Carl Black Chevorlet Buick GMC, INC Reviews

Highly disappointed in this dealership . A few weeks ago I came in to purchase a GMC truck . Made an appointment with Brian to only be seen by someone else . Seen Brian once throughout for him to greet us and that s it . Got the run around after paper work was signed and lack of communication I was done . Went somewhere else where I was able to walk out with a Chevy truck I wanted . I decided to give Carl Black a second chance this time dealing with service . Made an appointment for Friday morning , dropped it off and It has now been 2 days and no update . I ve had to call and get an update and the truck hasn t been even been looked at or touched . Communication there is a big problem as well as slow service . I m very disappointed and will be taking my truck to another dealership to get what I need handled .

Was it real good salesman which was JR go right to the point explained everything to me the manager Hector was very good at his job he directed me in the right direction to the right salesman and it was a very good experience throughout the whole process and I was only there three hours and was out the gate with the new car

I always receive the most excellent service at Carl Black Chevrolet! My service advisor Bryan Moon always goes above and beyond to make sure my truck is handled in a quick and timely manor.

Few days ago I brought my Regal because a mechanical problem, my advisor Nick, my salesman Louis, and Jonathan from loaner make that day the less stressful visit ever. Their professionalism and experience caught my attention this 3 young guys, and they know 100% what the customers needs are.
You guys are awesome, and thanks again for your assistance.

At first the staff was a little slow on helping. Once they begin to help you, they really go to bat to earn your business and try to get you the best deal possible. My salesman Anzu and John Palko were really great as did there best to get me the best deal. The reason for me giving 4 stars is due to lack of communication from the finance department. However if I'm a buying customer, I should feel like I have your undivided attention in helping me. I won't mention any names, how ever I'm not sure if I'll continue to shop at Carl Black Chevrolet in the future on my next vehicle.

Mario G

Service Department staff always provide great customer service...

The best prices,excellent customer service. Leonard Willis is the best salesman, I recommended 100%.

Excellent Service! Just a mile away from UCF. Omar and his team have a Huge selection of GMC, Chevy, and Buick s! They cookout every Saturday and have a great atmosphere in the Showroom. Carl Black Orlando is top notch! They have amazing deals!

Service dept is horrible. Well, the people are noce but the repair guys don't know what they are doing. My husband and I poured thousands of dollars in our 2009 Acadia to repair it to take it home and the check engine light to come on within a week. This happed on 4 separate occassions. I would continue to take it back to say nothing is fixed to be told they cannot replicate the problem. Oh and the best part is, the 3rd time, my car was stolen from their garage. They found it and fixed the physical damage from the robbery but returned it to me with the engine problem unresolved. By this point, I've had it. I called the GM corporate office. That call was the answer to prayer. Once i placed the call, i immediately received a call from the service mgr, who I had spoken to on the 4th return regarding my concerns. The 5th time is when they actually fixed the problem. It should not have taken months and a call to GM Corporate to have my SUV repaired correctly. The 1 star is for the nice staff and nice loaner vehicles I was able to drive while the repairs were being made.

I've had to block multiple phone numbers from them as they've been non-stop harassing me for months as a lease I did was coming up. I repeatedly asked them not to contact me and got ignored.

I had a great experience, particularly because of Joshua Marti. He had great energy the whole time and was very informative and professional. I would recommend him to anyone looking for a car! Overall great experience.

Great job! Josh was awesome, answered all our questions and treated us like family!

This is my second purchase through Carl Black of Orlando. My first purchase was almost six years ago and nothing has changed, the staff are very friendly and professional. Raheim (Sales Consultant) helped me find a vehicle that was best suited for my family and also matched my budget on both occasions.Hector (Management) helped me with purchasing items that I felt was necessary to keep my family safe and secure. I definitely will be back again!!! Five Stars from me!!

Was treated excellently and the technician listened and took note of every symptom I described instead of just taking the car. Super helpful staff. Quick resolution.

Very unhelpful dealership .Would not recommend doing business with them.

She got her a new home for our Anniversary! Bruno & the guys were very patient and bent over backwards to find what we were looking for. Thanks guys!!!

After going to 4 different GMC dealerships, Carl Black was the one that finally made me comfortable enough to buy my first brand new car. Traveled 40 miles to this dealership in search of the deal/offer I found online. Sales consultant Ryan Sibble-Brice had the car out and ready for me to test drive upon arrival. He was also very knowledgeable about my car of interest and told me about all the features. He was very helpful and patient with all the negotiating process. Everyone we encountered at the dealership was very friendly and pleasant to talk to. I left the same day with my 2020 GMC Terrain.

