I had a great experience buying my new truck here. Salesman Ali Mahmoud was a great salesman and they did all they could to make sure I was getting a great deal. I drove away in a great new truck for a great price. I highly recommend checking this place out. Ask for Ali, he is great.
Always a very professional staff. My vehicle was delivered at the time suggested by the staff.
It is an excellent place the attention is perfect, every time my vehicle needs service I go to this place they are experts, thank you very much
I've been looking for a while and I finally purchased an amazing Terrain from Carl Black of Orlando. Thanks to Dwight McCombs, my sales consultant, for all his help with finding the "perfect" SUV for me. He is very knowledgeable and attentive to his clients. I would highly recommend him to all my family and friends. I also want to take shout out to Raheem an exceptional parts guy who really knows his stuff. I'm so excited about my new car and so happy I have the team at Carl Black as my car family.
We just recently bought our third car from Carl Black of Orlando a few days ago. Leo Willis helped us all three times and is very personable and professional. I highly recommend asking for him if you need help!!! He really cares about his customers and goes over and beyond.
Their professionalism was beyond my expectations! I found the car online and it was about to be shipped to auction when they held the car for me. I arrived and the transaction was easy and painless.. definitely will be a repeat customer in the future !
Fantastic place. Lou and Josh C were my heroes and helped me get a new truck through some tough circumstances. I'll be sending anyone that I can!
Update: if I could rate them more than 5 stars I would. I had a slew of issues with my first sale due to faulty equipment and came back to them for help. They not only stepped up the challenge but they moved heaven and Earth to make up for the vehicular issues and solved every problem that popped up with due diligence and sheer force of will. I'm now a customer for life and will be sending anyone who listens to there direction simply because I never have interacted with a place that genuinely cares and tries to always make things right.
Just wanted to thank OB and Marquis Oliver for a job well done. They both went above and beyond, thanks again.
Chris is the best car salesman with great listening skills and patience
J. Palko my salesman and Luis the finance manager were the best when I bought my 2017 Buick Envision. John cared about what car I want he show me all my options and make recommendations without any pressure at all. It was my best experience buying a car in my life.
Luis worked a great deal for me making the payments close to the amount that I feel comfortable, even offer me an extended plan that make sense.
These guys are awesome and my experience with them was great, I will continue making business with them and Car Black. If you need a car go and see these guys they know what service is all about.
Thank you both so much!!!
Alfonso
Was in Orlando on vacation and my 2013 Equinox was having light issues. Stopped in and the service department was busy. Young man named Bryan Moon was helping us. It was a wait and we were in a hurry so he looked real quick , tapped on the light and it came back on. We were happy and off to the beach. Came back to see him for service before driving home. Great service. Nice friendly people
Thank you Bryan for getting us to the beach
June 3, 2019
Today we purchased our 4th vehicle with Carl Black Chevy, so we definitely appreciate the service provided here. Duwain Nunes sold the last two of our vehicles and he helped to solidify our family feeling here. We are super excited about the new 2019 Malibu, especially ME since I will be driving primarily ??.
Come on over to see our Carl Black Chevy family and experience the superb service we know so well!
February 28, 2018
Duwain Nunes was an awesome salesman and made my transaction feel like I was family, yet maintained professional service!
Hector in finance exceeded to bring stellar service to top off the my visit and purchase; along with Will Theiss stopping by to say hello since he was the last salesman with my previous purchase.
I m a blessed and proud customer of Carl Black Chevy x s three!!!
We just purchased our Tahoe in December 2019. We had a tire blowout in most likely what was a defect. We brought the vehicle in the day after the blowout without an appointment. The young lady who greeted us was great. The service manager looked at the tire and agreed it was an unusual circumstance. He replaced it for free and put the spare and all the jack equipment back. While we were there, the service department completed our maintenance. We were given a shuttle ride to the local mall while we waited. An overall great experience given we didn't expect to have a flat tire. When I purchased the vehicle, I was looking for a dealership that really valued me as a customer for the life of the vehicle, not just until the sale was complete. I think I have found what I was looking for with Carl Black! Thank you for a great experience in an industry that usually disappoints.
