Carl Black Chevorlet Buick GMC, INC Reviews

The car buying experience miserable. It takes entirely too long. Besides that part of it, our salesman was great and Travis (a manager) was amazing.

Carl Black is the BEST dealership in town. I have been back three times because of their great customer service and wonderful prices! There is no hassle, no long waiting periods and no run arounds with them.

Louis is by far our favorite and best salesman hands down!!!! He has always provided the best service. He makes sure all of our questions are answered and always has a friendly smile. My mom who is not comfortable in large dealerships felt at ease with Louis and that he treated her like part of the family. THANK YOU LOUIS YOU ROCK!!

EVERY aspect of Carl Black is wonderful. Can't wait to go back and get another car from them and have Louis handle the deal! TOP NOTCH

I want to the thank Raheim Brown for his professionalism and patience at helping us find the right vehicle for our family. I purchased a 2017 Buick Enclave, and it's exactly what we needed. He exceeded our expectations and I will definitely recommend him to our family members and friends.

1} when I just bought at next day I saw the truck off center and an unormal noise
2) the gas meter when I fill the tank with gas dosn't shows is full.
3} I went to the place on Oct 24 not on 27
4} there is a terrible Smell coming like chemical when A.C turn on in the cabin causing me
a lot of head ache, and affecting my trough too. that was the reason I took to the dealer on Oct 24 and didn't solve the problem already 6 days waiting for the dealer calls me back

Been here for 3 hours and 15 minutes for an oil change. Just found out it's been ready but it's blocked in because the douche bags in the shop blocked it in to change another cars tires. The paperwork said "waiting". I'll never be back. Plenty of Chevy dealers to go to in Orlando

Carl Black! Parts department. Desk. Great crew. Ask questions about my Roadmaster. Recieved the part next day. Thanks Billy@Friends. Randall

Great customer service. No pressure sales. Very understanding and helpful. Staff was great.

bought a new Buick Encore and John Palko and Raheim Brown did a fantastic job helping us.

Worked with Luis Rojas. Great guy, showed us lots about the car we eventually purchased, took the time to help us out the next day when noticed something was broken with a windshield wiper.

Only issue I had was with Mr. Jimenez. He gave us unrealistic expectations of how long everything would take on the financial part. Was their with 2 small children and would have been easier if he had told us it was going to take 3 hours and we wouldn't have kept our kids with us.

This is my second time purchasing a vehicle from Carl Black and it was just as expected, professionally done and in a timely manner. The staff was very friendly and informative. Carl Black treated me like I was apart of the family which sets it apart from any other dealership!

The worst dealer ever they been calling for two weeks telling me the they have good news for me. Even when I told them the I will go the on May, because that is the date the I will have a good amount of money for the down payment, but they told me to go there today just to tell what I already know. They make me waste my time and gas. And that the way they want me to come back and keep them in mind. Never!!

Leo is an amazing sales professional. Not pushy, direct to the point and offered me the best deals. More importantly listen to my needs.

John Vega excellent representative. Very attentive and helpful.

My first brand new car! Thank you Dowain Nunes for the amazing customer service!

Bought a new car and the experience with Josh P was easy!

Sales is great, service is another story, always booked, and hard to get an appointment unless you have about a month to wait. Once there, it takes forever to get your car once it's ready. Service area is crowded and unkempt looking.

Bought a car from Matt and what a great experience! Thank you!!

Big thanks to John Palco and the Carl Black team. Great customer service and was able to get me rolling in a new Chevy in no time thanks again.

My experience with Carl Black Orlando was second to none. My salesman was Brandon M. Brandon was patient and never pushy. Very respectful and personable. He managed to organize a payment plan to fit my budget. I would most certainly go to him for my next Chevy purchase. Great service.

I had an issue with the vehicle that I originally intended to purchase, but it was easily resolved by the sales manager, Louis. Again, Louis did what it took to earn my business but was never pushy. I had an awesome experience with the sales team, overall.

The trend continued in finance. I hate to say that I can t remember the finance manager s name, but he was great. He Was patient and explained everything to me.

Overall, my car buying experience was phenomenal. I would go straight to Carl Black Orlando and ask for the same people for my next vehicle purchase.

