Cape Girardeau Honda Reviews

Bought my first Honda with Vincent Turner and I am loving it ! Thanks

Saw the car I wanted on the internet and went in and talked with Ronnie. I couldn't get him to give me the car...but he did work with me to get me a good deal and I am very delighted. Cape Honda has a great reputation and has for years. I am never afraid to do business with them! That was 5 months ago, I bought another car from them June 26th. They gave me a good deal, same as the last time. But this time, I bought the Auto Armor protection. When they ran it through it left large black marks in several places on the car and left a giant scratch in the rear air dam. I had to come back the next day and the manager said they would buff out the black marks and replace the air dam. They did get the black marks off but they never touched the air dam. I decided to just live with it and forget it. en, I never got the title until July 30th. They told me they would pay the late title fee to the state. I went by picked up the title (finally), went and got the transfer and paid the late fee out of my back account. Imagine my surprise when I found they had written the check to the license bureau. So I made yet another trip to the dealership and asked them to rewrite the check to me. I was told they couldn't do that. Did I have the sales documents to the car. No. I don''y usually carry my file cabinet around with me, especially when I am driving my other car. Then we can't help you. Si tore their check up and threw it in the desk. They have lost a lot more than the $25.00 they owed me, they have lost a customer. Not only did I purchase two cars from them, but also an extended warranty which I intend to cancel as soon as I get home and get the paperwork. I will never do business with this haphazard crew of clowns again and you would be well advised not to do so either!

I bought my Honda CRV five years ago at Cape Girardeau Honda and have thoroughly enjoyed driving it. My salesman, Bud McMillan, was pleasant to work with and a true professional! I take my Honda to the same dealership for regular service and am always treated like family. My service technician, Rob Petzoldt, is the best! He always takes care of my service needs with a smile. I would highly recommend this dealership for your new car purchase and continued service.

Brad Henderson has been my service manager of choice since I purchased my first Honda, a 2010 model. Brad has become a friend while taking care of my car. Several times I have dropped by for a simple correction or adjustment which took only minutes for Brad. I had the 60,000 mile service agreement which he followed and informed me what had been done. On occasions when he might be away the other service manager, whose name I can't recall, handled my need equally as well as Brad would have. Those two gentlemen, and I feel sure others I never met personally, responded like it was their automobile. Service and excellent products make a strong company.

I was so sorry to learn of the devastating injury Brad experienced. Having him back at his service position while dependent on a wheelchair spoke volumes. I will continue to remember him in prayer as the healing process unfolds.

By the way, the shuttle service to and from my home at Chateau when needed has been appreciated. Your driver who most frequently transported me makes one feel like family. Service like that doesn't go unnoticed.

Charlie

Bud and Vernon are always a pleasure to work with. They make the process as simple as possible. We always feel confident with any purchases made.

Love buying cars at Cape Girardeau Honda! Thanks Bud and Vern!

Exceptionally friendly staff. Excellent service. Great experience when buying my new car. The service department really added to my confidence in the decision I made to buy my car from Cape Girardeau Honda. I strongly recommend this car dealership. I must say they do go above and beyond. I did get a great deal from them but because of the way they take care of you after the sale I would expect to pay a premium there for my new car but I didn't. Im so pleased with my decision. I don't know how they do it but keep up the great work guys. Oh, and thank you to Cape Girardeau Honda if your reading this.

Purchased a 2007 Honda Accord with 20,000 miles. I was happy with the purchase until we got 45 minutes closer to home and two tires (front passenger, and rear driver) mysteriously deflated. Our insurance office was closed, but the dealer was still open, so we called them, and they basically told us "Shove off, the problem was yours once you drove off the lot." While I expect this from a "run of the mill" business, it definitely is not worth five stars. They will be getting no service from me in the future.

Seems like the service was outstanding until we needed a small courtesy, guidance, or really any sort of kind word.

Their dealings with me also became less and less amiable afterward. Being stranded with no one to help. Not so great.

Edit after the fact: We took the car to a tire place in a town near the breakdown, and found out it was due to faulty stems on the tires. The serviceman we spoke to (not related to Honda) said that this was something they should have checked when they put tires on the car. The used car sales manager still insists we drove over something, and was rather insulting in his demeanor.

My recent car purchase at Cape Honda was actually a great experience. Bud McMillan was not only professional and efficient, but also truly tried to help me find just the right car. He and the manager, Chris, were so caring and concerned, I felt like I was among family. And they blew away the competition with a great deal.

4th vehicle from Cape Girardeau Honda. Always a good experience. Thanks again

Everyone was very helpful, understanding, and efficient. Getting my vehicle repaired quickly and correctly!

