Carl Black Chevorlet Buick GMC, INC Reviews

I just wanted to say that I always have a great experience at Car Black. My service advisor Brent Wiegmann always takes good care of us. Thank you guys.

I worked with Jeff Johnson and Louis Leon, and they were AWESOME!! The process was so smooth, easy and stress free. I would Definitely recommend friends/family to Jeff! :)

As I pulled into the lot Leonardo immediately approached me and greeted me with a welcome and a handshake. Then we went inside to where he introduced me to Hector. Hector Hector explained that Leo will be taking care of me then he will do the rest. Spent a lot of hours in the dealer but it was due to finding what fits perfect for me. Leo gave me different options and explained every vehicle in detailed. Of course I wanted what my budget couldn't have lol but needless to say I walked away with a 19 Chevy Trax all because Leo & Hector worked hand in hand to make it all possible. Thank you very much for your hard work and dedication!!

Just purchased my new traverse LT here! Matt Miller was very patient w me and my wife looking around a different vehicles. Very profesional and diligent. Hope to see him again in my next purchase few years from now! Thank you thank you!

I had an excellent experience purchasing my 2017 Tahoe. Leo was my salesperson and made the whole process easy, quick, and stress-free. He really knows these vehicles, and is quick to make sure all is well!

Caution.. predatory service sales practices. My 19 year old daughter took my car to them for service. She provided a written list of things to be done to the car and the written list stated that NO other service or maintenance is to be done without my express approval. She ended up with over $200 of unneeded service items such as two fuel additives, oil additives, wheel alignment and other stuff plus NOTHING on my list of things to do was done. Now they refuse to respond to my emails or phone calls. I'm overseas and cannot go there in person myself. AVOID THIS DEALERSHIP.

These guys are amazing to say the least. Purchased a 2015 Jeep Cherokee Trailhawk from them and can t be happier with the expedited buying experience and everything. Highly recommend Eddie and Matt, thank you guys!

We bought a Buick. Overall team worked with us to get to the price and color we wanted. We purchased that day

Kyle Cloud is the best. He and his crew take great care of me whenever I need them. Keep up the awesome work.

My service advisor, Alex Calcano, makes all the difference in the world. He is extremely professional and keeps me informed very well. Keep up the great work!

My husband and I went to look at trucks this weekend and ending up finding the perfect Silverado. Joshua Patterson was the sales person that helped us and he was amazing! We 1st stopped buy on Friday evening to look We had our baby who was tired so we really couldn't stay we did not feel pressured at all. Josh helped us and printed out the car facts for two trucks to review at home. The next day we went back and bought the Silverado, we had an amazing buying experience unlike other dealerships that push you it was kinda the other way around they would do anything for our business. I high recommend coming and talking to Joshua Patterson if you are in the market of getting a new vehicle. He truly is looking out for the buyer we feel.

I went to the dealership a couple days ago and Bryan Moon was extremely helpful. I drive a Mazda, so I wasn't familiar with the dealership and he was eager to assist me. I had a coupon for an oil change. I'll definitely be back and I'm considering trading in my car.

Thanks Bryan!

Always great service and wonderful staff. Big thank you to William Watson for your help and knowledge about my new Corvette. You made my decision easy. Love my new ride.

Service department always beats expectations! Thanks Moon for getting me in and out!

I had my car serviced ($1,500 bill), which included rotating tires. Driving home, I noticed the "Check Tire Pressure" light was on, which usually happens when tires are rotated. But the service tech should have noticed, and the Service Advisor who drove my car to me should have noticed- none did. So I called Karen (my service adviser), 6 times and a voice mail. No return call, always away from her desk or with a customer. On 7/5 called the service manager, Kyle, told he was here but not at desk & left a voice mail. No call back. Who has time to make an unnecessary trip back to dealership to have them clear the warning over something that should never have been allowed to leave? Where is the customer service? Oh, and please fill out the customer survey and give us all high marks! Ugh!!! (Alex Bell is an alias).