I found the vehicle I wanted online on Saturday night. I received a call, email and text from Lizzie on Sunday. I learned that the vehicle had just arrived and needed to go through inspections. I arranged to meet Sales Manager Matt on Monday. He introduced me to Brandon, who handled the sale. The entire staff was friendly, courteous and more than happy to answer my questions. From start to finish, Brandon did an excellent job with my purchase. I will be referring this business and I will be a returning customer as well. Thank you Lizzie, Matt and Brandon for making the process so smooth!

Ask for Justin Cabrera in the sales, he was awesome and so helpful! He went above and beyond to help us get our sale done with our hectic schedule !!

The Service Manager reached out to me and apologized for the lack of safety taken with my vehicle and personal information. I appreciate them for looking over the issues requested and honoring the Special Conditions warranty on the parts that were broken. I am still weary to leave my vehicle there over night, but I was told that protocol was not followed when handling my vehicle and the issue would be brought up to the team. I can only hope someone else does not find their vehicle outside of the gates, with their keys and personal information sitting on the dash over night. Again, thank you to the Service Manager for reaching out and assisting me.

I had a absolutely wonderful experience Leo was extremely helpful in our time of need cause we really needed a good running car when ours finally stoped working after being in the shop for over a month. it was really a wonderful change for once to have someone actually care about there customers and would definitely recommend carl black to everyone I know who either needs a car or is looking for one

I love how I am always taken care of from the time I walk in the door. Right down to anyone available that doesn't have a customer asks to help. They notice you are there and that's important. I received a call that it was done but they were trying to get it in for a wash and clean . Which they did. Then a second call that it was ready for pick up. Easy peasy is what I like and I was in and out. Thank you Carl Black

I had a great experience at Carl Black. Chris Callander was very helpful, knowledgeable, and took the time to answer all my questions. Kamau Wilson was also a pleasure to work with and made financing an easier process.

My first time ever walking into Carl Black Orlando. I was met with John palko and he understood and knew exactly what I was looking for. As a first time buyer and first-time mom picking my first new car. I was so excited and nervous I couldn't even pick my own color but John new exactly what I wanted and he didn't even have to sell me on it. I wasn't sure if I could afford it but his coworker Will at Carl Black Orlando walk me through every step and may the buying process easy and hassle-free. I can't lie but I was pretty anxious to see Lewis the Financial Manager to give him my down payment and leave with my brand new car. When it was all done I didn't feel like I signed my life away but it truly felt like a red carpet experience driving off in my brand new 2018 Cruze It was truly a wonderful experience thank you.

Servicing agent was polite and very courteous. I was very happy with the service performed.

I just bought a Buick Encore at Carl Black Dealer. I was very impressed with the way the Salesman helped me to make the decision of buying this car. He answered all my questions in a very professional and courteous way besides showed great knowledge about the Buick Encore . I 'm very satisfied and happy with my car so far. Thank you Shami Johnson

Luis Rojas provided excellent service and we were able to buy a GMC Sierra x31 with no problems. For sellers like Luis, dealers are successful. I recommend Carl Black Orlando and if you can ask Luis Rojas as a seller you will not regret it.

In the course of my 30 years I have purchased 14 vehicles, three of which have been at Carl Black Chevy Buick GMC. Out of all my times at a car dealership I can truly say that Shami Johnson has been the most professional, honest, understanding, patient and servant sales professional I've ever dealt with. Dealing with Shami made the process smooth and easy to follow. He is the true definition of a professional.

Our family has bought 5 cars from them. As any car dealer they are not perfect but the staff especislly on the service end has alwaus been terrific.

Very good place to buy a vehicle , Gus and Leo helped me out to select my vehicle at very affordable prices we a fair trade in price. Definitely going to come back to them for my next vehicle.

Highly recommend going to Carl Black of Orlando. Just bought our new GMC Acadia last night. The buying experience may have took sometime (as expected), but Hector and Luis made the process so very pleasant. Luis was very knowledgeable and helpful. We appreciate them taking time even after closing hours to work with us and get us into the SUV we needed for our growing family. Thank you again!!

