her budget and her wants in a new vehicle. John Palko was able to come to a number that was in her budget and she was able to drive away with a new vehicle that she absolutely loves. He gets 5/5 stars and if you go to this dealership I highly recommend that you work with John Palko.

Matt was great, he gave me an awesome deal on my new GMC

John Palko was the best sales person that I have ever dealt with by far. Thanks to John s honesty and hard work, he was able to get me and my family into a larger vehicle that better suited our needs. I would absolutely recommend John to anyone shopping for a vehicle. Thank you again John!

I was treated with the up most respect. JJ was the best sells person I could ask for. All my needs were meet

Jr was a great salesman he was amazing from start to finish. And Louis of course finished it off with an amazing deal. Carl Black Is amazing and everyone is super friendly. And very honest, and they make sure for you to leave out of there happy and satisfied.

I would like to thank Jeff Johnson at Carl Black for helping my husband and I purchase a vehicle at Carl Black. His experience simplified the buying process and helped us purchase a good vehicle without any problems. This is our second vehicle and both experiences have been satisfactory . Janet Mitchell

I have visited CARL BLACK Chevrolet dealership many times throughout the years and have always had a good experience. As I am considering the purchasing of a new vehicle, I returned to the dealership where I was pleasantly met by John Palko. John was knowledgeable about the vehicles while graciously answering the dozens of questions that I asked. After presenting me with the inventory, I will be returning to your facility and will be asking for John Palko, who is an asset to your organization.

Josh was very accommodating and very understanding of my needs and listened to me. Josh was superior in the way he worked with us and knew exactly what fit our needs.

Everything was way too expensive and they kept the car for over a week trying to repair it. At one point we were waiting for a part, when the wrong one came in and we had to wait even longer.

Customer service can make a break any business and as a General Manager myself I know that the negatives tend to be often more highlighted and publicized than the positives. I recently went to have my car serviced at this location for several different things and I must say a few employees there gave me consistency. Alex is an employee of yours in the service department that I feel went above and to meet my specific needs recently when my vehicle was not starting.
Alex went above and beyond to ensure that I was properly informed about my vehicle. What started as a simple issue to my battery ended up being that I felt so valued as a customer, that he really did care about my best interest as well as my vehicles I did all the recommended maintenance there. I could have gone some where and had my service done cheaper however due to his consistency as well as amazing customer service I decided not to. I also must applaud Kate in the rental department who came in after she had already left for the day to ensure I would have a vehicle to function while my vehicle was being repaired. Many people would have came back being upset, hostile or maybe not come at all but she did. Not only did she come in but gave genuinely amazing customer service with a smile on her face. The amazing interactions I have had not only speaks to the consistent amazing customer service these two wonderful employees have .I feel like it is a huge attestation to the leadership they have in the store. As a GM who has risen through the ranks I know for a fact getting that type of genuine response from an employee tends to usually mean they have a person above them instilling good form, hard work and showing appreciation. If you treat an employee like gold they will treat every person they encounter like gold. In my interactions with this location I have witnessed with my own two eyes the way Louis is with his employees. I wanted to do this review because I feel not only the bad should be said but also the good. Alex from service, Kate from rental and Louis Leon are all definitely rock stars. From a happy loyal customer for life MARIA MATOS-

Great experience, they were extremely responsive to my needs and got me into more of a car than I thought I could afford. No hassles!

