Cambridge Hyundai/Cambridge Kia Reviews

Have bought two cars from Cambridge Hyundai always pleased with the customer service. They are friendly and very helpful.

The worst Hyundai ownership I have ever seen. To guys who is looking forward to buy car from this dealership" Be aware of the fraudism behind the attractive price n deals by them. They manipulate(cover up the damage) their pre-owned cars, so that costumer will buy that in first look. They even Compromise the safety.

I wish that the incident which happened with me should not happen with anyone else. I purchased a pre-owned car from Hyundai Cambridge in May, 21016. I wanted to buy a different car but by the time I went to buy it, that car was sold so I had no option and booked the last car. On test drive I brought up certain concerns about the car. The sales man(Nick) promised me to correct everything before they sell it. I trusted him. On the day of the deal(pick up) still the car was not up to the level and the scratches on the front n back of bumper was projecting out. I checked the car- proof and the sales man also convinced me that "car had no accidents". When asking about the scratches, they said it would cost a couple of 100 dollars to fix it but still I get it for a good deal from the Hyundai showroom. I trusted the brand HYUNDAI ( I think it's a mistake ).

They were hurrying up and pushing me to buy that car but coz of their frequent approach I was convinced and booked that car. Still I remember the day I picked up the car..... I had to wait extra 2 hours coz they were trying to cover the scratches on the car on my request. At last Nike
gave me a car coloring pen and I was also tired and took that car. As I love to maintain my things, I spent money and painted over all scratches immediately.

I think, I did the biggest mistake by not re-checking the car from a good mechanic or another dealership because in next couple of weeks the car started jerking from front when the speed exceeded above 30 km/hr. Unfortunately, I am not a car mechanic and neither do I know to inspect a car from the bottom plane. I took the car again back and they took one and half hour and told nothing mistake exists with the car. Since I trusted the Hyundai Cambridge even though it was giving jerking I was planning to solve this issue on the next servicing as it was previously clarified.

This time by luck I went to the Kitchener Hyundai for my first servicing and there I was welcomed with the best customer service approach which I had never received from Cambridge Hyundai. The Hyundai mechanic ( Brad ) called me in and shown the broken skid plate. . He told this was making the vibration and it makes the car unsafe to ride as the supporter of the radiator is broken. He confirmed from his experience that it was broken long ago. From the time I brought this car there was not a single accident , and not even a minor harm happened to the car.

I was advised to go and talk with the manager at HYUNDAI CAMBRIDGE coz this was an obvious mistake from their side, but as usual I received a very rude and disrespecting attitude from the manager Mark and the staff. They behaved to me as if I took the Car without paying them. What I do not understand is that , they even commented on my first service from the Kitchener Hyundai as, I did a purchasing from a VARIETY STORE. Is this the trust I have in Hyundai. I could have been to any other car dealers other than Hyundai but its the matter of trust in their service, which the Cambridge Hyundai have shattered it completely - not only by selling a damaged car but also ENDANGERING A CUSTOMERS LIFE giving it a safety certificate. They agreed that, the car had scratches on the front and the back bonnet to the extend that the dealership itself painted the sides. What more should I say .......

I lost my trust from Hyundai because I have my family riding with me always and I have to ensure their safety too which is more important for me than anything else.
### CUSTOMERS PLEASE BE AWARE ###..

Very positive experience . Helpful and friendly staff . Highly recommend Izzy Tendik as a salesperson.

Shadier and more manipulative than old school used cars salespeople.

Me and my family have been coming to Cambridge from Guelph for as long as they've been open! We have wondered into the Guelph location a few times and are always reminded why we take our business to Cambridge! My last purchase was with Andy, who was super friendly and super helpful, would recommend him to anyone and everyone! Though it is a bit of a treck for services, its well worth it compared to the Guelph location!