You people are very professional, but the van is junk. All noises, vibrations, shaking, rattling etc are the way it is, what a bad product

Today I bought my first, new car, I have seen how badly some places treat their customers. Not Chris, or the finance manager whose name slips my mind right now. These guys were fantastic! Sunday I came in just about closing time and Chris was on his way out. He patiently answered all my MANY questions and while I scrutinized the car. We took a test drive and more questions resulted. Finally I asked if we could come back tomorrow and finish, not a problem at all. No high pressure, no tricks. Today I came back in and we finished the deal nice and easy, no tricks. The only thing I didn't like was the blasting country music out front.

We purchased a 2018 chevy cruze from Matt and he did an Awesome job working with us on the numbers. We really appreciate the time and effort he put into making us happy with our purchase. Dont waste your time anywhere else.

John Palko was my salesman. He is very helpful and well-informed about the twenty-first century technology . He found me a Malibu that had every option I wanted, and without the great expense of moving up to a different model.

Thank you Leonard Willis for your excellent service!

Salesman David was great got everything done quickly and right for me

Excellent customer service. The sales staff is helpful and honest. I bought a car from Carl Black of Orlando while living in California and John Palko streamlined the process for me making sure i got the best deal!

My experience was super, grateful for the treatment. Jr did an excellent job. Happy with my convertible Camaro

I don t know the name of our advisor but he went above and beyond. I pray I get him the next time we return.

Immediate response with online inquiry. Made purchasing process seamless. Will definitely do business with them again.

This is one of the best service dealerships I've had the pleasure to have my car serviced. They do what needs to be done and advise you of what's coming up on maintenance for your vehicle. I have an '09 Saturn. This is the last year the Saturn models were made so I'm glad Carl Black is seeing it runs another 100K- thanks guys!
7/7/19
NEW INFO...The people at this dealership are nothing short of FANTASTIC! From Lizzy sending our initial application via an email link, Josh picking us up in the car we wanted to test drive (we live 2 miles from the dealership) to Ryan joining us to learn as Josh got us into a better lease vehicle for less ($0 down sign and drive) to Kamau swiftly processing us through the financial paperwork; I highly recommend Carl Black to all my friends and family! We had some pretty restrictive circumstances. Our 2009 Satrun Aura's transmission had seized up and we had no money to fix it. I could accept it dying because it had 125K on it. Since 2015 I'd been taking it to Carl Black's outstanding service department. So when I called in and got to Lizzy I explained we have no way to get there but we did live nearby. Can someone pick us up? Yes! She arranged it with Josh and within an hour he showed up in a Chevy Malibu. Josh is incredible and quite personable. My husband and I felt comfortable with him from the start. We had been filling out the initial application on line so once at the dealership, Josh was able to go straight into the lease approval process. We were going with the Malibu in a dark blue. At this point Ryan joined us as he was learning from Josh. He was helpful and also personable and joined us on a test drive in a Buick Encore which was the car we ended up leasing. Why? The leasing payment was actually $100 cheaper than the Malibu! Wow! More car for less money- sign me up! I know Ryan learned a whole lot about pleasing customers with an immediate need with no money to put down. Josh worked extremely hard and successfully to see our goals were met. We were very, very happy to drive off the lot with enough time for me to get to work! (that was one of our huge limits- time!) Kamau was expeditious with our financial paperwork, then scanned all the documents to immediately email them to us. If you're ever in the market go to Carl Black. They definitely work hard to have your business and meet your needs. Thanks again guys! You Rock!

The staff was incredible from start to finish . We had parameters we had to stay within and they bent over backwards to try to accommodate our needs . They explored several options and really went above and beyond . Alex and Luis were the best we could have asked for . Luis was knowledgeable , he listened to our needs , and was extremely easy to work with . These guys are truly a great asset to this company and the reason why I would return for my next purchase . The Finance manager was also a pleasure to deal with .
Thank you for your hard work and we look forward to doing business with you in the future . 10/10 .

Straight to LUIS and the finance personnel who screwed me and sold a transmission problem and accident car to me with the high interest rate without letting me know anything about it. I came there 3 days after the engine light came on on my car,you didn`t do anything about it and this car has been given me problems from October 2014 up till now and i have used all my money on this car because everywhere i take it to,they say the car had an accident before so they can not offer me the amount i`m looking for.Let me tell you something A SNAKE BITES OUT OF FRUSTRATION AND STRESS.If you think you have screwed me ,hahahaha.When someone express how they feel,you guys take it as threat or apply different meaning to it.If I tell you what this car has taken me through,you will regret of your selfishness behavior. I LOST MY JOB BECAUSE OF YOU. I think you who is talking now.Thanks a lot and may the Almighty GOD bless you.