$130 to program a key remote which I already have. Steer clear from this place.
I've had the best salesman from the time I bought my new 2019 Chevy Equinox to a month after when I needed a service done to my car and get a loaner car! He always has answered me immediately and goes WAY ABOVE AND BEYOND to make sure my needs are met and taken care of. I called the service department and it seemed like I got the run around but when I reached out to Josh, he handled it and made sure to include me in every step of the process. If you're in the market for a new car, make sure you stop and see Josh, you'll be doing yourself an injustice if you don't. He makes it happen!
I got my GMC Canyon from Carl Black. Be aware of the gap insurance clauses. I feel I was mislead in terms of being able to cancel it at anytime, as I was told. You actually have to refinance to cancel the expensive gap insurance. Also, I got my car serviced there today and you would think they would at least include a car wash with their service. One would expect this from a higher end car purchase.
Purchased my first new truck with the help of josh castaldo that listened to my wants. Josh was able to work magic to make the payments to within my comfort zone.
Josh set me up using the app on my phone and showed me how things works, which he did effortlessly.
Josh was a pleasure to deal with and made my experience awesome.
Having recently moved here from Rochester NY, I needed to find a new dealer for service on my 2017 Malibu. My daughter moved here a couple of years ago and recommended Carl Black. She said they were excellent. She was right. I had a check engine light on and they were quick to diagnose it and make the repair. My service writer, Patrick, was prompt and helpful. Being a GM worker for 30 years and retired I can safely say that GM is lucky to have Carl Black Dealership as part of their organization.
Our recent experience at Carl Black was exceedingly above five stars! Our sales representative Jeffrey Johnson was patient, kind, genuine, and helpful. Also Louis, the Sales Manager, made the "stars" align when the numbers aligned to fit our budget. The entire process was efficient, courteous, and productive. We found the exact truck we wanted and we drove away knowing we will be back as lifetime customers. Your General Manager is a true leader and runs a stellar team of professionals! Thank you Carl Black Chevrolet Buick GMC!!!!!
Awesome experience and great price , I got a new GMC Sierra 1,500 for the best price on the market , also Matt Miller is an expert and super professional , he knows what he's doing and will help you out to get a good deal.
Went in with a trax drive off with a colorado. Thank you to John pablo he made it work....will be dealing with him again... I will send everyone l know that wants to buy a vehicle your way....
Carl Black has been amazing. George Smith greeted us at the front and did everything to make sure that we had a great experience. He was super helpful, gave us great advice, and helped me find the perfect car. Thank you so much!
What a horrible experience I had leasing from Carl Black. I attempted to turn my lease in 4 months early. I paid an extra $20 each month for the smart lease program which is supposed to cover excess wear on the vehicle. (Side note, the first sales person I spoke with about turning in the truck made a comment that I kept the truck immaculate ) Unfortunately one of the sets of keys was misplaced during my 3 year lease. Today, I was informed that a set of keys is not covered under the contract of the smart lease program and they would be charging me over $300 to replace the set of keys. I was Unhappy that I had paid extra the entire time and they couldn t help me with the keys, so I requested to speak with a manager. The manager advised there was nothing he could do to help me and made no attempt to compromise. I expressed my displeasure with his service and attempted to leave the showroom however the manager then blocked me from leaving by physically standing in the doorway. This forced me to request him to not block my path so that I could leave and he then got out of my way. One phone call to a key replacement company found that it would cost less than half of what Carl Black was charging to replace the key. I don t understand. Why can t they help me when I paid on time and even early? When I paid for extra coverage? And why does their manager think he can block anyone from leaving the showroom? Clearly they do not care about their customers. Due to the incident with the manager I attempted to get in touch with their customer service online. The online rep fielded my complaint and assured me another manager would contact me about the situation. 4 days later and no contact. Do not do business with Carl Black Chevrolet.
Customer service at the best. They do their best to get you the best deal. Advice...give them time to work with the deal, at the end it will be worth it!!! Trust me. Thanks to Matei, Hector and John Palko!!!