I received great service and the lady that drove me to work very nice. Thank you

Our sales person Kyle was very friendly and helpful with any questions and conserns that we had. So far we are pleased with the Tuscan that we purchased and look forward to dealing with cambridge hyundai in the future. We also feel we were not pressured in any way he gave us time to think about our decision and did a follow up which made us comfortable.

They are incredibly slow and rude. Every time that I go there for the simplest things they take 3 or more hours. It seems like they don t know what they are doing there at all. I DO NOT RECOMMEND!!!!!!!!!!

And they charge and arm and a leg for service when it is them that take forever so they can charge you more!!!!!!

Thanks to Paul our sales Rep and Charles. They were very helpful and friendly. They made our tough decisions very easy and walked us through the buying process and got us the best rate that they could. All around 5Stars for these folks. Comming from buying a Nissan was night and day in the customer service that we experienced. Thank you guys very much.

Love Cambridge Hyundai...would never buy a vehicle anywhere else!! Service department is awesome

Thank you to Ahmad and the entire team for getting me into the vehicle of my dreams! Ahmad was very patient with me, and kept all of my needs in mind and got me into my Pre-Owned 2017 Tucson - keeping me in budget, and getting all the features I needed! Ferd, Andy, and Chop made the entire buying process go smoothly, going through all of the details carefully with me. Thank you to the entire Cambridge Hyundai team for getting me into the car I wanted and needed!!

I just purchased my 2017 Tucson from Gerry at Cambridge Hyundai. The whole experience was amazing from start to finish. I didn't once feel pressured during the purchasing process. Gerry and Charles are such a pleasure to deal with . They had so much patience when answering my questions even the silly ones. They were just as excited as I was when I picked up my vehicle. Thank you both for making my purchase such a fun experience. I can tell how much you both enjoy your job and working at Cambridge Hyundai.

Great experience with customer representative(Loki).

I am honestly amazed with the customer service that they provide, my car decided not to start one day and Hyundai made everything better for me. Not only did they sit with me and explain what car would work best for me and my lifestyle but they were a super big help every step of the way. They eased my stress by helping me out with a courtesy vehicle while I waited for my car to be delivered and when I went to pick up the car I couldn't of been happier! Amanda and Mary were absolutely amazing to me and Mike was such a gentleman, being around everyone in there I felt like I was buying a car from family, you guys are seriously amazing if I could I would give you guys 6 stars!

Just for an oil change so far but free refreshments wifi and a kid play area make it a very appealing place to wait and get your car serviced

Opened chat from website and asked for a price of certain car, gave stock #. Then I was asked to give email - refused. Next step I was asked to call - (!!!???) - and I refused to call. because all I wanted to know it a price for the certain car. Is it a top secret to give it over the chat window? We r living in high paced environment. I don't have a time for phone calls, and I keep my email private, thats my right. And if you guys selling cars, train your staff to give a proper answer. Best regards

We recently purchased a brand new Hyundai Sonata and had an amazing experience. Alice was very informative and held our hand every step of the way she really listened to everything we asked for and discussed and helped us make the right choice for us. We followed up with Mary in finance who was also very supportive, informative and friendly. Everyone was so friendly, welcoming and honest. There was always fresh popcorn too ;) overall wonderful experience!!

Great experience and top notch customer service, the marketing is exceptionally done by Camille! Highly recommended.

Great service great staff. Mike is an amazing guy very courageous and professional.

From the very first time we visited the dealer to look at and test drive a car, the experience was second to none. We had visited several different manufacturers dealership prior to visiting Cambridge Hyundai and the experience at those ranged from casual indifference to good, however, when we arrived at Cambridge Hyundai we were met by Gerry Santos who greeted us with a smile and answered all of our questions, whilst all the time there was no big sales pressure. We told him what we were looking for, and when we were planning to purchase, and because they did not have the exact vehicle we were looking at, he found something similar and then later arranged for us to test drive his bosses car.
Inevitably, when it came time to buy, this dealership was our first choice and they did not dissapoint.
I would recommend Cambridge Hyundai and Gerry Santos to anyone who is looking for a new Hyundai, i am very pleased with the car and pleased with the whole sales experience.

