Purchased a Tahoe on Saturday, we had a Very Patient Salesman that was truly a joy to work with. No pressure , he just wanted us to be happy. Thanks for the great experience Dwight! He was the first to greet us and has been helpful after we even made the purchase making sure we had everything we needed. Dwight went above and beyond !
I had a great experience always bring my car in here they do a great job Kyle Cloud is very helpful
My salesman Jeffery Johnson was very professional, and worked hard to earn my business while not being high pressure.
The staff at Carl Black surpassed my expectations last week when I had my vehicle checked in for repairs.
Special Thanks to Christina Luna and Angel De Leon. Their attention and care to make sure not only my vehicle was fixed, but they also made sure I had a safe way to get home and offered me clear details as to what was happening to the car.
Personally I say, that I will recommend Carl Black to anyone as prices are unbeatable and service is just five star.
Thank you all for an exeptional experience.
Like the salesman if he Did not know the answer to a question he found the answer although he was very knowledgeable and l love the car
Purchased a 2015 Corvette Stingray and was very happy with the deal , they gave me good $$ for my trade in and Travis the finance manager gave a good price on the gap insurance with the GMPP package . The sales person Antonio always picks up when I call with questions .
I purchased a Chevrolet Bolt EV from Carl Black. It's a great car. If you go, ask specifically for Josh Patterson. He's knowledgeable about the electric car, and he will work hard to answer your questions and to take care of you. The dealership is smaller, which has its advantages and disadvantages. It gives you a more personal experience, and the staff will work hard to give you what you need to understand the vehicles and to give you a fair deal. I do think the people at Carl Black are honest and genuine (save for a compulsory paint and upholstery protection markup, which is not optional and expensive), and they were generally low pressure, which is nice. We did run into a problem with a lack of staffing towards the end of the day: They had a single finance officer on site, and an unusual number of closings, so there was a long wait. There was some miscommunication about how down payments could be handled (Don't plan on using your credit card, even if you are told otherwise). But overall, I have enjoyed working with Carl Black, and I wouldn't hesitate to go back to them for another purchase.
JR and Ali were great! Super happy with my purchase :D
Just got in my new car a 2019 Cruz. Dowain R. NUNES, helped me out everyday till I got the keys. He took me to work twice. we kept in contact between days to stay updated. He's a great guy, Thanks for everything.
Walked in with my own financing. Walked out 6 hrs later. Took them 4 months, many trips and phone calls later to give me the second key to my car. They made promises for my troubles and I has to harass them to make good on them. I feel like they muscled me and if I could unbuy my car from them, I would. Then, they gave a nerve to be upset with me for expecting to receive what I was rightfully due. Buyers beware.
I must say I can absolutely see why Dan Riservato gets so many recommendations and I felt it is important to also share what a great experience he provides. He truly puts the customer first and makes you feel very comfortable in the buying process which I find makes him extremely unique for the industry. I'd happily suggest for anyone deciding to go to Carl Black that they inquire and ask for Dan personally. You will definitely appreciate him I assure you! Thanks for being awesome Dan!
Will and Matei were great. Always a great experience at Carl Black.
Everyone searching for a car should visit Carl Black Orlando! It is a shame I can only give 5 stars! Salesman Dylan was easy to work with..so much so that really felt that he was working for me. My sale involved an insurance settlement on a totaled car....which is a stressful enough situation,but Dylan, Hector, and Carl Black Orlando made it totally painless....and got me into the best car for the best deal possible!! Go there.....Go there now. See Dylan. You will NOT be disappointed!
Have been using them for 2yrs service dept is awesome. Everyone is very professional.
I bought a 2018 Chevy Silverado this past weekend and John Palko was my salesman. He was extremely professional and very honest with us. He really made an effort when it came to getting us the best deal possible on my first Silverado. He More
get this. I called them for help with working on my new 2014 corvette. GM has no materials available right now.
Great experience!
Huge selection of cars. The salesman Shami was very helpful.
The negotiations were very fair, they even offered an incentive we didn't know about.
Really 5 stars
They tell you on thing then take forever to look at the car. I m an ase master tech I just can do warranty on Chevy. I told them exactly what was wrong still hasn t been looked at.