I m surprised this dealer has 4.4 stars. This location has the worst service department I have ever dealt with. I own a 2016 certified GMC Sierra Denali, still under certified warranty and the A/C stopped working. I was told to drop off my vehicle early the next morning for a diagnostic, oil change, and tire rotation. I dropped it off the night before so that it could be seen early the next morning as they said. I called them around 2pm to check on the status of the vehicle. I was told they had a large volume of cars to look at and that they had not been able to get to my car yet. At that point was when I found out that my certified vehicle warranty was split into two parts, part 1 Power train and Part two being the rest of the vehicle which of course included the A/C unit and that this part had expired two years after the vehicle was purchased. I was told that to determine what was wrong I had to pay $150 inspection fee. Around 4pm I was sent a bogus video of a technician inspecting other things under the truck such as the tires, breaks, differential, etc, which btw was not the reason I took the truck in, in the first place and was texted 10 mins after to tell me that the condenser blew out and to repair it would cost me almost $1,600, oh but that the $150 inspection cost would be applied to the total repair amount and that I would have to leave my vehicle an extra day. I called them back to ask why I hadn t received a video of them checking the A/C unit then was told that they don t send videos for that which led me to believe that they knew all along what was wrong with the A/C unit, but wanted an extra $150 from me. At that point it was 5pm so I called them back to let them know I was picking up my truck and was advised that the vehicle would be ready for pickup. I was texted shortly after to ask me if I still wanted to perform the oil change and the tire rotation because that had not been done yet in which I responded that I would be picking up the vehicle. I paid the $150 for the inspection fee took my truck and left. The next morning I called around to different A/C repair shops for some estimates. I explained to them that my A/C was out and with just providing them the year, make and model immediately over the phone both repair shops told me that it was the condenser and that GMC knows about this issue which is a common one among my type of vehicle and that it happens all the time because these shops handle this problem for them very frequently which confirms that from the beginning Carl Black GMC knew what the problem was, but made me wait all day for the inspection and let me leave without taking care of the oil change and the tire rotation and charged me $150 for babysitting my truck. I decided to proceed with the repair through one of these two shops and in 4 hrs my vehicle was fixed, ohh and for half the price. This creates the question of how do these repair shops handle this type of issue so quickly? Easy, this is a common issue that GMC has and these shops have repaired so many cars with the same problem, but GMC HAS DONE NOTHING at all to do right by the consumer, such as recall for this type of issue. GMC does not stand by their customers and their product.

Friendly staff and management. We have bought several vehicles from them and have always had a good experience.

I have a Chevrolet Cruze 2012 and this is the WORST vehicle made to man kind. This vehicle has had oil leaks , coolant leaks , check engine lights , misfiring , air bag issues , over heating issues , head gasket problems and now cylinder issues . This vehicle is unfit and unsafe to drive and that is because GM is manufacturing these vehicles that are putting people life s in harm . I ve replaced over 3 hoses for the radiator and even the thermostat and that still caused the head gasket to blown !! I ve contacted GM no help I ve spoken to my local Chevrolet no help . I even went there in person and one of the workers said in his exact words yea those cars are known for these issues ! So if this company knows of this issue why are they constantly allowing people to continue to drive these vehicles without having a recall . When I drive this car I am so scared for my life because everyday is a different driving experience . Imagine driving with your nieces and nephews as they are explaining there day at school to you and your car starts to shake abruptly out of nowhere . There life was also in danger who knows what could of happened and GM does not give a care in the world enough to hear my story . I drive my car and it misfires I constantly am buying parts for this car to just turn out worst at the end of the day . Because no one wants to help me I believe a lawsuit will get my voice out there and speak for other Chevy Cruze car owners . This is unacceptable I m tired of this. I Am losing job opportunities job hours because I cannot drive this vehicle because I m scared I may not see another day driving this vehicle . How could you dare make someone who drives your vehicle feel this way . Completely disgusted with GM

Chris was great to work with. Very knowledgeable and laid back. This was the second truck I've bought here, and I'll be back for my next vehicle. Both sales and service departments have always treated me right.

They give you an appointment. Then you bring your car in and then thry tell you your car won't be looked atfor one to two days. What's the point of an appt. Then they don't have a loaner car to give you while you're out of your car.

Not only have these guys provided terrific service throughout the years, but they just made our latest car purchase easy and hassle-free. Dillon Lecco was knowledgeable, super friendly, and super helpful: he went above and beyond and took great care of us. Everyone at Carl Black, from management to service personnel, is the real deal.
UPDATE: Thanks to Anthony ( AJ ) and everyone at Carl Black for truly going above and beyond!!