I would like to thank Mike Lear for his outstanding professional customer service. He is the type that you want to own a Hyundai vehicle just to deal with him. I strongly believe that it's not the place, it's people who work in a place make the difference and Mike is definitely a difference maker!

Another satisfying experience with Gerry and the team at Cambridge Hyundai.Thanks guys for making it easy and fun.No doubting the next new vehicle will also come from here.Ken and Marg.

If you there and your sell-person is LOKI (Lokitesh) then it is big chances of fraud. Just request for other person.

It was totally worst experience with him, i felt its to me by luck but when I discussed this to my friends they all says Loki doing this to all. So many customers who want to buy a car from Cambridge and having a Loki have bad experience.

When i was there at Cambridge Hyundai for inquiry of car features, total price and financing process. First when he introduced himself and discussed about car i felt all going good, i already told him that i was there inquiring for new car. He discussed the features and then asked me for documents for test drive, i gave it to him and then i took test drive. After that he asked me for what new accessories you want in car, I thought he just asked me for final price calculation but it was my mistake he directly met me to finance approval officer with car details(VIN number, car colour, Engine number and stock number) and officer start filling application, I stopped him and asked what are you doing, i am not here to buy a car at moment, i want just information for now. But then Loki came from his office and rush me to sell that car and when i said i am just for inquiry, he said then why i west his time(Awesome LOKI MAN, you are selling personal it is your job to give details of car to customers, it depends on customer that he want to buy or not).
He told us for deposit 500$ and said dont worry just give deposit and when you ready to buy car we will minus it from total price. It clearly mean that i must have to buy the car which you want to sell to me at any way. I just denied and left the office.

I am living in Cambridge, I bought same car from Bolton Hyundai (91km) with royal experience with mr Muhammad arif.My two friends who want to buy a car and I recommend them Bolton Hyundai and they bought it with nice deal.

YOU ARE SELLSMAN...you have to know your job. Giving details of car is not westing of your time its your duty.

Hello

I am Harpreet and i bought car from hyundai and i loved the Loki s Dealership there he describe each and every feature such in a good way if the person is not having any knowledge about the car he would easily get it

Thanks Loki for your time

Just wanted to say a huge thank you to the team at Cambridge Hyundai on the purchase of our 2020 Kona. Our salesman Gerry was very professional, polite and helpful. He even came in on his day off to deliver it to us!
Kylee was also a gem and took us through the paperwork and advising us on warranties and other options. We love our Kona and look forward to many years with it. Thanks again! Gloria and Rick Williams

The service manager and his crew fixed my skid plate and proved me as an example for great service and not money making opportunity.

I had such a great time here service is very friendly and sales people are great, i had great time with sales consultant Izzy (Ezel Tendik) he was very polite and clear on his point thanks izzy.

Very approachable sales team. I would recommend Cambridge Hyundai.

Loki, Andy, Ferdie, and Chop all made my car buying experience with Cambridge Hyundai one of the best I have experienced. This week was the third car that I was involved in purchasing definitely won t be the last. Thanks guys!

I recently moved to Cambridge and decided to give Cambridge Hyundai a try. I had the pleasure of dealing with service advisor Jamie. She is awesome!! She was knowledgeable, polite and answered all my questions in detail. They took my car in right away and my car was ready at the time promised. Because of Jamie, this is the only Hyundai dealership I will deal with going forward. I have been to other Hyundai dealerships, but this is by far the best Hyundai dealership I have ever gone to.

Had an amazing experience in Cambridge Hyundai! Shout out to Gian Marquez who patiently assisted me in getting my first car in Canada! I am very happy with my first ever car! Thanks to you!

Very helpful parts department; helped me to get tires for a car that isn't even a Hyundai. Overlooking minor inconveniences, this was a very professional, positive experience.