Matt and JR when above and beyond for me to get a pre owned Chevy Cruze for a great price and I even got it delivered to my house!!! Thank you guys!!
Jacob Settles was awesome to work with! Definitely recommend him if you're looking at a Chevy.
Beautiful customer service from the Chevy/GM Family. I want to give a special shoutout to Luis and JR for finding our family an awesome deal on our Brand New Ride! There s always Love here at Carl Black and Everyone should have the experience to buy a vehicle from these 2 guys.. Much Love guys. Thanks!
My 76 year old father just leased another car from Carl Black and they severely took advantage of him. He already had a GMC Terrain with 6 months left on the lease and it was way under the mileage allowance. They contacted him telling him to come in and they would get him out of his lease early and give him a great deal. They obviously had an ulterior motive because they knew they would be able to sell the vehicle he was returning at top dollar because it had very little mileage on it. In return they leased him a 2020 GMC Terrain for more than he was paying for his old one. The car they leased him has no options and is listed for sale on their website for about $20,000 but they based the lease on the MSRP of more than $29,000. On top of paying more for the new car here is only a partial list of options he had on his turned in vehicle that this vehicle is lacking: no leather seats, no blind spot monitors, no premium XM radio, no power rear lift gate, no power passenger seat, no presets for drivers side seat etc..., no sunroof, no running boards, and many others. My father is of a different generation and too trusting. He also is independent and didn't want any help with this but in hind sight I should have gone with him. My wife stopped by the dealer a couple of weeks after to drop off something and voiced our opinion to the salesman. His response was "that was the vehicle I was directed to show him." Obviously this dealership had a plan to take advantage of my father before he even walked in their door, don't let them take advantage of you. Go somewhere else.
Great help, got in and got the car i always wanted the same day. Felt at ease about everything and never felt pressured
AMAZING! Will Theiss was our salesman and my husband and I have nothing but awesome words for this guy! He helped us find our perfect car for our growing family! It was our first time at a dealership and he was able to explain everything and answer any questions we had! I totally recommend Will Theiss if you are in need of a new car! You will not be disappointed!
Luis and the Carl Black was top notch. They made the buying process easy and painless. I would highly recommend
Carl Black has been the worst to deal with. We purchased a used minivan from them and have had nothing but problems getting things accomplished. Today, I have had it. When we purchased the vehicle the contract included $20 in gas, detailing, and then of course a temporary tag until regular registration came in. We kept waiting for the license plate but nothing, finally I had to go chase someone down at the dealership for another temporary because it had expired. Apparently,they hadn't even submitted to the state, hence the reason for not receiving the license plate. Then I went in to have an oil change and get the gas and detailing done. We purchased their service agreement. The vehicle comes out 2 1/2 hours later without being detailed and with the $20.00 in gas. The gas wouldn't be a big thing but it was part of the contract. At the time of purchase, the remote was missing for the dual dvd player and the second key was missing. As a family vehicle this is a pretty big thing. Nothing was done, we tried to get Shane our salesman and Kamil to get the items. I got the run around until I finally spoke with Omar. Immediately, things were fixed but it two different trips and a course of 3 months. The next time I came in for an oil change with an appointment mind you, it took 4 1/2 hours to get the oil changed and my crappy detailing job and $20 of gas. Now, today I went in for another appointment of an oil change and I spent almost 3 hours and they were scheduled to rotate tires, oil change, and wash the exterior. I got the vehicle back and it's dirty all over. I complained and asked to see Omar but he refused to come out and again I had waited hours and there is now oil all over my window. The vehicle came back worse than it went in and they don't seem to care the service or time frame it takes them. I will never again purchase a vehicle from them. I am only sorry that I did not know this when I purchased it, we purchased an extended warranty, gap insurance, and a maintenance plan from them. Not worth it. What an expensive mistake. Buyers Beware.
rude. wanted me to drop off my car for a charging cord that would have taken 5 minutes for a tech to plug in and see the green light doesn't come on. I wanted to drop the charger only off and they insisted on me waiting and leaving my car... ridiculous. I took it over to courtesy chevy and they worked with me.
As always, it was an excellent experience. Maintenance done in much quicker time that I thought. Top service no doubt.