I went to Carl Black with no expectations especially to leave with a new vehicle. My car had a lot of mileage and was going to need some work soon. I wanted to look around the lot and see what type of car I want. I was greeted by Jeffrey Johnson who was extremely professional, patient and accommodating. We walked the lot; where he asked many questions to determine the best car for me - The Chevy Equinox. I did the test drive and fell in love. From there we figured out the best one for my budget. He worked for ME to get me the exact vehicle, color, extras etc with not a lot of back and forth. I highly recommend going to Carl Black and ask for Jeffrey Johnson - you will not be disappointed!!

The service was great. My only issue is that the wait time was very long. I was there for nearly 3 hours for an oil change, tire rotation and new battery.

By far the best experience purchasing a car. Bruno and his team went above and beyond for me! Really grateful for all their hardwork.

Have been a loyal 20 year client and always get treated like family, and everyone I send there gets treated the same... I have purchased 5 vehicles and we are about to buy another this month

Well this review is over due. It first started when the new Camaro came out. I'm a big car enthusiast so I spend some of my time brushing up on the latest and greatest cars. I knew the specs and details of the Camaro so I just wanted to see it first hand and check it out. I arrive at the dealership and don't see the New cars anywhere. I see an employee sitting in a golf cart by the building entrance and walk over to him. when I get close he asks "what are you looking for" in a tone as if I was bothering him (guy had blonde hair and probably early to mid 30's). Usually moody people don't bother me but this instance is different due to what unfolds next. I asked if I could check out the new Camaro and he told me jump in. He took me to the back and said "there you go" in the same tone. I get out and start looking at the car all while he sits in the golf cart. I noticed it wasn't the V8 so I automatically knew it was the turbo 4cyl model because at the time the V6 had not been released yet which I had literally watched a GM press conference earlier in the week about the V6 camaro debuting later in the year. I ask the employee if they sold many of these 4 cylinder models and he says "no that's a V6". Not trying to seem snooty myself I say "Are you sure I'm pretty sure it's the turbo 4 Cylinder which he replies with "Chevy doesn't make a turbo 4, your mistaken with the new mustang"... Of course this was very wrong. I asked to see the engine and low and behold it was the turbo 4 model and I again said I'm pretty sure it's the turbo 4 and he snarkly said "nope". He then insisted I come with him to the building so he could show my the "wall of camaro sales". It was a wall with a paper of each sale they made and I was shocked to see that it said V6 camaro! They were literally lying to people and telling them they were buying the V6 model when in fact were not! whether it was intentional or not it is literally their job to know the details of the vehicles they sell. That incident cemented the fact that I will never buy from them.

The reason I'm finally writing this review is because I decided even though I will not buy a car from them maybe they will do fine at changing my cars oil. I call to ask about the price for an oil change and the first person answers the phone politely and transfers me to the service dept. After being on hold about 20+ min I give up. I call again today and service dept picks up after about 10 min of waiting and I ask "how much do you guys charge for an oil change?" Lady tells me hold on while I find out that information" and I waited on hold for another 15 min before I decided my time is more valuable. Some thing as simple as the price of an oil change shouldn't be so difficult to find out for the service dept.

Josh patterson was my salesman amd hector was manger they made this the most easy car to get period 2017 chevey cruz was not the best credit by far but through their hard work i was in new vehile same day very friendly and the best experience i have ever had josh stayed on top of everything while i was out of town and when i got here car was mine when no one when give me a car carl black of orlando put me in brand new car thanks to josh and hector and dealership great job re edit josh patterson and team come through again i just got another vehicle on june 30 2019 he is the best salesman i have delt with i got vehicle with hardley no wait a 2019 acadia he has gotton me 2 new vehicles now before i have not had one thanks again josh

We had a great time speaking with Edward and really appreciated his time showing us the traverse. We really do like it.