Great service! Big selection! Smooth process! Chris is your guy! Chris is extremely knowledgeable and efficient

David was very acknowledgable on all vehicles I looked at and helpful in all my questions. I walked out very happy in my new truck..

just got my work truck from carl black orlando. very happy with the way everything went down. thanks to dowain nunes for been such of good salesperson and help me find what i need.

I was referred to the dealership, specifically salesman John Palko by a co-worker. John was extremely responsive texting me back on a Saturday night, providing information & setting a meeting for Sunday morning. From the moment I walked into the dealership, John was attentive and personable. I would recommend John to anyone.

Josh C was our salesman and Louis was our finance manager and they both did a fantastic job. I highly reccommend anyone visiting this dealership to see them!!!

Bought two brand new camaros from here, and every time I call to make an appoitment for routine maintenance I have to wait at least 2 weeks for an appt. Wont buy from there again.

Leo was super to work with. He is a great salesman and accommodated our needs! We have used him for several years now and he is always very professional!

Always great services and friendly people. Best of all is being appreciated and remember even if it's been a while since your last visit. Matt Miller took great care of us and our need. Whenever we think about car buying this is our first choice for sure!!! Thanks!!!

I bought my second Camaro from Carl Black when my first one was totaled. My experience with dealerships, as a woman, has never been great. Carl Black wasn't pushy and they helped me go through my options knowing I was a student at the time. What really sold this dealership to me though, was the service department. I have been bringing my Camaro to Bryan in the service department for 5 years now and I wouldn't go anywhere else. Bryan is extremely kind and I never feel as if he's trying to take advantage. The prices are pretty affordable as well. I had to get a tire replaced after running over a nail and Carl Black ended up being cheaper than Costco to replace it. My sister also bought a used Sonic and Matt and Lance in sales went above and beyond to provide excellent customer service. I would absolutely recommend these guys if you're looking to buy or service a car.

Too busy to see warranty problem .
Said still had time. Rebooked and waited then said warranty ran out wanted cash.

Chris Callander helped me through the buying process. Good dude, professional, knowledgeable, and quick to respond about anything questions I had. Made the entire thing super easy. Got a great price on the truck too. Definitely recommend this place. When it s time for the wife to get a new car we ll be coming to Carl black.

Bought a part online from CB GMC thru A*az*n and it was the wrong part (not their fault). Due to waiting for additional parts (from others) I missed the return window by 3-4 days. Within their legal right to refuse return of the item but beware. Would have expected to pay return shipping & a restock charge but didn't expect the 'eat it" attitude.
UPDATE: 08/02am sent a polite email to Mr Rodriguez and asked that he c contact me to resolve this issue.
UPDATE: 08/03am Called and did not speak to Mr Rodriguez but did speak to his administrative assistant detailing the situation. Assured me he would respond.
FINAL: 08/06 No email, no text, no phone call. The inaction's speak volumes. Per my initial review: BEWARE.
Congratulations, Mr Rodriguez (GMgr)/ Carl Black GMC, you have won, I'll just go away disgusted but NOT the least bit surprised.
UPDATE: Apparently the employee responsible for Am*z*n sales was finally able to reach me and the matter was amicably resolved today. A lot like mating elephants but its fixed. Kudos to K. Cloud at Carl Black GMC for going the extra mile to reach me.

What a great day !!! Came to just look around the lot ,not my first time here btw ,I bought 3 years ago and today Jr ,Brian Levette ,Luis and Josh gave me an offer I couldn't refuse .Brand new truck with a great discount going on all month I had to take it .they dont hassel you here , and they are so friendly they feel like family, my friends and family will always come here for auto needs .Thank you all Carl Black family
The Oneills

I don't know what the hell these other people are taking about. This place is full of THIEVES! Don't take you cat here. Everytime I take it in I leave with a new problem! Just spent $650 to have my car fixed. Then 1 week later my battery starts over heating ( only problem take cold be is the alternator) they tried saying I had a bad battery, but they just replaced my battery! So I told them they don't know what they are doing and need to fix it.. finally they said it was the alternator... now $1400 later I'm hoping the problem is fixed

The overall experience was what you want at a dealership and was pleasantly missing the things you DON T want. Dowain was easy going enough to not be pushy, but knowledgeable and professional in providing the best he could offer. You leave feeling like a relationship was established that will last longer than signing on the dotted line. ASK FOR DOWAIN!!

Sales Mgr: Hector
Finance: Joshua
Service: Billy

Very good service dept, sales staff has the best follow up team. I will continue to buy vehicles from carl black!!