JR Munoz helped me a lot in the purchase of my new vehicle, it is the second time that I buy here and my family buys here too. Highly recommended
Very pleasant experience. Would definitely recommend Leo! He was very accommodating and was very thorough with showing and testing out the vehicle I later purchased. Highly recommend this dealership and Leo.
Chris Holland, although he s relatively new, he will definitely meet your needs! He will ensure that everything goes smoothly in a prompt manner. Also, he and everyone in the building meet the standard of professionalism.
Ryan Sibble Brice was courteous, friendly and worked hard to get me the best price for a vehicle, and the best price for my trade in. He made me feel right at home. Thank you!
Outstanding customer service. From everyone we talked to. They help put my daughter in her very first car . No gimmicks no talking down to her made us feel like family.Our sales rep Brandon was excellent. He listened with concern to all our needs. His manager Ish..was a really nice person as well. They explained the entire process from start to finish. Thanks again .we will be going back ..
Overall, they did the job-changed my oil. However, they lack in customer service skills, the waiting area was dirty and saying the kids area was dirty is an understatement. The toys were black from not being cleaned regularly. Like I said, they did the job, but did not make it enjoyable in comparison to other dealerships.
Buyer Beware!! I love GM through and through and cannot believe a sales department at a huge Chevy Buick GMC store can be run like this--with a General Sales Manager who holds felony convictions for GRAND THEFT!! And it shows in the way they conduct business. I have never experienced such an awful way of being treated & now it all makes sense...a convict runs their store.
Thank you to Will Watson and the team at Carl Black for the awesome deal on my new Buick!
JR Munoz is the man to see at Carl Black Chevrolet!!! I have not bought a vechicle in 11 years and was very anxious that I may get haggled, etc., however, it was just the opposite with JR Munoz, he made me feel comfortable and like a family member. I will reccommend JR to all my friends and colleagues.
Thank you again JR Munoz,
Susan Campbell
Sam Brutus and Dave seldin made my experience awesome and got me into a really nice truck Hassel free and worked on everything I wanted
I had my oil changed. Customer service was great! They made popcorn for my daughter and gave her coloring stuff.
I appreciate the time that Dowain spent showing me cars and the excellent service I received.Thanks for your help.
Malcolm was extremly helpful, and informative. He respected the fact that I wasn't interested in buying a car at the moment, but definitely did persuade me to return for a purchase of a car in the future. He was also very well mannered.
I had a great experience buying my Chevy Spark from Carl Black. Their sales person, George Smith, was very knowledgeable with the different vehicles being offered and about different aspects of the company. After a little time with George I could tell he really cared about what he was doing and getting me in a car I'd like. It's been a few days and I'm very happy with my decision so far.
Leo was very helpful the same as Sam and the whole staff. I m very satisfied with the purchase.
I m rescinding my positive, five star review since I ve discovered along the way they took advantage of me after the fact.I shared that I was not healthy and was desperate for a vehicle as I was facing a serious health matter, that I felt it was a good choice since I was a previous employee. I felt trust, all the way to the end, and now that I finally was able to review my contract as I am recovering, I see that was taken advantage of.
Yeah, they give you that family feel, but that s what they should be doing, right? In my current, personal opinion, now that I m healthier in having better train of thought than the moment I walked in, I feel their finance department took advantage of me by wearing me down and confusing me while incapacitated.
Also, I can share a few lies that were told by the Sales person Jack (Jackwon) along the way that I came to accept because I was happy with the vehicle in the end, but I d rather not go on cuz I m over it.
Take heed, be diligent, don t suffer the same fate, allow me to be your prime example as to why it all matters in the finance office. I was wondering why his leg was shaking so badly as we went back and forth on the extended warranty, I hate that I was so desperate. I can bet there will be a retaliatory response after editing this review,
(Saying in defense that I signed, right?) but I m not surprised and I m wondering if I will face hardships when my vehicle will need service after this.
Best to all future consumers and buyers, hope my hurt helps you!
Best experience! Went in to buy my first new car and had the easiest experience. Chris Callander was the salesman I dealt with and he was great! Helped me pick out my car right away and even showed me how to drive it ( I am new to manual ). Paperwork was quick and easy and they helped me figure out the best option for financing without any trouble. Exceptional warranties and service came with the car as well.