Carry in the internet department was so helpful and set up our visit. It was very pleasant and we would definitely recommend Carl Black to our friends and family ! The entire visit went great

Dwayne was a super professional Chevy man. He was highly educated in his knowledge of Chevys. I felt very comfortable in his presence. I wish him the best of luck with selling cars, I recommend you ask for him when you go to Carl Black Chevrolet for a vehicle. No pressure, just pure honesty. That's Dwayne

Bruno, Brian and Joshua (finance) were amazing. Did everything possible for me to receive the best price possible, not to mention a very low interest rate as well. The process went very smooth and any little problem that came up, they were ready to solve it. Super customer service! I highly recommend Bruno to provide you the best car buying experience :)

I love the fact the Dwight listened to me and my needs. I love the fact the Luis was able to make it happen for me to stay within my budget. I couldn t be more happy.

The excellent sales area!
Very professional and friendly sales staff!
But not the area of mechanics. ... they are horrible! !

I did have a negative review because I have been battling for a few days about issues. However Kyle does it agin. One of the reasons I continue buissness here is because of him and Sean. They took my bad situation and turned it into a positive very quickly and my issue is going to be resolved soon Thanks to Kyle. So it is because of this and Kyle I changed my review because this is going above and beyond for understanding the issues and customer satisfaction. And Louis (finace manager) was escalating things to get results as well, putting me with the right people I needed to speak with. This is why they have my loyalty. Problem solved and to those on staff who know me well Sean, Kyle, Loius, thanks guys. I'm blessed for a good team who understands.

Our experience at Carl Black was AMAZING! We were greeted by the staff as soon as we stepped foot on the property. Thank you Bruno for your time and making the process easy for us !

I ve been to many dealerships in my life and I ve purchased or leased many cars. I have a strong disdain for salesman in general. The major difference at Carl Black was Luis and Alex. Alex was my first point of contact and he was very inviting and kind. He listened and was patient. He then set us up with Luis. I can t say enough good things about Luis, he makes the difference. He is kind, respectful, patient, honest and most of all knowledgeable. In the future I will buy cars and urge others to buy from Luis at Carl Black.

Leonard Willis is a excellent example of a GM salesperson we made the appointment with him and work with leonard before you get a excellent service . he understand your needs and answers all the question you wanted to no and give all the pit point on the car you are buying.you no all about the car before you drive away.he takes all the time and it doesn't matter how long it take. thanks for the great service

William W. was very pleasant and helpful. I would not buy a vehicle from anyone else!

Dillon laid off and let us shop and look around... refreshing since most dealerships we visited that day were on us like buzzards.
Top to bottom friendly service, accommodating, and straightforward.

If your looking for a new car or truck, Carl Black has you covered.

Couldn t be more happy with the experience I had! Kurtz was awesome to work with along with Luis and John in finance. They got me out of a bad situation at another dealership and worked hard to get me into the truck I wanted at the price I needed to be at. I would buy another vehicle here in a heartbeat and would highly recommend checking out this dealership if you are in the market!

I had a good experience with purchasing a new truck from Carl Black. I would recommend anyone to go see Erick.

Our salesman Ali was great. Super knowledgeable and was not aggressive at all. He really worked hard to get us a great deal and I would definitely buy another car from this dealership. Thanks!

My buying experience here was amazing! John Palko took great care of me. He answered all my questions with kindness and patience. Not one time did I feel obligated to buy. Before going to Carl Black found the perfect car I wanted. I was very specific to the features, color, and extras. John WAS ABLE TO LOCATE 1 OF THE 2 Blazers with my specifications IN THE ENTIRE STATE OF FLORIDA! I was also in a time constraint and needed the car with within a very short time frame. John was able to get me into my perfect car on the day I needed it. He not only got me a great price but exactly what I wanted. Everyone was extremely helpful and friendly. If you go here to purchase a car they will take care of you!

Dowain was very helpful, knowledgable, and got me an awesome deal for my first time purchasing a car. Overall an excellent experience.

They do everything possible to take care of you, Tim Stevens was my Floor Salesperson and went above and beyond even after the transaction to make sure that everything was satisfactory.

