I set appointment for Friday at 8:30 a.m. I showed up for my appointment on time only to find out that the appointment was set for two weeks later but they still fit me in,. Thanks for squeezing me in.
I recently bought a 2016 Silverado from Carl Black Orlando. Josh Neville was the salesman that helped us out. He was super informative, was able to work with my schedule to get all the paperwork done and got us a great deal on the truck. I would recommend Josh to anyone looking to buy from Carl Black. He made it a great and easy experience!
We have bought several vehicles from Carl Black and have always had a great experience. The service department is awesome too. Bryan has always been our service advisor, he is very professional and knowledgeable at his job. Always making sure the service is done in a timely manner or he sets up for a courtesy car. We feel like part of the family with Carl Black and this is why we keep coming back!
Big thank you to Jack, he understood my conditions and was haggle free, he worked with me and I landed a beautiful Silverado.
Here's the honest truth...they've kept my car one too many times for some squealing brakes. My brother paid for my repairs totaling 2000 bucks and part of that was brake work. The brakes didn't make noise it was just time to get them done. After picking up my car the first time they let out a loud squeal. I took my car back and let them know it has a horrible loud squeal. They kept my car for a good hour and a half to tell me they didn't hear anything. I drove it off the lot and as soon as i reached the end of the road the squealing was back. Now I'm mad...i go back and tell them the issue isn't resolved they have me PAY for a rental (to be fair it's pretty cheap rental service that part didn't break my bank) for an issue they caused (the noise wasn't there when i took it there for a $2000 repair job). I order an oil change and they charged me 80 bucks on top of the oil change to install a side mirror...just to put the glass part. I wasn't even mad at that but after all that MY BRAKES STILL SQUEAL TO THE HIGH HEAVENS and it seems like they just don't wanna do it right like y'all kept the car overnight and STILL the squealing is getting worse and worse. For me to bring you a car for a brake job and no noises to now everybody hearing me brake down the street (SO EMBARRASSING AT TIMES) cause of an issue your mechanic failed to fix. Now i have to consider going somewhere else and even though they offer warranty i cannot trust it will get done cause I've taken it there twice and the squealing actually got worse just really hurts my heart and wallet cause the staff is outstanding but their mechanic is junk. End rant!
Luis R was awesome! I went in with a lot of knowledge and he came back with the price I wanted and more! Josh in financing was friendly and got me in and out as quickly as possible. I also got to see the new C8 mid-engine corvette in person! One day, I ll trade in the grocery-getter for a vette!
I have had multiple experiences with car dealerships and I can honestly say this was by far, hands down, the best! We did not have an ideal situation for making a purchase but Josh, our sales representative, worked hard to get us what we wanted and I am walking away with my new 2018 Chevrolet Equinox !!! Thank you Josh and Carl Black you've gained a lifetime buyer !!
Jeffrey was awesome. Went way out of his way to help and give a great experience.
If you live near this dealer, avoid buying or owning a Chevrolet/Buick/GMC. When you need service, you re stuck with them. They do not respect you or your time.
Josh c did an absolutely great job working with me Over the phone since I live 2 hours away Making my new gmc truck purchase quick and easy when I arrived I was in and out in a hour !! Thank you josh c and Carl black !
Once again Mr. Nelson Garcia exceeded my expectations with respect not only with the quality of service provided but also his professionalism and obvious dedication to his job. His can do attitude along with his honest concern for great customer service outcome in my opinion places him in top of all other Car Customer Service experiences I have been exposed to. In more than 40 years of driving and a owner of several new vehicles I must say the service received by Mr. Nelson Garcia has been my best experience. It obvious that when others look upon challenges with hesitation Mr. Nelson Garcia tackles them heads on. A good example is in a previous visit under a different service rep I waited almost 8 hours to get service on work that was covered under my extended warranty. With Mr. Garcia on a job that was larger in scope I dropped off my vehicle at 3pm and the work was completed by 10:30am the next morning which included getting the extended warranty approval. His efforts are amazing and should be pointed out to others service reps to include upper level management. Mr. Garcia continuously kept me updated on my vehicle service and went over and above by realizing I was going to be without a vehicle during work hours. I was totally surprised when I was provided with a loaner vehicle which assisted getting myself back to my work place. As a retired disable veteran I have learned that taken care of people goes a long way and even though I did not ask for any special services Mr. Garcia and your office realized the value of true customer service.