Great service all the time. Tyler and team always go the extra mile to make customers like me happy and make sure I come back to them for all of my service needs on both cars. I would highly recommend.

My husband and I were looking for a new vehicle late on a Saturday afternoon and Gerry took the time to speak with us. Gerry asked if we wanted to test drive the used 2017 Santa Fe we had been looking at in the lot, so we did. We actually never thought of test driving that day, but with Gerry being so friendly how could we pass it up. Gerry had explained all the different features on the vehicle and showed us how some of them worked while we had been out on our test drive. Once our drive was over we never felt pressured to purchase the vehicle and we did not. Gerry actually got us into a new 2017 Santa Fe. I would definitely recommend going in to see Gerry.

Coming here to The Cambridge Hyundai was a very positive experience I love it here!!

Thank you Chuppra, I am completely grateful to you, not only for your availability but in addition to your guidance
Your are the best !!!

The experience that myself and my wife had and still experiencing is beyond awesome. Would like to commend Penuut Chopra for his excellent customer service and going the extra mile. It's has been a pleasant journey worth while.

Awesome experience. Salesperson Ahmad and Finance guy Puneet chopra provided me exceptional service.

Our experience at Cambridge Hyundai was fabulous. We stopped in to browse, went for a test drive and ended up buying a 2020 Infiniti QX60. Gerry Santos was professional, knowledgeable and courteous; and he got us a great deal! When we went to pick up the car, it was detailed and ready to go. We highly recommend Cambridge Hyundai! Doug and Carol Williams

Had a wonderfull time at the cambridge Hyundai where I was welcomed by Ezel. Not only was the prices phenomenal but I was treated more as a family member instead of a customer tryna make a quick buck off me. Was respectful and the time it took was not very long at all. Would recomend to all my friends and faimly.

friendly staff . good service . very flexible and happy to help

amazing dealership, great service in service department always wash my car and Izzy is just amazing

Thanks Chop, I will always drive to Cambridge and do more business wiz you Genius

Absolutely the best car dealership out there!!!! Mark Erwin is very knowledgeable and so helpful in finding the right car for your needs and wants. Ahmad is a great salesman that is very knowledgeable as well. Chops in financing is a miracle worker. If you are looking for a new or used vehicle, this is the place to go!!!!! The entire staff in the dealership are an absolute pleasure to deal with. Thank you Hyundai Cambridge for my new car and making my experience purchasing my 2019 Hyundai Elantra such an enjoyable and memorable experience. I recommend Hyundai Cambridge to everyone looking to purchase a vehicle new or used!!!!! A special thank you to Mark, Ahmad and Chops though, you are all great!!!

I had an excellent experience at Cambridge Hyundai. Chris Marson was welcoming, professional and took care of my car in a very timely fashion. Thank you!

Andy and Chop made buying my car so easy. They were super cool, and answered all questions I had, I never had a sales manager give me his number and say "Text me with any questions you have."

Being as it was the first time ever buying a new car Chop made it very simple for me. I'm now a proud Hyundai owner.

Awesome and professional , loved it and am enjoying my SANTA Fe . Thank you

This is a warm place to get your new ride
The service manager and sales manager went above board to make my experience fantastic!!:)
I love my new car,
Michael the sales guy is very personable and laid back. I would truly recommend your next vehicle here,

I had excellent service from the Chopra seller. A good reception and above all good explanations. Good service :)

Matt the sales rep was fun, knowledgeable and professional who made me feel special with small details like; balloons attached to the car when I went to pick it up. O.J. the sales manager was great to deal with and he has a great sense of humor, I never laughed so much buying a car before. Mary the business manager was great to work with and always had a smile even when I changed the contract twice before it was all over. Mark the owner stopped in to congratulate me on my new car and gave some great advice, he is obviously very proud of his dealership and he should be.

Are you looking for a new or used vehicle? Cambridge Hyundai is highly recommended... ask for Ezel when you get there, very helpful guy! He will explain what the easy process is to get you into a vehicle of your choosing. I have dealt with many vehicle sales people and would not recommend anyone else first if you are in the area and need a vehicle!