Great Customer Service! My husband and I took his SS in for regular maintenance and as always, had a great Customer Service Experience! Sean, our Service Advisor, is courteous, respectful and listens to any concerns we are having with our vehicle. He always makes us feel valued and appreciated! Carl Black's technician Eric, who serviced our car, is a Master Technician that takes pride in the cars he works on. It is a great peace of mind knowing we can always count on the Carl Black Service Department!
Omar and his team are the best to work with. First class treatment and service!
Want to share a great experience had yesterday at Carl Black or Orlando. This is the second vehicle I purchase from them in 2 years. I was greeted by JP and immediately he showed empathy and started to ask questions in order to see what I was looking and what was my specific situation. He did a wonderful Job by showing me the car that was looking and working very had with Hector Jimenez sales manager to try to give me the maximum trade in value , all of the possible discounts and getting me an approval with GM in 1 hour. When we got to the finance department there was also a very good experience fast and efficient. Overall this was a very good experience and will recommend this dealership to anybody looking for their next car.
My experience started off with the service department when my diesel s turbo went on the fritz. The service department was top notch and replaced my turbo while providing me with a loaner. They treated me like I was a long time customer. Sean, my service advisor, even texted me to ensure that the truck was performing as it should be.
Fast forward a week and my wife and I decided that she needed a vehicle. We called ahead to make sure they still had the 2017 Acadia that was on their website and when we arrived, Leonard Willis (Leo) greeted us and showed us the car and we took it for a test drive. Needless to say, my wife loves it and we left with it that same day. Leo made us comfy while the financing and prep folks got things ready. Overall a stellar experience and I would highly recommend that anyone buy a vehicle or have it serviced at Carl Black in Orlando.
Thanks very much!
Dowain was great! Friendly & personable. Made the process move quickly!
LJ was a great and easy to work with salesman. Highly recommend
I received excellent service at Carl Black, even though I was only looking and not quit ready to purchase, the young salesman Greg Slones was very helpful and didn't mind showing me a few cars even though I stated I wasn't going to purchase that day. I will consider this car lot when I do decide to purchase in the near future.
Our initial experience was not the best, but the Staff at Carl Black quickly responded and earned a customer for life. I would like to thank Sam, Jesse, Leo Willis (Great salesman) and Hector for making our buying experience of a Buick Encore great. Good price and listening to our needs
Great buying experience. Dowain was awesome and got me in the truck I wanted. Even though they didn't have the model I wanted on the lot they worked to get it for me from another dealer and I drove the truck home the same night. Carl Black and Dowain are both highly recommended.
Just purchased a previously owned 2017 Buick Enclave. Had a fine young salesman that knew his product and led me to the correct vehicle. Stop in and ask for Jeff Johnson and he'll bend over backwards to set you up with a new ride. I give him 5 Stars!!!
Very grateful for the purchase of my GMC acadia, the truth is that I did not expect to leave with a new car but my salesperson JR Munoz was up to the task and helped me with a very good offer. Highly recommended
My first time shopping at Carl Black. Jp made sure he catered to what I wanted and im pretty picky. Kudos to him. Then finance was a great time with Josh. Sounds crazy but he made it seemless and easy. Great team there and I cant wait until my next purchase.
As always, a great experience from the team at Carl Black Orlando. The whole team took great care of us throughout the entire process. David Judovits, thanks for everything! Wouldn t go anywhere else!
My salesman Dwaine was very informative on the vehicle that I was interested in and friendly which made me feel great. I would recommend Carl Black to my family and friends which one of my friends went there the after I purchased my 2019 Denali HD and bought him one. Outstanding service all the way round even the finance guys were on point Hector sales Manager and Jaheim on the financial end. Excellent service.
JR was spectacular. I would highly recommend using him if you are looking to purchase a new or a used Buick!
My experience at Carl Black Orlando was amazing. Ryan and Jeff was not only extremely patient with me they make sure I got in the car I wanted.
When I was there it felt more like a family trying to help me purchase a car rather than sales people trying to hassle me. I will refer anybody to buy a car from this establishment especially Ryan and Jeff.