Leo was awesome and we were well pleased on our experience. Will recommend this dealership to everyone. Big thank you to Leo and Raheim!!!
Was Not quoted or called regarding price. Talked to the tech and was told he only worked the truck for 40 minute! And I was charged $250 !!
Was not happy
The only problem at the moment is not being able to wait for the car in the lobby due to the pandemic, thanks anyway and I am satisfied with the service
Wonderful experience at Carl Black! Outstanding staff, pleasant atmosphere, and no pressure! Best price around! Excited to drive off in my new 2018 Buick Encore!
One of your employees (Tom Nasuti) speaks very highly of your dealership and when he heard I would be searching for a car in the near future he said that Carl Black is a dealership that we can trust. He felt very comfortable recommending them to us. We went in just expecting to check out of few different kind of cars to see what I was comfortable with and what pricing would be like so when I was out to purchase I would be prepared. Travis Hanes introduced himself when we first came in and was a patient and wonderful help the whole time we were there with all my questions and letting us try several different vehicles. We had such a good experience we ended up buying the car I loved that day. I love my 2012 Malibu and I am so happy Tom Nasuti recommended Carl Black to us and that Travis Hanes was so helpful. I will most definitely recommend Carl Black to everyone I know who is going to be buying a car any time soon. As a side note I am so happy to hear how much Carl Black does for the community also. You are always hearing the name on the radio sponsoring some kind of event. Thank you for the fantastic experience. Sharon Stewart
Best dealership ever !! :) awesome service Kyle, Luis, Omar the owner were amazing in making sure I got everything I needed !!! Definitely recommended them to everyone who wants a new or vehicle.
WOW! Hector Jimenez was so extremely helpful and went completely out of his way to make his client happy! I was so impressed with his customer service skills compared to any other manager or employee. He truly went out of his way to guarantee my satisfaction. Dealing with someone that cares that much really makes such a difference. I would recommend any of my friends/family to Hector.. He is the most extreme asset to the company, in my personal opinion. Someone that makes that big of an impact on a customer definitely deserves some serious title! Thank you, Hector, you made my experience totally worth it. I wish nothing but the best in your world! God bless! Carl Black is lucky to have such an extraordinary employee.
Leonard was very helpful to see different options and worked hard to make a good deal to by our new car. Thank you!
I had a great experience and i would like to say to Josh C thank you he help me a lot ti get a great deal.
Here they went above and beyond for me , I arrived late and still left with a brand new truck , they even stay passed closing time to make sure I got what I wanted at the prize I needed , great customer service and quality, the man that Made it happen for me was Will Thiess,
Thanks Aagain Will!
this is such a great place to come get your car at ! everyone there is so nice and friendly! i received amazing service from Joshua Marti he so was nice and helpful ! im definietly coming back
We just purchased our first business vehicle from Carl Black Chevrolet, a 2020 Silverado. Our salesman, Dan, was very friendly and attentive! He setup the installation of our running boards with the service department for the following week so all went quickly & smoothly.
The only reason I did not give 5 s is because I felt there should have been better communication in regards to the service package the finance manager sold us on. We really didn't want to purchase that but were told our application would have to be restructured & resubmitted and could cause us to lose the percentage rate we had been approved for. In the end, we just went with it but definitely felt the pressure during our time in the office.
Other than that, we were very happy with our experience!!
Ask for Kenny - you won t regret it...
I had a really lovely experience at Carl Black today. I felt comfortable and taken care of the entire time, especially by Kenny, who was fantastic. The rest of the staff that was a part of my afternoon (Alex, Hector), were really lovely as well. I expected shopping for a car to be really intimidating but they really made sure that from the test drive all the way to financing that I knew everything that was going to happen/going on and that I was comfortable. All of my questions were answered and they moved me through the process as quickly as they could, which was appreciated. I am really thrilled with my new car and would absolutely recommend Carl Black.
Carl Black has the most knowledgeable staff, best selection/inventory and a pleasurable experience from start to finish. John Palko takes that experience to the next level. He listens to your wants/needs, answers any questions you may have and makes sure you're completely satisfied with your new purchase. I highly recommend visiting John Palko at Carl Black for your next Chevy, Buick, GMC needs!!