Went to look at a new Colorado today. Salesman was helpful and friendly. I advised him that I was price shopping, and they gave me a price above MSRP, on a base model with 2500 miles on it. Their prices aren t anywhere close to what they advertise online. He tried to distract me by attempting to discuss the monthly payments instead of the overall price. The price given was before any rebates were applied, however those come from the manufacturer, not the dealer. They should still be making a reasonable offer on their end. I won t be going back.

John Palko helped me find a new car. John and staff we're pleasant and patient through the process. I would recommend them to anyone looking for a vehicle.

Leo was great to work with via email, phone and in person. He was very patient with my schedule and worked hard to secure the deal I was looking for. Loving the Bolt!

Update:
Shortly after posting this review I was called by Kyle, the service director at Carl Black. He seemed concerned and assured me that he was disappointed in his staff and that they had been admonished. He offered some goodwill service in the future to make it right. Assuming they follow through with the offer via email, I agreed to change my review, as I understand the importance of having a good reputation and that poor staff behavior doesn't necessarily reflect the values of the leadership. Looking forward to a better relationship in the future.

Original post:
Made an appointment to do the Android Auto update on the infotainment system in my 2016 Camaro. The service advisor seemed knowledgeable on the phone and said they would do the update under warranty (the car was a week old with 1400 miles). When I arrived, the advisor I met with (not the one on the phone) didn't know anything about the update, the service manager did, but informed me that they'd have to charge me $115 + tax to do the update. I informed him that when I made the appointment I was told it would be done for free under warranty. The service manager informed me that the person answering the phone for the service department is just a phone answerer and knows nothing about the service department or its policies. I filed a complaint with GM service and was called back by Carl Black's service representative Richard, who very politely informed me that GM only pays them $10 to do the update, which takes an hour, and he wasn't willing to suffer that loss. Message received loud and clear! Carl Black has no concept of custumer service and doesn't see the long game; I would have gone there for service many times and they would have made plenty of money off of me. Instead, I will drive an extra half-hour and take my car to Autonation Chevrolet at the airport, who was more than happy to do the update for free.

This dealership is phenomenal. They treated me like royalty, gave me no funny business, and were extremely understanding of my financial situation as a student. Matt Miller is an AMAZING salesman and worked so hard to get me my new 2018 Chevy Cruze (which I also LOVE). He even got me a student discount through GM! This was the best experience I have had shopping for a car. They have my loyalty for a very long time. Thank you Carl Black, Go Knights, Charge On!

John and Alex at Carl Black have helped make our car buying experience a great one! The selection of vehicles, both new and used, are awesome. I highly recommend going to C B for your vehicle business. They re some straight shooters.

Curtious and professional service staff. Didn't try to sell me a $50 air filter with my oil change and tire rotation! I will be a return customer

This is the best car dealer in central Florida ! Everyone is polite, and professional !

John P, Adi, and the Carl Black staff were all so helpful in the purchase of my new terrain!! This is our families 5th Car purchased from Carl Black. I can t wait to drive this car for many years!

Jacob Settles was wonderful threw this process buying a chevy!

Ok so I m that person that s in love w their car. I wash and wax it myself too. That being said it s hard for me to trust anyone in the car business. Karen Brown is my go to for anything service. I literally think of her as family I don t worry and know my car is in great hands

Gus Machado gave outstanding customer servic. He went above expectation i will definitely recommend him and car black to my friends and family.

I live out of state. I was attempting to purchase a low mileage lease on a vehicle on their site. Lilian, was the first person I texted with in regards to the specific vehicle. I asked her about the current offers, what they could offer etc. She came back with two options...she said they obviously apply to well qualified buyers. I knew my credit was great so, that wouldnt be an issue. I discussed the two options with my husband and we decided which one we would go with. Lilian, then transferred me to salesman Kenny. He reiterated the offers again yadda yadda. I told him which offer I wanted, he talked me into the credit application to start the process of the vehicle lease. The next day, he calls me back as he said he would, told me my credit was 793. At this point I've held up my end of this deal, he then proceeds to ask me additional questions about the qualifications to get this deal, non of which were spoken about by either Lilian or Kenny prior to this moment. Apparently I needed to be a current leasee and have a costco membership. So now that I am neither of those things, the offer is no longer available to me and my new deal is $150 more a month then originally stated. Talk about liars, misleading and withholding information just to get you to a point where they think they've got you! F that! We had every intention of being repeat leasers and I'm sorry but that's not good business. Kenny blamed Lilian and tried to say he was just the messenger but if anyone should know the qualifications, the salesman should. And he didnt disclose either! Now, my credits been ran, I was intentionally mislead and I am back to square one. When you're trying to earn someone's business, this tactic doesn't say anything good about you, the salesman or the business as whole. Buyers Beware!