I bought a 2014 Chevy Cruze and I love it. Justin Young was awesome and very polite. He asked me if I wanted to take a test drive and I said later, but he did ask me again before I went home. He never pressured me into buying a car. I told him my situation and he listen very well. He said let's run some numbers and came back with a great offer. I didn't believe him so Ishmael the Sales Manager came over and said we can do the deal. I didn't believe him and I said show me and he did just that. They got me out of a high payment on a diesel pickup and got me into a new car. I still don't believe it. Those two guys are an asset to your company. Carl Black will be my dealership from now on. Thanks everybody you make me and my family very happy. Signed, Leon Sisk
I came in and I wasn't really sure what car to get but I'm very thankful I had Christian to help me out, he helped me find the perfect car that's fit for me.
Totally enjoyed my experience, sometimes looking for a vehicle and can be stressful and overwhelming, but Greg Slones was very helpful and polite I had a lot of questions and he was very knowledge and patience, even though I wasn't going to purchase right away!!
Went in last week to gather information about two particular trucks. Malcolm Bulter was very informative w his product knowledge.He knew we weren't purchasing at that present time. He show us all the value in both trucks. Definitely recommend Malcolm Bulter w your new purchase at Carl Black.
John Palko, a sales representative, helped us purchase a beautiful Z71 Silverado. He was very personable and knowledgeable and he got us a great deal on our truck! He even made himself available in the weeks following the purchase to help answer questions and facilitate last bits of business. I would definitely recommend him to anyone wishing to buy a vehicle.
This is my second purchase from Carl Black and i have to tell you that my sales guy was by far the best i have dealt with ,he was very consistent and stayed on top of his game.If and when you decide to go in to purchase make sure you ask for (ANZU KROMAH ) HE DID A GREAT JOB HIGHLY RECOMMENDED!!!
We leased our 3rd Buick from Carl Black this weekend. Our salesmen Josh Neville was outstanding and professional!!!! We have had the best experience with this dealership from sales, finance to service. We will be back again to Carl Black and Josh for our next vehicle within the next month or so. I look forward to working with them again.
I bought a 2018 GMC Terrain from Matt Miller on Friday and had a seamless, painless and great experience. He was thorough, detailed and attentive to all my personal needs with the vehicle. I love my new car!
Had a great overall experience for the second time here. If you are looking to buy a car I would definitely recommend coming here and asking for Leo or John.
Great experience getting me into a truck that I didn t even think was possible. I had my kids with me and they went above and beyond to get me in and out without hassle. Leo Willis and Matt Miller are great! Absolute pleasures to deal with. No B.S. and the easiest experience I ve had! Thank you!
Thank you for the fine service and the salesman John made buying the truck easy and professional I would recommend this dealership to my friends and family
If you are in need of a great automobile as well as top notch service, I can't recommend Carl Black Chevrolet enough. When you get there ask for Raheim Brown, he was very professional and courteous and did not employ the hard sell. He will definitely take care of you and address all of your concerns.
My experience was excellent for one reason, our Salesman. Leonard Willis met us on arrival, but not with the typical salesman attitude. He was genuinely interested in helping me search for the vehicle I wanted. He asked what price range I was looking in and then actively searched for the truck I wanted, at the price I needed. I was looking for a 2019 model with low miles in order to save some money. What I got was a 2020 BRAND NEW truck and still saved money. Leonard made sure everything went smoothly and stayed with me to the point of me driving my new truck off the lot. I'm not naive and realize that these folks are trying to make money but in this case, Leonard earned every penny of his commission. I'm not the easiest person to work with when it comes to spending my hard earned money, Leonard made me comfortable the entire time and never once tried to apply any pressure. I would recommend his service to any one looking to buy a vehicle. He's the best. Period!
After lots of consideration, I decided to choose this dealership and I couldn't have chosen better! Here I met Charles Martin, who truly gave me one of the best customer service experiences I've had in a long time. He was patient and took the time to make sure I was comfortable with my choice. Make sure to ask for Charles when you come here, it will make your experience seamless.
This is the 3rd car I bought from Carl Black. I ve had excellent experiences all 3 times. William Watson was my sales consultant and he was extremely professional and helpful. He did everything possible to give us a good deal and worked really hard for us. Thanks Will and Carl Black!