Bottom line as long as I am a owner of a Chevrolet or GMC vehicle I will continue to bring my vehicle for service with Mr Garcia as the service tech.
Great experience. JR and Raheem great to work with!
Jeff took great care of me today when purchasing my dream truck. The whole experience felt knowledgeable and friendly. I would recommend anybody to come here when purchasing a vehicle! The whole team was really cool and personable. Thanks Jeff!
-James (Silverado 1500 trail boss)
I really don t like dealerships, main reason like everyone else, the feeling of being pressured. So I took my chance and went to see Jeff. I can honestly say I felt NO pressure and felt comfortable. I am glad I took that chance. Will definitely recommend Jeff with no hesitation.
Ryan was so nice and helpful! He got me just the car I wanted :)
The recall on my chevy went nice and smooth thanks to the guys at GMC
Earlier today, I was shopping at Walmart, and I was waiting a while for their employees to help me load a large item into my car. To my surprise, two of your employees, one with a long grey beard, asked if I needed help and loaded it for me. These two men represented your dealership and went above and beyond even on their spare time. They both deserve recognition.
Thanks
My first review for a car dealership! George Smith did a great job in explaining the options, prices, and trim packages for a lease on a new SUV. We did our initial fact finding and then came back to test drive two options. George and Hector worked with our budget and we drove away in a beautiful new vehicle. I highly recommend Carl Black and ask for George.
I have to start out by saying that I had a reallyyyyyy bad experience at the Carl Black in Kennesaw, GA years ago so I was a little wary about going into this store. Luckily, it was nothing like that first experience. My sales guys (Yanni and Ali) were more than helpful in every way and ended up staying late on a Sunday in order to get my deal done. Thanks for everything guys. I love the new truck!
The atmosphere is very friendly. I was welcomed by Joshua Caraballo who was so helpful and showed me around with no hesitation. He did above and beyond. I definitely recommend Carl Black, and when you go there, ask for Joshua Caraballo !!
Worked with Matt Miller! Wow amazing came in with a trash car and with they re help got a really good deal. Amazing staff, treated really nice and they really do work with you!! Definitely come back ASK FOR MATT!
I went in to Carl Black today to see what my options were as my current lease was almost up. I worked with Leo Willis and he did a fantastic job getting me into my new lease (a 2020 Chevy Traverse). Leo showed me a couple other models but I only test drove the Traverse, knowing how much space I needed. Leo was great to work with, very pleasant and easy to take to. He was professional and made sure all of my questions were answered before I drove off the lot. I'm incredibly happy with my new Traverse!! I highly recommend you meet with Leo for your Carl Black needs. 5 Stars!!!
Josh C was very helpful and Hector was thorough. Thanks!!
Tristan was awesome in his sales process. He told me everything about my Chevy Cruze that I could possibly inuire about. I came in and was "just looking", and he made me fall in love with me cruze
JR was amazing from the moment we contacted the dealership. He was very knowledgeable and patient with us. He worked with us every step of the way then Raheim in Finance finished us up. They even stayed after hours to be sure we could leave with the truck we wanted and not have to drive back. We would definitely recommend JR and the team to any of our friends and family!
I was interested in a new car and I had the best experience. With the help of Joshua marti. He was a great hostess very professional. I recommend him to anyone that's interested to ask for him.
Carl Hines and his team at Carl Black Chevy went above and beyond for my husband and I to purchase out our Silverado from a 3-year lease. Speedy responses and constant communication about the loan process... he even personally came to my work to deliver paperwork to finish deal.
Called the dealer last week to lease a new vehicle for my father-in-law. Spoke with Mr. Brown and explained what we were looking for and the price another dealer had quoted us. Mr. Brown called me back a short time later and beat the other dealer's price. He set up an appointment for us to complete the lease purchase.
To my SHOCK, everything was exactly as quoted and the price did not change. We arrived and were in and out of the dealership in right about an hour! We even had a great lunch provided by Carl Black.