We had a wonderful car buying experience at Carl Black of Orlando! We appreciate what they do in the community and also their partnership with our hometown team, the UCF Knights, so they were our first and only stop when we were in the market for a new family vehicle. They worked hard to find the exact vehicle we were looking for and everyone we came in contact with was both friendly and helpful.

Thanks to Luis Rojas was in and out fast. Got what I want and what i want tp pay. The fastest car buy of my life ... Happy with my new Chevy Bolt.

With the issue that I was having from day 1 the experience was horrible. The day the issue was found with my car, I was in the dealership for 6 hours waiting for a loaner vehicle! This was a huge inconvenience for me to have to sit in the dealership all day knowing that the dealer was going to keep my car! With the issue that was happening with my car, I worked with GM and also expressed that I wanted to receive a new vehicle because I had a new vehicle that needed a new engine already! Instead of the manager himself from the dealership calling because he was the one with all the details, he opted to have the sales rep that sold me the car reach out to me. I appreciate the sales rep trying to assist me but he had very minimal details about what was going on and could not give me any options or answers! With this case, you would think that a manager would be the one to reach out to me with the seriousness of the case and my request! Carl black did not take my request seriously and that is very upsetting to know that for my first Chevy experience I choose this dealership!

I traded in my 2017 Chevy equinox for a 2019 Chevy equinox and I love it!! Work with Matt Miller. He s quick and knowledgeable, and got us a great deal!!

Just bought a beautiful Acadia at Carl Black. LOVED the customer service. Dowain , our salesman, did a great job finding a brand new car for my husband and I. Such a great deal and pleasant experience. Thank you Carl Black for making an experience that I usually hate, much more tolerable.

Greg was super super helpful, got in and out without a hassle. Top Notch customer service by him and the staff there!

Be mindful every time they put $$$ in front of you, as it changes after agreement. Slow service department.

Excellent dealership. John Palko was super helpful and worked to get me a great car at a reasonable price. Very friendly employees, and more trustworthy than other dealers I ve been to. We had a bit of an error in financing, but it was taken care of once we caught it.

Whenever I purchase anything, I want to know the service is better than the deal!
Robert Yokes is the best in the business to make sure you get the service you want and need!
I highly recommend this dealership, no matter where you bought your truck or car.

It was always very good Lewis and John were great sells persons I've bought 5 cars from them thanks rick landow

The best experience I had on purchasing my Buick Encore. Ryan Sibble-Brice and a few other Sales Consultants gave me the best service ever. Even after my purchase he continues to help and answer any questions I have regarding my new vehicle. Highly recommend going to Carl Black. Ask for Ryan Sibble-Brice

Jack was very courteous. He didn t push me and helped me for hours on end to try and get the vehicle I came for. From Jack to the finance department everyone was very helpful and nobody pushed you. Walked out happy with the vehicle i went in to buy.

Omar, Kamau, & Leo did a great job of giving us the best deal we could possibly get and on top of this they were fast and super friendly. They were extremely informative and very accommodating, especially to my 3 year old we had to take with us to the dealership. And on top of all this... there was sushi being served during the short wait while our paper work was processing.

Thank you Rick Ebanks for helping get the parts I needed to complete my car purchase. Also I appreciate Brent at the Parts department for his help and Hector the store manager for making it right.

First time buying a car here, Sam and JR were great and the process was very fast.

We had a great buying experience here with Leo & Jordan. We will definitely recommend them for our friends and family for a new car buying experience.

Carl Black of Orlando GMC was fantastic! Not pushy, professional. So helpful and genuinely customer oriented! Louis and Bruno were great!

Was helped by an amazing employee named Luis Rojas. Service was excellent and had an amazing experience picking a new car.

I walked around the lot for thirty minutes looking at the different vehicles and NOT one salesman came out to offer assistance. I ended up leaving and going to Seminole Chevy where I was greeted immediately and received professional service.

Great prices and service. Leo Willis is the best. He took the time to explain and be there for us every moment.

Thank you Leo for your time !!

Highly recommended

Leo Willis and James Leverett got me a great finance deal on a new 2017 Chevy Malibu.

The language barrier can be a serious issue, especially when you have to fix your car. I ve been visiting Carl Black for 10 years and a few days ago it was the first time I could do the entire transaction in my language.



He took his time to explain to me and help me understand why I have to do certain things to the car. This employee walked the extra mile and made me feel that he cared in various ways.

Definitely, I was blessed and I want to recommend him for others because it will be worth it.