Great atmosphere and staff, easy and enjoyable to buy our vehicle!

GREAT PLACE. LOVE MY NEW CRV. SCOTT B. WAS A WONDERFUL NOT PUSHY SALESMAN !

Always a great experience at Cape Honda. I've been pleased with both sales and service there. Would highly recommend!

My husband and I found the car we wanted at Cape Girardeau Honda. The only problem was, we were 6 hours away. The staff was extremely helpful from the beginning, answering a lot of questions and sending us as many pictures as we wanted. When we finally arrived, the salesman was very courteous and helpful. The finance manager was very kind and not pushy. We really felt like we were treated as local, well known customers. At any time the employees could ve assumed we were a sure thing since we had driven all so far. They all tested us with kindness and respect. It was a wonderful experience!

Stop by in the morning looking for a vehicle we already had in mind and had one of the quickest and friendliest car buying experiences. Curtis is a great salesperson and very personable.

Best car buying experience I have ever had. No pressure, helpful every step of the way. Walk thru and setup was wonderful. Will definitely recommend Cape HONDA.

Got a great deal on my car 5 years ago and have received Excellent Service since!

82.08 for oil change ... Probley NOT going back... But great staff..

I traded a 2011 Ridgeline for a 2019 Ridgeline. I was treated very well by the sales staff and everyone at Cape Girardeau Honda. This is the third vehicle I have purchased from Cape Girardeau Honda. I have always been very happy with getting maintenance. Great experience!

Cape Girardeau Honda did an excellent job helping us with our new 2019 Honda HR V. We love it! Thank you Cape Honda team!

Friendly Honest Fair what more could one ask for!?

I have always had a positive experience. Your service department is the best

My battery was dead because of not using it for several weeks after hitting a deer and the day I was to take it in for repairs it wouldn t start. We were able to jump it and we called Cape Honda to see if they could put in a new battery. We were so grateful that they told us yes bring it in as soon as possible which we did and it only took about 20 minutes and we were able to drop our car off at the repair shop in plenty of time. Our thanks to them all!! (And they even did a car wash which was badly needed after setting in an open garage for about three weeks)

What a great place with an extremely friendly staff and welcoming atmosphere

My recent service visit was very different due to social restrictions but the staff of the service department were still friendly, efficient and prompt. In view of the situation service was still very good.

Derek Adams has been a fantastic maintenance service Rep! He's so helpful thank you!!

Unfortunate experience. Took our 2006 Honda Insight to this dealership after the IMA battery light came on. It became obvious that they didn't know how to work on the car when they had to contact Honda Technical Support within one hour of having our car. They kept the car for a month, trying different repairs that didn't work, guessing through potential problems, and running up a repair bill for a car that wasn't actually repaired. We filed a claim with Honda America and were still billed $500 by the dealership to get our car back. We needed the car back because we installed a new IMA hybrid battery prior to taking it to Cape Girardeau, Honda and needed to get the battery back out of the car to return to the manufacturer for a refund. We almost missed the deadline for returning the battery for a refund as Cape Girardeau Honda had the car so long. We were finally told after a month that they had a "plan" to repair the car for around $3200 that Honda Technical Support "guaranteed" would fix the problem. We asked what would happen if it didn't work and weren't really provided any other possible alternatives aside from being stuck with a repair bill for a car that still didn't run. We have always enjoyed Hondas and have owned several in our family over the past 15 years. We understand that hybrids can be tricky, especially since the Insight didn't sell well so some dealerships may not be equipped to work on them. However, we should have been told that up front. If we would have taken the car to a privately owned garage and this happened we would have been more understanding but since this was an actual Honda dealership they should have either repaired the car correctly in a timely manner or told us they had no idea how to repair the car and perhaps referred us to another Honda dealership that could have repaired the car. We ended up going over to the Cape Girardeau Kia dealership and purchasing a Soul since we needed a car and couldn't wait any longer for transportation. Our research from independent sources showed that the Kia Soul actually outperforms the Honda Fit and Civic on reliability. And it ended up costing about $4000 less than either of these two Honda options. And the Kia dealership was fantastic to deal with from beginning to end with no hassling on the price or purchase. And they dealer located exactly what I asked for within 24 hours of my purchase. I'm disappointed because I have always respected the Honda brand and I believe the correct course of action would have been as I stated above with communication or else we should have at least not had to pay $500 for a car that is still not repaired.

We always have had good experiences dealing with Bud at Cape Girardeau Honda. The only negative (if you can call it that) is they are SO BUSY!