Charlie was amazing and a big help in me getting my new used car. I live it and will definitely send all my friends here.
Love this place it always a good day, at Carl Black
Dwight and Jack in sales were great! Prompt, true to their word, and not pushy at all. Finance guy was fantastic as well. They even helped me move my bed tool box from my old truck to my new one. I have had great experiences with the service department also. Overall, Carl Black has earned my business and I recommend them to anyone for sales or service.
Service department lacks customer service. I have been waiting for them to call me back to re-schedule my Trax for a recall issue. It s been almost 2 months!! I had an appointment scheduled, and when I showed up, I was told that I would have to leave it for 2 - 3 weeks. The service advisor went to check on a loaner he offered. No inventory on loaners to give. I was going to come back when the parts were in, but I had to sign a form that releases the dealership from any liability if it breaks down. The appointment never should have happened!! No one has called me back! Terrible service with a big oh well from them. The sales department tried to sell me another car on top of that. No Way!!!
I had a great experience at Carl Black Chevrolet in Orlando, William Watson is The MAN, he help me with my purchase and made the whole experience way easier.. Because of that im recommending my family members to come to Carl Black for their vehicle purchase.. Thanks again WILLIAM, you deserve to be promoted soon.. My wife and i are very pleased with the way Mr: Watson conducted the whole process. I would recommend this place to anyone looking to purchase or trade a vehicle. Im sure Omar Rodriguez will do what ever it takes to help a customer out. THANKS CARL BLACK
I thought they were helpful and honest until I found out they had lied and sent the full check to my ex on a car that I made every payment on and brought all the documents to show. My ex even admitted to forging the check, cashing, and using it. They will never get my business, nor any friends or family after lying to me. How can I make this "no "?
Jr Munoz was fantastic, not too long ago I bought my car from this dealership and I had a great deal! Highly recommended
Our sales guy Mike Miller did good jod and help us all the way we got 2018 chevy traverse thank you for you help
This is the best dealership in Orlando. My sales person Leo ( Leonard Willis)is the greatest he listen to me when I told him what kind of car I was looking for and my payment range. This is the first time I have been in and out of a dealership within 3.5 hours driving a new car. If anyone look to buy a vehicle please stop by Carl Black and ask for Leo he is the sales person in Orlando.
David and Louis really made my car buying experience smooth and easy. 2nd car i have purchased from this dealership and plan to be a returning customer for life
Many thanks to Mr. Leo for making our sales deal work. Great guy to just sit and chat with and definitely very intuitive about the truck that was bought.
My first time here Matt and JR have been very helpful and worked with me to get me a great deal with my budget. I had a great experience with them would definitely come back in the future
The entire Carl Black Orlando team, from the CEO to the Sales Director to the Sales Rep, provided "red carpet" service in my recent experience to lease a Chevy Volt. Matt Miller, the sales rep, did a fantastic job educating me about the vehicle technology, finance options, and worked with the leadership to find the best options given my tailored needs. I highly recommend Carl Black for your next vehicle acquisition, and hopefully it's an electric vehicle!
Matt Miller was a great person to go through the car buying experience with. Was always straight forward and honest. He really tries to fight for you and get you the best deal possible. Bryan the sales manager is also a straight forward guy. All in all a great dealership to buy your car from. Highly recommend them and Matt.
Bryan Leavitt and David Seldin were extremely helpful and attentive during the entire process. I'll be purchasing all of my future vehicles from Carl Black!
Nice clean facility, the staff is very friendly and great to work with. They have a great selection of vehicles and good pricing.
Tristan Hernandez made my experience awesome! He answered all my questions and made me feel like part of the family. I'll definitely be buying my next vehicle from you guys
Justin really went out of his way in order to get me the vehicle that I really wanted. John, the finance manager went out of his way to get me a better interest on my payment. Everyone was very cooperative. Justin still has to figure out why my car does not auto lock. That so far is the only issue I have with my vehicle. Good pickup Looks good Still figuring out what all my vehicle has to offer.