One problem we do have is how your management chose to not disclose more information on pricing. This seems like there is something to hide and left a bad taste in our mouth. If we choose the traverse it will not be with Carl Black.
Orlando is a big place with many Chevy dealers. Unfortunately we will be going to a different location.

This was the most amazing car but experience I have ever had! They had me in and out within a few hours they got me finance at a great rate with GM the salesman was professional courteous and amazing his name with Matt Miller is the gentleman was quick and everything was easy altogether the most amazing experience ever and I will be a return customer my husband is also about to purchase a car from them now !!!!

My experience at Carl Black was extremely rewarding. I found a vehicle in the price range that I wanted and the sales man went out of his way to make sure that I was satisfied. I would definitely recommend this dealership to friends and family.

Good truck buying experience. Chris Holland helped us out and stayed in touch. Carl Black was the second dealer we went to, as the first wasn't very helpful. Chris also was able to get us tickets for the UCF v. USF game, so that was a bonus. We will be in touch for the next truck we need for our company.

Chris Calender was awesome. He helped me to get my first car and was very patient with me and my wife throughout the whole process and knew a great deal about the cars we were looking at. Overall great customer service and everyone there greeted us and when they saw us signing the paperwork they all congratulated us on our new purchase. If anyone is looking to buy or trade a car i highly recommend coming here.

The service technician Shaun is amazing, much attention to my concerns. He is a rarity. He was there for me till the end.

To whom it may concern,
The experience I had at Carl Black Chevrolet is positive solely due to Matt Miller. He went above and beyond my expectations.
Upon our arrival, a young charismatic Matt Miller showed up and greeted us like family, and treated us so during the whole experience! Wow was it amazing! Mr Matt Miller demonstrated everything I would want anyone to demonstrate! By far Matt has given us the experience of a life time to where I brag about the buying experience at Carl Blacks Chevrolet!! Keep up the fantastic family experience Matt.
From your valued owners,
Mr. Devin Hite and Miss Becca Hittner

Thanks to Bryan Moon and everyone in the Service Dept for repairing our car in one day, that a non dealer mechanic couldn't repair properly. Great service.

We had shopped around quite a few places for a new truck and had the best experience at carl black orlando. Our salesman Dowain Nunes went above and beyond to make sure we left with what we wanted and made our car buying experience wonderful . We will be back here for our future purchases and will spread the word to all of our family and friends. Thank you Dowain!

first time at this dealership, for service and it will be our last. I have never been treated so rudely by any other dealership. We did call to let them know we would be 15 min late for our appt which we were told no worries - no one is there. Ok so we pull up and sit there. No one comes out so we assume we go inside to check in. Customer service to me is key and Most guys are so eager and pleasant but not this place. They didn t greet us and then when we walked inside we waited before we were greeted. One said he wasn t waiting on anyone because he wants to go home. Mind you - no one else is there except for the 4 service employees. Really? So when finally greeted and were told someone would be right with us we felt better - ok maybe we missed the rush. But then to wait while 3 are sitting staring at their screens we wondered what was going on. Finally all said and done and initially told it would be about an hour and a half and asked if we wanted to wait we said yes. After going to our vehicle and coming back he said he just spoke to
Someone and it will be more like 2 1/2 - 3 hours. We said forget it. My rating is really a negative 5. Zero customer service.

Recently purchased a used truck from Carl Black. The price was fair, the vehicle was clean. My sales rep Matt Miller was professional, personable and did not drag out the dreaded sale process.