Jack was amazing at getting us a great deal we couldn t refuse! We are so happy in our brand new equinox!

Had warning light come on in my car on a Monday night. Came to Carl Black after visiting another local dealer (Don Mealey) the next day. They diagnosed my car problem but couldn't get me an appointment in time for a trip that was coming up in just 3 days. Made an appointment for service to be done on Wednesday with Carl Black. When I arrived, I informed the desk I knew the issue and if they had the part/could make the repair. Was informed that they needed to run their own diagnosis at a cost of $100. Now mind you, the other dealership did this for free! Carl Black runs the diagnostic test and wouldn't you know it, it's the same issue I informed them of. The replacement part was a few states away and wouldn't be here in time for my trip. Totally understand that. Best part, they quoted the part and labor at $1,100 + the $100 for the diagnostic test for a grand total of $1,200. Highlight of the story is when I go back to Don Mealy today, I was in and out of their service area in 2.5 hours and only cost $762 for part and labor! That's $438 less than Carl Black. I was in a pinch to get my car fixed but after dealing with this dealership for my first time, I'm glad it will also be my last.

I went to Carl black not sure exactly what I was looking for. I had a great experience. I was immediately greeted by Tristan who seemed to know exactly what I needed and would fit me best. He also loved the product he was showing. It really came through in his attitude. 10/10 would shop here again.

Great prices and a wonderful selection! Chris and Hector are awesome!

This chevy location is by far the best in all of Orlando. Really nice people with great customer service. All they want is for the customer to be happy. I could not ask for better service than from these guys. Thanks for everything.

Came in for new truck because of March Madness Sale and was not disappointed. The team was great...

The best customer service expirence we've ever received. Will theiss and matt miller made our dream car purchase possible. If you want professional service and to be treated like royalty and want the best car deal in Orlando, then dont hesitate. Carl black Orlando is your spot. Thank you to everyone who assisted us today.

These guys here are very help full and have knowledge of what they are selling. Go see Will and he will take care of you.

We were looking for a new SUV and your staff was very helpful and friendly. We didn't feel harassed which was a nice change from other dealerships.

Thanks,
Michael Fairley

Matt Miller by far is the best car salesman out there. He has great customer service and will literally do the impossible for you. This was my second time purchasing a car from him, he was very efficent & to the point. If I ever need to get another car again he will be he only person I will buy one from!

We had a Wonderful experience at Carl Black Orlando. Jack S. was like family. He was kind, knowledgeable, respectful, friendly, great smile, answered all our questions and sold us the truck we wanted at a great deal. Thank you again Jack S. Also everyone we dealt with closing the deal were very friendly, including Matt (Sales Manager),the Finance Manager and Lizzie who emailed us and called us to set up the appt. to see about the truck we were interested in. She too is sweet and friendly. Carl Black has the BEST TEAM!! Our experience was over the top Satisfaction!!!!! Thank you all for treating us like family. In the future if and when I decide to make another truck purchase I will be going back to my family at Carl Black Orlando!! Love you guys

Haven't heard back from sales person for potential vehicles

Jeffrey was my salesman and he was amazing. They were able to take my negative equity and get me into something I love! Thanks guys!

By far the best car dealership I ve been to, Leo assisted me and girlfriend finding the perfect SUV. Leo was so determined I m finding us that perfect SUV and also with getting us the deal that we wanted. Would highly recommend Carl Black of Orlando to anyone looking for their perfect vehicle. Make sure you ask for Leo!

Great place to buy a car or get service done very friendly people

This experience was one, if Not the best car buying experience I ve ever had.
I found what I wanted on their site, called, and before long the deal was done.
So Happy and highly recommend this dealership.
Ali, you were the epitome of professional!
Thanks!
Tammy Skalko

I would like to say that I came in yesterday to see what my options were for a new vehicle and Luis Rojas helped me, he was by far the best salesman that I have ever worked with, he know about the cars and answered all my questions with an honest answer. Thank you Luis!!!