I went in with my son the other day and me not knowing much about cars I was confused about what type of car we should buy. The employee working there named Ezel was able understand that I wasn't getting the terminology they used so it turn he told me the way I would understand. I can not be more grateful because now we have a car we like and can afford. Thankyou!!

Amazing Stress free Car Search

Cambridge Hyundai came highly recommended by a friend Tina and they did not disappoint .

Kylee Erwin the Sales Consultant who worked with me , was really amazing. She asked the right questions to understand what i was looking for in a car and off course she kept in mind the budget . There was no pressure selling and I felt really comfortable working with her .I gave her all the information and she did the rest, got me the Car that I am really enjoying and feel safe in,within a short time .

Mary Young helped me to get the best financing options and she was quick and efficient to getting the paperwork ready on time.

Tyler Wheeler was so helpful when we picked the car, he move all my stuff from my old car ( which he didn't have to by the way ) and switched my registration plates to the car we had purchased .

I came in with my 7 year old and she was like enjoying the popcorn and the fact that she got a balloon and I was happy with the family friendly environment . We all know kids can be adventurous and sometimes chaotic ,lounge area comfortable and kids play area awesome.

I definitely know where all my friends and Family are getting their next cars.

Thank You Cambridge Hyundai for making my car search experience easy and stress free.

Two Thumbs Up as my daughter would say

Cathy M

Went in to look for a car and Ezel helped me though the whole process and helped me understand the all my options. He was also able to save me some money as well! Definitely would recommend seeing him for your next vehicle.

Have been dealing with them for 16 years, reliable company.

Such a positive experience with everyone here. So helpful and informative and always willing to go the extra mile to make sure their customers are taken care of.
Thanks for the great experience!!

I have bought my car in 2017, so it is only 2.5 years old. I could not start it today, went to the dealer where I bought it, they told me that battery died and that is because I left in in the cold outside - today was +2 at night (my car is always parked in the garage overnight) and also because I have low kms on the car (28000 km for 2 years) battery did not charge properly, meaning that I don't drive it enough. I drive this car to work every day. I had to pay $400 for new battery and some service tests, which should not even have been run or should be still covered under warranty (warranty is for 60000 or 5 years). The average battery life is around 5-7 years, this one lasted only 2.5 years, seriously? For brand new car? What kind of low quality parts you have to use so the battery dies that fast??? Very low quality of the battery for $40000 car. I have also paid $450 earlier this year because of my break pads were giving some sound. I do come for regular oil changes and maintenance services and apparently these serviced didn't catch the issue, nor they could cover it under warranty. I am very, very disappointed with such low quality car for such amount of money. Will never recommend this dealer to anyone, as there is NO reliable service, just sucking money for nothing.

Update (Dec 15): So, the dealer left me an e-mail to contact the, I did, no response for a week and I had "Battery discharge warning" on my 2 year old hyndai Tucson. Battery discharge for completely new battery that the dealer installed a month ago! Seriously? This means that I was charges faulty for battery change and accompanied tests of $400, charged for nothing! Meaning my old battery was just fine and there is another problem in the car that they could not figure out! Ridiculous service! DO NOT USE THEM! CHARGE MONEY FOR NOTHING!!!

I had a fantastic experience with Cory while shopping for a 2016 Genesis V6 Coupe. He went above and beyond being helpful, let me test drive the car and answered every question. He handled everything expertly and I really enjoyed the experience with him. When I was turned over to the finance manager Paul Walia, the entire experience changed. Paul was rude, condescending and treated me very poorly. He made it abundantly clear that he did not think I would get approved for the car and was just going through the motions. He did not discuss any warranty or rust proofing options with me until after I prompted him about it. We had submitted the application already and I was caught off guard by how rude he was that I didn't ask ahead of time about them. He begrudgingly started going over them with me, all the while being very dismissive of my interest with them (because as I mentioned, he was apparently convinced I would not be approved). When my approval came through mid way through his explanation, his demeanor suddenly changed and now he was interested in telling me about the warranties and how they would affect my payments. The only problem is I was approved without those warranties included, so I'm not sure how he's going to manage to add them in after the fact. That's just another hoop I'm going to have to jump through I guess.