Mr. Brown was outstanding!!!!! Honest, truthful, no games or gimmicks. He got us a great deal on our lease and it was a Great experience!
In the last 20 years, this was probably the 10th lease in my family. Without a Doubt, this was one of the Best experiences I can remember when leasing a new vehicle. Thank you Raheim Brown for a wonderful job! Well done - 5 Stars and then some!
I came with the intention to shop around for a car at this dealer. I'm very dissatisfied with we this dealer a lady in accounting talk to me like I,am nobody like garbage Iam a veteran I give respect to received respect so this customer service, from this lady is like discriminatin agains Spanish people so I cant recomended this dealer to nobody because no one from the dealer contact me to talk about this and I made 5 phone call and lived a message to the accounting manager to talk about this 7 days and I still waiting for him so don't go to this dealer really is no good just want your money after you buy the car the customer service is OOOOO STAR
Leo Willis and Mr palko are a breath of fresh air respecting your time and getting you exactly what you want. Will be back
Have to give Dwight McCombs the recognition he deserves for his excellent service during the purchase of our new Traverse! Thank you for your patience and thoroughness! If you re considering a Chevy, definitely come in and ask for Dwight... he ll make sure the deal is right!
I wouldn t buy a vehicular from anyone else!!! Chris holland is awesome!!!
Fantastic customer service! I bought my car from here a few years ago, and I recently took my car in for a few maintenance repairs. I was very pleased with the whole process. A special shout out to Kyle Cloud and his whole service department... they were very helpful, knowledgeable, and accommodating. I would highly recommend to others!!
Big thank you to Cory in the service department. Once again great service and support on the repair of my Buick.
My fiance and I could not be more pleased with the exceptional buying experience we had at Carl Black Orlando - so much so, we came back the next day for a second truck! From the minute we stepped on the lot, everyone on the team went out of their way to make us feel like lifelong friends. Special shout out to Will, Johnathan, and Kamau for making sure we felt as comfortable as possible with our purchases. We absolutely love our new vehicles and can t wait to recommend all our friends to join the Carl Black family.
Another red carpet experience at Carl Black Orlando! Leo was such a knowledgeable and friendly salesman who went above and beyond. Omar Rodriguez makes us feel like family every time! We will always buy our vehicles at Carl Black Orlando! Best car buying experience ever!
John Palko was awesome professional and went out of his way to make me and my wife comfortable.
I highly recommend TIM and RICHARD they treat you like family! They stayed there till everything was done and take care off!
My Son referred me to Carl Black Orlando because I was in the market for a NEW TRUCK !! Upon arrival I met Dowain. Very professional, knowledgeable and patient he got me a crazy deal. I m so thankful that I got exactly what I wanted. This is the dealership to shop for vehicles HANDS DOWN !! Go see Dowain, Louis, Sales Manager, and Raheim, Finance Manager.
Just bought my 2019 Buick Encore this week with Jack Cherelus. He was great to work with; pleasant, kind, knowledgeable and very helpful.
Go see Tristan! He got me a great deal on my new Chevy Silverado. Very knowledgeable
Three years after selling the vehicle I purchased from them I am still receiving 3-4 calls a week for extended warranty. They clearly sold my information and whether or not it was hidden in the contract (which I was rushed to sign and the salesman would keep repeating "that paragraph just states this...") it is extremely deceitful and poor business. Purchased my last truck through Mullinax Apopka and had a night and day difference.
My experience with Josch C. At Carl Black was great. No pushy rush rush. No haggle. Pleasant and calm. Much better than other experience. Highly recommended .
Great experience with Leo hard worker very satisfied!! Louis was very helpful thank you and Kamau!
Salesman, Ryan Regan was a gentleman and worked with my needs to get a New Chevrolet. The experience was not stressful and I left the dealership with a smile.
The customer service was great, This guy Malcolm informed me and helped me get exactly what I needed.
I feel the truck needs a torque converter. This is the second time I had to drop it off for the same problem.Dropping it off and picking it up takes me from my work. I hope this works. I will be very upset if I have to miss work again.