I am SO beyond frustrated at this point with Carl black Chevrolet. We bought a 2016 Camaro there and had problems from the start. First it was an issue with the payment. My bank sent them a check, they deposited it and then come to find out it was the wrong amount. They were mailed another check for the right amount. Then i was being charged for 2 loans because they didnt return the money at first. Needless to say the issue was finally corrected and carl black chevrolet apologized. At that point all was well and I was confident that we purchased from a great dealership. After this however, we began having problems immediately with our vehicle. I was told to bring it in so I did. They looked at it and claimed to fix the issue with the motor. There were also problems with the carpet, windows and other things that they claimed to eventually repair. After driving it a few days it was obvious that it didnt get repaired. I again brought the car back for repair. This happened over and over again. I have been trying to contact The owner or Manager Omar there. I do believe that it isn't his fault as he seems to be a fair and honest person however the employees seem to not be relaying my phone calls to him. I have spoken to multiple people and left numerous messages to relay to Omar. I dont think he is getting them at all! I have even documented every call and over the past 3 months I have spoke with them over 25 times to try to resolve the issue. My vehicle has been in their shop about 10 times if not more and is still broken. Now the rear window is even coming off! It is clearly a LEMON vehicle whether it was their error or not! We were even told to give it 3 times for them to try to fix it before returning it as a lemon car. All i want to do is return the vehicle and get my money back!!

On my last phone call to one of the managers, he told me "Why don't you just trade it in?" To me this is absurd seeing as we paid 38,000 for the car and they would not ever give me that. I still owe over 30k on it and I have basically been paying for a broken car and continue to do so. I am very disappointed in the way this has been handled. over 10 times in the shop, over 25 phone calls and no resolution leaves me in disbelief.

Bought my 2017 Chevy Silverado from Raheim Brown! He was very knowledgeable and a great salesman. I never felt pressure into buying it was honestly a great experience at Carl Black! Thank you Raheim!

Have enjoyed purchasing vehicles from this dealership for a long time, in fact, have purchased 8 from them. However, I can no longer recommend that anyone gets their vehicle serviced here. Scheduled an appointment for my first oil change on my new vehicle and 3 hours later I m still waiting in their waiting area as I write this. What a complete joke, about 2 hours into the appointment my vehicle wasn t even on a lift yet, total BS! If you like and enjoy wasting your whole day, this is your service department to bring your vehicle to. I d recommend avoiding them at all costs. This will officially be my last visit.

Excellent service and our Rep Leo Willis is the best !

I leased my Gmc Canyon and loved it so much I came back the next month and leased a Chevrolet Silverado. We received the best service from Raheim Brown. We will definitely be back. Anybody looking for a great deal and service after the sale please go see Raheim Brown at Carl Black Chevrolet.

Last week I called the service department and explained to them why I neede to come in. I told them that one of my tires had a big screw in it, the person on the phone was kind enough to find me a spot early on Saturday. I arrived at the dealer to find out that they didn t have the tire in stock. Being an full time assistant property manager and a part time landscaping business owner I depend on my truck a lot since my work schedule consist on 7 days a week. The service advisor Karen Brown asked me if I needed a loaner while they checked the tire witch I was appreciated of since I had a busy schedule that day. I could only drive the car 40 miles and was asked to bring it back the same day and take back my truck with the same issue I brought it in for. She told me that the tire was going to be in Tuesday due to the holiday to witch I understood. Not that is the dealer problem I had to work that Saturday not only half a day due to the time they took with the truck but putting air on the tire every 30 minutes. Then again on Sunday and Monday being a huge inconvenience for me. Today Tuesday I walked in around 7:30 am and went right to my advisor Karen Brown who right away got on the phone and foiund out that the tire was still not in. I asked if there was a loaner for me to be able to get to my full time job and she said they didn t have anything, she did offered a shuttle that unfortunately won t work for me since I need to constantly drive around due to my responsibilities at the office. I explained to her the importance of me having the truck ready letting her know how much I depended on it since it was the way I make my money as a landscaper and how bad I needed to be at the office. With her passive aggressive tone she questioned me about me working as a landscaper and needing the truck and having to be at an office. I m a professional with more thank 12 years in the customer service field and also a business owner for some one to treat me like I was lying or a dumb person. I asked to speak to a manager and to my surprise he was listening the whole time and came over with the same pasive agresive attitude, not intending to have and answer but just listen. I told him that I was paying for an extra warranty on my tires not expecting anything but my issue to be resolved and his answer was, that it didn t mean anything but just having road assistance. All I expected from them was a solution witch I guess he figured that the least they could do was to installed the spare tire on my truck for the inconvenience but It was too late for me since I had a job that I needed to be at. Im very disappointed of the service and the way I was treated and will not recommend anyone to service their vehicles here.