Chris callander is a terrible sales men he sold me a brand new vehicle with a massive trunk leak. When approached about the situation he had a serious attitude and told me it's my problem not he's the worst sales men ever!!!!!! Beware of this guy !!!! I will not be purchasing any more vehicles from this location!!

Eugene - without question - went way above and beyond what any other manager or dealership would do to make me happy with the purchase of my new Silverado High Country pickup.

I bought a new Chevy Impala at Carl Black last year and leased a Buick Lacrosse - and because of how professional and approachable Omar and his Team are, I decided to go back for my new truck this year.

These guys are the best! For as long as I live, I will never go to any other dealership to purchase or lease a new car or truck....nor will any of my family members.

Absolutely outstanding across the board!!

Mike Zarbo

I couldn t have asked for a better dealership and sale consultant than Carl Black of Orlando and John Palko. From my online inquiry to the delivery of my new car to my house on Saturday at 9 pm (delivered by John himself, which is the definition of going above and beyond), the service I received was impeccable. John was very professional and he had my best interest in mind. He made sure I received the best possible deal, along with Louis Leon, who was my financial manager. I highly recommend Carl Black of Orlando to anyone buying a car and make sure you ask for John Palko!

Everything was excellent they follow cdc guidelines Everything was clean and service was fast

Carl Black is our neighborhood dealership and we were on the market for a NEW Vehicle. Traded in our 2011 Terrain for a 2020 Terrain! Thank You Dowain for a great deal. Go see Dowain at Carl Black Orlando, you'll be very impressed with him.

I recently purchased my second vehicle with Carl Black. I finally traded in my Buick Verano for my dream truck- A 2019 Chevy Silverado 1500. When I pulled into the dealership I was welcomed by Dowain without feeling pressured. Since I basically knew what I wanted, he directed me to the truck and he explained every detail before we went on our test drive.

I was hooked! We went through the whole process and in the end, drove away with my truck. From Dowain, to the manager, to the John the finance advisor, we had the best experience without feeling like a number to them. We felt more like family as cheesy as that sounds. We purchased the extended warranty for 100k miles and know we will own my dream truck until the wheels fall off. If you plan on buying your next car, ask for Dowain!

The service my car required was completed by the time it was promised. The staff was helpful and friendly. Sean is the epitome of customer service.

Great experience, highly recommend Carl Black for your next Vehicle,,give them a try, you will enjoy

This is my experience at Carl Black today on 8/19/2019. I made an appointment to have my truck checked out be cause a couple weeks ago I had routine maintenance service done at Carl Black. (Oil change tire rotation). I noticed that since then they serviced it. The truck vibrates and there is play in the rear end. When I made the appointment I notated this. I also live in Brevard county and told them if they needed to keep my truck that I would need a loner vehicle because I cannot walk home as this is my only vehicle. I should note my truck is covered under warranty. Well I got there right before my appointment time and got signed in. I also told them again that if they need to keep my truck that I would need a loner vehicle. After waiting for about an hour and a half while I m staring at my truck sitting on the side of the building with the hazard lights flashing. ( I went and turned off the hazards light myself). They have this texting app now and I text for an update. The service guy comes to me to tell me that they are basically to busy to look at my truck and they don t have any loner vehicles and I can come back when they do have one. I told him that no I can not as I do have a life, I work all week and I can not just jump up and go to Carl Black at anytime as to why I made an appointment and told them that I would need a loner vehicle if they needed to keep my truck.
Basically after spending most of the day there. The only option he would give me is either come back or wait to see if they could look at my truck being it s first come first serve bases. (Don t understand why you need an appointment then). And he couldn t promise that it would get looked at today. They would not help me get a loner or anything. My warranty covers rental vehicle as long as they have a diagnosis. Basically they didn t help and didn t seem to care if they did or not. I chose Carl Black to get my vehicle from and serviced there cause of there customer reviews. I don t live in Orlando. I live in Brevard county. I did speak to one of the managers before I left.