Gregory definitely made my experience so incredible, he was extremely helpful and professional and made the whole car buying experience so easy because in the past i find dealership pushy and rude even doe we only was looking around Gregory didnt rush us or was rude. Me and my wife will definitely be back again to get our next car! From Carl Black ...... Thank you again Mr Slone.
Huge selection, great customer service, and even better prices.
They were quick to tell me what the problem was with my leaky roof. Work was done in a timely manner and hope the work last it's time until I can buy a new suv, possibly fromm them
Great experience today buying a Chevy Equinox from Carl Black Orlando! Jake and Leo were extremely professional and pleasant to work with. I even found myself laughing a few times! They were very patient, even when I had a million questions. Ultimately, the SUV they helped me buy was the perfect addition to our growing family. We couldn t be happier. Go Knights!
My first truck buying experience with LJ couldn t of been better. He took the time and did everything necessary to find me a truck. He even drove out to my house to finish signing some papers. If that s not good customer care I don t know what is. Such a pleasure doing business with someone who actually takes the time and who cares.
Leo (with sales) was a great gentleman to work with. He was very professional and knew most things on the vehicle that I purchased from Carl Black. Leo knew what I was looking for from color, model and make and he delivered. I spent less time with Leo at Carl Black Chevrolet than any other Dealership and had a great experience.
This is the best experience I have ever had at a dealership!! JR and his team took care of everything, all I had to do was pick up vehicle and sign paperwork. Usually a person would spend hours at dealership buying vehicle but not at Carl Black Orlando. JR was very informative and knowledgeable. He has excellent customer service, he called to check on me several times until I arrived( it was a 6 hour drive) . He offered to drive the car to me. Carl Black Orlando had the best price!! Easiest process ever!!! Thank you JR!!!!
Leonard Willis was the perfect balance of informative, personable and respectful. Of all the car buying experiences I've had, this was hands down the most enjoyable. We also really enjoyed working with Alejandro, a new employee, and our financing person, Hector was fantastic! He got us a much better rate than we came in with from our bank. Absolutely 100% happy with our experience. We can't recomend this team highly enough!!
Took several weeks to find a 22-in replacement wheel for Yukon XL Denali, but Sean Womer kept be updated until they found one. Gave me a loaner vehicle the whole time and detailed the vehicle before pickup.
Three years ago I had my car fixed here and I was so completely satisfied that when my car's cooling system broke down a few months ago, I never considered going anywhere else, despite living almost 1/2 hour away. Sadly, my experience this time, was nothing short of a nightmare. I am single, work two jobs, and needed to have a loaner while my car was being repaired. Three years ago, a loaner was provided for me immediately. This time, I waited three weeks for one. I called three times in those three weeks and each time was told I was on some imaginary waiting list and it would be, "just a couple more days." Finally, when I called the fourth time, the gal in customer service told me she would put in a service order for Wednesday and a loaner would be available to me on that day as well. Needless to say she did neither so when I showed up on Wednesday, there was nothing in the computer system, they were not expecting me, and did not have a loaner car for me. When they heard I had been waiting three weeks, they tracked down a car for me in fifteen minutes and this is the only reason they deserve one star.
They had my car for two weeks. Just 12 short days later, the air conditioning went out again. This time, it took 4 weeks and 4 phone calls to get a loaner car with the same run-around about an imaginary waiting list. I finally talked to the customer service manager and demanded something besides lip service. The only reason I even bought the car back there was that I was sure they would stand behind their work and fix the air issue for free since I had paid $1200.00 to have the cooling system (including the air) fixed just two weeks earlier. Shockingly, they instead told me it would be another $1000.00 for the repair! I picked up my car and ran out of there as fast as I could. Will never go back.
Had a great experience buying my new Chevy trax from Matt Miller! Go see him!
Bought several Chevys vehicles from Carl Black and I recommend anyone reading this post should make this place your preferred dealership. Always great customer service and I've gotten GREAT DEALS every time. Always satisfied! My sales consultant was Dowain this time around, straight to the point and quick. Can't forget Bryan, Sales Manager, who worked the numbers for me and Louis Leon, Business Finance Manager, who closed the deal on my 2018 Sonic. Thanks again!