I was shopping around at other dealers and decided to see what Carl Black Chevrolet had to offer. I mostly heard about them at the UCF KNIGHTS games and I respect a local business supporting UCF and their local community. I will be honest I was a FORD guy my entire life so my hopes of finding my dream truck was slim. I asked for Josh Patterson who was referred from a friend. Josh was great. He took me around the lot and showed me the different trucks they had available. The thing I liked about Josh he was honest and I did not feel like he was pushing me into something I did not want. Other dealerships did that. He listened to my needs. We drove the Silverado 2500HD diesel. I could not believe I found my truck. It drove like a car, so my wife could drive it. It would pull my current soon to be future bigger boat and it was spacious and luxurious inside. The process was great and Josh went out of his way to make sure we were taken care of. The buying process was smooth. I would highly recommend this dealership. Thanks Carl Black Team and CHARGEON !! Gary

Had a great experience with my sales agent Ryan Sibble-Brice, and came home with a new truck that we love!

Jeff Johnson provided an incredible experience, he was super helpful, attentive , and not in the least bit pushy. He was knowledgeable and super funny. His manager Josh Patterson was also great as well, they worked together to get me into a brand new car at a payment lower than I expected with no problems. Great people and a great dealership, I ll definitely be coming back here in the future.

Jonathan and Leo were really great. They listened to what we were looking for in a vehicle. They stayed late to make sure we were satisfied.

Everyone was super helpful and friendly. Couldnt ask for a better group of guys.

We recently purchased a new car from Carl Black. Will Theiss and Leonard Willis bent over backward to help and were paramount in facilitating a pleasant experience. Tony in Service has also helped me time and time again. I will continue to bring my car to Carl Black as long as I live in the area.

John Palko you are the best. You made it easy to buy 3 cars in the last 2 weeks from Carl Black Chevrolet Orlando for myself and family. Thank you and everyone involved with our deals.

We are proud leasers of a beautiful GMC Acadia. We worked with Matt Miller and were very pleased with how professional, helpful and knowledgeable he was during our decision making process. He was patient every step of the way and made our experience pleasant and stress free. We definitely recommend working with Matt and the Carl Black dealership. Go check it out!

The girl that was talking over the phone with me for an appointment was rude and unprofessional. I would not come here.

Your employees are friendly, helpful and knowledgeable. My repair was done quickly.

Bought a car at Carl Black with the help of my father an Raheem Brown it was a easy Payless experience very satisfied

Great experience and left with my dream car thanks to Brandon Morris. Highly recommend

Beyond disappointing experience to say the least. Sales man did not even bring the key or show me the car I drove 30 miles to go see and potentially buy claiming "you can't drive the car until we talk numbers." We're talking about a Camaro not a Ferrari. They went on to give me a price significantly higher than what was advertised on their own website and the salesman appeared to not have a clue. Then, I asked if they obtained the payoff on my current car and the rely was "GM Financial is not picking up the phone." Disaster visit. I recommend you stay away from this mediocre dealership. Waste of time.

I recently purchased a 2017 Sierra from Carl Black. The reason i keep coming back is Bryan Moon in service. He has always gone the extra mile with making every trip special. Major thanks to the whole service and sales team!

Just purchased my third car with Carl Black, always happy with them. Chris was amazing and made my car buying experience wonderful!