I worked with Brad in the Service Dept. He did an excellent job communicating with me.

Bud and Chris were great to work with. 8 years apart and 2 Pilots later, still an awesome place. Would recommend to anyone

Love the Cape Girardeau Honda Service Department. They treat you right. Address your needs and take care of the problems.

Had routine 30000 mile service and needed new tires. Robbie helped me get the most out of my coupons and rebates.

Went in for an oil change, forgot my coupon, car was crazy dirty because of the snow/ice/salt/etc. They took me to work, came and got me, and my car was super clean when I picked it up....even though it was freezing cold outside. Best $40 I've spent in forever. Thanks guys!

Haley was very professional and kind. I like the way I was treated by you all. I feel the price was a little high.

Bud and Vernon are the two most respectable salesmen I've ever met, along with a very well maintained service department. Inventory from Honda to many other brands with outstanding warranties and coverage! Did I mention you get free car washes? Would recommend Cape Girardeau Honda to anyone I know because they treat you like a friend, not just another customer.

From the moment we pulled in for service, I knew we would have a good experience! I dont generally take my 2 toddlers to run errands like this knowing that they'll be required to wait long periods of time but I can say I'd do it again tomorrow, at Honda in Cape! Brad greeted us immediately and even let my yougest push the big garage door opener! Another young man with dark hair came and wiped my sons hands clean after he had been touching all over my dirty tires! I wish I would have gotten his name. Each employee that walked by us was friendly and kind! Brad continued to take fantastic care of us by getting my stroller set up outside so I could take my anxious boys on a walk. Another put on a movie for them. It was just such a pleasant experience! And these guys knew we were from out of town so cant count on us to be return customers, they were being kind and helpful because thats what they do! I will continue to sing the praises of Honda in Cape! I was reminded of the good in the world yesterday, Thank you tremendously, Brad and all employees at Honda!

The service dept here has always been amazing! Great service and very knowledgeable!

Kinda tiring, best turned out well. Somewhat disappointed in the interest rate.I really didn't expect it to be that much. This is Ethel Jane Unger. Andrew, grandson somehow has taken over my email.

Even during a pandemic, Chase took the time to show me a Honda accord. Very friendly people working here and had a great conversation with the guy in accounting. For the life of me I can't remember his name tho

great service and Robbie made sure every thing went smooth and easy!

Great customer service, great products. Thanks, Curtis & Vernon!

As always, excellent service at Cape Girardeau Honda. The staff is always knowledgeable and helpful and you get your money's worth.

Always prompt, professional and courteous. I wouldn't go anywhere else.

Great sales rep and financial team. Excellent customer service with very knowledgeable staff. Got a great deal on a 2017 Honda Civic. I highly recommend this delearship.

We had nothing but a great experience at CG Honda. Bud was amazing and went way above and beyond to make sure we got what we wanted and were well satisfied.

My experience was great with Cape Honda. I called ahead to order the parts I needed made an appointment with Rob, he was able to get me in asap with was perfect. He told me how long it would take for repairs, and he was spot on. I was not disappointed at all. Rob was a pleasure to deal with also.

As always, the service is great at CGH. LOVE the new car wash!

Excellent customer service. Friendly, efficient and quality workmanship. I like the new service area. Waiting area comfortable and I like the idea of the quieter room. Really enjoyed the free car wash: made my old lady look like a new young girl. Ha! Would love to enjoy a free car wash every week but don't want to be greedy so I will enjoy when I have my car serviced.

I recently had my vehicle serviced at Cape Girardeau Honda and was impressed with their professionalism and prompt service. I didn t get upsold or reccomended services that I didn t ask for, as I often have at other dealerships in the past.

CG Honda has taken great care of my Mother's service needs.

On October 18th I took my Honda CR-V I to serviced. They did a complete service, rotated my tires & even washed my vehicle, my automobile is in good shape and I have no worries! Looks good, runs good. They even honored a coupon! Great job!!

Joshua Pace sold us our vehicle and he was the best salesman I've ever had. He ensured we knew everything about the vehicle and walked us through every bit of technology on it.

Perfect transaction. They are true professionals, couldnt be happier. Thank you.

Bud always makes things easy. I had never met Matt, he was amazing. Helped me make up my mind about what I wanted and or needed. Tried to get me the best interest rate. Bud is very patient with me. I'm picky and only want what I want.lol They were an amazing team. They helped sell my daughter a car today. She's thrilled as well. Thanx so much, Cape Girardeau Honda.

Bought a battery in 2016 wouldn t start this morning and quick trip in to dealership battery checked and replaced, car washed and back on the road . Thank you for always giving the best service

Service was great. But the car wash was not so good this time. Other than that great service as always. Thanks.