Overall, loved the sales experience but anything relating to Paul left a very sour taste in my mouth and I hope I can deal with someone else at the dealership for my next steps. I would love to be able to redeem my car buying experience with Cambridge Hyundai and be able to leave a better review.

EDIT - Since posting this review, Charles reached out to me in regards to the situation and helped me to get set up with the extended warranty I was interested in adding. Additionally Mark Erwin has reached out to me to discuss my experience, and while we have not spoken yet, I am still very impressed with how quickly they tried to remedy the situation and improve my experience. I would not do business with Paul again, but everyone else at the dealership seems fantastic.

Smooth and professional services provided by Mr. Loki. He was good at explaining what's best for us.

Thank you Chuppra for the amazing 2020 Unit, it was worth it to come from Laval and get it....I will definitely recommend you for my family and friends,,

*This review is regarding the Cambridge Hyundai showroom located within the Cambridge Center*
I came in to look at the Genesis model as I was in the market for a sports luxury vehicle. The sales representative was extremely rude. I came in and said "hi" but he ignored me which I thought was odd but brushed it off thinking he didn't hear me. I was looking at the exterior and later came around the side and opened the door to inspect the interior; the representative quickly stopped me and said "Can I ask you not to step inside and just look, this is for serious inquirers only." He later went on and on about how there was only a few left and that he wanted to bring it back to the dealership in good shape. Honestly at that point I should've left but I rationizaled that I was doing nothing wrong as this was a SHOWROOM. I asked him some general details about the transmission system and he responded in a condescending tone "I just said there are only a few left and I don't know what they are going to do next." Never have I been treated with such disrespect. Maybe if he tried a little harder, he would have sold the car before having to send it back. Just for the sake of accountability this happened on May 18th at about 8:30. With service like this, will definitely not be purchasing a vehicle from Cambridge Hyundai.

Very very happy with the service I received from Nerissa she sat down with me understood my needs helped me with my credit issues and took the time to show me a bunch of different vehicles new and used and understood my budget with my current situation very happy all I m saying is if you need a car go and see her she will fix you up 10 out of 10

***UPDATE***
After my review, it took about 20 minutes for the owner (?) to email me and apologize for the poor service. Mark is a completely personality than the salesperson, that's for sure! I received free maintenance for a year as well as free mats for my Tucson when I asked originally asked for a discount. Customer Service and happy people seem to be what he strives for. The apology alone when it was unexpected was enough for me but throw in some free stuff and I have already changed my mind and recommended Hyundai to those who are looking for Tucson! Thanks Mark. It was a pleasure meeting you!
I sold the car to myself before I walked in. The salesman was awful and told me that I was wrong about 10 times. I finally got to the manager and told him that he's lucky I wanted the car and that old school tactics don't work in today's world. The entire 'let me talk to the manager in a dark room' is not the current process. I bought a Honda at Cambridge Honda 2 seconds before I walked through the Hyundai doors. Yes another car and they did it right within an hour! I love my Tucson but the sales at Hyundai is absolutely horrible.

We always have an amazing experience at Cambridge Hyundai, they make servicing our vehicle so easy. Special shout out to Tyler Wheeler the service manager. He is always responsive and gets our vehicle back to us super quickly. We ve purchased two vehicles from them so far and will continue to buy from them in the future.

Thank you Gerry and Charles!! Dan and I had the best experience purchasing our car and absolutely love our new Kona!!

Had to wait for my car today for 30 mins after being told it was ready. First time I have not had a positive experience here.