I recently came to Carl Black to purchase a new truck and can not say enough great things about how I was treated. Trey met with me as soon as I arrived and we got along amazingly for the first moment. He answered all my questions and made me feel as if I was making a great decision with my choice of the GMC Sierra. I left the dealership not only with a new truck but with a good feeling about the dealership and about the people employed there. I will be back there and asking for Trey specifically when I m in the market for my other vehicle. I will tell all my friends and family to visit them as well!

Great experience with Matt Miller! He was considerate/mindful of my needs and desires therefore making this a smooth process. Highly recommend this salesman and car dealership!

My experience here was great! All employees are great and friendly at this location. I primarily worked with 3 associates face-to-face, Leonard, Hector, and Josh. All 3 men were spectacular at their job, extremely professional, and looked out for my best interest.

Great team at Carl Black! Leo provided a seamless transaction to purchase our leased vehicle! Even came to us to complete the final paperwork! Thank you

Terry and Roman were fantastic. Helped me with the purchase of my new car. Highly recommended this dealership. Super fast in and out. Last dealer took over 5 hours. Come see them if you are looking for a new vehicle.

Super happy I came here! All great people and all smiles, very welcoming! I came in knowing what I wanted and how much I wanted to spend and met John, He listened to exactly what I wanted and got me into a car I love! I m so grateful to have come here !

I just bought a car and worked with Matt Miller and had a great experience! Will come here again

The biggest problem i have is is all the new trucks out front running with music so loud you can't talk out front of the building.On a positive note my salesman Leo Willis went above and beyond to find the truck i wanted.

Excellent Customer Service...saved time by texting with staff in letting them know the car I was interested in. Once physically there Nicole Lallier made it her mission for me to be 100% satisfied while going thru all the important decisions before my final selection... Josh C. stepped in also to see to that I got what I think I deserved before ink to paper... All in all it's just too days into driving my new car and hopefully all will end well..

Good service department and a great place to buy a Buick

I Went into your car dealer i did not a car but i spoke with a gentleman by the name of Joshua Marti and he was an excellent host just want to say thank you.

Excellent treatment from Dowain R. Nunes. He is a pleasure to work with.

Excellent experience! Recently purchased a new Chevy Cruze from them. Everything was great also my salesman JR Munoz went above and beyond for me. Very recommended.

Today I stop @ Carl Black to lease a car, it was my first time leasing a car. As I walk in side I was greeted by Leo & Luis, I explain to them that it was my first time leasing a car, I was not familiar with the procedure, they took me by the hand, and explains everything I needed to know. Leo show me the car I wanted to see, and he explained the detailed of the car. Luis explain the financial procedure. It was a pleasure dealing with professionals, thank you Leo & Luis.

Had a great buying experience with Matt M.! Headed to the UCF game in our new Tahoe!

My husband and I went there last week in hopes to find a great vehicle but we were greeted with even better service from Walter and everyone there!! He was really attentive and helped us in everything! We got the vehicle we wanted and it was an amazing place to get it from! Even the manager and the finance rep were amazing! Cannot recommend them enough. Also just a side note on Saturdays they have an Asian food / sushi bar that is amazing!

I recently purchased a Buick Encore from Carl Black Orlando. I was fortunate to have Dwight McCombs, Sales Consultant, guide me through this process. I hadn't driven in awhile, due to health issues. Dwight was so kind and patient, assuring me that I can do this. He took time to explain all the new safety features and bells and whistles. He knew the exact car that would fit my needs. Thank you, Dwight, for your help in regaining my independence. I love my new Encore.
Forever grateful,
Hugs.
Janice Fellows Engle

Bought my second car from Carl Orlando, my experience was just as great as the first one! My salesman JR was awesome, very patient and made the process very smooth! FIVE STARS!

Worked with Matt and he was great!! Made my car buying process so easy and simple !! I will be back in just a few years looking for him again asking to get put into another brand new car! Never felt less stress!! Thank you Matt!!!!