George has been very helpful, would highly recommend Carl Black and all associates, its always a pleasure to do business.
I had an emergency and while they were already busy they took a look at my car. From the manager, to the service rep, to the mechanic, these guys did a great job. I really appreciate the effort they put in to keeping within my budget, and how they communicated every step of the way. They earned my trust. Thank you gentlemen.
Visited Carl Black Orlando and left with a BRAND NEW 2018 ENCORE, Thanks to Dowain. His patience is like no-other! Very smart and professional young man. I recommend this dealer if you want to purchase a new car. Love the atmosphere and absolutely LOVE my new car !! Sam and Hector are AWESOME !! Thank You so much !!
Looked for a part on internet. Lowest price was $35 plus $12 shipping. Got it at Carl Black for $50 and it is OEM. Parts salesman (Brandon) was great. The parts was not on stock. He ordered and it was there next day, no extra charge. Called me, as promised, to let me know part was in. Very cordial atmosphere at pickup time. Brandon ran the bill while a co-worker went for the part. In and out in 20 minutes. Great service!
I moved to Orlando after being overseas with the military. When I tried to register my Chevy, I was told I would need to take it to a dealer and get it appraised in order to pay the import taxes on it. I called Carl Black of Orlando and asked for their assistance in getting my appraisal done and was informed they would not help me. The only way they would appraise my vehicle was if I was trying to purchase a new vehicle from them. I am appalled by Carl Black's lack of customer service. When I am ready to trade in my vehicle and purchase a new Chevrolet, I will make sure it is not from this dealership. I will also endeavor to make sure that my family and friends take their business elsewhere as well. Many people claim to support our military but Carl Black only supports their bottom line.
I received excellent service from John Palko at the Carl Black Chevy/Buick dealership!
When he inherited me as a customer I was somewhat disgruntled because of previous inaccurate information I had received - but John bent over backward to make sure I was taken care of. I had been a Honda customer for 3 or 4 leases and frankly I almost went back, but he really went out of his way to get me great customer service and a great deal on a lease.
Also - the thing I most appreciated was he was respectful of my time. Everyone hates that it takes hours to get a car, but as soon as I mentioned that I was in a hurry, he had a noticeable sense of urgency. He always made sure I knew that things were being expedited, and he even helped me go turn in my Honda lease while the financial stuff was being done so we could save time.
As a side note: on the day I was car shopping I went to every dealership on Colonial/50 and Semoran/436 - 8 or 9 different places in total. This dealership had one of the best customer service experiences.
I would highly recommend John Palko & Carl Black to friends and colleagues.
worst car dealership in orlando !!! 3 days to replace a car battery and a engine cover that discount or autozone can do in 10 mins , good luck ever reaching your service advisor !! usualy a 5 phone call 2 hour process, i will never take my corvette there again,
Working with Dwight was fabulous. I had done research before going to dealership about some of my possible options for the end of my lease. He was great listening to me and my concerns. I ended up giving him a list of things I wanted on my new vehicle. They were able to find the vehicle I wanted and get me the lease I wanted. So happy.
Had a great experience at car black. Went in for questions, Will answered all of them with a great attitude.
Ok so we all know it s time consuming to buy a vehicle but Carl Black has it going on. Leo, Omar and Kamar made it painless, not to mention they had complimentary sushi why we waited. If I could give more than 5 stars I would. Thanks guys
Amazing customer service. Friendly, efficient staff and the most comfortable car buying experience!!!
VERY knowledgeable service dept. And vech was ready when promised. And worked me into getting vech looked at. Will Definatly be back
JR and Hector were super accommodating, expert on Buick and GMC products. They helped me refine my priorities and set me up with the perfect ride (2020 GMC Terrain) while beating a competitor s offer. Great thanks, guys!
Traded in my old truck for a new Silverado. Shami was extremely helpful throughout the entire process. The color I wanted wasn't available there that day but he made it happen. Great service.
Took vehicle I for a noise and rotate and balance.
The noise is still here and you can clearly hear it, they said they could not hear it must be deaf. Also did not rotate my tires like I asked ( still has same tires on front ) and balance is worse than before.
