Unfortunate experience. Took our 2006 Honda Insigh...

Unfortunate experience. Took our 2006 Honda Insight to this dealership after the IMA battery light came on. It became obvious that they didn't know how to work on the car when they had to contact Honda Technical Support within one hour of having our car. They kept the car for a month, trying different repairs that didn't work, guessing through potential problems, and running up a repair bill for a car that wasn't actually repaired. We filed a claim with Honda America and were still billed $500 by the dealership to get our car back. We needed the car back because we installed a new IMA hybrid battery prior to taking it to Cape Girardeau, Honda and needed to get the battery back out of the car to return to the manufacturer for a refund. We almost missed the deadline for returning the battery for a refund as Cape Girardeau Honda had the car so long. We were finally told after a month that they had a "plan" to repair the car for around $3200 that Honda Technical Support "guaranteed" would fix the problem. We asked what would happen if it didn't work and weren't really provided any other possible alternatives aside from being stuck with a repair bill for a car that still didn't run. We have always enjoyed Hondas and have owned several in our family over the past 15 years. We understand that hybrids can be tricky, especially since the Insight didn't sell well so some dealerships may not be equipped to work on them. However, we should have been told that up front. If we would have taken the car to a privately owned garage and this happened we would have been more understanding but since this was an actual Honda dealership they should have either repaired the car correctly in a timely manner or told us they had no idea how to repair the car and perhaps referred us to another Honda dealership that could have repaired the car. We ended up going over to the Cape Girardeau Kia dealership and purchasing a Soul since we needed a car and couldn't wait any longer for transportation. Our research from independent sources showed that the Kia Soul actually outperforms the Honda Fit and Civic on reliability. And it ended up costing about $4000 less than either of these two Honda options. And the Kia dealership was fantastic to deal with from beginning to end with no hassling on the price or purchase. And they dealer located exactly what I asked for within 24 hours of my purchase. I'm disappointed because I have always respected the Honda brand and I believe the correct course of action would have been as I stated above with communication or else we should have at least not had to pay $500 for a car that is still not repaired.