Great experience purchasing my used 2017 Tucson. Gerardo Santos and Puneet Chopra were both very helpful, friendly, courteous and professional, and went out of their way to make the buying experience go smoothly. Worth the drive from Mississauga!

From the moment I walked into the dealership, and was greeted , and introduced to salesman Kyle Columbo, I was very comfortable. He was very polite and listened to my situation. I told him what I wanted to see, he offered for me to take it for a test drive, which I did, and I was very impressed by his knowledge of the vehicle. I was then introduced to Charles Nefulda, financial manager, and he took care of all the paperwork and explained all details of financing to me. Thank you both for helping me out. I highly recommend Cambridge Hyundai to anyone looking to purchase a new or used vehicle. The staff really know their business. I am enjoying my new 2019 Hyundai Accent! Thank You.

Bought a sonata hybrid last September. The car is great, but the sales person really messed us around. I wanted leather, I didn't get it. He swore up and down that when kids make a mess, there won't be an issue because of all the stain protection in the fabric. My seats are disgusting. They are also fraying. I've been waiting months to have it fixed. Been screwed around for the past few months about it. Again this week. The sales manager and I had a conversation about two months ago. I asked him to tell me the cost of having leather installed. The company they use, their number is out of service. So he said he will call me back. I've never heard a word. Their service people will call you in out of work for a warranty appointment, and not have the parts. The sales people are great when you're looking to buy, and treat you like garbage after you've purchased. My advice: great car, terrible location. Go to a different dealership

We love our Palisade and Gerry was fantastic to deal with.

we had a great experience there, the staff is very friendly and they give us the best service possible and deals that meets are needs and requirements.specialy the punit and kyle both are so humble.

Recently purchased 2 vehicles one for me and one for my wife. HAd a great expierience. Mary and Ferd and oj and Alice and all the staff were great.Had car in for first service and was equally impressed. Keep up the good work.

The service and atmosphere here was very welcoming and professional. They service all makes and models of vehicles. Friendly and courteous technicians.

I went in for a test drive as I was in the market for a vehicle. I had been to six dealerships that day. I wanted to acknowledge the exceptional service I was provided by Gerardo Santos. He went above and beyond with his genuine friendly approach. I actually felt a little bad not purchasing a vehicle as the service provided by Gerardo was impeccable. They just simply did not have the vehicle I decided on. If you're in the market for a vehicle I wouldn't hesitate to give Gerardo Santos a call

AMAZING!!! Some of the best people you will ever meet, Gerry, Ferd and Chop, they helped me find the vehicle I wanted and got it to the price where I needed it, I recommend to everyone

great customer service, eager to help with finding the best solution to a major issue at the lowest cost to me..

Unfortunately we signed and purchased the 2016 SantaFa XL this week and regret every moment of it. Sales Rep called us personally to take advantage of the Private Sale that was quickly ending. We arrived to find out nothing about the sale and to date I have no clue what the perk was. We rushed late in the day to get to the dealership in spirits we were to receive a deal.

Sales rep would ask 3-4 questions at a time and would walk away for approx 10-15 minutes at a time. Having my 2 year old daughter there she increasingly got tired and frustrated as so did we. The conversation took 3 hours. This waiting tactic exhausted us to the point I unclearly made the worse decision to proceed with the purchase.

The purchase process was unethical in my opinion. Sales rep would only should me on a pen and paper what the biweekly payments would be and when i asked for the break down (total cost), i was declined my request and brushed off. I took the calculator from his desk as he took another 15 minute break and realized i was paying 4000 dollars more than internet Build and Price amount. Sales rep had no explanantion or break down as to where the 4000 dollars was made up of. I read the fine print and could not find it either.

I have spent the last few days since, regreting my purchase and attempting to figure out ways to reverse the transaction or sell back the vehicle, possibly trade it into Toyota or another dealer. I would prefer to take a loss of a few thousands of dollars than associate myself with this product.