Terrible service and scamming for more money. They have had my car for over a week and refuse to return my calls. When I brought my car to them the first time, they gave me a list of what was causing the problem and I asked them "what will get my car working again so I can get to my much needed job?" I don't have a lot of money and cannot afford to spend it all on auto repairs. They told me I needed a (very expense) tune up, charged me $900 and when I was on my way to work, my car wasn't going anywhere. I had to have it towed (they did not offer to pay the $80). They then told me it was bad gas in my tank and it would cost another $400 to fix. Being generous (laughingly) they gave me a rental for as long as it took to fix my car. Then I was told that they could only give me the rental for a week before charging me $42 a day. I was paid today and was going to pick up my car first thing in the morning so I would only be charged for one day for the rental. I am hoping is fixed but I haven't heard a word from them. I left THREE messages yesterday and no one has bothered to pick up the damn phone for a two minute conversation and let me know what is going on with my car. I will NEVER go back to Carl Black. Terrible service and they seem to be finding more and more wrong with my car just so they can charge me more with out getting it running so I can get to work. I do NOT like being scammed!

***UPDATE*** They made amends. Upon learning of my dissatisfaction, Kyle Cloud, the service manager called me and asked me to come in and we would talk about my car. He apologized for the trouble I went through and for them not finding what was wrong with my car the first time. I don't remember his exact words but he told me he would make sure my car was in good working order before returning to me. They cleaned and flushed out the gas tank and filled it with fresh gasoline. My car also needed four new injectors, which Kyle had FedEx deliver to them so they could fix my car and have back to me before the weekend. He also had one of their drivers bring my car to my job so I wouldn't need to lose any more time from work. Thank you Kyle, I appreciate what you did for me.

I have bought 3 trucks at Carl Black since 2008 and for the first time i had to take my truck in for a recall of a safety software update. Super nice person called to let me know about the recall, i made an appointment. I showed up on time for the appointment. Nice guy checked me in and said that he didn't have a loaner car for me. I said. No problem, how long could it take? I have an appointment. Totally unperturbed he says "Hopefully only 2.5 or 3 hours." What? "Yea, it is no big deal, but i gotta get it in the shop first." I explained that it seems like a long time for a software update when i have an appointment. He pointed at my truck and said "Your truck is right there." I expect something better from a place that has gotten $125,000 of my money

Buying a car was fasts and easy with them! Sales associate Joshua Caraballo was fun and energetic and really made the car buying experience great!

Jeff and Matt work the MAGIC! No matter the situation! They will go out of their way GUARANTEED !

My wife and I went to Car Black yesterday February 14 to buy a truck. It s was amazing how the costumer service was outstanding. We spend about 2 hour s to do the all paperwork process. We have a special mention to Louis, David sales man and John on financial department who s help us to make decisions to choice the truck we want .
Thanks to everyone and we will recommend any person who want buy or truck, go to Car Black for all yours need. Great price, costumer service and quick paperwork process.

A whole bunch of liars and non educated sales persons. tell me one thing over the phone and when i get there its a whole different story, i drove an hour away. Cause there Sales Manager said they will price match then Eugene S. come and offends my whole family on the price, i have bought alot of cars in the past before and i will never buy a car from here. I will take my business somewhere else.

Just purchased a GMC Acadia from Carl Black with the help from Chris and Jeff. I would recommend both of these gentlemen to anyone who would like an honesty, reliable, friendly and genuine transaction on their next car purchase! Thanks again guys :)

I've never personally visited this dealership. The reason for this low rating is because they sponsor a very un-American radio show that regularly promotes a leftist agenda. Please don't support any business that supports the Monsters in the Morning on 104.1.

My Salesman Ryan went above and beyond to get me into a vehicle I love. He was been very patient with me as searched in the hot sun for a vehicle that suited my needs. Once we found that it was a smooth transition to the finish line. It has been a great experience with Carl Black and will be bringing my daughter to later on in the year to do business. Thank you for all your hard work and dedication to ensure my happiness. I am a loyal customer of the Carl Black Family and they have been great.Also shout out to Hector for getting it done, you guys have been Awesome.