Recently had Yukon serviced and the service manager Kyle was very prompt and helpful with getting back with us and handling situation.
I came here extremely nervous about trading in my car. I worked with Christian ramsay and i. Can honestly say the whole process was so smooth. His personality and professionalism showed through the whole process. Never have I ever been to a dealership and felt like I wasn't being pushed into something I didn't want. Chris was extremely knowledgeable and answered every question I had ! Definitely recommending this to everyone I meet. Make sure you go see chris he's wonderful!
Dowain Nunes made our experience buying our 2017 Chevy Colorado outstanding. He helped us find the truck we were looking for that met are needs exactly. Dowain is very professional and went above and beyond what we ve ever experienced at a car dealership. It speaks highly of the dealership s management to have Dowain as a sales consultant.
All questions and concerns were promptly taken care of.
We re so happy with our purchase and experience with Dowain and Carl Black Chevy Orlando.
Leigh Lavely and Philip Duke
An OK experience. When we told them what we wanted to see they still wanted to do the process of a sale type steps. In the internet age, we can skip a LOT of the steps and just get down to the business!
I had a 10:00 appointment for an oil change and tire rotation. I was out by 10:45.
Truly great experience at here! I was fortunate enough to get to work with Dwight M. He was very knowledgeable and extremely patient with me as I went back and forth between the Denali 2500HD and the AT4 2500HD. He didn't rush or push me at all through my decision making process - I did end up choosing the AT4- AMAZING TRUCK! There were a ton of details they take care of here to make the whole experience a pleasant one. One particular one was when Dwight came to tell me he topped of the fuel in the truck. Having to fill up a new vehicle is normally one of my annoyances about buying a one, so I was really happy to hear he did that! Great place and great people to work with, I definitely recommend!
Ryan is a great addition to Carl Black. He works extremely hard to make the customer feel at home. My husband and I recently purchased a Buick Encore from Carl Black. We are very happy with our new vehicle. The sale people at Carl Black are very helpful, but Ryan is friendly and professional.
JR was great! Very knowledgeable and nice young man that made us feel welcomed from the very start. Very pleasant experience!
Classic shadey salesman tactics and lies. They ended up not honoring my first responder discount I was approved for. The Manager, Hector, refuses to return a phone call twice now because he knows I'm unhappy. Salesman told me he's busy. Once they get your money they don't care about you anymore. Wish I would have spent 80k for a truck elsewhere. I was told that the owner is a Marine Veteran but his employees treat first responders like garbage. Expected more. Also tomorrow will be a month and I still don't have ANY paperwork for my vehicle after several requests being made. SMH
My girlfriend's parents bought a vehicle from Matt Miller and they loved it there experience!! Definitely will buy from here when I need my own vehicle.
8am appointment for an oil change. Two hours later I m still sitting here! Beyond ridiculous. Stingray Chevrolet did it in 15 minutes on the last oil change. This is the Last time I let these guys waste my time.
Really had the best experience buying my first car!! the process was easy and I really felt like my salesman Jr and the manager Louis took care of me!
Great experience!!! Greg Slones is knowledgeable and will take his time with you
extremly helpful, and informative. Had a great attitude. Super thankful!
Went in to take advantage of their black friday deals and was super fortunate to have Dowain help me with my purchase. He was very nice and helpful and carefully explained all of the amazing features of my new Chevy Trax.I told him what I was looking for and gave him a Budget and he did everything possible and delivered.
Thank you
Carl Black and thank you Dowain
Skilled service technicians, great at diagnostics and repair
My husband and I recently purchased a Buick Premium Encore from Carl Black on hwy 50 in Orlando. I would like to thank our sales representative, Shami Johnson for answering our never ending questions and his patience. We will definitely recommended Carl Black to our friends and neighbors. Shami made our shopping experience at Carl Black a very pleasant experience. Thanks Shami and Carl Black! Love our SUV
Wonderful experience Matt Miller was wonderful always available and I love my new Yukon. Couldn't be happier!!!!!!!