Had a great buying experience with Carl Black. I worked with Leonard Willis, Dowain Nunes, and Hector the GM and all 3 were great and easy to work with. I will be contacting them again with future purchases.

Bruno is fantastic, delivered my vehicle to my house. Great people all around. Bruno thanks for making this the best vehicle purchase I've had to date. Wouldn't deal with any other than Carl Black. Thanks again Bruno

William Watson was awesome. The process was seamless and easy. Love my new SUV - great price, packed with features! Thank you Carl Black

After a lot of shopping around for the best price we finally found it here with carl black

Appointment set for next week, will take all day. We'll see.

Just got my new car from Matt M. Love it and love the great services I got from Matt M. Thank you

Kyle is awesome to work with and very professional!

DO NOT SERVICE HERE!!!!
I love my Chevy Silverado but my experience with the repair and service center at this dealership was insanely AWFUL. My truck was at the dealer for a new speaker, a leak, plug cover, visor and antenna for over a week. After I finally got my truck back they had only done one job completely and my antenna was not repaired only botched together to hide the LAZINESS of the crew. My antenna fell off when I went to check it s repair. The only thing an in intire week they fixed was the pug cover. Like I said I love my Chevy but I will never take it to this dealer again!

Great experience! William Watson was very knowledgeable, informative and Extremely efficient. I recommend Carl Black Chevrolet-Buick to everyone!!!

I brought an Infiniti Q50 from Carl Black Orlando. Very smooth process. The only real point of dissatisfaction is the mandatory installation of a safety device added to the "Dole" light that makes it flash a few times. It is pre-installed so you can't decline. It's an add'l couple hundred bucks that I'd rather not have paid. Other than that, it was good...oh, and they gave me a half tank of gas so I had to spend $35 on premium gas the same day I brought it!

Wonderful people salesman was awesome show me 2020 GMC truck basic model crank down windows air conditioner no pressure family owned Carl black advice is looking for new vehicle make sense instead used vehicle lose vaule

My mom and I were very pleased with our experience at this dealership. We were assisted by Wisner presume who was very informative and professional and friendly. Razvan Matei was a great help as well and did a lot to make sure we left satisfied. We ended with Louis Leon who gave great information and was very friendly as well, the trip was a bit far but it was worth the drive.

I do not recommend this dealer. They had my car for 2 weeks when I took my car in for an oil change. They did provide a brand new rental but we re so meticulous about the condition that I was afraid to drive it! I was told , Don t worry about it-that s what insurance is for! When I finally got my car back, I was so disappointed to found out they did not even change the oil as they said they had!?! They had broken a piece (had to order a replacement and install), I found the broken piece left on my car windshield! I complained and spent a lot of time and effort to speak to the leadership to no avail. I do not recommend this poorly run dealership.

Enjoyable experience. Everybody on staff was very friendly and personable. Shami helped me out a lot while I was visiting, and I would absolutely return for my next car purchase

If I could give them no stars I'd do so. Customer service at the service department is horrible...actually Tony ( Anthony was good to me but 2 other males there were just rude) I would NOT recommend or go back!

Most wonderful salesman Chris Callander. Very professional and friendly

We just dropped off a vehicle at this location. Can't give a true review. Gave 3 stars because was treated fairly.

The salesman was very informative,helpful.He treated his client with the upmost respect. Very polite ,Mr.Justin

Went to Carl Black on Sunday because I saw a car on their website. I was greeted by a sale rep named Luis. He welcomed me and made me feel like I was part of the Carl Black family right way. By time I got there he had the car I was interested in already pulled up front so I could check it out. Luis and the sales manager Matt were very understanding with me and my needs and wants. They worked really hard to come to a final sale that we all would be happy with. I was hard to work with but both of them went over and beyond to help me out. I ended up with a great deal on a great car. A used 2016 Buick Verano is what I upgraded with from my 2013 Buick Verano. It was a great car and looking forward to continuing the adventure in the new one. Luis went out of his way to make sure I had everything I needed and when they could only find one of the keys he went out and find the other key and mailed it to me the very next day. THANK YOU Luis and Matt for everything you have done for me.

Carl Black of Orlando is a great place to purchase a new vehicle!
Dwight McCombs is one of many sales representatives and he is fantastic! They are all personable and transparent and I would purchase from them again. :)

Dealt with Adler! Greatest sales guy ever. I wasn't sure what car to get but he was a true gentleman and help me decide. Thanks again!

Had a great experience with Luis Rojas , he was able to help me take a brand new Sierra home . I would recommend 100%

I have purchased three vehicles from Carl Black, they do a great job to make it easy and hassle free. Great service!