I am very happy with the new Blazer RS l got and Luis Rojas did everything he could to get me the price I wanted only downside is that took almost 4 hours otherwise I am very happy
I had my truck serviced at Carl Black. It was a very pleasurable experience. Kyle Cloud made it very smooth and easy. I would recommend Carl Black to have your vehicle serviced
Matt Miller understood exactly what I was trying to do with my lease and he was extremely patient with us throughout the whole process. I was extremely satisfied with my new monthly payments (less than my previous payments!). Matt Miller is awesome!
Joshua Patterson is Amazing and Awesome!!! This is my third leased vehicle from Carl Black Orlando, he has been my sale representative for all three of my vehicles. Josh just keeps doing a great job! Thank you, Thank you!!!
Very easy to work with. JR was exceptionally patient and genuinely interested in finding exactly what I wanted at a fair price. Financing was quick and painless, and I ended up going with GM Financial because they offered the best rate. Would highly recommend this dealership.
The experience was great! My Chevy HHR had a power steering issue for a while. I found out that there had been a recall on the power steering so I called the dealership and they were able to schedule an appointment that worked for me just a few days out. When I finally went to take my car in, I was told the system didn't show any recall for the power steering so I provided proof that the recall did happen. After looking into the system further, John and Evan were able to find the recall and not only took care of that issue, but also took care of two other recalls on my car that I wasn't even aware of. John was extremely helpful. When I returned to pick my car up, there were a lot of people ahead of me waiting to be helped. John saw me from outside and immediately sent someone to get my car and took care of me without having to wait any longer in line.
Bruno and his team was great!!! After going to multiple places they got me just what I wanted!!! Thanks Guys, I will be shopping again!!!
After three cars with Greenway Dodge, I was so glad I came to Carl Black. I felt like I was family and not just a number and no matter my hurdles with my trade in, Matt Miller made it work! They were honest, upfront and cared more that I was happy in the car that I liked and didn't try to push me to into something I didn't want or put of my comfort zone. Afterwards Matt has been in constant contact to make sure it was everything I ever wanted! I'll definitely be back!
If you are retired or sick, shop somewhere else. My retired parents chose a vehicle at Carl s Black on E Colonial Dr, Orlando and could not complete the deal because of a Chemotherapy appointment. Despite the fact they placed a deposit that day, Carl Black Chevrolet raised the price the next day. Opportunistic and Rotten Business practice.
Great experience the sales guy Ben was amazing and worked through everything!!
Go to Auto Nation Chevy if you are looking for actual service. This dealer is fine with complacency and it won t take you long to see this. I asked them to look at an issue I was having and I was told their techs weren t equipped to do this (electrical windshield wiper).
I highly recommend josh Patterson. I wouldn t work with any other salesperson in the dealership. Very trustworthy person, and made my entire experience amazing.
As I write this I'm sitting, waiting on my vehicle that should have been completed YESTERDAY! Maybe my prior Chevy dealership in Las Vegas was amazing because that is not my experience this far here in Orlando. Do not take appointments if you're swamped. It's unprofessional. Every time I turn around my estimated finish time is pushed back. That's not how you run a business. The only reason I haven't given them a 1 star is because the staff has been polite. Although, politeness only gets you so far. It's still possible do a crappy job with a smile on your face.
So if you expect to have a job complete within their first estimated time be aware, they lie. I know stuff happens and parts may not be on hand, but I've been given about four different times at the very least.
* I will update this review if anything changes, but this dealership needs to get a handle on how many jobs they can take in a day. *
The sales associates I worked with were knowledgeable, professional, and nice. I worked with Joshua Patterson and Jonathon English. They worked hard to make sure everything ran smoothly and that I was fully satisfied, even after purchasing the vehicle. Please ask for them if you go. I was able to purchase my first car with this dealership and can honestly say when I m ready to purchase my next vehicle I will be coming back here. I really appreciate this dealership and recommend them to others.
Got my new truck from Luis Rojas, got a great deal will be bringing my family in the future for more vehicle
Very professional service. All questions answered in a timely manner. Would recommend Josh C to a friend who is in the market.
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