Leo Willis and Carl Black Chevrolet of Orlando are absolutely awesome. We could not have asked for a better experience. For the second time in a row Carl Black Chevrolet has exceeded our expectations! Leo was outstanding and was very helpful during the whole process, from the minute we walked on the lot to the time we drove off the lot Leo treated us like friends and like we were his only customer. It is service like this that keeps us, our friends and family coming back to Carl Black Chevrolet for all of our new GM needs.

Matt Miller is phenomenal! He helped me out with finding exactly what I needed and exactly in my price range. I would recommend him and Carl Black to anyone who asked me!

Great service dept. Sean always does an excellent job taking care of me. My car is always ready when he says it will be. I always get my car back nice and clean. I get treated with respect and all my questions get answered. I will continue to take my car there for service.

Dylan was very good with helping he took the time out to help me even after the deal was seal on the car very nice guy and I'm completely satisfied.

I call I explain I was a out of town guess ask to get an appointment to service my Buick. I was ask what I needed I told them was the spare tire needed to be crank back in place with the dealership tool. ( 2005 rainier ) spare tire stores underneath the carriage of the car. Book for a 11 am appointment. Came 30 minutes early. Told that they can even see my car for over 2 hours and then it might or not be done today. I express you give me an appointment time in your service dept. I expect the service been done. Poor managed department. Inconsiderate to my time and chores list for my days

GMC/GM did not with a solution to my car issues about the Piston Ring Wear that causes oil consumption in cars GMC Terrain year model 2011. Apparently the extended warranty to repair the issues is past due . However, they were not able to to provide with a free diagnose in order tfor me to fix the car. The GMC/GM is aware that the oil consumption is due to manufacture issues and still not able to provide with the necessary assistance to get this matter resolved. The dealership or the manufacturer did not provide with a previous notification about thr problems with this type of cars. Now anyone knows anything about it.

Service department needs more training and learning how they treat with the people.

Go see Christopher Callander! He is great sales guy & will help you get a good deal!

I got my Sierra 1500 from them extremely happy with my purchase.
After shopping all around town they gave the best price. First impression , Friendly service and Did for me what promised.
Sam Brutus, Chris Callander and Dowain Nunes are great and very Professional
Definitely will buy from them again.
Truck looks great... Thumbs up.

Leo was great, taking time over a few weeks to assit me in my buying experience.

My wife and I had a good experience at Carl Black. We drove over an hour because they had a much larger selection than what we had locally and was not disappointed. No pressure and would recommend. If you are in the market to buy a vehicle, ask for Kenny Aguayo. He was personable and patient while we were deciding on our purchase.

John Palko from Carl Black went above and beyond to help my son get his first car! I recommend him to be your salesman. Best service ever! Everyone there was professional and courteous.

Our first experience with Carl Black and we'll be back. I'm in sales so I can be critical of other sales professionals. Leonardo Willis (Leo) was a great salesperson to work with. No pressure, just great service. Omar Rodriguez also stopped by to say hello while we worked on the paperwork. Friendly and inviting staff and a great experience all the way around.

Had a great experience at Carl Black this past Friday. I pretty much knew exactly what I wanted and Leo made sure to help us out. No one pushed up towards a certain vehicle or another, they just listened to what we wanted.
Everyone made sure to take care of every small detail I would have forgotten.
I would definitely recommend anyone to visit Carl Black when looking for a new vehicle. The ease, efficiency, and people made for a great car buying experience.

Bryan Moon and Sean Womer are the best services specialist on the service department, they are always in top of things and very helpful, they are very knowledgeable. Only recommended what is necessary for your vehicle. They always find a way to accommodate your needs above all.

Just bought my third car from Carl Black of Orlando. It s always so nice to see familiar friendly faces when walking into a car dealership.
I highly recommend going to visit Matt and John when you are looking to get a new vehicle.

Lj was definitely one of the best people I have come across. Was very knowledgeable and made my experience one I d definitely recommend to many others.

I came here to buy my first car and a wonderful salesman, Matt Miller helped me. He was so honest, informative and patient. Not only did he give me a great deal but his charismatic demeanor was a huge plus. Ive told all my friends to come to Carl Black and ask for Matt. Everyone who comes to this dealership needs to ask for Matt!!