Thanks Will Watson, great experience from Carl Black Orlando!
Run!..worst auto repair experience in my life! Paid $2,000 and still not fixed.Mechanics don't seem to know what they're doing and just guess what is wrong and then charge you double what you would pay elsewhere..this is the 3rd time in for the same issue..never again.
Experienced professional and thorough assistance in finding a car at Carl Black with the help of the bright young man, Sheynon. He knew exactly how to help me find what I was looking for. He is respectful, intelligent, and responsive. Thank you for the easy car buying experience!
Leo in sales, was excellent, covered all aspects and was very knowledgeable of the vehicles, even knew he had no other interior color than black on the lot, worked with me to get the vehicle and interior color I wanted. overall was a good buying experience
Chris Callander helped me buy my first car today. He gave me options instead of pushing one model in particular and made me feel comfortable buying from him. Thanks for the help and thank you for your service.
If you want friendly service you can trust go somewhere else. The first salesman I worked with ignored my phone calls for three days, consequently the car I was trying to buy got sold before I could even make an offer. When I was paired with a new salesman and a new car the situation did not improve. He would not stop pressuring me into making an impulsive decision to buy a car I didn't really want, and when I refused to put down a down payment he told me, "You need to stop being so difficult if you want a car."
Great experience our Sales person Bruno was extremely attentive very knowledgeable and on top of everything. Bruno and Hector fought like champions to get me the best deal on the car I wanted. Thank you Guys.
Leo and Hector were very knowledgeable about products and helpful with any questions we had.
Just got my brand new 1500 and Jeffry the sale person work on this deal and he was amazing. Jeffery promise me that he would make it happen and he did. Carl black great place when you are looking for your next truck . ask for Jeffery and he'll take good care of you
Shami Johnson is an excellent sales consultant. I love my new Corvette! The entire staff made my purchase process very easy. Thank you very much Carl Black.
Worst service department in the area. Don t waste your time.
Joined the GMC family a week ago. Matt at Carl black helped pick out the perfect car for our family. Great experience.
Thanks so much for the excellent customer service, they did all possible to accomplish with my wish list buying my new car, great job, congratulations.
The young man (Corey)I conducted business with was not pleasant at all in the service department, but the manager really showed great customer service and the gentlemen whom services me with the loaner car was also very polite. Thank you.
Joshua Patterson was great! Friendly, down to earth and listened to what I was looking for in a vehicle. Matched me up perfectly. Thank you Josh!!!
The most dishonest and misleading dealership I have ever encountered!
When asked if they would apply GM's rebate promotions they where yes. yes. yes will not be undersold. Not only did they not follow up from my online request they removed all like vehicles from their web site within hours of my request.
I had an amazing experience purchasing my truck and every time I take it in for maintenance the service manager Kyle is beyond awesome and helpful. He goes above and beyond to satisfy.
My experience is always awesome at Carl Black!! Leo Willis showed my husband and I exemplary service and helped me find an awesome car that I love. I am so happy to be a part of the Carl Black family!!!
Great customer service, My salesman is Chris, he is professional.
I am 70 and have bought a lot of cars over my life. And I have to tell you that Bruno Blanco at the Carl Black dealership in Orlando Treated us really well. If I had not already sold my business to retire, I would have tried to hire him away from them. If you need a car, check out Carl Black and Bruno Blanco
They deserve 0 STAR, but it is not there. Bad service. Just go to another dealership to get your vehicle checked
Huge waste of time! Drove and hour twice in one day to try and make a deal to buy a new truck. Second time, I brought my husband to take a look and the "manager" Brian, didn't even come out of his glass box ( office) to come introduce himself or anything. Finally after the worst deals ever, he had the sales man show us something we werent even interested my husband just asked for the keys to our car back and said we will just go to Ford, which is when Brian yelled from his office " thats fine but ours is a V8". Not once did he get office his chair to speak with us. Never been treated so poorly. I guess if you don't have perfect credit you are not worth his time. Too bad our bank accounts are full and already went and bought our truck!
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