GREAT friendly, and good technicians.

Had trouble on the road/out in "nowhere" at the lake

I am 78 - had 2 children in the loaded car with the dog. Called Bud, the salesman I deal with who listened to my problem and immediately sent me to the right people.

They talked to me about the problem so I could understand and be aware of what to watch for, which got me to cape.

I cannot give enough compliments to the technical service and the personal care (Brad and Robbie especially) at cape Honda

Nothing but professional service every time I step foot into Cape Honda. Always no hassle!

Excellent service all the way from shopping to purchase. Chance, Tom and Norman worked for us to get us the vehicle we needed for our large family. They were patient and friendly, took the time to understand what we needed and made it happen, even dropping the price of the vehicle so we could afford to add a warranty. Brian in Finance was great and found us a lender we could love. I would recommend this place to anyone, even my Momma.

Wonderful! We love Cape Honda! We love our 2017 CRV Touring. Our sales rep Nick was fantastic!

Friendly. Informative. Comfortable. Would recommend to friends and family.

I am truly satisfied with the honesty and effort. The salesman was one of the most honest people I have ever met. He treated me with respect and no pressure. The staff also fell in right with him. I feel like I didn't just buy a car but have a new car family.

Great service when I broke down traveling in SE Missouri. Got me in on a Saturday afternoon. Had my issue (engine work!) diagnosed, fixed, and back on the road in under two hours - we spent longer waiting for the tow.

Friendly and professional! We used Bud and he was great. The service department staff are personable and kind as well.

Worst service and even service manager is worse than ever. If you can t handle and face your regular customer you shouldn t be a service manager. I been using this location for while for both of my vehicles service.
Now it seems like this Honda location don t care about their loyal customer.
I strongly recommend to go other Honda location for purchase and service.....Dave munganest is one of the best location for purchase and service.....When I purchased my CR-V from St. Louis, this cape location lost my business because sales person doesn t want to adjust his commission now they lost business for my both Honda vehicles services....

Cape Girardeau Honda is great! They helped replace a part for our minivan and were quick and friendly! Everyone who works there was eager to please.

Staff is always very helpful and excellent customer service !

Takes care of my car like it was theirs. Unlimited free car washes

Arrived Saturday morning and was greeted by Scott Burgher who reviewed all features of the car I purchased and was very professional, personable and respectful. I would definitely consider your dealership again for an auto purchase thanks to your teams effort and respectful treatment.

Randy Thompson

They test peoples batteries at the CA rating instead of the CCA rating. The batteries will fail if you test CCA at CA rating .Telling folks their batteries are bad when all they really did was intentionally fail the battery. All batteries fail testing at CA unless they are brand new. Dont fall for the bad battery test. They dont test batteries right!

I love this Honda dealership, they go out of their way to please their customers!

Fast service. Great people. Always a great experience.

Great place to buy a car from. Everyone was extremely helpful

It was not your usual tiring and dreadful experience. The Staff from the Salesman to the Financial Office were all very professional and willing to work with you to get you the best deal. Next time we trade, we will most likely return to Cape Girardeau Honda.

I thought service was very good. I brought the wrong car at the appointed time, but they let me go home and get the right one an hour later.

We were on our way to Michigan, when the alternator went out. They worked really hard and got us back on the road by 12 pm the next day. They checked everything else out for us and watered the plants we had bought that were in the back of the car. Fantastic service! Thank you.

Everyone at Cape Honda are always so nice and helpful with great smiles. Rob in service has been especially helpful to us in a recent event where a towing company damaged our car in transit and just dropped it in their lot. Rob quickly alerted us that there was a problem and helped us get details we needed. He set us up in a rental car that day and kept us updated with statuses and was very understanding when dealing with the towing companies insurance who was less than cooperative. Customer service like his insures that we will always come back to Cape Girardeau Honda in the future.

They facility was really clean. They were very very courteous and I would highly recommend this location for your needs

Bud had been my salesman for years and I would not go to someone else. All the people at Cape Honda are very friendly and helpful. Very, very pleased with the service I receive.

Got me in very fast, serviced my cat and on my way! Great place!

Loved working with John Brookover at Cape Honda. He wasn't pushy and was patient and knowledgeable about my new car. Overall great experience and LOVE my new Honda.

Excellent and friendly service highly recommend won't buy a car anywhere else

Nice place nice people I would not go some other place

Out experience was, once again, amazing. Bud McMillin is THE BEST. This was a challenge: Find a college-bound student a car that she likes on a budget we like.