The only reason I purchased the Santafe is because i thought it would be less expensive compared to my preferred vehicle, Highlander. But in actuality it became more expensive. The mid class Santa Fe is more expensive then the limited, highend Toyota Highlander!

Once last thought, I have a Corporate discount which i continued to ask if it was applied to the sales price, Sales rep would confirm yes but i could not as i have no invoice to cross reference. Therefore even with my corporate discount, the "private sale" promo I still paid more than the internet pricing, and over what i would have paid if it was a Toyota.

I will never buy new again, especially a Hyundai. Will not put another family member through that wait again.

For this i give my experience a Zero, I posted one star only to represent some sort of rating.

Took my car to get a standard oil change, and needed them to take a look at my indicator. I told them at the time of making the appointment, AND when I checked in that I had replaced the bulb 3 times within the year. This should be a red flag to any mechanic, because lights don't need to be replaced that quickly. The service rep told me she'd have her tech look at it, and did mention that a diagnostic test would be additional. I had no issues with paying for it because I needed the problem fixed. She came back, advising that the tech found both front lights needed to be replaced, and that would resolve my issues. I trusted them, and gave them the go ahead. I was at the dealership for over an hour and a half until I got my car back. I checked the blinker when I got in my car, and the issue was still prominent. Because they were closing, I decided to give them a call a couple of days later, and in hindsight this was the wrong move. It took the service rep 5 days to get back to me, and this was after I followed up in between, because I hadn't heard back from her.
One star because the oil change was successful. The epitome of a dealership experience, when you know they're only there to churn you out, and make money off of you.
I've built a career in customer service and sales for the past 10+ years, and this is not how I'd treat my customers. I guess they don't care about customer retention. Learnt my lesson, so if I could give you any advice, I suggest you take your car elsewhere!

Great experience with Hyundai. My wife had some issues with her car that needed to be repaired. The service manager Tyler went above and beyond to accommodate her needs like getting a rental, and ordering parts and fixing the car promptly. Any time we go into Hyundai the process is always seamless. Thank you! you truly make your customers happy.

Great service as always. Mike the service manager is such a great guy!

I had a fantastic experience buying my Elantra, I would definitely recommend this dealership to my friends. All of the staff were very helpful and personable.

This is a late but well needed review. I bought a 2014 Honda Civic LX at this dealership during the summer of 2019; I bought that as my first car. I understand that part of buying a car should include having some knowledge about prices and the specs within a vehicle but I guess i ve learned my lesson. I bought this civic for almost 16,000...... 16K for a Civic... I got charged a variety of hidden fees thinking that this dealership was honest and considered that i was an average human and not some money. The car had a chip in the glass, the wipers were in complete trash condition but I guess I should ve known better. 16,000 on a 2014 Honda Civic that I traded in for the value of 8,000, I lost half of my money in less than a year of buying it and I felt humiliated when bringing in my paperwork to the dealerships of my new car because they said straight to my face that I had gotten ripped off. It breaks my heart to know that people can t be honest and understand that we work hard for our money and deserve honesty and not to be taken advantage of because of our lack of knowledge. I WILL not be coming here or recommending this dealership to anyone.

I cant begin to say how GRATEFUL i am for Jaime in service. She went ABOVE and Beyond to help me. I drove from Brampton on no notice because my engine was having issues and no GTA dealership apparently had the time for me. Jaime booked me right away and was just so helpful. I cant thank her enough for helping me. 2 days and she had great news for me. Worth the drive up.

Had a great time pick and finding a car they where great at finding me what I was looking for I recommend to everybody

We were blown away by the level of service we were provided. Paul and Charles worked together to get us what we needed. They went over and above to accommodate us, making this purchase an easy decision. We will recommend you to our family and friends. You are real professionals. Thank you!

Good group of people in the service department. Both Chris and Ryan seem to know their stuff and don't try to be their way.

Fast and reliable service. Followed through on all their promises and ended up leaving me with a great used car!! Second car I bought from the team at Cambridge Hyundai won't be the last!