-- WATCH OUT --

They had a good selection and processed things very quickly BUT:

1. They did not give me an option as to who I wanted my loan with. They ran my credit and processed a loan with whoever THEY got the best kickback when I could have gotten a much better rate with my own Credit Union. They did not even ask.

2. 31 August 2017 : I cancelled the Gap Insurance and Extended Warranty because I was able to re-finance the car at a much better rate with my own Credit union and was able to get a much better Gap and Extended Warranty at much lower cost.

3. 24 September 2017 : Visited Carl Balck because I had not received my reimbursement check. I spoke with Kamau a Finance Manager. He would not help me right then and there and said he would get back to me. (He could not make a phone call, research in the computer or walk to the comptroller to find out)

4. 26 September : Since I did not get a call as promised by Kamau, I called Carl Black again. The reception desk was very hesitant to put me through a Finance Manager and kept saying they were all busy. I insisted I was going to hold until someone came on the line. All of the sudden Finance Manager Hector was on the phone. He was the one who processed the initial cancellation. He said it was all showing and my check should process in 2 weeks. That I should have my check by 5 October.

5. 13 October 2017: Called Carl Black, again the reception was very hesitant to put me through a Finance Manager and insisted in taking a message. I refused and again said I would wait until a Finance Manager was available. Suddenly a Finance Manager was available and they transferred my call. Finance Manager Kamau picked up the phone, said his name and put me on hold immediately without even acknowledging anyone was on the other side of the call. He took 13 minutes to pick up the call. He gave me the run around and several excuses and was ready to hang up when I started pushing back asking for real answers. He then said the Comptroller had died 3 days prior and that is why the check was delayed. I told him I was sorry for the loss however how does that have anything to do from an August claim. He stumbled and put me on hold. After several minutes he picked up again and said checks was ready. I told him I would go pick it up. Then he said it was being Fed Ex from Georgia and I asked to where me or Carl Black. Again he did not have an answer. So I asked him to find out, because if it was being Fed Ex to Carl Black I would go pick it up. He had no answers. He put me on hold. I was on hold for 20 minutes before the call was transferred again. Now Finance Manger Hector picked up the phone. I had to start my story all over again. He did not acknowledge to the death of anyone so I take this was a like by the prior employee. He had to hang up to go research and he called me back 20 minutes later saying the check had been mailed the day before.

I don't know who to believe or if I will get my check this week. While the "Sale" experience was pleasant, the customer service has not and the Finance Management appears not to have much training in customer service. How hard it is to research something and provide factual information? Instead of kicking the can, making up lies along the way.

-- I will post and update if I get my check this week and/or if I have to go see higher Carl Black Management to get further assistance.

Good Luck.

17 October 2017 - After all the calls check finally came in.

Luis Rojas sold me a Sierra 2020, the decision to buy was very easy because Luis painted us a picture of the details that we needed to know to convince ourselves that it was a good idea. I recommend Carl Black and Luis Rojas as a seller!

Great Experience... Our sales guy John was fantastic. Best car buying experience we've ever had. I recommend them to anyone to take the drive to Carl Black, it will be worth it.

Worst service dept ever. As a former service advisor myself, when customers have appointments you're supposed to address their concern on that visit. However, I show up at this dump with an appointment, they "test drive" the car and than say I have too leave it for 3 days at least for them to look at. Ridiculous! Didn't even bring into the shop to confirm what they said might be wrong, is the definite issue.

Their incompetent morons, the advisor brant is a complete idiot, and didn't even have his story straight. "You made an appointment to see us, now you have too leave it for 3 days for us to look at because we're backed up for days".

Well maybe if you scheduled appointments more accordingly too your availability you wouldn't have that issue.

Worst car buying experience. Buy a car for my daughter for graduation, same day on the way home the tire pressure monitor comes on, take the car back they reset it an we leave again on the way home another tire monitor goes out. 3 trips later they replace the monitors, oh an a recall that was on the certified car that should have been fixed before I let my child drive off in an had been a recall for weeks. Now the temp tag has expired an they have no idea when the new tag will be in an I have to yet again go all the way there to get a new temp tag. Hour drive each way each time this has been the worst car buying experience I have ever had an most expensive. I have half a mind to tell them to take their car back. I will never buy from them again.. STILL WAITING MY TAG.