People are nice they do there job real well...extracting as much money as they can on each sale..was disappointed in that they didn't give me information on price of vehicle...made the the sale on the payment plan...then added they extra bla bla to bring price up...no deal per say..expect to pay sticker

Had a wonderful buying experience when needing a mid size SUV. Worked with Leo as our sales representative who was patient and accommodating to our needs. Leo spent the entire day with us as we determined the best model and saw our purchase all the way through the delivery. I highly recommend this dealership and also Leo when in the market for a new vehicle.

Josh was amazing. Worked on my deal all day and when I got off work, had the truck ready to go. In and out in a couple of hours with my new truck and old vehicle traded in.

Thank you Josh and Carl Black!!

Both times I ve dealt with the guys here and both times I ve been blown away by just how helpful they are! Will has gone out of his way twice to make sure I got the car I needed and made sure everything was spot on! Will highly recommend to others!

We just purchased our 3rd vehicle from Carl Black and we had the pleasure of working with LJ who was outstanding every step of the way!! He listened to everything we wanted in our next vehicle and helped us find that & more in our new Chevy Suburban!! He was truly AMAZING!! The entire Carl black team was great, special thanks to Josh from financing for getting us a great rate!! Until the next one!!

This is an amazing site to buy cars and has an wonderful salespersons. I strongly recommend this for everyone and ask for Juan Pablo, he is a nice people who will help to get the best offer and ARP . I so glad to meet him and his team, Thank Carl Black Orlando for the opportunity.

After a horrible car experience in South Florida, I wound up at Carl Black Orlando. Chris Callander helped me out and hooked me up with my dream car and gave me the best deal! So personable and so friendly. A trustworthy guy and he really wants the best for you. Thank you Chris! Carl Black will be getting all of my business and I ll be recommending them to everybody. A great start to 2018.

Just bought my first car!! So excited !!!!! Thank you so much to Matt Miller !!!

Thank you so much to the Carl Black team, especially Josh Patterson, for helping me get my new car! Josh went above and beyond to make sure we were happy with everything from start to finish, and was a joy to work with. This is my second purchase with Carl Black and I will never go anywhere else. I highly recommend!

Just got a car and Chris was awesome! Made the process really chill, answered all of my questions, and was patient as I made a decision. I appreciate how he explained everything upfront and made it easy to understand how much my payments are going to be.

Dude. This review is specific to their service department. My drop off time was scheduled for 7:30 In the morning. At 8:15 someone finally got to me to take my key. During that time countless service advisors looked my way but carried on about their business. There were at least 15 cars ahead of me. Why bother with an appointment time? So then I return to pick up my car three advisors once again look my way but keep on carrying on conversations. The office is locked due to covid so you just stand outside staring into the window until someone acknowledges you. I finally became short and rude and asked loudly if anyone else had been helped yet as several others were just standing around waiting for someone to give us our car keys and help us check out. Honestly like am I invisible??

Pleasant experience overall. Didn t give 5 stars based on dealership looks tired, in need of an update. As for personnel, very pleasant, accommodating, and professional. Shout out to Jorden, Hector, John.

This is our go to dealer for sales and service. Just drove away with our third vehicle from here and couldn t be happier with the car and the experience. Dwight went above and beyond to help us find what we were looking for. Highly recommend Dwight and the entire staff at Carl Black!

Extremely happy w our purchase, I personally recommend to anyone to ask for mr JR Munoz and Louis Leon, they did everything to make sure we had the best deal possible.

I ve been looking for a new vehicle for months. My salesman Kenny helped me with with finding the right vehicle for me. He was surprisingly very knowledgeable about all vehicle s on the lot. I say that because he was 22 years old. It was such a great experience Kenny will be my salesmen for life!

Leo (Aussie) was the associate that helped me buy my 2019 Canyon. He was very professional and not pushy to capture the sale. I was very satisified with the dealership and Leo.