I bought a truck here recently, and it was overall a fantastic experience. I visited a couple times and spoke with both Dave and Dylan, they walked me around the lot and helped me shop around. I like to take my time with big decisions, which would annoy most dealerships, but Dave and dylan were more than happy to help me weigh my options and get me in the truck I wanted at the right price.
They have always been very professional in servicing our car so when it was time to upgrade and get a new one, we looked there. They were very accommodating and helpful in working with us to get us into the car we wanted. We definitely would recommend them.
We worked with JR Munoz and he made the process very quick and easy for us! Amazing work and very impressed!
Great customer service! Brandon was very patient and helpful in helping me select a vehicle. He was very thorough and informative. I m glad that I was able to purchase a car and had someone who had my best interest at heart. Thank you again!
Such an amazing place. Louis Leon and JR Munoz were amazing.. They both worked hard and made it possible for us to buy a new vehicle. These men made us feel at comfortable and were honest through the whole process
I had an awesome experience at Carl Black Chevrolet. I bought a preowned low mileage Colorado with Josh Paterson as the salesman. He took care of everything getting me the best deal he could and answering all my questions. I could tell that customer service was important here.
The sales team at Carl Black Chevrolet will respect your specific new car requirements and give you a great price even if they have to trade with another dealership to get you the car you want. Seriously, we have purchased 3 new cars from them and all of them have been traded from their partner dealerships to fulfill our desires. Awesome "One Stop Shop" for getting what you want. Highly Recommended! Their sales, delivery and service teams are well trained and very professional. Happy Customers are we.
Ryan Reagan was very friendly, patient, knowledgeable, and as honest as a car salesman can be. Overall, after visiting four dealerships, we went with Carl Black because of Ryan. Definitely will return to him when my lease is up. Excellent salesman and overall human being. 10 stars if I was able to give a 10 star review.
Sales staff was great..Louis My sales Rep was spot on... We have purchased 2 vehicles now from Carl Black and both times they had our paperwork ready to go when we got there so the transaction was seamless..The owner Omar personally stepped in to make sure we were satisfied with everything... We were a Ford company but after the service and pricing we are jumping ship... Thank you Carl Black...
Ive been buying cars from Carl Black for many years. I have bought for both my business and personal. I think they run a tight outfit and have continued to take care of me with the highest professionalism. If I need anything I just make a call and its done.
Drove all the way from Sarasota a few days ago and got me a great used vehicle! JR and Matt were awesome and very professional. Very recommended!
JR was amazing and super patient with us. They were the best dealership to work with since we were shopping around for awhile. I m super happy with the service and my new GMC Acadia :)
It was wonderful meeting Alejandro tonight! Beautiful Vette!
THE 5 STARS GOES ONLY TO ALEX IN THE SERVICE DEPARTMENT... YOU SHOULD ABSOLUTELY HIRE MORE INDIVIDUALS LIKE HIM, BECAUSE AFTER THE HYPE OF PURCHASING A VEHICLE; SERVICE IS IMPORTANT!!!!!!!!
I have so much to say both positive and negative but I ll try to keep it as short as possible....
The sales team is great because they are well trained for that department... ITS SALES
The service team however I have an issue with. I traded in My GMC Terrain for An Acadia (Denali) with warranties and maintenance etc...
My second time taking it for an oil change I had to pay, even though I fully explained to the service agent (not going to mention names because it s negative on his and your company) but whoever follows up on these reviews can look up my account and you ll know for yourselves.... my oil changes was covered for a few oil changes. I couldn t remember how many at the time.... I was still charged!!!
Now today I went back for another oil change, explained my situation again to another service agent ALEX, who TOOK THE TIME to look up my contact, explained everything to me and ANSWERED my questions....
THE OUTCOME WAS I NEVER SHOULD HAVE PAID FOR ANY OIL CHANGE AND I HAVE 8 MORE OIL CHANGE SERVICES AVAILABLE TO ME NOT EVEN TALKING ABOUT MY OTHER WARRANTIES!!! (Yes I will be reimbursed)
THE TIME ALEX TOOK TO BE KIND AND HAVE SIMPLE CUSTOMER SERVICE, ANY OTHER AGENT THERE COULD HAVE DONE SAVING ME STRESS AND MONEY!!!
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